This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
There are no restrictions on visiting
there is a car park.
Barchester Queens Court Care Home has a Review Score of 9.9 (9.929) out of 10, based on 67 reviews in the last 2 years. Over all time Barchester Queens Court Care Home has 204 reviews.
Review from Vivien H (Friend of Resident) published on 16 September 2024
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Overall Experience
5.0 out of 5
Reply from Julie Shaw, Customer Relations Manager at Barchester Queens Court Care Home
Thank you for your lovely feedback, everyone at Queens Court makes it a priority to ensure all of our residents, family, friends and guests are made to feel at home.
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Review from Caroline H (Relative of Resident) published on 14 August 2024
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5.0 out of 5
Reply from Shaaron Caratella, Senior General Manager at Barchester Queens Court Care Home
Thank you for your review. It is amazing for us to be complimented for doing the things we enjoy. I will share your comments with the team.
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Review from Paula K (Resident) published on 8 August 2024
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5.0 out of 5
Reply from Shaaron Caratella, Senior General Manager at Barchester Queens Court Care Home
Thank you for your review. It is very good of you to take the time to compliment us. I will share your comments with the team.
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Review from C O (Brother of Resident) published on 6 August 2024
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5.0 out of 5
Reply from Julie Shaw, Customer Relations Manager at Barchester Queens Court Care Home
Thank you for your kind feedback, we at Queens Court love to hear that our residents, family and friends are happy and feel secure in the knowledge that your loved ones are being looked after with care and respect. It's a team effort, and we love what we do!
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Review from James C (Son-in-law of Resident) published on 5 July 2024
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5.0 out of 5
Reply from Shaaron Caratella, Senior General Manager at Barchester Queens Court Care Home
Thank you for your review, James. We are very happy to see how much you all appreciate what we offer at Queens Court. Your mother-in-law has settled in well and enjoys our calm atmosphere. I will share your kind comments with the team.
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Review from K C (Daughter of Resident) published on 4 July 2024
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5.0 out of 5
Reply from Shaaron Caratella, Senior General Manager at Barchester Queens Court Care Home
Thank you for your very kind review. It is never easy to move a loved one into a care home so we are always very heartened when we see and hear the transition is made easier by something we have done. Your mother has settled well and it is nice to see her response to us when we attend to or visit her. We would also like to thank you for your contribution to our sensory activity, it was thoroughly enjoyed. I will share your comments with our team.
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Review from Christopher R (Friend of Resident) published on 28 June 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
Dear Christopher, thank you for your complimentary review. You have visited your friend over the years and we are proud that you noticed the consistency in the care from our dedicated team. Of course, your friend is very used to us and enjoys all the activities we provide on our social programme.
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Review from Dimitry L (Son of Resident) published on 28 June 2024
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5.0 out of 5
Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
Dear Dimitry, thank you for your very kind review. We really enjoy having your mother here and you know she enjoys being near to where you live but also our activities. She is the honorary chair of the garden club and she has really come into her own at this time of the year.
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Review from B D (Friend of Resident) published on 18 June 2024
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5.0 out of 5
Reply from Shaaron Caratella, Senior General Manager at Barchester Queens Court Care Home
Hello, thank you for your kind review. Your friend was our neighbour for years and it was her wish to be here. We are so pleased that we could make it happen.
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Review from Sharon M (Friend of Resident) published on 18 June 2024
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5.0 out of 5
Reply from Shaaron Caratella, Senior General Manager at Barchester Queens Court Care Home
What a lovely review, thank you. It was our privilege to care for such a nice gentleman at this time of life. He was so interesting and on his good days he enjoyed what Queens Court had to offer. It was sad to say goodbye to you all but I will share your lovely compliments with the staff. Thank you once again.
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Review from J K (Friend of Resident) published on 18 June 2024
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Overall Experience
4.0 out of 5
Reply from Shaaron Caratella, Senior General Manager at Barchester Queens Court Care Home
Thank you for your review. It is always very good to hear the staff being praised. We celebrated carers week last week and it was lovely to share your compliment with them.
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Review from M W (Goddaughter of Resident) published on 11 June 2024
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5.0 out of 5
Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
It is really a pleasure to receive this review, thank you. This is a special week - the start of Carers Week and how better can we start it than with a review like this? We are enjoying having your godmother here and see how she has settled in. I will share your comments with the staff.
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Review from M B (Son of Resident) published on 4 June 2024
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5.0 out of 5
Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
You are right - The radiator would not turn off, however, we rectified this very quickly. Your mother has now returned home but we are pleased to say that she is on our repeat respite bookings. Thank you for this review.
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Review from M A (Friend of Resident) published on 4 June 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
Thank you for your kind review. I was told by your friend that she was enjoying her stay. It is so good for the team to know that. Thank you once again, your visit was very helpful to her.
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Review from Doreen B (Sister of Resident) published on 24 May 2024
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5.0 out of 5
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Review from Ruth F (Great-Niece of Resident) published on 24 May 2024
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5.0 out of 5
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Review from K H (Daughter-in-law of Resident) published on 7 May 2024
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5.0 out of 5
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Review from Eanna O (Brother of Resident) published on 3 May 2024
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5.0 out of 5
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Review from A R (Friend of Resident) published on 20 March 2024
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5.0 out of 5
Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
Thank you very much for your very kind review. Visits are so important and as you can see we encourage friends and family to make regular social visits. This engagement makes a big difference to one's quality of life as your friend can confirm.
