Barchester Queens Court Care Home

32/34 Queens Road, Wimbledon, London SW19 8LR
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9.9 204 Reviews
  • Barchester Queens Court Care Home, London
Queens Court is based in the heart of Wimbledon SW19. This unique city boutique care home is located in a residential street just minutes away from the train, tube and tram service. Easily located beside the newly rebranded Wimbledon Quarter, Queens Court offers person centred care to those who require respite, convalescence, dementia and nursing care.

Staff are well trained in Dementia Care, up to date clinical courses and the Gold Standards Framework for End of Life Care. The home always has qualified nurses on duty as well as senior care staff. There is a ‘getting to know you’ booklet and the team know residents very well. They provide exceptional personalised care and offer a range of activities to meet everyone’s likes. A retained GP visits every week or when required.

The team ensures that the residents feel comfortable, maintaining their independence and ensuring they feel as active as possible. The Activity Co-coordinator organises amazing and interesting events and outings in the minibus. These activities are part of the package of care.

The Head Chef and his team ensures that seasonal menu in the Courtyard Restaurant and room service is of the highest standard and quality. The produce is fresh and they are trained to provide the required textures if required.

The spacious, contemporary interiors all have Wi-Fi access and are conducive to relaxation and create a feeling of relaxation and homeliness. Some bedrooms have their own patio space, all have flat screen televisions provided and can accommodate personal furniture and pictures.

Queens Court also features extra services such as physiotherapy and a visiting beautician.

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Care Provided by Barchester Queens Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Shaaron Caratella (General Manager)
  • Admission Criteria
    • Elderly Frail, Dementia, Residential
    • Ages 65+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Barchester Queens Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £2,116

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
  • (these prices are only a guideline, please contact Barchester Queens Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There are no restrictions on visiting


  • Parking

  • there is a car park.


Barchester Queens Court Care Home Reviews (204)

Total of 204, showing 141-160
9.9

Barchester Queens Court Care Home has a Review Score of 9.9 (9.928) out of 10, based on 66 reviews in the last 2 years. Over all time Barchester Queens Court Care Home has 204 reviews.

Overall Experience

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Date Published

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Review from Johanna C (Daughter of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality and delivery of care at Queens Court is first class and I have been deeply touched by their thoughtfulness and gestures. The staff here really care about their work, the residents and their families.

Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home

Johanna, thank you very much for your complimentary review. It is our pleasure to see our residents enjoy the environment, events and activities, especially at this time.


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Review from J A (Son of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided during my Mum's stay at Queens Court has been exceptional. The staff is patient, professional, and kind. The home is clean, bright, and spacious. It never feels miserable when I go there. It is in a great location for visitors and always welcoming. My Mum told me she was very happy
due to all the activities and day trips. The meals are varied and of high quality. During the lockdown, I never worried that she wasn't being properly cared for. I would definitely recommend this home.

Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home

Thank you very much for your kind comments. We know that you and your family always appreciate the hard work that the whole home put into the care, activities, trips and meals. We try to make it all special and your mother has always appreciated this.


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Review from Hermana S (Daughter-in-law of Resident) published on 9 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I thank every single member of staff at Queens Court for the wonderful and loving care and support they gave my Mother-in-law during her whole time there, all the way until her last day and also for all the support they gave us.
A wonderful care home. A home from home. Thank you so much. We cherish
all our lovely memories with Mum and all of you there. Looking forward to the next summer tea party and barbecue in the garden. Amazing carers and manager who in my heart became friends. Thank you. All the very best to all of you. Lots of love from the whole family.

Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home

Thank you to you and your family for your heartfelt comments. You were all very close to your mother in law (mother, sister, grandmother) and must have lots of lovely memories. She was all things to all people, she noticed everything, had a great sense of humour and was very appreciative of all that was done for her. We miss her too and look forward to seeing you when we can.


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Review from Charlotte T (Niece of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Queens Court highly enough. It is both professional and friendly with an overriding feeling of safety. The rooms are airy and fastidiously clean. The meals are of a very high standard and the residents are looked after extremely well. But the one thing that really stands out for me
is the kindness of the staff. Nothing is too much trouble for the residents and the visitors and I have enjoyed many delicious treats including a birthday cake. Thank you so much for looking after my aunt so well.

