Red Court Care Home

27 Stanhope Road, Croydon CR0 5NS
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9.4 89 Reviews
  • Red Court Care Home, Croydon
Red Court is a listed building that has been sensitively modernised, whilst retaining many original features, and provides nursing, residential, palliative, respite and convalescence care.

The home is located in a peaceful neighbourhood near Croydon, surrounded by over an acre of landscaped gardens, therefore residents are offered a comfortable and homely place to stay.

Each bedroom comes with its own colour scheme, a garden view (except one with, a beautiful balcony instead), and a flat-screen TV. Some rooms have an en suite shower room with W/C, and there are shared bathrooms around the home. There is also a junior suite and deluxe residential rooms that have recently been refurbished.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients, catering to all ethnicity groups. Soon after a resident arrives at Red Court, staff discuss personal preferences and dietary needs.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Friends, relatives and loved ones are welcome to pop in and join in.

Advance bookings for short stays are available.

Follow the home on Facebook to find out more about the great things that go on day to day: Search 'Bupa UK Red Court Care Home'.

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Care Provided by Red Court Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jemima Ampomah (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Red Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The centre of Croydon is just a mile away, with its shopping centres, museum and modern art gallery. Also nearby is Croham Hurst, which is perfect for tranquil woodland walks.


  • Parking

  • Parking available onsite


Red Court Care Home Reviews (89)

Total of 89, showing 1-20
9.4

Red Court Care Home has a Review Score of 9.4 (9.408) out of 10, based on 17 reviews in the last 2 years. Over all time Red Court Care Home has 89 reviews.

Overall Experience

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Date Published

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Review from Margaret R (Wife of Resident) published on 24 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a patient at Red Court home for 6 months, during this time the staff treated him with great care. They were diligent and kind and they quickly understood his needs. They were always cheerful which made him really happy as he was a very cheerful man and always saw the goodness in everyone.
His days spent here were full of laughter the staff are always willing to help. I'd like to take this time to thank them.

Reply from Lisa Henderson, Customer Care Advisor at Red Court Care Home

We appreciate you taking the time to leave us your comments. We are glad to help you and your family through such a difficult time. It is always nice to hear words like "Kind" and "Diligent" being used to describe our Staff at Red Court Care Home. We will certainly pass your comments on to the manager.


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Review from L T (Daughter of Resident) published on 24 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Red Court Care Home staff to be extremely professional, competent and compassionate.
If there are any concerns regarding the care of my mother the management and care staff are always helpful.

Reply from Lisa Henderson, Customer Care Advisor at Red Court Care Home

Thank you for your feedback. It is always nice to hear words like "Professional" and "Compassionate" being used to describe our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mother with the best possible care.


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Review from M A (Friend of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice friendly and helpful staff who seem to be very professional.

Reply from Fran Donno, Customer Service Adviser at Red Court Care Home

Thank you for your kind words. It is always Brilliant to hear words like "Friendly" and "Helpful" being used to describe our staff. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from E B (Sister of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In short, I see professionalism exhibited across the board. The care home is more than homey.

Reply from Lisa Henderson, Customer Care Advisor at Red Court Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like "professionalism" being used to describe our care. We hope to continue providing your loved one with the best possible care.


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Review from M A (Daughter of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initial review of the home was amazing, everything was explained and the brochure given. Upon mum's arrival all due diligence and health checks were conducted. All fire drills completed and the safety checks had all been completed in and out of the building. Interaction for both mum and myself, from
all levels of staff, reception, managers, housekeepers and carers was good.

Reply from Maria Ricketts, Customer Care Adviser at Red Court Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from L W (Daughter of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My relative's stay at Red Court Care Home was not a happy one. The standard of his care was poor. Although fed somewhat adequately, and personal care was attended to, his social and emotional needs were completely ignored, and the care staff did not know how to handle him when he was confused. He was
left in bed all day every day. Appointments were messed up, and I had to micro-manage by contacting the doctor, as they did not notice things, or pass on information. Lack of attention and poor communication. His quality of life has drastically improved since moving to another Home. They get him out of bed every day. He eats in the dining room and spends time in communal areas, and engages in activities. He has made close connections with the staff caring for him, and has even been out on a trip. His mental health is so much better, due to better care, stimulation, and being treated with dignity and respect. This is how Care should be, but was sadly lacking at Red Court.

