Barchester Queens Court Care Home

32/34 Queens Road, Wimbledon, London SW19 8LR
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9.9 204 Reviews
  • Barchester Queens Court Care Home, London
Queens Court is based in the heart of Wimbledon SW19. This unique city boutique care home is located in a residential street just minutes away from the train, tube and tram service. Easily located beside the newly rebranded Wimbledon Quarter, Queens Court offers person centred care to those who require respite, convalescence, dementia and nursing care.

Staff are well trained in Dementia Care, up to date clinical courses and the Gold Standards Framework for End of Life Care. The home always has qualified nurses on duty as well as senior care staff. There is a ‘getting to know you’ booklet and the team know residents very well. They provide exceptional personalised care and offer a range of activities to meet everyone’s likes. A retained GP visits every week or when required.

The team ensures that the residents feel comfortable, maintaining their independence and ensuring they feel as active as possible. The Activity Co-coordinator organises amazing and interesting events and outings in the minibus. These activities are part of the package of care.

The Head Chef and his team ensures that seasonal menu in the Courtyard Restaurant and room service is of the highest standard and quality. The produce is fresh and they are trained to provide the required textures if required.

The spacious, contemporary interiors all have Wi-Fi access and are conducive to relaxation and create a feeling of relaxation and homeliness. Some bedrooms have their own patio space, all have flat screen televisions provided and can accommodate personal furniture and pictures.

Queens Court also features extra services such as physiotherapy and a visiting beautician.

Care Provided by Barchester Queens Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Shaaron Caratella (General Manager)
  • Admission Criteria
    • Elderly Frail, Dementia, Residential
    • Ages 65+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Barchester Queens Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £2,116
  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.


  • (these prices are only a guideline, please contact Barchester Queens Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • There are no restrictions on visiting


  • Parking
  • there is a car park.


Barchester Queens Court Care Home Reviews (204)

Total of 204, showing 61-80
9.9

Barchester Queens Court Care Home has a Review Score of 9.9 (9.929) out of 10, based on 67 reviews in the last 2 years. Over all time Barchester Queens Court Care Home has 204 reviews.

Overall Experience

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  • 17
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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

Wimbledon Queens Road has always been extremely warm and welcoming. The care and attention to the residents is exceptional. When visiting around meal times, the meals are always delicious, nutritious and appetising. Wonderful and exceptional care home.

Reply from Shaaron Caratella, Admin at Barchester Queens Court Care Home

Thank you for taking the time to review us - the team will be happy to hear these comments.


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Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful staff.
Lovely accommodation and tasty lunch.
My cousin is very well cared for.

Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home

Thank you very much for your kind review. It is so nice to be appreciated. It is very good for us to see your cousin thriving at Queens Court. I will definitely share your comments with the staff.


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Overall Experience  Overall Experience 5.0 out of 5

Every time I have visited, I have encountered quality care, politeness and attention to detail for residents.
The staff are gentle, kind and welcoming to visitors too.

Reply from Shaaron Caratella, Admin at Barchester Queens Court Care Home

It is most kind of you to take the time to review us. We are delighted to hear that you are happy with your visit. Thank you - I will share your comments with the staff.


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Overall Experience  Overall Experience 5.0 out of 5

I have been visiting a close friend for nearly three years now. Sadly, she has recently passed away and if it had to be, I couldn't have wished for a better place in which she should spend her final days. Throughout her time there, she was treated with respect, care and love and helped to cope with
her gradual decline into the nightmare of dementia. Friends and family were treated, always, with warmth and security and made to feel a part of the wonderful world of Queen's Court.

Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home

You have been a regular visitor to your friend. We looked forward to your visits because you had a long friendship with her. These visits were precious to her and without fail you were a familiar part of her life in the time she was at Queens Court. Thank you for your kind comments, which I will share with the team. I hope that we will continue to see you here.


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Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy to have my mother residing at Barchester Queens Court. The decision was made after witnessing their loving and compassionate care during her respite stay. I am always greeted by the warm and friendly staff and this continues throughout the attention to Mum’s care, comfort, and wellbeing.
It’s always reassuring and wonderful to see Mum participating in the numerous activities and socialising happily. The environment is extremely clean, comfortable, and well maintained. It is always a pleasure to visit Mum and leave knowing she’s at ‘home’. I am extremely happy and confident that Mum receives exceptional care at all times from the wonderful and caring team at Queens Court.

Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home

Thank you for your very complimentary review. We appreciate the time that you and your sisters take to let us know that you are happy with the care we provide. We know that it took a lot for you to make this difficult decision and we are happy to know that you feel that it was the right one. I will share your compliments with the staff. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

This is a lovely, friendly and caring place. It has been a very welcome break for my wife who needed respite care. The atmosphere is very supportive and everything is well organised.

Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home

Thank you, it was a pleasure to see how much your wife improved during her respite stay. As you say she benefited from this stay but so did we as we observed her progress. Thank you for your kind review.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot put into words how happy I am with the Barchester Queens Court Care Home team. My mother has been a resident since the 1st of February 2023. The team from management to carers, kitchen staff etc. are absolutely amazing. They are efficient, caring and most importantly compassionate. My mother
is in a loving and caring home and the team are her family.

Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home

Dear Afsaneh
Thank you for your very complimentary review. It is heartening for the entire team to be so appreciated. Indeed your mother is more alert, engaged and enjoys the Social Programme. She has indeed embraced living at Queens Court. Thank you for your participation in our events. The support of families makes a huge difference to us.


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Overall Experience  Overall Experience 5.0 out of 5

My mother who is 99, has led a fully independent life, cooking each day and brilliantly caring for herself. Sadly, having a fall has completely changed her whole situation. Queens Court staff have shown great patience in settling Mum in. All staff, whatever their employment is an absolute credit to
the home. They are all wonderful and a delight to know.

Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home

Thank you for your very kind review. We appreciated that this was a difficult time for you all and to hear that you are happy is a great accolade for us. Your mother is doing well and is beginning to enjoy her new home. I will definitely share your comments with the team but I know that you have told them yourself. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the level of care and warmth shown to our family member. He is very happy here. We were really impressed by the quality of facilities and care. Very welcoming staff.

Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home

Thank you for this very kind review of Queens Court Care Home. It was so nice to meet with you and hear these comments in person. The team are delighted to receive such a lovely compliment and needless to say we look forward to your next visit.


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Overall Experience  Overall Experience 5.0 out of 5

We moved my 91-year-old mother to this care home and we are delighted with the support and care provided by the management and all the staff. Would strongly recommend this care home.

Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home

Dear MB, thank you very much for your review. It is so nice to receive this praise as you actually visit us daily and see what we doing. It is a pleasure to have your mother here and to see how well she is settling. I will share your compliments with the staff.


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Overall Experience  Overall Experience 5.0 out of 5

My husband had a respite stay and was initially anxious about being away from home. However, he soon settled in and enjoyed the professionalism of the staff and the wonderful meals. Many thanks to Barchester Queens Court Care Home.

Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home

Dear Valerie,
Thank you for your very complimentary review. We appreciate that staying in care can be difficult even though it is for respite care. I am pleased that your husband gave us the chance to prove ourselves. Your review will help to reassure others who are in your position.


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Overall Experience  Overall Experience 5.0 out of 5

This home has a very pleasant atmosphere and the residents seem settled and happy. The staff and manager were welcoming and helpful in terms of answering questions and providing information about the home. I would heartily recommend this facility.

Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home

Thank you for your kind review D S. It is always nice to hear how others view our home. We appreciate your compliments, and I will share them with the team.


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Overall Experience  Overall Experience 5.0 out of 5

I was really impressed with the cleanliness and warmth of this home. My friend is very happy and at home here. We are very thankful to the Administrator and staff for the amazing service they provide daily. Very happy this home was chosen for my friend and would highly recommend.

Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home

Dear Roma
Thank you for your very kind review. These are difficult times and good reviews are always reassuring to families who are looking for care for their loved one. We are so pleased that you enjoyed your visit. I will share your comments with the staff. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

I visited Barchester Queens Court Care Home and found this home to be one of the most welcoming homes. The manager and staff are very helpful and willing to answer any questions. Whenever I visit, I am always offered freshly baked goods with coffee and tea. I highly recommend this home.

Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home

Dear Mala
It is so kind of you to compliment us. We are proud to work at Queens Court and it is always nice to receive good reviews. We really want the residents, relatives and staff to have a good experience. I will share your review with the team. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

I came to Queens Court Care Home post-operatively, in great pain and with limited mobility. The staff were patient, caring and attentive as I could not get in or out of bed unaided, which meant they had to attend several times through the night. Most of all I noticed how they dealt with the old and
most infirm with cheerfulness and what seemed to me, genuine love and compassion. I concluded that many care workers must have a genuine calling to this type of work. A good range of activities was provided and staff made great efforts to encourage all to attend. Food was excellent and beautifully served both in the dining room and individual rooms. I would have no hesitation in recommending Queens Court Care Home as a place for much-loved elderly relatives.

Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home

Dear Alison,
It is so kind of you to write this very positive review. It was difficult to manage a straightforward recovery when you had so much pain, but we worked together, and you went home within your planned time. Well done to you too. Thank you for mentioning the night staff as well as the day staff. Your comments are most appreciated.


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Overall Experience  Overall Experience 4.0 out of 5

From the first visit until my husband's return home, I was impressed with the professionalism and caring attitude of all staff towards my husband, but also towards the whole family. Queens Court Care Home staff, in their entirety, made a difficult separation as easy as possible and gave us all peace
of mind in the knowledge that he was well cared for. I am forever grateful and would not hesitate to use the home again, and also highly recommend it to others.

Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home

Dear Pamela,
We are pleased that we were able to be of assistance to you and your husband during this time. The team at Queens Court are proud to hear how positive your experience was. We look forward to seeing your husband again should the need occur in the future. Thank you for taking the time to write this review.


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Overall Experience  Overall Experience 5.0 out of 5

This was such a hard thing to do, putting my mother-in-law into respite for 3 weeks so we could go on a much-needed holiday. We were told of Barchester Queens Court Care Home and decided to have a look. We were very impressed with what we saw so we decided this was the place. While we were away, our
daughter and mum visited and were very happy with the care that was being given, also while on holiday we were sent updates on my mother-in-law.

Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home

Dear Lisa,
Thank you for your very kind review. It is so nice to be complimented especially when we know how hard it was for you to take your holiday. We look forward to seeing you at one of our Christmas events.


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Overall Experience  Overall Experience 5.0 out of 5

To the manager and her wonderful staff - the kindness and attention from the staff is unbelievable. It was a first-class to be here.
To the chef - for the wonderful food, he is a magic man for everybody.
This goes to the long short end and all everyone under this roof.

Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home

What a lovely review. This is great news for the staff and we look forward to seeing you over Christmas.


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Overall Experience  Overall Experience 5.0 out of 5

My father really enjoyed his two-week respite break. He was very happy with the standard of care he received and the kindness shown to him by all the staff. The activities were a highlight for him - he particularly enjoyed the art therapy sessions and the trips in the minibus to local parks. Thank you
to everyone at Queens Court.

Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home

We are so pleased to hear that your father enjoyed his stay with us. We have been hoping that he would enjoy these activities, and it is great to hear that he did. I hope that he spends more time with us on his next stay. I will share your comments with the staff. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

Queens Court is a very special place, it is calm and peaceful and looks after the residents in a very professional but caring manner. The staff are very helpful and friendly. They work very hard but are always happy and really care for the residents.

Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home

Hello Y B
Thank you for your very kind review. It is very good for us to know that you are happy with the care we give your husband. I will share your comments with the team.


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Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for Barchester Queens Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 67 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 67 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.929 for Barchester Queens Court Care Home is calculated as follows: ( (719 Excellents x 5) + (49 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 771 Ratings = 4.929

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Queens Court Care Home is based on 67 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 67 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jul 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (82)

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Meet the Team (14)

Shaaron

Shaaron Caratella

Job Title: General Manager

Joined: 1998

I joined Barchester Healthcare in 1998. Before that, I worked in the NHS where I developed my passion - Caring for Older People. After I qualified as an RGN, I continued to develop my career by studying BSc in Nursing Studies, a Diploma in Orthopaedics and an MSc in Health Sciences.


The team and I are committed to ensuring that the residents have a good quality of life. This is working with evidence-based practices or projects like nutrition, non-pharmaceutical interventions, and life story work and we advocate the Whole Home Approach Model. We are proud to have consistently achieved good reports and reviews from those who know us. This is a very happy home and you are very welcome to visit us.


Radha

Radha Squires

Job Title: Deputy Manager

Joined: 1996

I am Radha. I have been part of Queens Court since 1996. My journey began here as a care assistant. I have been provided with numerous learning opportunities and I became a Care Practitioner in 2015. Queens Court recognised my capabilities and I was supported to pursue my dream of becoming a Nurse. I graduated the last year in 2019 and currently enjoying exploring the life of a nurse.

Thanks to Barchester Healthcare, Shaaron Caratella (General Manager) and Queens Court Team for all their support during my career progression.


