The Willows Nursing Home

31/35 Osterley Park Road, Southall UB2 4BN
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9.7 47 Reviews
  • The Willows Nursing Home, Southall
The Willows Nursing Home, situated in Southall offers a variety of services, including elderly, dementia, respite care and convalescence stays. It is within close proximity to the M25 and local shops, making it an ideal location.

The Willows Nursing Home offers single bedrooms, of which many have en-suite facilities and 9 en-suite wet rooms. Residents are strongly encouraged to personalise their rooms with their own furnishings in order to make them feel at home.

The team of dedicated staff aim to maintain each resident's dignity and provide a high quality of life, in a calm and personalised environment. The staff strive to understand each resident’s individual needs and build their own personal relationship with them. With comprehensive care assessments, regular monitoring and reviews, staff strive to provide the highest standard of care delivery.

The dedicated activity co-ordinators run regular varied programmes to suit all tastes. Whether it's learning about the internet, visiting local sites or simply a walk, there is something for everyone to enjoy. Staff make every effort to help residents continue with their own hobbies and interests or to take up something new. Reminiscence therapy is supported by Wi-Fi technology. Residents can, and are encouraged to, contact their relatives through either Skype or WhatsApp and they can also learn computer skills, including how to use the internet and e-mail.

The Willows Nursing Home host weekly Yoga 'keep-fit' sessions and musical entertainment is provided by professional artists throughout the year.

Meals are freshly prepared in-house, paying special attention to each resident’s dietary requirements.

The home is regularly visited by external health professionals including GPS, physiotherapists, dietitians, occupational therapists, a chiropodist, dentists and opticians, ensuring each resident is cared for thoroughly.

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Care Provided by The Willows Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Frenklin Khedia (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for The Willows Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There is an open door policy for relatives and families.


  • Parking

  • There is on site car parking or available parking permits.


The Willows Nursing Home Reviews (47)

Total of 47, showing 1-20
9.7

The Willows Nursing Home has a Review Score of 9.7 (9.651) out of 10, based on 21 reviews in the last 2 years. Over all time The Willows Nursing Home has 47 reviews.

Overall Experience

  • 30
  • 17
  • 0
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Date Published

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Review from Paul A (Son of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So glad we chose The Willows to look after my mother. First class care with the very best of qualified friendly staff. We are always made welcome when we visit, and mum is looked after in a caring loving environment.

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Review from D K (Daughter of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Willows Nursing Home staff are amazing! they are all so kind and take such a good care of my dad, We are all so greatful for all they help.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

Thank you your cooperation and support for the home.Very friendly relationship with team. We appreciate for your comments and kind words for the team. This is home to home service and we provide person centred care with choices & preference as always. I have great skill staff team to provide professional approach to the clients. Thank you for your appreciation.


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Review from Monica H (Daughter of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very loving and kind. They are all very affectionate towards my mother.
In case of any issues they are prompt to notify me and follow up on my requests promptly.
I am happy with overall care and service.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

Thank you for your trust and faith within team. Your appreciation inspired us for go more and more extra mile to provide person centred care. We do provide care & support as per their choices & preferences. Our residents always comes first priority. This is their home and we are all her to support as per their likes. Thank you for your kind words for my team and really appreciated. You are a very good supporter for the team and always help to the team for mum.


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Review from R D (Daughter of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has been at The Willows I have had no concerns regarding her care. Every time I come to see her she is safe, clean and appears well looked after. Meals are cooked in-house which is warm and welcoming. The manager is always very proactive, and involved very much in the day-to-day running
of the nursing home.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

We value our partnership with you and appreciate your trust in our team. Our staff enjoys spending time with our beloved residents to provide person-centred care and support as per their choice. We have staff who can speak multiple languages to translate for my residents if needed. We continuously monitor their needs to ensure they are comfortable and happy. Our team is dedicated to ensuring their comfort and well-being every day. This is a homely environment and home-to-home service as per your wish and preference. Thank you for your appreciation for the team.


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Review from Helen M (Daughter of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a warm welcome and good to see Mum in such a pleasant home. She receives good care, and we are kept well informed of all aspects of Mum's care.
Excellent facility.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

This is home to home service. I have a dedicated team here to provide person-centred care with a loving and caring approach to all my lovely residents. Thank you for your kind words for the home and care team. Much appreciated. We have an open door policy to visit loved ones here.


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Review from A J (Daughter of Resident) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is encouraging to see Dad sit in the main lounge with other residents. Overall he appears to be calmer since he has been at The Willows. It is wonderful that volunteers come in once per week to sing Christian songs and say prayers with the residents. This will mean a lot to Dad, as Church is such
an important part of his life. Thank you so much.

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Review from A C (Son of Resident) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into the Willows in October 2023. Unfortunately, I live outside Britain, but have found communication with the Willows to be excellent, and not lacking in any respect. I have been very impressed by the level of commitment and engagement evident from the management from the very beginning,
and the staff also demonstrated a very impressive level of care and commitment to my eighty-two-year-old father, who has significant care needs. My father seems happy at the Willows.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

Thank you for your appreciation and it encourages my team to go always extra mile every day to provide person-centred care & support for all individuals. This is their home and we are all here to provide support as per their choice & preferences. "Home to Home service".