Reply from Maria Ricketts, Customer Care Adviser at Red Court Care Home

Thank you for your feedback. We're sorry that you weren't happy with the care we provided at Red Court. We're pleased to hear your dad is settled and happy in a new home that's better suited to his needs.


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Review from H R (Daughter of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Red Court are very caring, kind, and friendly. My Dad was very happy here, he made friends with all of the staff. From the kitchen, care team, nurses, and groundsman. Dad was very happy here.

Reply from David Mclean, Customer Service Adviser at Red Court Care Home

Thank you for taking the time to leave your kind words. It is always nice to hear words like "very caring, kind, and friendly" being used to describe our care. Hopefully, you will go away from this feeling like your Dad received the best possible care.


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Review from M O (Resident) assisted by family/friend published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience in Red Court Care Home so far has been very positive. All the staff here are nice to me and I am very grateful for the support and care.

Reply from Maria Ricketts, Customer Care Adviser at Red Court Care Home

Thank you for your feedback. We hope Red Court Care Home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from B F (Wife of Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Red Court offers a beautiful environment. The garden is lovely!
The staff are friendly and professional and my husband has thrived since he's been there covering from a stroke.

Reply from Maria Ricketts, Customer Care Adviser at Red Court Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. We hope to continue providing your loved one with the best possible care.


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Review from C H (Uncle of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at the care home are always pleasant/happy. My uncle can be very set in his ways and awkward to assist. He isn't very active after his original fall in 2023. The meals could be better, he often complains of meals being too salty, this unfortunately hasn't changed. Diets are varied here. There
are exercise classes, entertainment provided but it is up to individuals to join, you are not pushed to join. Cleaning is good, laundry good. Medicals I personally have only seen the doctor once here but they come once a week so I am told. They are good at getting family in hospital if fallen or other problems. Staff attend funerals.

Reply from Grace Langfield, Customer Service Adviser at Red Court Care Home

Thank you for taking the time to leave your review. It is always nice to hear your uncle has settled well into our care home and has plenty of choice as to how he can spend his time. We will discuss your feedback about the food with the home's manager to help them continually improve their services.


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Review from T B (Daughter of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Red Court since January and has settled in well. Unfortunately due to her health issues, Mum isn't able to join in with many activities. However, both Mum and her family are really happy with the care and support she is given. Everyone is so kind to Mum and support her in her remaining
as independent as her health allows. She is looked after well and I always get greeted with a friendly smile whenever I visit. Thank you.

Reply from Maria Ricketts, Customer Care Adviser at Red Court Care Home

We appreciate you taking the time to leave us your comments. We are glad to help you and your family through such a difficult time. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.


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Review from J D (Wife of Resident) published on 23 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express my gratitude to all the staff, nursing a non-medical. Nothing was ever too much trouble. This is a kind, compassionate home thanks to all the staff.

Reply from Grace Langfield, Customer Service Adviser at Red Court Care Home

Thank you for your kind words. It is always nice to hear words like “kind” and “compassionate” being used to describe our care. Thank you for choosing Red Court Care Home.


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Review from K B (Daughter of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home and carers were most welcoming when Mum arrived and since have been very attentive to Mum's needs and wishes. They have all been very friendly om every visit towards us and Mum. A very caring, helpful, kind staff. Thank you.

Reply from David Mclean, Customer Service Adviser at Red Court Care Home

Thank you for taking the time to leave your lovely review. We hope Red Court Care Home did everything possible to make the transition as easy as possible for your mum and it is always nice to hear words like “very caring, helpful and kind” being used to describe our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.


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Review from Freddie G (Brother of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very very good people that look after my brother and they are so nice to him. Happy with the care that they give.

Reply from David Mclean, Customer Service Adviser at Red Court Care Home

Thank you for your kind words. It is always nice to hear from family members who feel like their loved one is cared for and looked after. We hope to continue providing your brother with the best possible care.


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Review from D H (Son of Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been very comfortable and well cared for at Red Court Care Home. The staff are very friendly and caring and have become like friends to Mum. The rooms are good and the setting very pleasant with a good variety both in meals and activities.

