Ravenscourt Nursing Home

111/113 Station Lane, Hornchurch RM12 6HT
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9.7 70 Reviews
  • Ravenscourt Nursing Home, Hornchurch
Ravenscourt provides a friendly and warm place for residents to live as full and enriching a life as possible. A range of activities are organised and carried out every week which re specific to the hobbies and passions of the residents. Staff take time to find out what things resident enjoy doing before planning the schedule of activities.

Staff are trained rigorously to become competent care assistants and all have either gained or are studying to achieve their National Vocational Qualification (NVQ) level 2 in care.

The home celebrates and welcomes all people and embraces the diversity of the life experiences of every person.

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Care Provided by Ravenscourt Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 73 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Hilary Ryan (Registered Home Manager)
  • Admission Criteria
    • Over 65, End of Life, Nursing Frail, Nursing Dementia.
    • Ages 65+
  • Room Information
    • Single Rooms (73)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Ravenscourt Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,600
    • Self-Funded Nursing Dementia Care from £1,600
    • RESPITE Self-Funded Nursing Care from £1,600
    • RESPITE Self-Funded Nursing Dementia Care from £1,600

  • Funded Nursing Care is applied for on top of the fees quoted and comes directly to the Nursing home to reflect the nursing needs of the individuals.
  • (these prices are only a guideline, please contact Ravenscourt Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open Visiting is generally between 11.00 up to 19.00 hours 7 days a week.
    If you wish to visit outside these hours the please communicate with the nurses on th eunits


  • Parking

  • Car Park available at the front of the nursing home


Ravenscourt Nursing Home Reviews (70)

Total of 70, showing 1-20
9.7

Ravenscourt Nursing Home has a Review Score of 9.7 (9.691) out of 10, based on 20 reviews in the last 2 years. Over all time Ravenscourt Nursing Home has 70 reviews.

Overall Experience

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Date Published

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Review from Emily S (Granddaughter of Resident) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you Ravenscourt Nursing Home.
My lovely grandad was here from January 2024, until earlier this month when he sadly passed.
I cannot put into words the over-and-above care he & our whole family received in his last month. This was a very difficult time for the whole family & three members of
staff along with the whole management & care team just gave their ultimate care and help in this sad time.
Thank you once again.

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Review from Nicola N (Daughter of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is without doubt a first-class nursing home.
My dad was here from January 2024 until he passed away in August 2024 and was in the dementia ward.
I cannot praise Ravenscourt Nursing Home highly enough. From the management to the nurses/carers and the cleaning staff, this home is outstanding.
It
gave us huge peace of mind to know he was in such excellent professional hands.
We were shown such care and compassion during his final weeks and this has given us huge comfort.
I would not hesitate to recommend this care home.

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Review from Kaye B (Daughter of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Ravenscourt Nursing Home in the middle of November 2023. From the first contact with staff in reception and then meeting the manager, they were all welcoming and friendly whilst remaining professional. I felt it was like choosing a house, and this place felt the right fit from the
beginning. Mum was no longer able to live independently at home. So this was an anxious time for the family. I needn't of worried. The wonderful staff made the transition into their care very smooth. They have assisted and been supportive with navigating through social services. This is such a safe place for patients, they are treated with care and dignity. Nothing is too much trouble to accommodate both patients and relatives. All good establishments start with good examples from the top and filter through and this is so evident.
Mum is happy and so am I.
Thank you to everyone at Ravenscourt for your continuous care.

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Review from Lynn S (Daughter of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum moved to Ravenscourt nursing home at the end of April 2024. As her nursing needs couldn't be met at home via the local authority, and was advised to search for a nursing home. We looked around and came across Ravenscourt. From walking in the front door for the first time, The manager and her
staff in reception have helped with everything to get Mum moved in via liaising with the local authority. On the day our mum moved to the home, all the staff have helped with Mum transition from home life to a nursing home. Mum has settled well in her new environment. We can't thank the staff enough, and we mean every one of them for helping mum and continuing to do so with her ongoing care. We are very pleased and so is Mum.
Thank you also for making Mum's birthday a special one.