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Review from D D (Friend of Resident) published on 20 March 2024
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5.0 out of 5
Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
This lunch was the brainchild of one of our residents. At the last Residents' meeting, it was suggested that we offer a Fish and Chip lunch to their friends and family for March. This idea has been very successful as the meal was always enjoyed but it also encouraged more visits around mealtimes. Visits are meant to be a social activity and improve one's Quality of Life. Thank you for your compliments - do visit us again soon.
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The Review Score of 9.9 (9.929) out of 10 for Barchester Queens Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 67 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 67 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.929 for Barchester Queens Court Care Home is calculated as follows: ( (719 Excellents x 5) + (49 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 771 Ratings = 4.929
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Queens Court Care Home is based on 67 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 67 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Jul 2022
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Job Title: General Manager
Joined: 1998
I joined Barchester Healthcare in 1998. Before that, I worked in the NHS where I developed my passion - Caring for Older People. After I qualified as an RGN, I continued to develop my career by studying BSc in Nursing Studies, a Diploma in Orthopaedics and an MSc in Health Sciences.
The team and I are committed to ensuring that the residents have a good quality of life. This is working with evidence-based practices or projects like nutrition, non-pharmaceutical interventions, and life story work and we advocate the Whole Home Approach Model. We are proud to have consistently achieved good reports and reviews from those who know us. This is a very happy home and you are very welcome to visit us.
Job Title: Deputy Manager
Joined: 1996
I am Radha. I have been part of Queens Court since 1996. My journey began here as a care assistant. I have been provided with numerous learning opportunities and I became a Care Practitioner in 2015. Queens Court recognised my capabilities and I was supported to pursue my dream of becoming a Nurse. I graduated the last year in 2019 and currently enjoying exploring the life of a nurse.
Thanks to Barchester Healthcare, Shaaron Caratella (General Manager) and Queens Court Team for all their support during my career progression.
Job Title: Senior Registered Nurse/Speak Up Champion
Joined: 2019
I have been a dedicated nurse at Queens Court since 2019, committed to providing high-quality care to our residents. My focus is not only on ensuring the well-being of those we care for but also on fostering a strong, empowered, and passionate team. I believe that when staff feel supported and valued, they deliver the best possible care.
As a Speak Up Champion, I actively promote honesty, open communication, and a safe space for everyone to voice concerns and share ideas. Creating an environment where both residents and staff feel heard is essential to maintaining a positive and compassionate care home. I am proud to be part of a team that strives for excellence and continuously works to improve the lives of our residents.
Job Title: Head of Hotel Services
Joined: 2005
I have been working at Queens Court since 2005. During this period of time, I am a strong advocate of the Whole Home Approach. We implemented this model several years ago. I am delighted to see staff work in different departments, develop their skills and get promoted. But most of all I am passionate about improving the quality of life of my residents. This wouldn’t have been possible without the incredible team that we have here. I enjoy my job as head of hotel services; it has boosted my confidence and inspired me to achieve more.
Job Title: Regional Support/Head of Maintenance
Joined: 2006
I have worked for Barchester for over 10 years, where I have gained a wide range of experience in the property services department.
At Queens Court, my responsibilities are to ensure that all statutory requirements are up to date and that safety comes first for everyone in the home.
Job Title: Admin Assistant
Joined: 1997
I qualified as the first Care Practitioner at Queens Court Barchester Health Care. This is a relatively new role and is very exciting. I support the nurses and contribute to the provision and monitoring of the care of our residents. I am also the training and induction champion for the home.
Job Title: Activities Co-ordinator/Community Engagement
Joined: 2018
We are delighted to introduce Emilia as our Activities Lead. Emilia has been part of Queens Court for some time and is excellent in ensuring our residents have a full and interesting life introducing many new hobbies, activities and experiences!
Job Title: Register General Nurse - Dementia Champion
Joined: 2022
My role as the Dementia Care Champion is pivotal within a Memory Lane Community. Dementia Care Champions receive additional training for the Dementia Care Team and act as coaches within our home. As the Dementia Care Champion for Queens Court. I also work closely with a Dementia Care Specialist to ensure that good Dementia care is being maintained and that any potential 'issues' have a quick resolution.
Job Title: Care Practitioner/Continence Champion
Joined: 2014
My role as Continence Champion is to provide support in all areas required to meet the needs of the person experiencing incontinence. It covers assessment, physical support, advice and access to appropriate equipment and supplies, such as incontinence pads.
Job Title: Senior Care Assistant/Dignity Champion
Joined: 2021
My role as Dignity Champion is that support Barchester's commitment to provide high-quality care.
Ensuring that dignity is at the heart of everything we do in our homes. We promote activities within our care home, that encourage colleagues to access and share best practices and stories of success in relation to dignity.
Using appropriate resources that fit our local environment.
Job Title: Care Practitioner/Palliative Champion
Joined: 2019
My role is to support Barchester's commitment is providing high-quality end-of-life care within our care homes and raise awareness and disseminate knowledge amongst my colleagues to ensure best practices in end-of-life care.
Job Title: Activities Assistant/Namaste Champion
Joined: 2023
I am Tisha Patel. I am an Activities Assistant.
I love being a part of the Activities Team so that I can make some contribution to making resident's life and daily living better by giving them Namaste Therapy because of my interest in making residents happy.
My role is to give the therapy to the residents. The therapy involves welcoming them, hand massage, head massage, relaxation exercise, breathing exercise, nail care, hydration, sense of touch, sense of flavour, reminiscence, and relaxing in the therapy room with diffusor on with the relaxing essential oils.
Job Title: Physiotherapist
Joined: 2022
Andy is loved by the residents, you can meet him in Queens Court on Mondays and Thursdays and conducts individual and group classes.
Job Title: Head Chef
Joined: 2010
Kim is an excellent Chef who carefully plans all meals to make them diverse, colourful and delicious.
