Red Court Care Home

27 Stanhope Road, Croydon CR0 5NS
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9.4 89 Reviews
  • Red Court Care Home, Croydon
Red Court is a listed building that has been sensitively modernised, whilst retaining many original features, and provides nursing, residential, palliative, respite and convalescence care.

The home is located in a peaceful neighbourhood near Croydon, surrounded by over an acre of landscaped gardens, therefore residents are offered a comfortable and homely place to stay.

Each bedroom comes with its own colour scheme, a garden view (except one with, a beautiful balcony instead), and a flat-screen TV. Some rooms have an en suite shower room with W/C, and there are shared bathrooms around the home. There is also a junior suite and deluxe residential rooms that have recently been refurbished.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients, catering to all ethnicity groups. Soon after a resident arrives at Red Court, staff discuss personal preferences and dietary needs.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Friends, relatives and loved ones are welcome to pop in and join in.

Advance bookings for short stays are available.

Follow the home on Facebook to find out more about the great things that go on day to day: Search 'Bupa UK Red Court Care Home'.

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Care Provided by Red Court Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jemima Ampomah (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Red Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The centre of Croydon is just a mile away, with its shopping centres, museum and modern art gallery. Also nearby is Croham Hurst, which is perfect for tranquil woodland walks.


  • Parking

  • Parking available onsite


Red Court Care Home Reviews (89)

Total of 89, showing 41-60
9.4

Red Court Care Home has a Review Score of 9.4 (9.408) out of 10, based on 17 reviews in the last 2 years. Over all time Red Court Care Home has 89 reviews.

Overall Experience

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Date Published

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Review from V C (Resident) published on 11 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came into this home to await two operations, not because of a stroke, dementia, or other illness, where I could make decisions for myself and have not needed the amount of care that others needed. However, when I need a carer and several call bells are ringing, other residents seem to take precedence.
I need two carers at a time to be hoisted to commode/wheelchair and believe most other residents only require one. Therefore, I have a longer wait. When I have been hoisted on some occasions my dignity has not always been observed with the door left open. Some carers have talked over me i.e. "is she going in the armchair?", not using my name and some staff have tended to talk down to me as if I did not have full capacity and needed supervision. I have also found the selection of food disappointing.

Reply from Greta Narbutaityte, Customer Adviser at Red Court Care Home

We are concerned to hear this. Could you please contact our Feedback team by emailing us or calling us. Thanks.


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Review from J J (Daughter of Resident) published on 8 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

More staff needed. The regular staff are very good and kind but the night staff are often quite abrupt and rough. The staff work very hard but don't always have the time to ensure that my mother has all she needs to hand. It would be nice if someone had 10 minutes a day to check that she has all she
needs and spend a bit more time when washing as this is often rushed.

Reply from Stephen Rondel, Customer Adviser at Red Court Care Home

Our resident’s health and well being is an absolute priority. We will discuss your feedback with the home’s manager to help us continually improve our service.


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Review from P H (Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything about the care home is great. The staff are very kind, caring and patient and the food is great. I never thought I would ever come to a place like this, but this place is a godsend. The children are happy for me, for me to get medical care, especially as I can no longer look after myself.

Reply from Stephen Rondel, Customer Adviser at Red Court Care Home

Thank you for your wonderful feedback, we are happy to have you as part of the family.


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Review from Susan C (Daughter of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Red Court was the 1st Nursing Home I visited from word of mouth. Mum has COPD. I knew my Mum would love it from when I drove into the lovely grounds. A member of staff greeted me with a cup of tea, and we went through what the home has to offer and how it would assist with all my Mum’s needs. I was
very impressed and felt at ease. Her room looks out onto a back garden that is peaceful and beautiful with her own little patch for her to maintain with the great gardener. She has settled in very well, and between her and all the nurses that administrate her medication, she is now calmer, happier and stress-free from all the concerns she had living alone at her house. Red Court offers excellent choices of food which three times a day, along with tea, cakes, biscuits 2/47. Her quality of life is far better, and she is very well looked after and checked on. Peace of mind for me. Best decision we both made. 10 out of 10 services. Staff make it feel like a big family community. Well done!

Reply from Emily Wilson, Customer Services Adviser at Red Court Care Home

We really appreciate you taking the time to leave us such lovely comments. We are very happy to hear you can feel at ease with your Mum in our care. Please let us know if there is anything else we can do for you or your family.


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Review from A M (Friend of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Red Court is a very friendly and caring place. All the staff make you feel like part of a family. All the residents always seem very happy.

