This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
There are no restrictions on visiting
there is a car park.
Barchester Queens Court Care Home has a Review Score of 9.9 (9.928) out of 10, based on 66 reviews in the last 2 years. Over all time Barchester Queens Court Care Home has 204 reviews.
Review from K E (Wife of Resident) published on 14 October 2021
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Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
Dear K E,
What a fabulous review. It is exactly what we want to be known for - a home from home. I will share this with the staff and see you when you next visit. Thank you very much.
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Review from E B (Sister of Resident) published on 5 October 2021
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Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
Thank you. We appreciate your kind comments, especially during this time. It is always reassuring to have an endorsement like this for relatives who are looking for care. We look forward to seeing you next week when you join your sister for afternoon tea. Thank you once again.
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Review from F M (Cousin of Resident) published on 29 September 2021
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Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
Thank you very much for your amazing review - I will share this with the staff but most importantly, I will share this with other relatives who are looking for care during this very difficult period. Reassurance like this is very helpful. On another note, we enjoy having your cousin here and see how she has regained her strength.
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Review from N S (Son of Resident) published on 1 September 2021
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Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
Thank you for taking the time to review us. As you know your mother helped to initiate some of these activities which are still enjoyed by several residents. She knows many of the staff who have been here over the years and enjoys her walking exercises and the more relaxing and mindful activities now. We are very pleased that she calls Queens Court her home.
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Review from Andrew S (Power of Attorney of Resident) published on 13 August 2021
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Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
It is so kind of you to take the time to write this review. We really enjoyed getting to know your friend and we were very pleased to give her the quality of life she so deserved. It was our pleasure to meet her amazing, caring network of friends who visited her as much as they could. Kind regards.
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Review from Mary S (Friend of Resident) published on 13 August 2021
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Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
Thank you very much for your kind comments. I will certainly share your comments with the staff. It is so nice to be apreciated.
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Review from M B (Resident) published on 13 August 2021
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Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
Thank you very much for your kind review. It is so nice to hear how much you enjoyed your 'holiday' with us and we hope to see you back sometime soon.
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Review from Mary R (Resident) published on 13 August 2021
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Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
Dear MR
We are very pleased to have you here with us. We know that this is not an easy time for you but we are working to gether to ensure that you have the best care. We continue to admire and welcome your involvement in our Queens Court Community. Thank you.
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Review from Madeleine B (Granddaughter of Resident) published on 13 August 2021
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Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
Thank you MB
It is so nice to receive your kind compliments. You know that we appreciate that your beloved grandma is very special and we do our best to ensure that she is happy and safe.
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Review from M K (Wife of Resident) published on 5 August 2021
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Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
It is so kind of you to take the time to write these comments. It means so much to us because we know that you are aware of how much planning and organising goes on at Queens Court to make that difference in the lives of our residents. Thank you.
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Review from Maureen P (Resident) published on 18 June 2021
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Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
Thank you for your very kind review. This is what we would like to share with families who are looking for care - respite or permanent. These are difficult times and when families are looking for care, an endorsement like this can help. I will share your comments with the staff.
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Review from C G (Daughter of Resident) published on 18 June 2021
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Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
Dear C G
We got to know each other very well in the 9 years that your mother has been with us and you are right that your mother enjoyed certain activities which we were pleased to add to our social programme. She also enjoyed getting to know the staff and she was always interested in them. I am sorry to hear that your emails, letters and iPhone messages were not responded to but you know she loved her Zoom meetings, chats and parties. She really enjoyed how this technology kept her up to date with her family.
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Review from J R (Friend of Resident) published on 18 June 2021
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Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
Dear JR
As you know - we have really enjoyed getting to know your friend. It is because we know her that we can ensure that she has all the things which mean so much to her and make her feel comfortable. Luckily our in-house hairdresser has been able to attend to her hair and she benefited from those visits. Thank you for your kind comments which I will share with the staff.
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Review from Brenda A (Friend of Resident) published on 16 June 2021
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Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
I am so pleased that you enjoy visiting your friend here at Queens Court. We are very happy to have visitors now and more so to hear that you have a good experience when you visit. I will share the comments with the team. Thank you.
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Review from G M (Daughter of Resident) published on 25 May 2021
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Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
Thank you for your kind comments. It was a pleasure to have your parents here and we hope that they will have another holiday here soon.
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Review from Martin S (Son of Resident) published on 9 April 2021
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Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
Thank you for your very kind review. Your mother has been with us for several years, we know her well and she knows us. She has always been interested in everything at Queens Court and due to her nursing experience, she helped us to start our Health Club. This is what person-centred care is all about. I will share your comments with the team. Thank you once again.
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Review from D Y (Godson of Resident) published on 8 April 2021
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Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
Thank you for your very kind review. It is always motivating and very appreciated by the staff when we receive such kind reviews. Thank you for taking the time to let us know your thoughts, especially during this difficult period.
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Review from D T (Son of Resident) published on 3 February 2021
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Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
Thank you for your very kind review. As you know we know your father and have welcomed him to visit his friends here over the years. We appreciate that your father chose us to care for him and we are proud to receive positive comments from you all. Thank you.
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Review from C J (Great-Niece of Resident) published on 28 January 2021
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Reply from Shaaron Caratella, Admin at Barchester Queens Court Care Home
Thank you for taking the time to review Queens Court. Your great aunt has always enjoyed the social life and food and we were pleased to see that she felt safe here very early on in her stay. As you say, she has been here for a number of years and we have got to know her very well. We are pleased to say that this still continues.
