Review from Millicent D (Wife of Resident) published on 26 August 2021
Submitted via Website • Report

Overall Experience

My husband was admitted to the care home following treatment elsewhere. He required nursing care and Ravenscourt was selected. During his stay there he received excellent palliative care and all staff were very caring and dealt with him and all who visited him on a personal basis. All managers and staff

were readily approachable and dealt with any issues raised swiftly and efficiently ensuring he was comfortable and safe during his stay.
Visits were allowed and Covid compliance requirements followed.
Sadly due to his health issues, he passed away. At this difficult time, all staff were very compassionate and caring and dealt with all necessary matters speedily, explaining what was happening and what was required throughout. Nothing was too much trouble and they were and have been very supportive.
I would thoroughly recommend Ravenscourt.

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Review from Iain D (Son of Resident) published on 10 August 2021
Submitted via Website • Report

Overall Experience

My father-in-law was referred to this nursing home following assessment in an NHS hospital. Prior to arrival, I went unannounced to the nursing home to enquire about their services. I met the home manager who took the time to clearly explain how they could help. They stressed that if there were any

concerns during the stay to raise them immediately with staff to resolve the issues. When my father-in-law arrived he was dealt with in a considerate and professional manner. When we raised issues with managers such as the location of his room when a new room became available he was moved. The Covid visiting arrangements have been reinforced allowing safe visits. Managers and staff are always willing to discuss my father-in-law's condition and arrangements made to ensure medical attention both in house nursing and external visits from Doctors and therapists are arranged expeditiously. Staff and facilities are excellent and kept clean. Food has been excellent and alternatives supplied when requested.

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Review from Jacqueline B (Daughter of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience

Staff are always welcoming as well as being totally professional.

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Review from Denise B (Daughter of Resident) published on 2 June 2021
Submitted via Website • Report

Overall Experience

Excellent nursing home! The staff are very caring and treat my mother with dignity and kindness. My mother has had two strokes and unable to walk or get out of bed. The staff are second to none. I’ve never met such friendly and caring people who seem to be happy in their work. My mother is so lucky

to be looked after by this fantastic home. The manager and all office staff are always available to give advice when needed.

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Review from P B (Wife of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience

My husband came to Ravenscourt Nursing Home for respite and has now been cared for by this amazing team of people for the last 6 weeks. Their care and nursing expertise exceeds expectation as in our case, the close family is receiving so much support. I am sure that when Covid restrictions are eased,

then Ravenscourt will be abuzz with relatives again. In the meantime, everything has been arranged for us to settle my husband, so his mental health needs are addressed according to his present needs, which are complex. A big thank you to the manager and all the staff.

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Review from Maggie N (Daughter of Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience

Throughout May till December 2020, I have felt very supported and heard at all times from staff at every level and from management. I have had to call about my mum due to her needs so many times and always felt listened to and considered. The staff are kind, thoughtful and funny, when appropriate and

have kept me going when I needed support. I can call literally anytime and as often as I want and the staff always answer the phone really nicely, patiently and efficiently. Thank you.

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Review from Denise M (Daughter of Resident) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience

Ravenscourt Nursing Home did their very best in the most difficult situation. Mum said the food was excellent. All the staff was so helpful. Thank god my dear mum had a downstairs room, I was able to visit three times a week. I am so grateful to the managers, they were all so kind. They did their utmost

to meet my mum's needs.

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Review from Sarah S (Granddaughter of Resident) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience

Organising for my Nan to be a resident was the best decision we could have made. We were so worried about the transition but were reassured by the amazing staff here. She is looked after so much better than we could ever have offered. The staff are incredible, so kind, patient - everything we could

have hoped for. All residents are treated with the utmost respect. I wholeheartedly recommend Ravenscourt to anyone - your loved ones will be looked after here!

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Review from Ellen B (Daughter of Resident) published on 25 February 2021
Submitted via Postal Card • Report

Overall Experience

During these very difficult times, I have been very satisfied and happy with the quality of care that my Mother is receiving. Nothing is too much for the management, the carers and all the staff who are very responsive. I would highly recommend this nursing home to anyone looking for potential care

homes. I would like to take the opportunity to thank all the staff at Ravenscourt as they make such a difference, not only to the residents but to their families as we have comfort that our relatives are well looked after.

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Review from Margaret N (Respite Resident) published on 11 February 2021
Submitted via Postal Card • Report

Overall Experience

The care and attention received could not have been higher. The staff were amazing and patient as well as being very professional. They were caring, sympathetic when needed and good company with their sense of humour. I could not have been placed in a more caring home.

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Review from Cheryl G (Daughter of Resident) published on 11 February 2021
Submitted via Website • Report

Overall Experience

My Mother was placed in Ravenscourt in July 2020 after a short spell in hospital. I was not able to choose but had support from a Sister in the Hospital, which I will be forever grateful. The care that my Mum received by all the care team in the home was brilliant, especially under the immense pressure

and stress that these times are giving. She was refusing food and medication, but they kept trying to get her to take them. She was exceptionally well cared for as she was bed-bound. Sadly she was given the end of life, and they looked after her with the utmost care and dignity until the end. I would not hesitate to recommend.

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Review from M R (Daughter of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience

I have already recommended Ravenscourt as I am pleased how my mum has been treated, well looked after, staff and management are very caring and any problems or queries are sorted out very quickly and efficiently. It would be nice if relatives and residents could sit out more in the summer as there is

only a small courtyard.

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Review from S C (Daughter of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience

My mum has recently moved from another nursing home. Ravenscourt is so warm and caring, it has a really inviting atmosphere. The staff, management, food and value for money are excellent and I would recommend.

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Review from Gwen H (Daughter of Resident) published on 25 April 2019
Submitted via Postal Card • Report

Overall Experience

My Mum has been in Ravenscourt since October. It is a wonderful nursing home. Everybody is kind, caring and helpful and nothing is too much trouble. The atmosphere is lovely, more like a big happy family than a nursing home.

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Review from T Y (Son of Resident) published on 19 April 2019
Submitted via Postal Card • Report

Overall Experience

The food is of poor quality. We bring our own food in. The menu is repetitive. They tend to put residents to bed very early.

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Review from John D (Son of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience

I find Ravenscourt Nursing Home a friendly, welcoming environment. Staff are approachable, attentive and always ready to help/respond to questions asked. My mother has settled in well in the short time she has been there.
I know she is being cared for and is happy. I feel I made a good choice when

looking for a placement when I chose Ravenscourt.
I am contented in the knowledge she is being cared for and her needs are being met.

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Review from Dennis W (Husband of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience

The friendliness and cleanliness is 100%. The staff cannot do enough for the residents and are very polite to visitors.

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Review from Janice K (Daughter of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience

Mum has been in the home for 2 years and is settled. The staff are pleasant and kind to mum. She is well cared for. The home puts on nice entertainment.

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Review from C T (Daughter-in-law of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience

I was so happy with the standard of care my mother-in-law receives in Ravenscourt, I then recommended it to another member of my family and my neighbour. I am pleased to say they are now happily living at the home.

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Review from Julie W (Daughter of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience

Ravenscourt is an excellent care home. Staff are caring and hard working. Knowing my Dad so well cared for, that he was clean, fed and medically supervised, was a relief. It allowed me to have my Dad back and have quality time with him. Staff and management are always very welcoming.

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Ravenscourt Nursing Home

Care Provided by Ravenscourt Nursing Home

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Funding & Fees Guide for Ravenscourt Nursing Home

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