Ivan

Ivan Dos Santos

Job Title: Senior Registered Nurse/Speak Up Champion

Joined: 2019

I have been a dedicated nurse at Queens Court since 2019, committed to providing high-quality care to our residents. My focus is not only on ensuring the well-being of those we care for but also on fostering a strong, empowered, and passionate team. I believe that when staff feel supported and valued, they deliver the best possible care.


As a Speak Up Champion, I actively promote honesty, open communication, and a safe space for everyone to voice concerns and share ideas. Creating an environment where both residents and staff feel heard is essential to maintaining a positive and compassionate care home. I am proud to be part of a team that strives for excellence and continuously works to improve the lives of our residents.


Brundha

Brundha Palanivelu

Job Title: Head of Hotel Services

Joined: 2005

I have been working at Queens Court since 2005. During this period of time, I am a strong advocate of the Whole Home Approach. We implemented this model several years ago. I am delighted to see staff work in different departments, develop their skills and get promoted. But most of all I am passionate about improving the quality of life of my residents. This wouldn’t have been possible without the incredible team that we have here. I enjoy my job as head of hotel services; it has boosted my confidence and inspired me to achieve more.


Rajindra (Kumar)

Rajindra (Kumar) Sewdatnarie

Job Title: Regional Support/Head of Maintenance

Joined: 2006

I have worked for Barchester for over 10 years, where I have gained a wide range of experience in the property services department.


At Queens Court, my responsibilities are to ensure that all statutory requirements are up to date and that safety comes first for everyone in the home.


Abbigail

Abbigail Garraway

Job Title: Admin Assistant

Joined: 1997

I qualified as the first Care Practitioner at Queens Court Barchester Health Care. This is a relatively new role and is very exciting. I support the nurses and contribute to the provision and monitoring of the care of our residents. I am also the training and induction champion for the home.


Emilia

Emilia Bogdanowicz

Job Title: Activities Co-ordinator/Community Engagement

Joined: 2018

We are delighted to introduce Emilia as our Activities Lead. Emilia has been part of Queens Court for some time and is excellent in ensuring our residents have a full and interesting life introducing many new hobbies, activities and experiences!


Anju

Anju Kumari

Job Title: Register General Nurse - Dementia Champion

Joined: 2022

My role as the Dementia Care Champion is pivotal within a Memory Lane Community. Dementia Care Champions receive additional training for the Dementia Care Team and act as coaches within our home. As the Dementia Care Champion for Queens Court. I also work closely with a Dementia Care Specialist to ensure that good Dementia care is being maintained and that any potential 'issues' have a quick resolution.


Samira

Samira Salih

Job Title: Care Practitioner/Continence Champion

Joined: 2014

My role as Continence Champion is to provide support in all areas required to meet the needs of the person experiencing incontinence. It covers assessment, physical support, advice and access to appropriate equipment and supplies, such as incontinence pads.


Imane

Imane Noifi

Job Title: Senior Care Assistant/Dignity Champion

Joined: 2021

My role as Dignity Champion is that support Barchester's commitment to provide high-quality care.


Ensuring that dignity is at the heart of everything we do in our homes. We promote activities within our care home, that encourage colleagues to access and share best practices and stories of success in relation to dignity.


Using appropriate resources that fit our local environment.


Mo

Mo Omojafo

Job Title: Care Practitioner/Palliative Champion

Joined: 2019

My role is to support Barchester's commitment is providing high-quality end-of-life care within our care homes and raise awareness and disseminate knowledge amongst my colleagues to ensure best practices in end-of-life care.


Tisha

Tisha Patel

Job Title: Activities Assistant/Namaste Champion

Joined: 2023

I am Tisha Patel. I am an Activities Assistant.


I love being a part of the Activities Team so that I can make some contribution to making resident's life and daily living better by giving them Namaste Therapy because of my interest in making residents happy.


My role is to give the therapy to the residents. The therapy involves welcoming them, hand massage, head massage, relaxation exercise, breathing exercise, nail care, hydration, sense of touch, sense of flavour, reminiscence, and relaxing in the therapy room with diffusor on with the relaxing essential oils.


Andy

Andy

Job Title: Physiotherapist

Joined: 2022

Andy is loved by the residents, you can meet him in Queens Court on Mondays and Thursdays and conducts individual and group classes.


Kim

Kim

Job Title: Head Chef

Joined: 2010

Kim is an excellent Chef who carefully plans all meals to make them diverse, colourful and delicious.