Red Court Care Home

27 Stanhope Road, Croydon CR0 5NS
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9.4 89 Reviews
  • Red Court Care Home, Croydon
Red Court is a listed building that has been sensitively modernised, whilst retaining many original features, and provides nursing, residential, palliative, respite and convalescence care.

The home is located in a peaceful neighbourhood near Croydon, surrounded by over an acre of landscaped gardens, therefore residents are offered a comfortable and homely place to stay.

Each bedroom comes with its own colour scheme, a garden view (except one with, a beautiful balcony instead), and a flat-screen TV. Some rooms have an en suite shower room with W/C, and there are shared bathrooms around the home. There is also a junior suite and deluxe residential rooms that have recently been refurbished.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients, catering to all ethnicity groups. Soon after a resident arrives at Red Court, staff discuss personal preferences and dietary needs.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Friends, relatives and loved ones are welcome to pop in and join in.

Advance bookings for short stays are available.

Follow the home on Facebook to find out more about the great things that go on day to day: Search 'Bupa UK Red Court Care Home'.

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Care Provided by Red Court Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jemima Ampomah (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Red Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The centre of Croydon is just a mile away, with its shopping centres, museum and modern art gallery. Also nearby is Croham Hurst, which is perfect for tranquil woodland walks.


  • Parking

  • Parking available onsite


Red Court Care Home Reviews (89)

Total of 89, showing 21-40
9.4

Red Court Care Home has a Review Score of 9.4 (9.408) out of 10, based on 17 reviews in the last 2 years. Over all time Red Court Care Home has 89 reviews.

Overall Experience

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Date Published

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Review from Paul K (Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Red Court made the experience extremely welcoming and easy to organise. This was my first time using the respite service and look forward to using it more regularly thank you to all.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Red Court Care Home

Thank you for your feedback. We are happy to hear that your stay went well, we look forward to welcoming you back again soon.


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Review from Sharon B (Daughter of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Red Court is amazing. I recommend it to everyone. It's friendly, clean and homely. I feel made at home on every visit to see my mum. From management, carers, nurses, receptionists, gardeners and other residents; it's amazing. My mum always looks cared for and looked after, as well as happy. Thank you,
Red Court.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Red Court Care Home

Thank you for your kind words. We are happy to hear that you feel like your mum is well cared for at Red Court.


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Review from L N (Wife of Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into Red Court Nursing Home for palliative care. I found all the staff very caring and helpful. After his long illness, it was the only place I felt happy leaving him. At the very end, I stayed four nights with him and we had soft music and it was beautiful.

Reply from Amanda Barnes, Customer Service Adviser at Red Court Care Home

Thank you for taking the time to leave your review, We are sorry for your loss please accept our condolences. We are happy to hear you managed to spend the last few nights with your husband. Hopefully, you will go away from this feeling that your husband received the best possible care.


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Review from Shirley M (Friend of Resident) published on 13 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was only in the care home for six weeks when she passed away. The care was wonderful and caring. It could not have been better. She was comfortable, nothing was too much trouble. All the staff made her last days comfortable, their kindness was wonderful. I could not speak highly enough of
Red Court I would recommend it to anyone.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Red Court Care Home

Thank you for taking the time to leave your review. Hopefully it is of comfort to you knowing she was well cared for at Red Court. Thank you for your recommendation.


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Review from B M (Son of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Red Court since November 2021. It was a difficult decision for mum (of 93 years) to move out of her home of 62 years and into unfamiliar surroundings. However, as soon as we viewed Red Court we knew that this was the right place for her. The staff are very nice, helpful and always
welcoming. Mum is enjoying having all her meals cooked for her and they always look very appetising. My mum is a very quiet, private person and we were very concerned about how she would accept living amongst other people but Red Court acknowledge this and are very respectful and understanding. We are very thankful that mum was able to secure a place here.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Red Court Care Home

Thank you for your lovely review. It is great to hear you describe our staff as "nice, helpful and always welcoming", I will pass your kind words on to the team. Please let us know if there is anything else we can do to make your mum as comfortable as possible in our care.


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Review from Lynn Q (Daughter of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first visited my Mum in Red Court I knew instantly that this was the place for Mum. All the staff I have met have been so welcoming, helpful, caring, and always happy to help. I receive regular email updates from the manager which are extremely helpful. It's been a huge relief for all the family
knowing Mum is being well cared for. Mum has often said she feels safe at Red Court this makes me happy.

