Review from A H (Daughter of Resident) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience

The whole team at Ravenscourt Nursing Home are excellent and go the extra mile to ensure everyone is happy an comfortable. I feel relaxed and confident that Mum is well looked after and she is happy in the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J K (Son of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience

Since Mum was moved into Ravenscourt two weeks ago, the care she and we as a family have received from every member of staff has been outstanding. The staff are professional, caring and polite. The standard of the meals is very high and the home is exceptionally clean and welcoming.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert R (Son-in-law of Resident) published on 8 December 2022
Submitted via Website • Report

Overall Experience

I cannot praise Ravenscourt Nursing Home highly enough. From the management to the nurses/carers and the cleaning staff this home is first-class. We as a family moved my mother-in-law to Ravenscourt Nursing Home in March 2022 from another Nursing Home. What a difference it has made to her wellbeing

and the family's peace of mind knowing she is in excellent professional hands.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley D (Daughter of Resident) published on 7 October 2022
Submitted via Website • Report

Overall Experience

Our stepfather went into the care home at the end of July and was immediately given care of the highest standard. The staff and management could not have been more attentive to our father's needs.
Although he was there only a short time, the care he was given cannot be faulted or questioned.
We are

grateful for the care and compassion given by all staff at Ravenscourt to our father in his final days.
Thank you all from our family!

Reply from Hilary Ryan, Manager at Ravenscourt Nursing Home

Thank you for your kind words. It was a pleasure to have cared for your stepfather.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A G (Son of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience

The whole family cannot thank the team at Ravenscourt Nursing Home for the care they provided to mum during her time there. They are very kind and caring in nature and nothing is too much trouble. We cannot commend their services enough and they worked very hard to support mum with her needs and cared

dearly for her during her time there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra B (Daughter of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience

Our 85-year-old mum, who suffered from Alzheimer's and dementia, recently passed away. She was hospitalized last July for a couple of months and during that time was fitted with a nephrostomy tube. After being assessed by an NHS hospital, a new nursing home (Ravenscourt) was found as her previous care

home was unable to facilitate this.

During mum’s brief time at Ravenscourt, we cannot praise the manager, nurses, and staff for making mum’s stay as comfortable as possible. The professionalism, care, love, and dignity shown towards mum and her family far exceeded all our expectations right up to the day she peaceably passed away. Our only wish is that we found you five years ago at the beginning of mum’s journey.

A first-class nursing home in every aspect of care. Thank you so much!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E M (Wife of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience

Caring for a loved one with kindness and respect is of paramount importance to us as a family, and we are of the opinion that your management and staff fulfil this role beautifully, and for that, we are very grateful. I am concerned, however, regarding the lack of activities as my husband is bedbound

and appears to be visibly bored and depressed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie W (Daughter of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience

My dad has had exceptional care for the few months he has been a resident. The carer's truly do care about my dad. They are very attentive and know exactly what his needs are and cater for them. They liaise with us and keep us up-to-date with his wellbeing. I feel relieved and confident that he is

in safe hands and as comfortable as can be. Unfortunately, my dad has not been well enough to take part in any activities but I hear them going on and all seems well organised. They have allowed us to take in our dog that my dad loves to feed with biscuits. The other residents also enjoy a pet to pamper. The home is always clean, welcoming and responsive.
A big thumbs up from me.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K B (Son of Resident) published on 22 April 2022
Submitted via Postal Card • Report

Overall Experience

Caring and attentive. Whatever my mother wants the staff gives her what she requires no hassle to give her the food requested if she does not like something. She is very happy there and does not want to leave.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter B (Son of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience

This has to be one of the best care homes ever. The staff are so helpful, and polite and give my Nan the best of care. You are a blessing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane L (Daughter of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience

I am completely content with all aspects of Ravenscourt Nursing Home. The nurses, cleaners, caters, office assistants and management are always ready to help, and care is 100-percent in every way. Popping into Ravenscourt Nursing Home to see dad is a pleasure as the atmosphere is so friendly. I am

so grateful for all the patience and assistance that has been given to my dad. A big thank you to every member of staff involved in making Ravenscourt Nursing Home a lovely place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley M (Daughter of Resident) published on 6 April 2022
Submitted via Website • Report