Reply from Shaaron Caratella, Admin at Barchester Queens Court Care Home

Dear Charlotte
Thank you for taking the time to share your experience. Looking after your aunt was our pleasure and we remember how much she enjoyed the cake. Birthday parties and other activities help us to get to know more about the resident and their families which in turn help us to be person-centred. It is very nice to know that this is appreciated.


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Review from Nicholas N (Son of Resident) published on 1 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Queens Court from June 2019 - March 2020, where she died aged 88. She suffered from dementia and was effectively paralysed from the waist down. She was not always the easiest of people to deal with because of her losses of mental lucidity. Despite all this, the staff at Queens Court
could not have been more caring, understanding and patient with her, to which she did respond I was pleased to hear on many occasions. The atmosphere at Queens Court was always welcoming and friendly, her room spotless and airy, and the staff full of smiles and cheery conversation, as well as being factual and helpful if asked pertinent questions on my mother's condition. Guests were always given refreshment and nothing seemed too much trouble. I saw other care homes, and there was no question that Queens Court was head and shoulders way above many others. The manager and her whole team do an outstanding job and should be hugely congratulated in these very difficult times. Highly recommended.

Reply from Shaaron Caratella, Admin at Barchester Queens Court Care Home

Dear Nicholas, It is very nice of you to praise us. These are difficult times and we really appreciate you finding the time to write this. Your mother was a special lady who was affectionate and knew what she wanted. She was witty and had a good sense of humour. We miss her.


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Review from Gillian R (Niece of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident for the last 3 and a half months. We have all been very happy with the level of care she has received. The staff have been very gentle and caring towards her. As a fluent Italian speaker, she has particularly enjoyed speaking to one person, who has made her feel very happy!
She is leaving to go home otherwise she would have remained at Queens Court. Thank you for your care and attention to detail.

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Review from A G (Wife of Resident) published on 4 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very welcoming and offered reassurance to me as well as my husband when he became a resident. I am impressed with the level of care and monitoring my husband receives. All the staff from nursing and managerial level, to carers and cleaners, are courteous and helpful.

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Review from Judi B (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent. The home is very clean and does not smell. My father is very happy. So that means the family are happy. He is safe and warm and well looked after. I would recommend this home, in fact, I already have. Well done!

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Review from V S (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely so far, Mum is a bit lonely.

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Review from M L (Friend of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely afternoon - Valentines Party.
Music - very enjoyable - care for residents - good.
Refreshments - very pleasant and tasty.
Atmosphere - very pleasant.

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Review from Margaret S (Sister of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very impressed with the responsiveness of the staff, at all levels, to our sister's needs.

Reply from Shaaron Caratella, Admin at Barchester Queens Court Care Home

Thank you very much for your kind review. I will share this appreciation with the staff..


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Review from A R (Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were all very friendly, kind and patient. On the whole, I received excellent care and would recommend. Three staff in particular, but all the staff were good. The rooms were nice, kept clean, as were the washing facilities. The food was good and varied. For general, overall care I would recommend
Queens Court highly.

Reply from Shaaron Caratella, Admin at Barchester Queens Court Care Home

Thank you very much for your recommendation. It was good to see you recover and hear you praise us. We enjoyed having you at Queens Court.


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Review from J H (Son of Resident) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Focused care at all levels from general admin to personal care. The nurses all smile.

Reply from Shaaron Caratella, Admin at Barchester Queens Court Care Home

Thank you for your very kind comments. It is a pleasure to care for your mother.


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Review from Sue C (Daughter-in-law of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very attentive to visitors as well as residents. A nice varied programme of activities and outings. Very important. Very helpful physiotherapy service which encouraged us to additional help on return home. Pleasant environment. Trains a trifle noisy. Thank you.

Reply from Lashea Wilson, Admin at Barchester Queens Court Care Home

Thank you for your review Sue and I hope your father-in-law enjoyed his stay with us.


