This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
There are no restrictions on visiting
there is a car park.
Barchester Queens Court Care Home has a Review Score of 9.9 (9.929) out of 10, based on 67 reviews in the last 2 years. Over all time Barchester Queens Court Care Home has 204 reviews.
Review from Shara L (Friend of Resident) published on 6 March 2024
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5.0 out of 5
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Review from H R (Daughter of Resident) published on 6 March 2024
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5.0 out of 5
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Review from Sarah C (Sister-in-law of Resident) published on 22 February 2024
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5.0 out of 5
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Review from A S (Daughter of Resident) published on 7 February 2024
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5.0 out of 5
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Review from U N (Sister of Resident) published on 11 January 2024
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4.0 out of 5
Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
Thank you for your kind review. I know that it's never easy to visit one's loved one in a care home but as you say your brother is happy. It is our pleasure to care for him. Your brother is so kind and nice to us as well. I will share your review with the staff and see you soon.
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Review from A H (Husband of Resident) published on 14 December 2023
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5.0 out of 5
Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
You have been there for your wife since her admission, and you have seen her settle into life at Queens Court. Your appreciation of us is so heartening, and thank you for your eloquent letter in the Guardian.
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Review from J H (Friend of Resident) published on 30 November 2023
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5.0 out of 5
Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
Thank you very much for your kind review. Mentioning the 'lovely atmosphere' is very reassuring to our residents, staff and relatives as this is most important in a care home. I will share your comments with the team.
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Review from C T (Son of Resident) published on 30 November 2023
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Overall Experience
5.0 out of 5
Reply from Shaaron Caratella, Admin at Barchester Queens Court Care Home
Thank you for your review. It is so nice to see that the people who stay at Queens Court for a respite or a convalescence break can, in actual fact, return to their home as planned. Your mother was a lovely resident who worked hard to get stronger to return home and she did this. We are pleased to hear from you and look forward to you both joining us for a Christmas drink.
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Review from Lisa S (Friend of Resident) published on 24 November 2023
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5.0 out of 5
Reply from Shaaron Caratella, Senior General Manager at Barchester Queens Court Care Home
It is an absolute pleasure to read your comments as they resonate with what we try to do here at Queens Court. The importance of quality of life and good support for our residents enables a positive working environment for our staff. Thank you for your kind comments which I will share with the staff.
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Review from B H (Sister of Resident) published on 17 November 2023
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5.0 out of 5
Reply from Shaaron Caratella, Senior General Manager at Barchester Queens Court Care Home
Thank you for your kind review. We are pleased that you can see that your brother is settling into Queens Court. Your visits helped him to do this, and it was very nice to see you dine with him. We look forward to seeing you soon. I will share your compliments with the staff.
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Review from Farzaneh B (Daughter of Resident) published on 6 November 2023
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5.0 out of 5
Reply from Shaaron Caratella, Admin at Barchester Queens Court Care Home
It is so lovely to read your complimentary review. Thank you. We know how difficult this decision has been for you. We know that your mother enjoys your visits very much and she can tell that you are happy when you come to visit her. We, too, look forward to seeing you soon.
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Review from Kiki M (Friend of Resident) published on 30 October 2023
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5.0 out of 5
Reply from Shaaron Caratella, Admin at Barchester Queens Court Care Home
Hello, it was so nice to hear from you after your first visit to Queens Court. It can be difficult to see your dear friend or loved one in a care home, so to visit and go home reassured that she is well cared for and looking forward to a social session must be a relief for you.
I will share your comments with the staff. Thank you.
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Review from Danny D (Friend of Resident) published on 20 October 2023
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5.0 out of 5
Reply from Shaaron Caratella, Senior General Manager at Barchester Queens Court Care Home
Thank you for your very kind review. Your friend has been here for some time and so we know her well. We know that she really enjoys your visits and it makes her so happy to have you over. She enjoys having her table of guests. We look forward to welcoming you here again soon.
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Review from M L (Daughter-in-law of Resident) published on 13 October 2023
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5.0 out of 5
Reply from Shaaron Caratella, Admin at Barchester Queens Court Care Home
Thank you very much for your review. We appreciate that you have taken the time to write this. Your mother-in-law has made a great effort to get involved in the Queens Court Community and enjoys her special hobbies here. She is always very appreciative of the staff and what they do. I will share your comments with the staff, thank you.
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Review from Nicholas M (Cousin of Resident) published on 29 September 2023
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5.0 out of 5
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Review from Dianne S (Friend of Resident) published on 13 September 2023
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5.0 out of 5
Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
It is so kind of you to take the time to share the experience of your visit to Queens Court. As a team we work together to provide the best experiences for our residents and their visitors. We are very pleased to hear your positive comments. Thank you.
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Review from Phil E (Resident) published on 11 September 2023
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5.0 out of 5
Reply from Shaaron Caratella, Admin at Barchester Queens Court Care Home
Thank you very much for your very thoughtful review. As you know, we work hard to meet the needs of every individual and welcome feedback. Your comments mean a great deal to us.
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Review from W C (Daughter of Resident) published on 7 September 2023
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5.0 out of 5
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Review from P S (Daughter of Resident) published on 5 September 2023
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5.0 out of 5
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Review from C M (Friend of Resident) published on 28 August 2023
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Overall Experience
5.0 out of 5
Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
Thank you for your review. We know how much your friend means to you, we are so pleased that he has settled in. He always supports our events and is great fun.
