Review from Gloria S (Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience

I would certainly return and also recommend Red Court Care Home to everyone. I could not fault anything especially the quality of staff.

Reply from Gabriella Mills, Customer Adviser at Red Court Care Home

Thank you for your review. We are pleased to hear that you have had a positive visit to Red Court Care Home and your appreciate your comments towards our staff. Your comments will be shared with the homes manager, The Bupa Customer Care Team.

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Review from Lorraine G (Daughter of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience

The care and support given to us as a whole family for the seven weeks my dad was a resident before his death at Red Court was outstanding.
Everybody was so friendly and understanding through such a difficult and emotional time - we'll never forget them or the beautiful room and surroundings at this

very special nursing home.

Reply from Gabriella Mills, Customer Adviser at Red Court Care Home

Thank you for your review. We are pleased to hear about your positive experience with Red Court and we appreciate your comments of our staff. We are glad you were well supported during your difficult time and will share your feedback with the care home's manager. Our condolences to your family, the Bupa Customer Care Team.

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Review from A E (Daughter of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience

Beautiful home in delightful grounds. Very welcoming and always with a relaxed, informal ambience. Immaculately clean everywhere. All staff excelling in their roles at all times and so very friendly to visitors. Cannot recommend it highly enough.

Reply from Holly McGough, Customer Adviser at Red Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will share these with the home's manager. The Bupa Customer Care Team.

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Review from Roger C (Son of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience

My mother has been in Red Court Care Home for 2 years to date and I would like to state that the care she receives is top class.
Everything about the home is very good but I would like to praise all the staff who are all excellent and very considerate.

Reply from Jayne Duck, Customer services administrator at Red Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.

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Review from Herman Z (Husband of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience

We are very pleased with the care and attention provided at Red Court Care Home and would like to say thank you to all the staff. It is most likely that my wife will return in future for some respite.

Reply from Jayne Duck, Customer services administrator at Red Court Care Home

Thank you for your review and kind words. It is lovely to hear that your wife enjoyed her stay with us and hopefully will come and stay with us again for some respite care.

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Review from C M (Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience

Staff are all very friendly and the rooms are comfortable. The food is well cooked.

Reply from Jayne Duck, Customer services administrator at Red Court Care Home

Thank you for your review and kind words about our staff and home.

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Review from Brian F (Son of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience

I would like to commend all the staff at Red Court nursing home who looked after my father so well in the remaining 7 months of his life.
The care and love he received was truly excellent and brought a tear to my eye on several occasions. The manager of the home also dealt excellently with two of my

family members who had many issues to considers.

Reply from Jayne Duck, Customer services administrator at Red Court Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words about our staff. I'm so pleased to hear how well your family and your father were cared for. I hope that in time, this gives you comfort when you look back on the time that your father spent with us.

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Review from Gillian B (Wife of Resident) published on 2 January 2018
Submitted via Postal Card • Report

Overall Experience

My husband spent three weeks respite care in Red Court. He suffered a stroke in 2012 and cannot walk and has to use a wheelchair. He also has aphasia and although unable to talk, he understands so I am completing this for him.
He had a lovely room, very clean with views overlooking the garden.
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the staff, including the chef, greeted him and made him feel very welcome.
He enjoyed the activities particularly music and would be very happy to go back there again.

Reply from Jayne Duck, Customer Services Administrator at Red Court Care Home

Thank you for your review. I'm so glad to hear that your husband enjoyed his stay with us and hope that he will come again for some respite care with us.

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Review from Theresa M (Niece of Resident) published on 20 November 2017
Submitted via Website • Report

Overall Experience

Everyone at Red Court were very caring not only when looking after my Aunt but also very helpful and kind to myself and other family members.

My aunt only stayed a short time whilst recovery from a period in hospital but was very well looked after and she would definitely return should the need arise.

Reply from Jayne Duck, Customer Services Administrator at Red Court Care Home

Thank you for your review. I'm so glad to hear that your aunt was well cared for and that she would like to return to us if the need arose.

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Review from Belinda F (Daughter-in-law of Resident) published on 15 November 2017
Submitted via Website • Report

Overall Experience

As soon as we entered Red Court for an initial visit we were met with a very kindly, warm welcome.
The staff have always been friendly and caring and very understanding, in what have been difficult circumstances at times.
For those who are able or wish to participate, there are a wide variety of

activities available to the residents. The quality of the food always looks appetising and healthy but there are other options available if something else is preferred.
The home is always clean, tidy and beautifully decorated and the grounds equally well cared for.
I have no hesitation in currently recommending Red Court.

Reply from Jayne Duck, Customer services administrator at Red Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Gordon M (Nephew of Resident) published on 19 October 2017
Submitted via Postal Card • Report

Overall Experience

My aunt was made so welcome from day one, nothing is too much trouble, lovely room, well furnished and the food was excellent and tailored to her needs. The staff are caring and attentive. Plenty of activities, including days out which she thoroughly enjoyed. The only reason she moved from here was

to be near her family. It does need more parking but you can park on the road nearby.

Reply from Jayne Duck, Customer Services Administrator at Red Court Care Home

Thank you for your review. I'm so glad to hear that your aunt was happy and well cared for in our care and the kind words about our staff. I hope that she is happy in her new home.

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Review from Juliet J (Daughter of Resident) published on 30 June 2017
Submitted via Website • Report

Overall Experience

My mother had cancer and was within weeks of dying. We needed the best care & I trusted the name BUPA. After 3 weeks, I hired a private ambulance & moved her to a care home in Farleigh.

