Ravenscourt Nursing Home

111/113 Station Lane, Hornchurch RM12 6HT
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9.7 70 Reviews
  • Ravenscourt Nursing Home, Hornchurch
Ravenscourt provides a friendly and warm place for residents to live as full and enriching a life as possible. A range of activities are organised and carried out every week which re specific to the hobbies and passions of the residents. Staff take time to find out what things resident enjoy doing before planning the schedule of activities.

Staff are trained rigorously to become competent care assistants and all have either gained or are studying to achieve their National Vocational Qualification (NVQ) level 2 in care.

The home celebrates and welcomes all people and embraces the diversity of the life experiences of every person.

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Care Provided by Ravenscourt Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 73 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Hilary Ryan (Registered Home Manager)
  • Admission Criteria
    • Over 65, End of Life, Nursing Frail, Nursing Dementia.
    • Ages 65+
  • Room Information
    • Single Rooms (73)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Ravenscourt Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,600
    • Self-Funded Nursing Dementia Care from £1,600
    • RESPITE Self-Funded Nursing Care from £1,600
    • RESPITE Self-Funded Nursing Dementia Care from £1,600

  • Funded Nursing Care is applied for on top of the fees quoted and comes directly to the Nursing home to reflect the nursing needs of the individuals.
  • (these prices are only a guideline, please contact Ravenscourt Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open Visiting is generally between 11.00 up to 19.00 hours 7 days a week.
    If you wish to visit outside these hours the please communicate with the nurses on th eunits


  • Parking

  • Car Park available at the front of the nursing home


Ravenscourt Nursing Home Reviews (70)

Total of 70, showing 61-70
9.7

Ravenscourt Nursing Home has a Review Score of 9.7 (9.691) out of 10, based on 20 reviews in the last 2 years. Over all time Ravenscourt Nursing Home has 70 reviews.

Overall Experience

  • 56
  • 12
  • 2
  • 0
  • 0

Date Published

70
0
4
20
50

Review from Pam F (Daughter of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I have found the care home to be excellent. The staff are extremely caring and always consider her needs.
We always come away safe in the knowledge that her needs are always being met and she is in "safe hands".

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Review from Lynne L (Friend of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the standard of service given. My friend is always clean and has clean clothes on.
My requests (e.g. later bedtime) have been listened to. The staff are friendly and happy to volunteer information about my friend (I don't have to approach and ask).
There are activities laid on but
I'm not sure this is daily. Most of the carers engage with the residents although there are a few that do not seem to want to do this which lets the standard down.

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Review from L R (Daughter of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I think that Ravenscourt Care Home provides a good standard of care. My mother (the resident) is unable to organise her affairs or communicate very effectively so there have been some issues with lost glasses and she doesn't get encouraged to wear her hearing aids. I'm not sure what activities
she takes part in if any. It would be nice if she could get a bit more exercise and sometimes there is a bit of a delay when residents ask to be taken to the toilet. I find all the staff helpful, cheerful and friendly. I am very grateful for the kindness they show to my mum. She tells me they are all nice and that she enjoys all the meals.

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Review from Marie E (Granddaughter of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst this was a hard decision to make, the management nurses and even the cooks and the cleaners are the most fabulous caring and professional but more importantly friendly, hard working people. I was promised I'd never see my grandparents unclean, uncared for or in any pain and true to their work
that has always been the case, as is for all the residents.

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Review from Susan K (Daughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent nursing/care home. Staff are very good. Management excellent. Food good.
Rooms good.

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Review from L W (Daughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall we find the care our father is receiving very good. He has recently been in hospital and since returning to the care home has been very well looked after regarding medication, nursing care and cleanliness, which we consider important.

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Review from Stephen G (Son of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been int he home from November 2015 I have had nothing but praise for the management and staff. They are always approachable and courteous and will always help where they can. The home is always clean and tidy and the management are always thinking of ways to improve the facilities.

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Review from Nicola F (Daughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff. Lovely, caring atmosphere. Clean, well run and managed.
Would highly recommend.
My mother has been a resident for 17 months so far.

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Review from S O (Daughter of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with Ravenscourt Nursing Home. Staff are excellent. Carers can be slow to attend. Cleaners and maintenance team are very helpful and kind and will always help.

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Review from J D (Cousin of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very comfortable, clean, homely and caring home.

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Current Review Score: 9.7 (9.691)

Overview of Review Score

The Review Score of 9.7 (9.691) out of 10 for Ravenscourt Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.691 for Ravenscourt Nursing Home is calculated as follows: ( (187 Excellents x 5) + (30 Goods x 4) + (8 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 233 Ratings = 4.691

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ravenscourt Nursing Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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