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Review from Jacqueline S (Friend of Resident) published on 20 January 2021
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Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
Dear Jacqueline,
It is very kind of you to write this review. As you say three of your friends have made Queens Court their home and we have enjoyed being part of their family over the years. Their love of music has shaped our social programme and we know that they enjoyed the music therapy sessions. Thank you for sharing your positive experiences particularly at this time.
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The Review Score of 9.9 (9.928) out of 10 for Barchester Queens Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 66 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 66 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.928 for Barchester Queens Court Care Home is calculated as follows: ( (707 Excellents x 5) + (49 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 759 Ratings = 4.928
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Queens Court Care Home is based on 66 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 66 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Jul 2022
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Job Title: General Manager
Joined: 1998
I joined Barchester Healthcare in 1998. Before that, I worked in the NHS where I developed my passion - Caring for Older People. After I qualified as an RGN, I continued to develop my career by studying BSc in Nursing Studies, a Diploma in Orthopaedics and an MSc in Health Sciences.
The team and I are committed to ensuring that the residents have a good quality of life. This is working with evidence-based practices or projects like nutrition, non-pharmaceutical interventions, and life story work and we advocate the Whole Home Approach Model. We are proud to have consistently achieved good reports and reviews from those who know us. This is a very happy home and you are very welcome to visit us.
Job Title: Deputy Manager
Joined: 1996
I am Radha. I have been part of Queens Court since 1996. My journey began here as a care assistant. I have been provided with numerous learning opportunities and I became a Care Practitioner in 2015. Queens Court recognised my capabilities and I was supported to pursue my dream of becoming a Nurse. I graduated the last year in 2019 and currently enjoying exploring the life of a nurse.
Thanks to Barchester Healthcare, Shaaron Caratella (General Manager) and Queens Court Team for all their support during my career progression.
Job Title: Senior Registered Nurse/Speak Up Champion
Joined: 2019
I have been a dedicated nurse at Queens Court since 2019, committed to providing high-quality care to our residents. My focus is not only on ensuring the well-being of those we care for but also on fostering a strong, empowered, and passionate team. I believe that when staff feel supported and valued, they deliver the best possible care.
As a Speak Up Champion, I actively promote honesty, open communication, and a safe space for everyone to voice concerns and share ideas. Creating an environment where both residents and staff feel heard is essential to maintaining a positive and compassionate care home. I am proud to be part of a team that strives for excellence and continuously works to improve the lives of our residents.
Job Title: Head of Hotel Services
Joined: 2005
I have been working at Queens Court since 2005. During this period of time, I am a strong advocate of the Whole Home Approach. We implemented this model several years ago. I am delighted to see staff work in different departments, develop their skills and get promoted. But most of all I am passionate about improving the quality of life of my residents. This wouldn’t have been possible without the incredible team that we have here. I enjoy my job as head of hotel services; it has boosted my confidence and inspired me to achieve more.
Job Title: Regional Support/Head of Maintenance
Joined: 2006
I have worked for Barchester for over 10 years, where I have gained a wide range of experience in the property services department.
At Queens Court, my responsibilities are to ensure that all statutory requirements are up to date and that safety comes first for everyone in the home.
Job Title: Admin Assistant
Joined: 1997
I qualified as the first Care Practitioner at Queens Court Barchester Health Care. This is a relatively new role and is very exciting. I support the nurses and contribute to the provision and monitoring of the care of our residents. I am also the training and induction champion for the home.
Job Title: Activities Co-ordinator/Community Engagement
Joined: 2018
We are delighted to introduce Emilia as our Activities Lead. Emilia has been part of Queens Court for some time and is excellent in ensuring our residents have a full and interesting life introducing many new hobbies, activities and experiences!
Job Title: Register General Nurse - Dementia Champion
Joined: 2022
My role as the Dementia Care Champion is pivotal within a Memory Lane Community. Dementia Care Champions receive additional training for the Dementia Care Team and act as coaches within our home. As the Dementia Care Champion for Queens Court. I also work closely with a Dementia Care Specialist to ensure that good Dementia care is being maintained and that any potential 'issues' have a quick resolution.
Job Title: Care Practitioner/Continence Champion
Joined: 2014
My role as Continence Champion is to provide support in all areas required to meet the needs of the person experiencing incontinence. It covers assessment, physical support, advice and access to appropriate equipment and supplies, such as incontinence pads.
Job Title: Senior Care Assistant/Dignity Champion
Joined: 2021
My role as Dignity Champion is that support Barchester's commitment to provide high-quality care.
Ensuring that dignity is at the heart of everything we do in our homes. We promote activities within our care home, that encourage colleagues to access and share best practices and stories of success in relation to dignity.
Using appropriate resources that fit our local environment.
Job Title: Care Practitioner/Palliative Champion
Joined: 2019
My role is to support Barchester's commitment is providing high-quality end-of-life care within our care homes and raise awareness and disseminate knowledge amongst my colleagues to ensure best practices in end-of-life care.
Job Title: Activities Assistant/Namaste Champion
Joined: 2023
I am Tisha Patel. I am an Activities Assistant.
I love being a part of the Activities Team so that I can make some contribution to making resident's life and daily living better by giving them Namaste Therapy because of my interest in making residents happy.
My role is to give the therapy to the residents. The therapy involves welcoming them, hand massage, head massage, relaxation exercise, breathing exercise, nail care, hydration, sense of touch, sense of flavour, reminiscence, and relaxing in the therapy room with diffusor on with the relaxing essential oils.
Job Title: Physiotherapist
Joined: 2022
Andy is loved by the residents, you can meet him in Queens Court on Mondays and Thursdays and conducts individual and group classes.
Job Title: Head Chef
Joined: 2010
Kim is an excellent Chef who carefully plans all meals to make them diverse, colourful and delicious.