Reply from Amanda Barnes, Customer Service Adviser at Red Court Care Home

Thank you for taking the time to leave your review. It is lovely to hear that Mum is feeling happy and safe in our care home and that you as a family are happy with the care provided, Please let us know if there is anything we can do to make your Mums stay as comfortable as possible.


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Review from Tracy W (Daughter of Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As soon as we viewed Red Court we knew our mum would be looked after and cared for. The home is surrounded by beautifully kept grounds with a pond and seating area. The staff are welcoming and caring. The manager often comes to say hello engaging in a conversation with us and our mum which shows us
how much she cares. Even the gardener always makes a point of speaking to us, offering us a drink or just chatting. My mum has changed now, she is happy and always smiling. We feel like a weight has been lifted off our shoulders knowing she is cared for 24-hours a day in a lovely environment. Entertainment is often put on - singers, exercise classes and film days. Bedrooms are modern, clean and have a TV.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Red Court Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mum in our care and that a weight has been lifted from your shoulders. Thank you again for your kind words.


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Review from J O (Resident) published on 21 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the staff are good and efficient. The worst is the maintenance of the inside of the home. The person concerned is not proactive and is lazy. The gardener by contrast is very proactive and helpful. The entertainment management arranges monthly/daily activities but is frequently away - on holiday!
One long term carer is careless and clumsy and when the management is away they behave as if they own the home and boss their colleagues about and some residents too.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Red Court Care Home

Thank you for taking the time to leave your review. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from Joan R (Daughter of Resident) published on 14 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Red Court for just over 2 years. She sadly passed away in July 2021 at the home.
Her time there was immensely happy and she was made to feel so welcome by all the staff from her first day.
It was a difficult decision to move her into a home but this was made so much easier
by the care and kindness from everyone there. This included kitchen staff, gardener to management.
The beautiful garden made it a pleasant place to visit and spend precious time with Mum.
Even during difficult times over the last year, we felt well informed and in regular contact within the rules allowed.
I would definitely recommend Red Court to other families.

Reply from Amanda Barnes, Customer Service Adviser at Red Court Care Home

We appreciate you taking the time to leave us your comments. We are sorry for your loss please accept our condolences. We are glad to have helped you and your family through such a difficult time. Hopefully, you will go away from this feeling like your mother received the best possible care.


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Review from Michael D (Son of Resident) published on 30 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, after spending quite a lot of time in hospital over the last year, has settled in really well to Red Court Care Home. All the staff, from nursing care, administration and managers have been very attentive to Mum's needs and to the process of adjustment to a new stage in her life. I think they
have made great efforts to get to know her as a person and understand her. Our family has felt very supported by the home and communication has been really good. I would like to say a big thank you to Red Court Care Home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Red Court Care Home

Thank you for your lovely review. It is so nice to hear that your mum is now settled and happy in our care at Red Court. We certainly hope to continue providing her with the best possible care.


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Review from Sandy G (Daughter of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to stay at Red Court in the middle of April. As a family, we agonized over the decision to move Dad from his house, which he'd lived in for 61 years, into a nursing home. However, Dad's health had deteriorated quite rapidly and we were concerned that a continued decline would mean that care
at home was no longer possible. Sadly, our concerns were proved right and Dad passed away on the 7th May. He was therefore only at Red Court for 3.5 weeks but our experience during this short time could not have been more positive. The manager of the home was simply lovely; she was kindness personified and our Dad took an immediate shine to her. The support, understanding, respect and thoughtfulness that me, my family and my dad received from day one, was faultless. Even in the last days of Dad's life, we couldn't have asked for anything more. Dad was treated with tenderness, dignity and respect, even in the hours after he'd passed away. Thank you to all the team at Red Court.

Reply from Amanda Barnes, Customer Service Adviser at Red Court Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like “Thoughtfulness” and “Kind” being used to describe our care. We are sorry to hear about your loss. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from Anna (Daughter of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very pleased with the staff and the service provided by Red Court. He tells me that the food is excellent and the staff are attentive. I was lucky to visit him with his grandson under the new government guidelines which my father was very happy about as he has never seen his grandson before.
My visit from beginning to end was very pleasant, the staff were chatty and very helpful. My son enjoyed the gardens outside, particularly the pond and water features (which I am sure the residents enjoy too). Overall I am very satisfied that my father is in good hands and look forward to visiting him again very soon.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Red Court Care Home

Thank you for taking the time to leave this review. We are so happy to have been able to welcome you back in for visits again and I can imagine it was wonderful to be able to bring his new Grandson too! We hope to continue providing your loved one with the best possible care.