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The Review Score of 9.9 (9.929) out of 10 for Barchester Queens Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 67 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 67 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.929 for Barchester Queens Court Care Home is calculated as follows: ( (719 Excellents x 5) + (49 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 771 Ratings = 4.929
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Queens Court Care Home is based on 67 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 67 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Jul 2022
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Job Title: General Manager
Joined: 1998
I joined Barchester Healthcare in 1998. Before that, I worked in the NHS where I developed my passion - Caring for Older People. After I qualified as an RGN, I continued to develop my career by studying BSc in Nursing Studies, a Diploma in Orthopaedics and an MSc in Health Sciences.
The team and I are committed to ensuring that the residents have a good quality of life. This is working with evidence-based practices or projects like nutrition, non-pharmaceutical interventions, and life story work and we advocate the Whole Home Approach Model. We are proud to have consistently achieved good reports and reviews from those who know us. This is a very happy home and you are very welcome to visit us.
Job Title: Deputy Manager
Joined: 1996
I am Radha. I have been part of Queens Court since 1996. My journey began here as a care assistant. I have been provided with numerous learning opportunities and I became a Care Practitioner in 2015. Queens Court recognised my capabilities and I was supported to pursue my dream of becoming a Nurse. I graduated the last year in 2019 and currently enjoying exploring the life of a nurse.
Thanks to Barchester Healthcare, Shaaron Caratella (General Manager) and Queens Court Team for all their support during my career progression.
Job Title: Senior Registered Nurse/Speak Up Champion
Joined: 2019
I have been a dedicated nurse at Queens Court since 2019, committed to providing high-quality care to our residents. My focus is not only on ensuring the well-being of those we care for but also on fostering a strong, empowered, and passionate team. I believe that when staff feel supported and valued, they deliver the best possible care.
As a Speak Up Champion, I actively promote honesty, open communication, and a safe space for everyone to voice concerns and share ideas. Creating an environment where both residents and staff feel heard is essential to maintaining a positive and compassionate care home. I am proud to be part of a team that strives for excellence and continuously works to improve the lives of our residents.
Job Title: Head of Hotel Services
Joined: 2005
I have been working at Queens Court since 2005. During this period of time, I am a strong advocate of the Whole Home Approach. We implemented this model several years ago. I am delighted to see staff work in different departments, develop their skills and get promoted. But most of all I am passionate about improving the quality of life of my residents. This wouldn’t have been possible without the incredible team that we have here. I enjoy my job as head of hotel services; it has boosted my confidence and inspired me to achieve more.
Job Title: Regional Support/Head of Maintenance
Joined: 2006
I have worked for Barchester for over 10 years, where I have gained a wide range of experience in the property services department.
At Queens Court, my responsibilities are to ensure that all statutory requirements are up to date and that safety comes first for everyone in the home.
Job Title: Admin Assistant
Joined: 1997
I qualified as the first Care Practitioner at Queens Court Barchester Health Care. This is a relatively new role and is very exciting. I support the nurses and contribute to the provision and monitoring of the care of our residents. I am also the training and induction champion for the home.
Job Title: Activities Co-ordinator/Community Engagement
Joined: 2018
We are delighted to introduce Emilia as our Activities Lead. Emilia has been part of Queens Court for some time and is excellent in ensuring our residents have a full and interesting life introducing many new hobbies, activities and experiences!
Job Title: Register General Nurse - Dementia Champion
Joined: 2022
My role as the Dementia Care Champion is pivotal within a Memory Lane Community. Dementia Care Champions receive additional training for the Dementia Care Team and act as coaches within our home. As the Dementia Care Champion for Queens Court. I also work closely with a Dementia Care Specialist to ensure that good Dementia care is being maintained and that any potential 'issues' have a quick resolution.
Job Title: Care Practitioner/Continence Champion
Joined: 2014
My role as Continence Champion is to provide support in all areas required to meet the needs of the person experiencing incontinence. It covers assessment, physical support, advice and access to appropriate equipment and supplies, such as incontinence pads.
Job Title: Senior Care Assistant/Dignity Champion
Joined: 2021
My role as Dignity Champion is that support Barchester's commitment to provide high-quality care.
Ensuring that dignity is at the heart of everything we do in our homes. We promote activities within our care home, that encourage colleagues to access and share best practices and stories of success in relation to dignity.
Using appropriate resources that fit our local environment.
Job Title: Care Practitioner/Palliative Champion
Joined: 2019
My role is to support Barchester's commitment is providing high-quality end-of-life care within our care homes and raise awareness and disseminate knowledge amongst my colleagues to ensure best practices in end-of-life care.
Job Title: Activities Assistant/Namaste Champion
Joined: 2023
I am Tisha Patel. I am an Activities Assistant.
I love being a part of the Activities Team so that I can make some contribution to making resident's life and daily living better by giving them Namaste Therapy because of my interest in making residents happy.
My role is to give the therapy to the residents. The therapy involves welcoming them, hand massage, head massage, relaxation exercise, breathing exercise, nail care, hydration, sense of touch, sense of flavour, reminiscence, and relaxing in the therapy room with diffusor on with the relaxing essential oils.
Job Title: Physiotherapist
Joined: 2022
Andy is loved by the residents, you can meet him in Queens Court on Mondays and Thursdays and conducts individual and group classes.
Job Title: Head Chef
Joined: 2010
Kim is an excellent Chef who carefully plans all meals to make them diverse, colourful and delicious.