Reply from Greta Narbutaityte, Customer Adviser at Red Court Care Home

Thank you for such lovely comments, we really appreciate it.


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Review from C M (Friend of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff of Red Court Care Home, made my friend's stay dignified caring and friendly.
Nothing was too much trouble and always kind and thoughtful staff on hand no matter what was being asked of them for my friend, family and his visitors. Accommodation, comfortable and spotless.

Reply from Greta Narbutaityte, Customer Adviser at Red Court Care Home

We are happy to help. Thank you for taking the time to leave such kind words.


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Review from Tina P (Daughter of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the cleaners, chef, assistants, nurses and management, my dad and family who visited him were treated so well. I felt my dad was really cared for as were all his visitors to the home and the support given was amazing. 24/7 access is a real plus in our situation and the nights we stayed again we
were all looked after so well. Cannot thank you enough for the care given to my dad and my family. Thank you.

Reply from Greta Narbutaityte, Customer Advisor at Red Court Care Home

Thank you for trusting us with your fathers care and we really appreciate the kind comments.


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Review from B B (Wife of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having looked at a few homes and feeling very low Red court Care Home was recommended to me to view. Wow! What a lovely place, friendly, clean, patients well looked after. During my late husbands stay they couldn't do enough for him and as a family looked after us too. If I have to go into a home I
would only want to be at Red court. Well done to all the staff.

Reply from Greta Narbutaityte, Customer Adviser at Red Court Care Home

Thank you for your praise. We really appreciate you taking the time to leave such positive comments.


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Review from R T (Niece of Resident) published on 31 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was moved into this care home 4 days prior to her death. She received A1 care whilst there. Thank you. The care staff and the management team were brilliant.

Reply from Greta Narbutaityte, Customer Adviser at Red Court Care Home

Thank you for your kind words. We are saddened to hear about your aunts passing. Please let us know if there is anything else we can do to help you or your family.


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Review from A D (Partner of Resident) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff without exception were extremely kind and pleasant.
Perhaps one more member of staff would have been helpful. The television in the lounge needed a working remote control and also a soundbar as the sound was not great particularly for elderly people with hearing problems.

Reply from Greta Narbutaityte, Customer Adviser at Red Court Care Home

Thank you for your feedback. We will certainly discuss your feedback with the home’s manager to help us continually improve our service.


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Review from O R (Daughter of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had a particularly stressful year this year and we were awaiting an assessment by social services in order to proceed to the next stage of her long term care.
We selected Red Court because the closest care home had no vacancies. We have been entirely pleased with the accommodation, attention,
treatment from the staff at all levels.
The cleanliness, hygiene, food - in short, everything that pertains to this stay has been excellent. Absolutely nothing is too much trouble. The staff are resident focussed and this is evident by the atmosphere at Red Court. My mother's state of health has improved incredibly. She herself feels much better and we can only say that it is all due to the care and attention given by all at Red Court. Thank you so very much.

Reply from Greta Narbutaityte, Customer Adviser at Red Court Care Home

Thank you for your praise. We are delighted to hear about your mother's recovery. It is always nice to hear from family members feeling like their loved one is cared for and looked after, so please let us know if there is anything else we can do to further support you and your family.


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Review from Blanche P (Daughter of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed for a week's respite break and, overall, we were delighted with the experience. All the managers and staff were welcoming and friendly and the room was lovely. There were one or two hiccups, mostly due to communication issues (e.g. messages or info not being passed along) which perhaps prevented
Mum from getting the most of her stay. This was our first time for using a care home so we were unaware of potential problems, what questions to ask, or what issues to be firmer about. I have no doubt that we made the right choice in picking Red Court.

Reply from Greta Narbutaityte, Customer Adviser at Red Court Care Home

Thank you for trusting us with your mother's care. We have a genuine regard for our residents and their families, if there is anything we can improve upon - we will certainly look into it.


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Review from Raza (Son of Resident) published on 26 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Red Court Care Home for 3 weeks whilst recovering from surgery. From the moment that she arrived, she was treated with courtesy and respect, and her stay there was of enormous benefit to her recovery.
All members of staff were kind and considerate, and nothing was too much trouble
for them.
I would highly recommend this care home should anyone need a similar service, and I wish to thank everyone at Red Court for their excellent level of care.

Reply from Greta Narbutaityte, Customer Adviser at Red Court Care Home

Thank you for your kind words. We are very happy to hear you could feel at ease with your mother in our care. It is always nice to hear words like “Kind” and “Considerate” being used to describe our care. Thank you once again for choosing Red Court for your mothers stay.