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Review from L T (Daughter of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My tour of Ravenscourt left nothing to the imagination. I was shown everywhere, including the kitchen. Following the tour, an in-home assessment was carried out with sensitivity and respect and all questions well answered. Since arriving, every need has been met, including a move to a brighter room
that was suggested by staff, not asked for by resident/family. Every interaction has been positive so far and we look forward to that continuing as our parent settles in and adjusts.

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Review from Anne L (Daughter of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our beloved Mum was admitted to Ravenscourt at the end of November 2023 after a month's stay in hospital.
We had previously cared for our mum ourselves at home for nearly 4 years and found it incredibly difficult to accept that our mum's needs would be best met in a nursing home at the end of her
life.
However, everyone at Ravenscourt treated Mum and our whole family with kindness and compassion from the moment we arrived to view the home until Mum's passing four weeks later.
We wish to give special thanks to everyone who helped to look after Mum (and our family_ when Mum deteriorated and subsequently passed away.
We will never forget the kindness and empathy shown to us all and we will be forever grateful.

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Review from E F (Wife of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, kindness and support shown to my husband by the management and all the staff was second to none.
His condition deteriorated during his stay at the home but he was always clean and made comfortable in the lounge when possible. He enjoyed the entertainment and used to try and join in the singing.
Highly recommend Ravenscourt Nursing Home to anyone.

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Review from Janice H (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in and out of hospital over the last year and has been really unsettled, we have tried her being at home with carers but she had falls and we were constantly worried for her. Since coming into Ravenscourt she has felt so much more settled and we have more peace of mind knowing she is at
last being so well cared for. It is such a happy environment and nothing is too much for the staff. 100% would recommend Ravenscourt.

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Review from L C (Daughter of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having experienced an incredibly difficult year in 2023 with her health and mobility, my mum spent weeks at Ravenscourt from December 2023 in respite. The staff both admin and clinical are wonderful. Nothing is too much trouble. My mum was intending to return to her bungalow at the end of the respite
period but now realises that Ravenscourt and its staff provide her with a safe and friendly environment to live. At a time when my mum was feeling rather down and wanted to go home, the staff offered her an alternative, brighter room and went out of their way to accommodate her. Due to their persistence with finding out what Mum likes to eat, she is now managing to eat a meal instead of just a few mouthfuls. I'm very grateful to everyone at Ravenscourt.

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Review from Julie V (Daughter of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Ravenscourt since August and we as a family are so happy she’s there. The care she receives is excellent and any worries or issues we have are dealt with in a timely manner. From the manager to the carers all the staff are kind, polite and approachable. Special thanks to two staff
members in particular as the nursing care is excellent. I would recommend Ravenscourt.

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Review from Shelley F (Daughter of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Ravenscourt Nursing Home in August 2023 as she has severe Vascular Dementia.
It has been a blessing and we count our lucky stars that we were able to get her into Ravens court. The care is exceptional and the staff are all so friendly and caring no matter what their role is at the
home.
They always communicate well with us and are very approachable and accommodating and take any concerns with have about Mum's health seriously and will do their utmost to help and contact any health professionals that feel can help us.
They make us feel so welcome and like we are part of one big family with them. I would highly recommend this nursing home for anyone seeking top care for their loved one.

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Review from S A (Friend of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend came to live here in November 2022. She had a complex personality and medical needs. Ravenscourt has been amazing in not just accommodating her needs but also making sure that she has found friendship at the Home. I can’t praise enough about this place. All cares are so empathetic and kind
that I have myself made friends with them on my visits. They work tirelessly to ensure every call from residents are attended to as soon as possible. I find kindness and resilience just beyond noble. I must mention the food which is well catered for, especially the hot food and freshly made cakes for the evening tea.

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Review from Alexandra H (Wife of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Feel happy about leaving my husband in the care home. Think he could do with more activities to keep him active. Also, to sit with people who he can talk to.

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Review from Kim F (Daughter of Resident) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents were in Ravenscoourt. Unfortunately, my mother passed away after being there for two weeks. The compassion shown to me by all the staff was wonderful. My father is being well cared for. The food is really good - my dad has never eaten so much! The nurses are always stationed in the TV
lounge with the residents and are always helpful. I'm happy in the knowledge that my father is safe and his needs are being met.