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Review from Robert C (Son of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been extremely well looked after during his six weeks at Queens Court. He was very reluctant to go into a home, but the management and staff made him very welcome. The constant care and attention have actually improved his overall alertness during his stay. Whilst he is glad to be returning
home, he has enjoyed his time in Queens Court.

Reply from Lashea Wilson, Admin at Barchester Queens Court Care Home

Thank you for your review and I am glad your father enjoyed his stay with us.


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Review from F C (Daughter of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Queens Court Care Home made my mother's transition from home to care home effortless and seamless. They treated her with dignity and respect and afforded her space to settle. There was little fuss but genuine warmth. Always smiles welcomed me, the anxious daughter on every visit and both
my mother and I have experienced nothing but efficient kindliness.

Reply from Lashea Wilson, Admin Assistant at Barchester Queens Court Care Home

Hi Fiona, thank you very much for your review and we are so glad to know that your mother has settled well with us.


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Review from C S (Son-in-law of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very calm and well-presented establishment, with excellent staff. There is always a friendly and supportive atmosphere and high quality of care.
A fantastic restaurant providing excellent cuisine. Many activities and events - providing diverse entertainment. I would highly recommend Queens Court
to anyone looking for high-quality care.

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Review from C R (Wife of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are caring.

Reply from Lashea Wilson, Admin at Barchester Queens Court Care Home

Hello, thank you for your kind words and completing a review it means a lot to us.


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Review from J B (Friend of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is a proud, independent individual who has found it very difficult to accept his increasing reliance on others.
The staff have recognised this and have consistently treated him with understanding and dignity.
He is also difficult to look after medically and the staff have been very good
at giving medication and allowing for his disabilities.

Reply from Lashea Wilson, Admin Assistant at Barchester Queens Court Care Home

Thank you for your review we really appreciate your kind words.


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Review from H G (Friend of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very pleasant friendly environment, comfortable and welcoming.
I like the tasteful way Christmas decorations were displayed.
All staff we met were respectful and polite.

Reply from Lashea Wilson, Admin Assistant at Barchester Queens Court Care Home

Thank you for your review. We try our absolute best to ensure Christmas each year is extra special!


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Current Review Score: 9.9 (9.928)

Overview of Review Score

The Review Score of 9.9 (9.928) out of 10 for Barchester Queens Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 66 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 66 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.928 for Barchester Queens Court Care Home is calculated as follows: ( (707 Excellents x 5) + (49 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 759 Ratings = 4.928

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Queens Court Care Home is based on 66 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 66 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (82)

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Meet the Team (14)

Shaaron

Shaaron Caratella

Job Title: General Manager

Joined: 1998

I joined Barchester Healthcare in 1998. Before that, I worked in the NHS where I developed my passion - Caring for Older People. After I qualified as an RGN, I continued to develop my career by studying BSc in Nursing Studies, a Diploma in Orthopaedics and an MSc in Health Sciences.


The team and I are committed to ensuring that the residents have a good quality of life. This is working with evidence-based practices or projects like nutrition, non-pharmaceutical interventions, and life story work and we advocate the Whole Home Approach Model. We are proud to have consistently achieved good reports and reviews from those who know us. This is a very happy home and you are very welcome to visit us.


Radha

Radha Squires

Job Title: Deputy Manager

Joined: 1996

I am Radha. I have been part of Queens Court since 1996. My journey began here as a care assistant. I have been provided with numerous learning opportunities and I became a Care Practitioner in 2015. Queens Court recognised my capabilities and I was supported to pursue my dream of becoming a Nurse. I graduated the last year in 2019 and currently enjoying exploring the life of a nurse.

Thanks to Barchester Healthcare, Shaaron Caratella (General Manager) and Queens Court Team for all their support during my career progression.


Ivan

Ivan Dos Santos

Job Title: Senior Registered Nurse/Speak Up Champion

Joined: 2019

I have been a dedicated nurse at Queens Court since 2019, committed to providing high-quality care to our residents. My focus is not only on ensuring the well-being of those we care for but also on fostering a strong, empowered, and passionate team. I believe that when staff feel supported and valued, they deliver the best possible care.


