The Willows Nursing Home

31/35 Osterley Park Road, Southall UB2 4BN
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9.7 47 Reviews
  • The Willows Nursing Home, Southall
The Willows Nursing Home, situated in Southall offers a variety of services, including elderly, dementia, respite care and convalescence stays. It is within close proximity to the M25 and local shops, making it an ideal location.

The Willows Nursing Home offers single bedrooms, of which many have en-suite facilities and 9 en-suite wet rooms. Residents are strongly encouraged to personalise their rooms with their own furnishings in order to make them feel at home.

The team of dedicated staff aim to maintain each resident's dignity and provide a high quality of life, in a calm and personalised environment. The staff strive to understand each resident’s individual needs and build their own personal relationship with them. With comprehensive care assessments, regular monitoring and reviews, staff strive to provide the highest standard of care delivery.

The dedicated activity co-ordinators run regular varied programmes to suit all tastes. Whether it's learning about the internet, visiting local sites or simply a walk, there is something for everyone to enjoy. Staff make every effort to help residents continue with their own hobbies and interests or to take up something new. Reminiscence therapy is supported by Wi-Fi technology. Residents can, and are encouraged to, contact their relatives through either Skype or WhatsApp and they can also learn computer skills, including how to use the internet and e-mail.

The Willows Nursing Home host weekly Yoga 'keep-fit' sessions and musical entertainment is provided by professional artists throughout the year.

Meals are freshly prepared in-house, paying special attention to each resident’s dietary requirements.

The home is regularly visited by external health professionals including GPS, physiotherapists, dietitians, occupational therapists, a chiropodist, dentists and opticians, ensuring each resident is cared for thoroughly.

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Care Provided by The Willows Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Frenklin Khedia (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for The Willows Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There is an open door policy for relatives and families.


  • Parking

  • There is on site car parking or available parking permits.


The Willows Nursing Home Reviews (47)

Total of 47, showing 21-40
9.7

The Willows Nursing Home has a Review Score of 9.7 (9.651) out of 10, based on 21 reviews in the last 2 years. Over all time The Willows Nursing Home has 47 reviews.

Overall Experience

  • 30
  • 17
  • 0
  • 0
  • 0

Date Published

47
4
9
21
26

Review from Ranji P (Daughter of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are very pleased to give this positive review about the love and care, including other services, my mother has been receiving since she was admitted to The Willows Nursing Home in March 2019.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

Appreciate your kind words for my team, The Willows. My residents come first as a priority. This is their home and I am here to provide person-centred care and support as per their choice and preferences. Really, thank you for your continuous support.


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Review from Venu N (Son of Resident) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service provided by all staff. Very caring and always a smiling face. I wish I will get the same care in my old age.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

This is a very special "home-to-home " service for all my residents. My door is open with a welcoming smile and a professional approach. We are here to serve you with dedication and love. Feel as your own home. Really appreciate your comments. It's encouraging to my team at The Willows.


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Review from Andrea W (Daughter of Resident) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, support and love shown to my dad. Staff could not do enough to look after us when we visited. He is very well looked after - his memory book was fantastic.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

Thank you for your appreciation. You are always very supportive and helpful for the home. This is "home to home" care and all staff provide person-centred care and support as always. Very much thankful for your comments.


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Review from Geraldine C (Relative of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at The Willows very friendly, kind and thoughtful. He has showers and shaves.
Food is excellent and tasty.
If my relative requires something else the chef will always get it.
Phone calls always answered, and my relative enjoys chatting to us.
A carer always accompanies him on his trips
to clinics etc.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

At The Willows we warmly welcome all our beloved family always. Thank you for your encouraging words, it inspires us as a team to go the extra mile every day. This is a home to home service for all my service users. Thank you for your continuing involvement and support for us.


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Review from A T (Next of Kin) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice and clean, very friendly team. All very, very nice.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

I have an amazing team here and we are all in one team. This homely environment culture provides care and support as per choice and preferences. My residents are my first priority and always come first. So kind of you for your comments on my home and staff.


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Review from L O (Great-Niece of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff of The Willows Nursing Home are the most caring and are wonderful with my great-aunt. They went to a lot of trouble to make sure her birthday was very special. They made her family and friends very welcome on the day. They provided lovely food, cake, music and entertainment for her birthday.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

Thank you for your kind words and appreciation for the team. This is a "home-to-home" care home. All staff and management are here to provide person-centred care as per residents' choices and preferences always. Our home is always open and welcoming to my visitors.


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Review from Chelsea H (Daughter of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wonderful care home. My dad has changed homes three times and this one is by far the best. It is hard leaving your loved ones in the hands of others, however, since moving here my dad seems healthier. The staff are friendly and attentive and our requests are always responded to in a timely manner. Very
grateful for your hard work and care.

Reply from Vineetha Rajan, Manager at The Willows Nursing Home

This home is a " Home to Home" culture. My resident is my priority and always well maintained their choices and preferences. I have a wonderful team here to serve person-centred care and support for each individual. Thank you for your trust and faith in our team and home. You are always warmly welcome. Thank you for your appreciation. We are here to serve you with love and passion for the job.


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Review from Kandsamy M (Son of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our 90-year-old mother has been living in this nursing home for more than three years now. All of us are very pleased with her care by The Willows Nursing Home staff. On 1st November 2022, we celebrated her 90th birthday. The staff dressed her beautifully in her saree and did her hair nicely, with so
much effort and dedication. They were also involved in the celebration with all of us. We appreciate their help and support. Thank you so very much.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

Thank you for your time and we really appreciate your comments about the home and team. We are all here to provide person-centred care and support as per choice and preferences. This is home to home environment for Mum and all our residents.