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Review from Perry J (Son of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we enquired about Dad going into Ravenscourt, the manager and all the staff have been so kind, thoughtful and caring.
Unfortunately, Dad was only in there for a few weeks before he passed away, but the care that was given to him was exceptional by everyone.
Thank you to you all.

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Review from G S (Daughter of Resident) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was only with Ravenscourt Nursing Home for a few weeks before his passing but I have to say that we were so happy he got to spend his last days with such caring staff who treated him with such dignity and were so kind and thoughtful. All the staff I met went the extra mile and were always
so helpful to ensure all our requests were met. The communication was second to none and we never worried about dad being given the best care. Despite the fact that he could not communicate, walk or barely eat at the end he was always washed and dressed and taken to the lounge during the day and we could tell by his behaviour that his needs were being met (unlike being in hospital beforehand). We visited many care homes before selecting Ravenscourt and there is just no comparison. I would highly recommend to anyone and my mother has already said if she needs to go into one eventually it would be here!

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Review from Sheila B (Daughter of Resident) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Ravenscourt Nursing Home since 29th September 2022. From the outset we have been supported by management, but more importantly Mum has received outstanding care, love, kindness and attention. Mum is especially frail, bedbound due to a fall and suffered serious neurological impairment.
All staff have shown great care and professionalism, but their human touch and love is exemplary. Thank you.

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Review from Diane A (Daughter of Resident) published on 27 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wonderful. Staff are very engaging. I get updates on my mother's care on every visit or by phone. Always clean and tidy. The care my mother has received is amazing. I know my mother is safe, well looked after, and all her needs are met. My mother's care needs will increase because of her conditions
and I know and am thankful that Ravenscourt will be able to meet her needs every step.

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Review from Catherine G (Niece of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a big thank you to the staff at Ravenscourt Nursing Home who cared for my lovely aunt during her stay.
Unfortunately, she only stayed for 3 months as she passed away but the care that she received was first class. The staff treated her with kindness and with dignity. Nothing was
too much trouble for them.
The residents were all very friendly and the staff arranged for regular entertainment which the residents enjoy.
The food was all cooked in-house and the residents have a choice of food from the menu each day.
There are hairdressers on site to enable the patients to have their hair done. The two staff responsible for this are very caring.
I wouldn't hesitate to recommend this nursing home to my family and friends.

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Review from M K (Son of Resident) published on 31 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My father has been a resident for almost a year at this nursing home. He has experienced both good and poor service over this time. Generally, the staff do their duty but some are less well trained than others. In their haste, they often do show little care in support of an immobile resident fully dependent
on being lifted with hoists, sometimes causing pain and discomfort. The food is generally of poor quality and does not represent the high cost paid per week. Senior managers are unseen too!

Reply from Hilary Ryan, Manager at Ravenscourt Nursing Home

The Manager of Ravenscourt Nursing Home has had communication with Mr M K pertaining to the care of his father who is a resident in our home. All the requests for information or actions have been dealt with as a matter of priority and have not resulted in any request for further action, or unhappiness with the response. With reference to his menu and diet, we cater for him as an individual, respecting his right of choice and he has gained weight and is in fact within his normal value range for weight and BMI. The management of Ravenscourt have an open door policy to ensure that all concerns or issues raised can be dealt with by senior management. I am sorry that Mr MK has not raised the concerns highlighted in his review but remain committed to providing the best care for his father.


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Current Review Score: 9.7 (9.691)

Overview of Review Score

The Review Score of 9.7 (9.691) out of 10 for Ravenscourt Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.691 for Ravenscourt Nursing Home is calculated as follows: ( (187 Excellents x 5) + (30 Goods x 4) + (8 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 233 Ratings = 4.691

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ravenscourt Nursing Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Ravenscourt Nursing Home

What types of Care is Ravenscourt Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ravenscourt Nursing Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Ravenscourt Nursing Home have?

There are 73 Single Rooms.

What are the Facilities & Services at Ravenscourt Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ravenscourt Nursing Home to the centre of Hornchurch?

0.5 mile(s) as the crow flies, distance by road may be significantly further.