As a Speak Up Champion, I actively promote honesty, open communication, and a safe space for everyone to voice concerns and share ideas. Creating an environment where both residents and staff feel heard is essential to maintaining a positive and compassionate care home. I am proud to be part of a team that strives for excellence and continuously works to improve the lives of our residents.


Brundha

Brundha Palanivelu

Job Title: Head of Hotel Services

Joined: 2005

I have been working at Queens Court since 2005. During this period of time, I am a strong advocate of the Whole Home Approach. We implemented this model several years ago. I am delighted to see staff work in different departments, develop their skills and get promoted. But most of all I am passionate about improving the quality of life of my residents. This wouldn’t have been possible without the incredible team that we have here. I enjoy my job as head of hotel services; it has boosted my confidence and inspired me to achieve more.


Rajindra (Kumar)

Rajindra (Kumar) Sewdatnarie

Job Title: Regional Support/Head of Maintenance

Joined: 2006

I have worked for Barchester for over 10 years, where I have gained a wide range of experience in the property services department.


At Queens Court, my responsibilities are to ensure that all statutory requirements are up to date and that safety comes first for everyone in the home.


Abbigail

Abbigail Garraway

Job Title: Admin Assistant

Joined: 1997

I qualified as the first Care Practitioner at Queens Court Barchester Health Care. This is a relatively new role and is very exciting. I support the nurses and contribute to the provision and monitoring of the care of our residents. I am also the training and induction champion for the home.


Emilia

Emilia Bogdanowicz

Job Title: Activities Co-ordinator/Community Engagement

Joined: 2018

We are delighted to introduce Emilia as our Activities Lead. Emilia has been part of Queens Court for some time and is excellent in ensuring our residents have a full and interesting life introducing many new hobbies, activities and experiences!


Anju

Anju Kumari

Job Title: Register General Nurse - Dementia Champion

Joined: 2022

My role as the Dementia Care Champion is pivotal within a Memory Lane Community. Dementia Care Champions receive additional training for the Dementia Care Team and act as coaches within our home. As the Dementia Care Champion for Queens Court. I also work closely with a Dementia Care Specialist to ensure that good Dementia care is being maintained and that any potential 'issues' have a quick resolution.


Samira

Samira Salih

Job Title: Care Practitioner/Continence Champion

Joined: 2014

My role as Continence Champion is to provide support in all areas required to meet the needs of the person experiencing incontinence. It covers assessment, physical support, advice and access to appropriate equipment and supplies, such as incontinence pads.


Imane

Imane Noifi

Job Title: Senior Care Assistant/Dignity Champion

Joined: 2021

My role as Dignity Champion is that support Barchester's commitment to provide high-quality care.


Ensuring that dignity is at the heart of everything we do in our homes. We promote activities within our care home, that encourage colleagues to access and share best practices and stories of success in relation to dignity.


Using appropriate resources that fit our local environment.


Mo

Mo Omojafo

Job Title: Care Practitioner/Palliative Champion

Joined: 2019

My role is to support Barchester's commitment is providing high-quality end-of-life care within our care homes and raise awareness and disseminate knowledge amongst my colleagues to ensure best practices in end-of-life care.


Tisha

Tisha Patel

Job Title: Activities Assistant/Namaste Champion

Joined: 2023

I am Tisha Patel. I am an Activities Assistant.


I love being a part of the Activities Team so that I can make some contribution to making resident's life and daily living better by giving them Namaste Therapy because of my interest in making residents happy.


My role is to give the therapy to the residents. The therapy involves welcoming them, hand massage, head massage, relaxation exercise, breathing exercise, nail care, hydration, sense of touch, sense of flavour, reminiscence, and relaxing in the therapy room with diffusor on with the relaxing essential oils.


Andy

Andy

Job Title: Physiotherapist

Joined: 2022

Andy is loved by the residents, you can meet him in Queens Court on Mondays and Thursdays and conducts individual and group classes.


Kim

Kim

Job Title: Head Chef

Joined: 2010

Kim is an excellent Chef who carefully plans all meals to make them diverse, colourful and delicious.