Overall Experience

Choosing a care home for our elderly mother was a very daunting experience for the family but the Manager at Ravenscourt and her wonderful staff put our minds at rest. They were always available to answer any questions we had and put our minds at ease. The staff provided great care and support for the

whole family which was very much appreciated. We cannot praise the staff highly enough for caring so wonderfully for our mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emma P (Daughter of Resident) published on 4 April 2022
Submitted via Website • Report

Overall Experience

My mother was moved to Ravenscourt over two years ago following the sudden death of our father who was her main carer. She was in the final years of dementia and nothing was too much trouble from the day we arrived, such a traumatic situation was made so much easier by the kindness and compassion of

everyone who works there. This home have staff that stay in their jobs because they enjoy caring, I can’t fault the service they have provided and wouldn’t hesitate to recommend it to other families.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G B (Resident) published on 30 March 2022
Submitted via Website • Report

Overall Experience

I was placed in Ravenscourt Nursing Home to undertake a slow-stream rehabilitation programme after breaking my ankle. I have found all members of staff to be friendly, caring, attentive and professional. Nothing is too much trouble for them. The home is very clean and the residents' rooms are cleaned

daily. The food menu is varied, and being quite a fussy eater, alternatives to the daily choices on offer can be easily accommodated. Overall, I have to say that my 5 out of 5 score is well-earned and I would have no hesitation in recommending the home to family and friends.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paula H (Daughter of Resident) published on 16 March 2022
Submitted via Website • Report

Overall Experience

From the Manager and her admin team to her friendly professional care staff I cannot praise them all enough, they have put my mind at ease and answered any queries I have, nothing is never too much trouble for them, I am relieved to have now found somewhere that is happy to care for my mother.
At Ravenscourt,

they understand the need of care and support which is invaluable to the family as well as the resident.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard J (Husband of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience

Both the resident, family and the care home company are very, very fortunate to have such wonderful staff. I can not possibly overrate them. Excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy J (Sister of Resident) published on 11 January 2022
Submitted via Website • Report

Overall Experience

My very first experience of a care home was at Ravenscourt Nursing Home.
I truly had no idea what to expect so felt very nervous.
The Manager and her team of caring professional and enthusiastic staff made my choice so much easier, it felt so welcoming and homely that I had every confidence they

would look after my brother.
The whole team could not do enough for us, they answered my many questions throughout my brother's stay here, making us all so welcome, doing everything possible to support us all during a very difficult time, with the added pressure of Covid restrictions.
The procedures that were in place gave us confidence that all residents, staff, and visitors were in a safe environment.
My lasting memory of Ravenscourt is that my brother knew he was truly cared for, and for that, I will be forever grateful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R M (Son of Resident) published on 29 December 2021
Submitted via Postal Card • Report

Overall Experience

I chose Ravenscourt Nursing Home for my father because of the friendly, caring, and professional staff. It has a pleasant atmosphere and since my father entered the home six weeks ago his health has improved considerably. As a bonus, he is enjoying life there!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie J (Daughter of Resident) published on 15 December 2021
Submitted via Postal Card • Report

Overall Experience

Cannot praise Ravenscourt enough. Quite simply they care.
Management and staff treat mother with dignity and ensure her individuality isn't taken away. The care programme is second to none, providing stimulation.
The meal plans are excellent with a four week rotation menu.
When visiting we are

made to feel so welcome.
The home is warm and inviting, mother's room is personalised and comfortable.
Generally, mum is engaged and happy which is all that we could wish for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie G (Daughter of Resident) published on 3 September 2021
Submitted via Website • Report

Overall Experience

My mother was a resident admitted from hospital on a palliative pathway. The home was the only one we approached who were willing to offer a viewing before due to Covid-19 and the staff were kind and informative, understanding how difficult the decision was for us and reassuring us that under the circumstances

there would be no restrictions for the family to visit as often or for as long as we wanted. On arrival and throughout we were treated with sensitivity and flexibility despite their understandable requirement to comply with Covid-19 procedures. At every visit, we were offered food/refreshments and any requests we made for staff to attend to my mother's needs were met quickly and efficiently. They checked in on us regularly when we were there, updating us on how she had been and actions taken during our absence. Following my mother's death, due to a bureaucratic issue that arose, they were supportive and proactive to help. Would recommend it for a loved one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Ravenscourt Nursing Home

Care Provided by Ravenscourt Nursing Home

Good to Know

Funding & Fees Guide for Ravenscourt Nursing Home

Facilities