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Review from Colin K (Son of Resident) published on 31 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Red Court team are exceptional.
During a particularly tough time health wise for my mother, sadly leading up to her passing away in October '18, the Red Court team were so caring, above and beyond what I could have ever expected. Giving the family the peace of mind that Mum was in safe hands at
all times. The property, gardens and rooms are all very well maintained and we were always made to feel welcome. Thank you all from the bottom of my heart for making my Mum comfortable and happy for her last months with us.

Reply from Greta Narbutaityte, Customer Adviser at Red Court Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the manager of the home. The Bupa Customer Care Team.


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Review from A G (Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Delightful physical environment. Fresh, bright and cheerful. Accommodating, friendly and efficient staff. Brilliant food supplied by a dedicated, skilful team (try the soup). Excellent, wide-ranging array of activities - good and enjoyable. Mega.

Reply from Josephine Gaupholm, Customer Adviser at Red Court Care Home

Thank you for your review of Red Court Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the delightful physical environment and accommodating staff. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Anne B (Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Red Court is a very well run home, dealing with a very large variety of different health issues. The staff are all very caring, and cheerful which makes for a very pleasant atmosphere, you have a feeling you are with friends and family, and I know I shall miss them.

Reply from Josephine Gaupholm, Customer Adviser at Red Court Care Home

Thank you for your review of Red Court Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the care and cheerfulness of the staff. We will share your comments with the home manager. The Bupa Customer Care Team.


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Review from J P (Daughter of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We cannot thank all the staff enough for their hard work caring for our loved one. All the staff are genuinely caring and helpful. It has a "home from home" family vibe and the new management are passionate about the welfare of residents and their individual needs.
Bedrooms, bathrooms, dining rooms
and lounges are clean and tidy, some rooms have been renovated with more planned. The food is excellent, the catering staff do an amazing job. Gardens are well maintained, some areas have slopes that are not easy for wheelchairs but changes are being made. Total perfection is hard to achieve but Red Court Care Home is very close to that accolade.

Reply from Gabriella Mills, Customer Adviser at Red Court Care Home

Thank you for your review of Red Court Care Home, we are pleased to hear that you have had a positive experience of the staff at our home. We appreciate your comments on the home and glad the changes being made here are improving your experience. We will share your comments with the care homes manager. The Bupa Customer Care Home.


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Review from Patricia P (Daughter of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff very professional, approachable and very friendly and helpful.
A nice large welcoming room, high standards of cleanliness and good general facilities overall.
I would definitely recommend this care provider to family and friends and use these services again in future, should the
need arise.

Reply from Gabriella Mills, Customer Advisor at Red Court Care Home

Thank you for your review of Red Court Care Home, we are pleased to hear that you have had a positive experience of our care home. We appreciate your comments on the staff here and will share your feedback with the care homes manager. The Bupa Customer Care Team.


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Review from K M (Daughter of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum really enjoyed her stay at Red Court Care Home. The consistency of care and warm friendly welcome she gets each holiday respite is wonderful. I can leave her with an easy mind and have a really relaxing break knowing she is well looked after. In fact, this time when I went to pick her up she said
"what are you doing here" I thought I could stay another week! She is looking forward to another stay soon!

Reply from Gabriella Mills, Customer Adviser at Red Court Care Home

Thank you for your review of Red Court Care Home, we are pleased to hear that your mum is enjoying her short stays and is being well cared for during these. We appreciate your comments and will share these with the care home's manager. We look forward to welcoming your mum back for another stay soon. The Bupa Customer Care Team.


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Review from Nicky K (Daughter of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst my Dad was at Redcourt he received excellent care from a fantastic manager and her team. Everyone was so kind and caring. Redcourt is a small friendly nursing home with beautiful gardens. Sadly our Dad was resident for only 7 weeks before his death but the support that we have been given as a
family has been outstanding.

Reply from Gabriella Mills, Customer Advisor at Red Court Care Home

Thank for your review of Red Court Care Home. We appreciate your comments of our care home and glad that the staff have given you the support you have required as a family. We are pleased to hear that your Dad was well cared for during his stay and will share your review with the home's manager. Our condolences, The Bupa Customer Care Team.


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Current Review Score: 9.4 (9.408)

Overview of Review Score

The Review Score of 9.4 (9.408) out of 10 for Red Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.408 for Red Court Care Home is calculated as follows: ( (109 Excellents x 5) + (75 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 201 Ratings = 4.408

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Red Court Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 27 Mar 2025

Situated in a quiet residential area with good transport links. Beautiful premium ensuite rooms with patio doors leading out to the garden. Please call us to find out latest availability.


Awards / Recognitions (8)

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