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Review from Tara T (Daughter of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and always happy to help. Communication from the home has been really good, especially over the last few months during lockdown, when visiting is limited and families are reliant on information being given about what the residents are doing.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Red Court Care Home

Thank you for your review. We are glad to hear you feel you have had such good communication throughout lockdown. We look forward to being able to welcome you for a visit again soon.


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Review from Frank B (Son of Resident) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been a resident of Red Court since April 2019. My partner and I were very impressed with all aspects of Red Court when we visited prior to my Mum moving in and she settled in very quickly, thanks to all of the staff. And then for this second year of my Mum's time at Red Court, we've had the
world's first pandemic in over 100 years and all the restrictions this has meant for residents and families. Thankfully, all of the staff at Red Court understand this and they too have been through some upheaval, with the previous Home Manager, Deputy Manager and Activities Co-ordinator all leaving over a short period and a Nurse, in particular, had to step in and do a brilliant job performing three full-time roles until current Home Manager arrived. The new manager has ensured that she and all the Red Court staff continue to endeavour to provide the best possible service to all residents and their family members and this was particularly welcome at Christmas, a time my Mum has always enjoyed.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Red Court Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Also thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else we can do to help.


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Review from Ian S (Son of Resident) published on 30 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is now a long-term resident. Red Court has had some ups and downs and changes in management but now seems to be settling down under the new manager. My mother always says how well looked after she is and she does seem to be in good shape.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Red Court Care Home

We really appreciate you taking the time to leave us some feedback.


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Review from Trina B (Daughter of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum became a resident at Red Court just before the national lockdown in March 2020, so this has been a challenging time. Despite this, the compassionate care and sincere empathy that my Mum has received has been truly outstanding. All of the staff and management at this care home treat her as though
she were a member of their own family and continue to do so in the midst of what is still a very challenging time. With Christmas approaching, it will be difficult with her not being able to join our celebrations but I know everyone at Red Court will make her Christmas and all the residents at Red Court, as happy and enjoyable as they can. I would highly recommend this Bupa Care Home to anyone looking for a placement for a relative or loved one.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Red Court Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for your kind words.


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Review from A G (Daughter of Resident) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for almost 5-years.
The care has always been excellent. I cannot speak highly enough of all the staff.
They all care and give time to my mother.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Red Court Care Home

Thank you for your kind words; we are happy that your mother feels at home in our care.


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Review from Linda H (Wife of Resident) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Red Court Care Home for 3 1/2 years because of numerous strokes. He is extremely disabled - unable to do anything for himself, having to trust the staff for all care and attention. Everyone has been extremely kind and caring at all times, so much so that they seem like our extended
family. They treat us both with such TLC. I cannot thank them enough.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Red Court Care Home

Thank you for taking the time to leave us such kind words, we really appreciate it.


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Review from Anthony B (Next of Kin) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I am only a visitor and not a resident, I do not have experience of the service provided. However, my first impressions of Red Court are very good. All staff are friendly, welcoming and professional. The gardens and environment are beautiful and peaceful.
I feel confident that my dear friend, who
is being admitted today for palliative care, will be safe, comfortable and treated with respect.
The staff I have met have all been reassuring, informative and professional. Thank you.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Red Court Care Home

We really appreciate you taking the time to leave us such lovely comments.


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Review from D M (Daughter of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It has been a difficult time for all connected with care homes. We are grateful Mum is still alive but are sad that there has not been a member of staff available to take Mum into the garden during all the lovely weather we have had during lockdown (Summer 2020). Mum loves to be in the sun more than
anything so we are disappointed that despite numerous requests and a recommendation from a Bupa Manager, that Mum has been in the garden less than ten times since March 16th. The Bupa Manager was hoping Mum would get out three times a week!. I can only assume a lack of staff has been the problem. Sitting in the sun would have helped to promote Mum's wellbeing. We understand there will be an activities coordinator starting soon so we hope Mum will get out into the garden with her and that there will be some sun for Mum to enjoy. Residents are not allowed to have their doors wide open in hot weather on the ground floor at the back of the house as it is a security risk. A side gate, better fencing to the back of the garden, and CCTV would help enormously.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Red Court Care Home

Our resident’s health and well being is an absolute priority. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?


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Current Review Score: 9.4 (9.408)

Overview of Review Score

The Review Score of 9.4 (9.408) out of 10 for Red Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.408 for Red Court Care Home is calculated as follows: ( (109 Excellents x 5) + (75 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 201 Ratings = 4.408

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Red Court Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 27 Mar 2025

Situated in a quiet residential area with good transport links. Beautiful premium ensuite rooms with patio doors leading out to the garden. Please call us to find out latest availability.


Awards / Recognitions (8)

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