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Review from David A (Son of Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for over four weeks and so far so good. The facilities are great and the staff are professional and know what they are doing. They are also friendly and keep us updated.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

I have a very experienced and dedicated team here at The Willows to cater to all the care needs of my lovely residents. We provide person-centred care with choice and preference. Regular care plan review and communication with nominated families. This is your second home and feel as independent as you are in your home. Thank you David for your kind words to the team.


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Review from Michael C (Son of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to the home, suffering from dementia and a host of medical and mobility issues. Staff are professional and friendly and an engaging environment is provided for the residents. On occasions when my father required urgent medical attention, the staff acted quickly and efficiently.

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Review from F C (Son of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the experience. Staff friendly, accommodating and helpful. Pleased with my father's care.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

Thank you for your appreciation as this is a "Home to Home" facility. Make this home as its own and all staff provide care and support as per dad's likes and preferences. We are all here for his care and needs with love and dedication. Thank you for your trust and faith.


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Review from A W (Daughter of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was taken care of well when she was at the home and the staff were polite and caring.

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Review from R S (Daughter of Resident) assisted by family/friend published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The food which is served and cooked at Willows is very nutritious and carefully thought through. My mum really enjoys the food cooked by the chef. Thank you for cooking fresh tasty food.

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Review from S M (Son of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are really caring towards my mother, making sure her needs are looked after. She is very comfortable in the home and as family, we are always made to feel welcome when visiting whatever time we come.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

My resident is my priority. We are all here to take care of their preferences and choices/wishes. All staff are well trained to provide person-centred care with love and care. We value and encourage our residents and prompt them to be independent as much as they can. This is "Home to Home" service. Thank you for your kind words for the team and appreciation.


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Review from R J (Brother of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The property is well situated with nearby Southall Station within walking distance. The cleanliness and security of the property is satisfactory. However overwhelming factor is the extremely pleasant and likeable staff from the management down to the individual carers and maintenance staff.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

Very thoughtful kind words which inspired the whole team to provide loving care more and more. This home is your brother's who lives here and as a team, we always provide person-centred care as per his choices and preferences. We are all here for his care and to provide all his needs with love and care. Thank you for choosing The Willows.


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Review from H M (Grandson of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, very nice environment. Highly recommend this nursing home.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

This is your mum's home. The Willows is a "Home to Home" service. We always encourage all residents to be owners of the place and we are all here to provide friendly and caring support for your mum with dignity and respect. Mum is very special to all of us. All staff understand her needs and support as per her choices and preferences. We have the same language-speaking staff to support her communication and understanding better.
Much appreciated for your kind words.


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Review from P H (Nephew of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found it very helpful - good staff. Very clean and tidy and always welcome.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

Much appreciated for your trust, faith and kind words for my team. This is my residents' home and we have given ownership to them. This is "Home to Home" care. We always follow and provide person-centred care with their choice and preferences. We are here to serve them with love and dedication.


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Review from Dawn P (Niece of Resident) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whenever I visit, my aunt always looks clean and tidy. She seems happy and content, given her circumstances. The staff all seem to be very good, caring and focused on looking after the people in their care. The home appears clean and tidy, with simulating things around to help the residents. Always
plenty of staff around.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

All my lovely residents are very special to me and as a team, we are all here for them to ensure they are provided care and support as per their choices and preferences. This is my residents' home and all are treated with dignity and respect as always.
Thank you for your appreciation and kind words for the team and home.


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Review from Alberta G (Niece of Resident) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my auntie receives. Before, she could not even feed herself; there is so much improvement and I really, really appreciate the care the staff provide. They are very friendly and helpful and I will recommend to any friend or family The Willows Nursing Home. Thank you.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

I have such a dedicated team here at The Willows. We celebrate each and every success of my residents for their improvements and progress. The care team put huge support to my residents for all daily living care as per choice and preference by offering person-centred care.
Thank you so much for your support and appreciation.


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Review from A W (Daughter of Resident) published on 21 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of the home has been very positive. The staff are friendly and accommodating. My mother's health has improved since she has arrived and she is well looked after.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

This home is home to home service. My resident is my first priority and I am here only for them. Always person-centred approach and choices and preferences. This is my aim for the home. Thank you for your trust and faith. Much appreciated.


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Review from S M (Grandson of Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have always had positive experiences when visiting my nan at The Willows Nursing Home. Staff are welcoming, friendly and attentive. The residents all seem happy and comfortable at The Willows Nursing Home and I am happy with the level of care provided. Thank you.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

Thank you for your appreciation for the team. My residents come first as my priority. All staff here for my residents to provide a person-centred approach and care with their choice and preference. This is home to home facility. My door is always open with a warm welcome with new suggestions to get better and better, improvement for my all residents. Thank you.


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Current Review Score: 9.7 (9.651)

Overview of Review Score

The Review Score of 9.7 (9.651) out of 10 for The Willows Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.651 for The Willows Nursing Home is calculated as follows: ( (167 Excellents x 5) + (77 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 249 Ratings = 4.651

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Willows Nursing Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about The Willows Nursing Home

What types of Care is The Willows Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Willows Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Willows Nursing Home have?

There are 28 Single Rooms.

What are the Facilities & Services at The Willows Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Willows Nursing Home to the centre of Southall?

0.1 mile(s) as the crow flies, distance by road may be significantly further.