The Willows Nursing Home

31/35 Osterley Park Road, Southall UB2 4BN
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9.7 47 Reviews
  • The Willows Nursing Home, Southall
The Willows Nursing Home, situated in Southall offers a variety of services, including elderly, dementia, respite care and convalescence stays. It is within close proximity to the M25 and local shops, making it an ideal location.

The Willows Nursing Home offers single bedrooms, of which many have en-suite facilities and 9 en-suite wet rooms. Residents are strongly encouraged to personalise their rooms with their own furnishings in order to make them feel at home.

The team of dedicated staff aim to maintain each resident's dignity and provide a high quality of life, in a calm and personalised environment. The staff strive to understand each resident’s individual needs and build their own personal relationship with them. With comprehensive care assessments, regular monitoring and reviews, staff strive to provide the highest standard of care delivery.

The dedicated activity co-ordinators run regular varied programmes to suit all tastes. Whether it's learning about the internet, visiting local sites or simply a walk, there is something for everyone to enjoy. Staff make every effort to help residents continue with their own hobbies and interests or to take up something new. Reminiscence therapy is supported by Wi-Fi technology. Residents can, and are encouraged to, contact their relatives through either Skype or WhatsApp and they can also learn computer skills, including how to use the internet and e-mail.

The Willows Nursing Home host weekly Yoga 'keep-fit' sessions and musical entertainment is provided by professional artists throughout the year.

Meals are freshly prepared in-house, paying special attention to each resident’s dietary requirements.

The home is regularly visited by external health professionals including GPS, physiotherapists, dietitians, occupational therapists, a chiropodist, dentists and opticians, ensuring each resident is cared for thoroughly.

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Care Provided by The Willows Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Frenklin Khedia (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for The Willows Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There is an open door policy for relatives and families.


  • Parking

  • There is on site car parking or available parking permits.


The Willows Nursing Home Reviews (47)

Total of 47, showing 41-47
9.7

The Willows Nursing Home has a Review Score of 9.7 (9.651) out of 10, based on 21 reviews in the last 2 years. Over all time The Willows Nursing Home has 47 reviews.

Overall Experience

  • 30
  • 17
  • 0
  • 0
  • 0

Date Published

47
4
9
21
26

Review from Arsha (Great-Niece of Resident) published on 25 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great aunt is now taken care of at Raj and the whole family is very satisfied with the care and love given to my aunt by the staff there. The manager is very friendly and always has time for us. Staff are always ready to help and happy to resolve any issues. We, the whole family, are very happy we
found such a homely, pleasant home for our family. We will definitely recommend Raj to anyone looking for a safe and happy home for their loved ones.

Reply from Vineetha Rajan, Manager at The Willows Nursing Home

We are very happy to hear that you and family are very satisfied with our service. We try our hardest to provide the best possible safe care to our residents. We always strive to improve the service. Thank you very much for your review.


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Review from Maira H (Daughter of Resident) published on 25 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management treat the residents with respect and dignity. They do listen and try to understand and support each resident's care needs and care plan as much as possible.

Reply from Diana Adlam, Director at The Willows Nursing Home

Thank you for your positive feedback. Raj Nursing Home is constantly striving for excellence and the best care for our residents.


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Review from Karishma P (Relative of Resident) published on 21 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care, second to none. The carers always have a smile on their faces. Food is good. The garden has plenty of flowers. They celebrate different festivals. I always felt very welcome at all times and I have seen staff sitting and talking to the elderly and reassuring them on different occasions.
My
relative was being taken out on numerous occasions. The bedroom was good and well decorated. Overall very pleased with the care and compassion given by the whole team. Without a doubt, a very caring and homely place to be, where you know there is definitely good quality care. Thanks.

Reply from Diana Adlam, Director at The Willows Nursing Home

Thank you for your review. Our staff and home thrive to give the best environment for all residents and their families and friends to enjoy.


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Review from P R (Wife of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and helpful staff. They take great care and provide the best service. We recommend Raj Nursing Home for service users. Thank you.

Reply from Diana Adlam, Director at The Willows Nursing Home

Thank you for your comments, our staff have always the interest of residents and to make them happy and within Raj Nursing Home.


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Review from Arlo (Friend of Resident) published on 2 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Raj Nursing Home is a very fantastic place to put your mom/dad in without any worries. I found the staff very reliable and honest. The staff, especially the nurse, was very well informed about the medication. The place organizes different activities at a different time. My friend's mom was in the dementia
wing and it really helps her remember things. I would highly recommend to anyone who requires quality service for their elderly's.

Reply from Diana Adlam, Director at The Willows Nursing Home

Thank you for your kind review, Raj Nursing Home is always looking to strive to make the home a happy place to live.


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Review from Daisy (Daughter of Resident) published on 6 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffers from Lewy Body Dementia and moved into Raj House in April 2017.
As her dementia has worsened, my mother has been speaking more in her mother tongue (Punjabi) so I was very keen for her to live in a Punjabi care home.
The staff at Raj House have been very caring and patient in coping
with my mother's condition.
The quality of care is excellent as is the wonderful home-cooked Indian food.
My mother definitely feels at home at Raj House and is happier than she has been in a long time.

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Review from Satish S (Friend of Resident) published on 13 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming, homely, friendly staff, very clean, nice food, good manager who met us with a smile, easy to approach. Staff looked very caring and paid attention to the clients.
I would recommend this home to my relatives and friends.

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Current Review Score: 9.7 (9.651)

Overview of Review Score

The Review Score of 9.7 (9.651) out of 10 for The Willows Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.651 for The Willows Nursing Home is calculated as follows: ( (167 Excellents x 5) + (77 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 249 Ratings = 4.651

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Willows Nursing Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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