Reply from Grace Langfield, Customer Service Adviser at Red Court Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like “friendly” and “pleasant” being used to describe our care. Please let us know if there is anything we can do to make your Mother's stay as comfortable as possible.


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Review from S D (Son of Resident) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, the service that had been provided to my mother is good and I do feel that I am included in relevant decisions. On occasions, she has had to wait a considerable time after pressing her alert button, so much so that I have had to call the home and ask them to attend to her which they always
then do.
Despite this, she is happy and content in the home and continues to improve and get stronger.
She is even considering staying home long-term which she wouldn't consider if she wasn't happy there.

Reply from Grace Langfield, Customer Service Adviser at Red Court Care Home

We appreciate you taking the time to leave us your comments. It is always nice for us to hear from family members feeling like their loved one is cared for and looked after so well in our home. We are also glad you feel included in the ongoing decisions of the home. We will discuss your feedback with the home’s manager to help them continually improve their services.


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Review from S C (Grandson of Resident) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to commend the care home for the level of care and service they provided for my grandad whilst he was under their supervision. They ensured all his needs were met and that he was thoroughly supported throughout. They consistently kept the family updated on his health and progress. If there
were ever any concerns, they were sure to inform us. They accommodated us when he eventually passed and allowed us to spend the necessary time with him. I want to commend all the staff who helped with his hygiene, nutrition and rehabilitation. They are all greatly appreciated by the family

Reply from Rebecca Kellegher, Customer Service Adviser at Red Court Care Home

Thank you for your feedback. We are pleased to hear that you were happy with the care and support provided for your grandad during his time with us. We are saddened to hear of your loss and we hope you will go away from this knowing your loved one received the best possible care.


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Review from Gary M (Son of Resident) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's only been a week but I have been impressed by the engaging, helpful and friendly staff. Nothing is too much trouble and is usually carried out with a smile. The grounds and location make it easy and pleasant to visit. I would recommend it to others looking for care.

Reply from David Mclean, Customer Service Adviser at Red Court Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your loved one in our care. Thank you for choosing Red Court for your stay and we are looking forward to seeing you again soon.


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Review from Norman J (Son of Resident) published on 18 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff of Red Court are very professional and polite. They make you feel at ease and comfortable. This is a pleasant environment for my father to recuperate and get back to a hopefully fulfilling life.

Reply from Rebecca Kellegher, Customer Service Adviser at Red Court Care Home

Thank you for your feedback. We are pleased to hear that the staff at Red Court has made your Father feel comfortable during his stay and that the pleasant environment is helping him recuperate.


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Review from L W (Daughter of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had two week’s convalescing at Red Court Care Home after an operation. We were all a bit nervous but let’s just say Mum shed a tear when she left a fortnight later! The team are so kind and welcoming and completely unfazed. Mum had a lovely room, with access to the garden. She has mild dementia
and was unsettled to start with but the team helped her through that period and she left having put on a bit of weight and in a much better mental state as well as having recovered well from her op. My dad was able to visit every day which made a big difference. Red Court is an oasis just 15 minutes walk from East Croydon.

Reply from David Mclean, Customer Service Adviser at Red Court Care Home

Thank you for your kind words. We are very happy to hear you felt at ease with your mum in our care as she settled in and it is always nice to hear words like "kind" and "welcoming" being used to describe our care. Thank you for choosing Red Court for your stay.


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Current Review Score: 9.4 (9.408)

Overview of Review Score

The Review Score of 9.4 (9.408) out of 10 for Red Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.408 for Red Court Care Home is calculated as follows: ( (109 Excellents x 5) + (75 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 201 Ratings = 4.408

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Red Court Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 27 Mar 2025

Situated in a quiet residential area with good transport links. Beautiful premium ensuite rooms with patio doors leading out to the garden. Please call us to find out latest availability.


Awards / Recognitions (8)

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Meet the Team (0)

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Frequently Asked Questions about Red Court Care Home

What types of Care is Red Court Care Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Red Court Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Red Court Care Home have?

There are 35 Single Rooms.

What are the Facilities & Services at Red Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Red Court Care Home to the centre of Croydon?

0.6 mile(s) as the crow flies, distance by road may be significantly further.