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Review from Margaret M (Sister of Resident) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only been visiting my sister for a short while, but I can see the staff are kind and caring and doing a very good job in a very demanding situation. I like that my sister is brought down to join the other residents. I think this is important for her.

Reply from Frenklin Khedia, Manager at The Willows Nursing Home

Thank you for your trust and faith in us. We are one Team. Really appreciate your comments. This is your sister's home and all staff provide person-centred care as per choice and preferences. Thank you again.


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Review from Naomi U (Friend of Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff. Best caring atmosphere. Great food.

Reply from Vineetha Rajan, Manager at The Willows Nursing Home

Thank you, Naomi, for the kind words. I shall share them with the staff team. Looking forward to working with you to provide the best possible care to all of our residents at the Willows.


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Review from Parminder R (Wife of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has improved a lot. The care facilities and standards are excellent.

Reply from Vineetha Rajan, Manager at The Willows Nursing Home

Dear Pammy, thank you for your kind review. It gives us the encouragement to continue the work we do. We will try our best to maintain the care we provide for your husband and others. Again, thank you for your support.


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Review from Damyantz M (Daughter of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are happy as my mum has been looked after really well. All the staff are very friendly and helpful. Many have spoken my mum's language, which is easier for Mum to understand. I wish you all the best for 2022 and keep up the good work. God bless you all.

Reply from Vineetha Rajan, Manager at The Willows Nursing Home

Dear Damyantz, Thank you for your encouraging words. We are happy to hear you feel safe and happy leaving your Mum in our hands to look after. We are only able to do this with your support.


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Review from J T (Daughter of Resident) published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always very nice and helpful. They keep us updated on Mum's medical condition.

Reply from Vineetha Rajan, Manager at The Willows Nursing Home

Thank you for your kind words, it means a lot to us. We will try our best to look after Mom and others at the Home. Keep safe!


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Review from S M (Daughter of Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been here for approximately six weeks and the staff are all very caring and attentive. She is well cared for and looked after. In my opinion, there is good leadership. The home is kept clean and she is treated with dignity.

Reply from Vineetha Rajan, Manager at The Willows Nursing Home

Thank you, Sharon, for your kind words and support. We will try our best to provide the best possible care to Mum and all our residents.


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Review from N T (Daughter of Resident) published on 11 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good service and great care is given to my dad. My dad is happy to be there. The staff are very helpful and friendly and whenever I go to the nursing home, it feels like home. If I do have any questions or queries, the staff always clarify my doubts.

Reply from Vineetha Rajan, Manager at The Willows Nursing Home

Thank you for your kind words. We will try our best to provide the best possible care to your dad and our residents in the Home. Thank you for your continued support.


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Review from Kirtikumari O (Daughter of Resident) published on 11 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care provided to my mum. Especially with staff care. All the staff are working very hard and doing good work. We recommend this nursing home to anyone looking for their loved ones.

Reply from Vineetha Rajan, Manager at The Willows Nursing Home

Thank you for your continuous support, one of the main reasons to motivate us to keep going and try our best every day.


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Review from Nada I (Resident) published on 15 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my father was moved to the Willows he complains much less than he did when living with me. I am very happy whenever I ask him about the place and his answer is always - everything is so good. The staff are very friendly.

Reply from Vineetha Rajan, Manager at The Willows Nursing Home

Dear Nada,
Thank you for your kind words and appreciation. We will do our best always with your continuous support.


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Review from D B (Cousin of Resident) published on 9 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin is being looked after because of Covid-19 and I haven't been able to see most of the premises but the management and staff are extremely kind, pleasant and very amicable.

Reply from Vineetha Rajan, Manager at The Willows Nursing Home

Thank you for your encouraging words. Really appreciate you took the time to comment here. We will keep up with the good work we are doing. Thank you again!


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Review from I O (Daughter of Resident) published on 22 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with care given to my mum. Staff are extremely helpful and friendly. home is clean, food provided is also as per resident's diet. We recommend this care home to anyone requiring care for their close friends and family.

Reply from Vineetha Rajan, Manager at The Willows Nursing Home

Hi,
Thank you for your review. We are here to make a difference in our resident's life. We want to see a smile on their face every day if possible.
Thank you very much for sharing your experience with us. It means a lot to us!


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Review from Ranji P (Daughter of Resident) published on 5 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffers from Dementia and moved into Raj Nursing Home in March 2019. My mother speaks more in her mother tongue, Tamil and there are a few staff who speak Tamil here so Mother is happy in the home. The staff at Raj Nursing Home are very caring and very supportive. Mum likes their home-cooked
Indian food. My mother definitely feels much happier in Raj Nursing Home and is happier than she has been in a long time.

Reply from Vineetha Rajan, Manager at The Willows Nursing Home

Dear Ranji, Thank you so much for your kind words. We really appreciate that you took time to review us. We are very happy that you find our staff helpful and friendly. We always strive to improve our service and make sure all our residents are safe and happy.


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Current Review Score: 9.7 (9.651)

Overview of Review Score

The Review Score of 9.7 (9.651) out of 10 for The Willows Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.651 for The Willows Nursing Home is calculated as follows: ( (167 Excellents x 5) + (77 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 249 Ratings = 4.651

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Willows Nursing Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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