The staff were kind, the Head of Nursing competent, but the home seemed underfunded, understaffed relying on

agency staff. At 6 pm mother was often in a wet pad & the staff were serving meals. It was a case of he who pleads the loudest ... After 5 pm, management staff were "on-call".

The sheets were worn with holes, the blanket was matted, the pureed diet agreed with the Home Manager kept reverting back to a soft diet & I would go to the kitchen to find the chef had gone home. There was no stretcher lift and ambulance crews were asked to take a stretcher up/down a grassy bank.

I agonised about moving her, but the final straw was when mother’s unopened bottle of perfume disappeared from her room. I didn't want my mother dying there & thankfully, moving her turned out to be the right decision.

Reply from Emily Wilson, Customer Service Administrator at Red Court Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com or call 0113 381 6293 so that we can discuss this feedback further? The Bupa Customer Care Team.

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Review from Maria B (Daughter of Resident) published on 30 June 2017
Submitted via Website • Report

Overall Experience

Having had a poor experience elsewhere, I was very sceptical about finding a home where I would be happy to move my mother who has dementia. We looked at several which only made me more concerned, however, after visiting Red Court we were pleasantly surprised. She only moved in a few weeks ago but the

welcome was fantastic and the ongoing care has been excellent; all the staff without exception are friendly and caring. Mum’s condition had deteriorated badly in the previous home, however, since receiving such good care at Red Court, she has genuinely improved with a much happier demeanour which in turn has made me much happier. I visit her every day but feel happy leaving her there in the knowledge that she will be well looked after. She is always clean, well dressed and well fed - the food is excellent. Everyone from the manager to the cleaner seems to have the same desire to help. The home is very well kept with beautiful gardens and a range of activities; it has exceeded all expectations.

Reply from Emily Wilson, Customer Service Administrator at Red Court Care Home

Thank you for sharing your experience with Red Court care home with us, we really appreciate hearing your feedback. I am so pleased to hear that your Mother is happy in our home, and that you can peace of mind knowing she is being well looked after with love and care by our staff. The Bupa Customer Care Team.

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Review from L W (Daughter of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience

Staff very welcoming, friendly, caring, patient.
Very homely atmosphere in nursing home.
Questions and "snags" dealt with quickly.
Very happy atmosphere throughout the home.
Any requests - nothing is too much trouble for staff to attend to.
Altogether a lovely place to receive nursing care.

Reply from Simone Berkeley, Customer Service Advisor at Red Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate you sharing them with us, we will pass the comments to the home manager.

The Bupa Customer Care Team.

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Review from Jean W (Daughter of Resident) published on 11 May 2017
Submitted via Website • Report

Overall Experience

I was very happy with Red Court. The care home exceeded my expectations, the staff were really friendly and made my mother, who turned 90 during her three-month stay, very comfortable. Nothing was too much trouble and they were really caring during the last days before she passed away. The staff were

especially caring towards me and my brother, who spent the last three days and nights at the home. Price-wise, it is towards the high end, but bearing in mind what other, far less pleasant homes in the area are asking, I felt it was well worth it and would highly recommend it to anyone.

Reply from Jayne Duck, Customer Services Administrator at Red Court Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Barrie (Son of Resident) published on 5 April 2017
Submitted via Website • Report

Overall Experience

The care home is located in spacious, well-kept grounds, in an easily accessible position close to Croydon town centre. There is a friendly and welcoming atmosphere as soon as you enter the home. In my experience, all of the staff are of a caring nature and enjoy their work. They get to know the residents

and their individual requirements and endeavour to make them feel that they are in a "homely" type of environment.

Reply from Emily Wilson, Customer Service Administrator at Red Court Care Home

Thank you for sharing your kind review with us, we really appreciate hearing your feedback. I am so pleased that you are happy with Red Court. It is our duty to make our residents feel at home, so I am pleased to hear the atmosphere at Red Court reflects that. The Bupa Customer Care Team.

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Review from E T (Sister of Resident) published on 5 April 2017
Submitted via Website • Report

Overall Experience

Standard of care varies at Red Court. Some days they are short staffed (due to last minute sickness) and at some times of day, there are few staff available. The carer's breaks need to be better organised to maintain cover. Residents are not taken to the toilet often enough and sometimes you can

hear people shouting for help.
One senior nurse has left and not been replaced so the level of expertise has dropped. At weekends there is sometimes only an agency nurse on duty.

We used to have a review each month with a nurse and that seems to have stopped. My brother has suffered pressure sores on his feet - that I noticed luckily.
Most of the staff are caring and work hard but some lack common-sense.

The activities are well organised and run well during the week; at the weekend there is not much going on.
The home is in a quiet setting with a garden and patio. The rooms are kept clean and are light and airy. Food is better now.
The receptionist is very caring, helpful and observant.

Reply from Emily Wilson, Customer Service Administrator at Red Court Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

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Review from P B (Son of Resident) published on 28 March 2017
Submitted via Website • Report

Overall Experience

My father spent just over two weeks here before he died a couple of days ago, but I felt that I had to write something to praise the staff at Red Court ... I cannot put it into words well enough to reflect what they have been like, from the initial meeting to the final hours ... I cannot praise them

enough. My dad was not in the best of health and at the end of his life, but hopefully, he would have been able to recognise how caring and understanding they are there. They couldn't do enough for me, and even when I was called in when they initially thought that he was likely to pass away that night, they checked in on him and me pretty much on the hour every hour and kept me fed and watered as well. I would absolutely recommend this care home to anyone. Every time you go there, all the members of staff you see say hello and recognise you, and are happy to spend the time with you to answer ANY questions you have. I'm really happy that my dad spent his last days here.

Reply from Jamie, National Development Manager at Red Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Rod P (Son of Resident) published on 27 March 2017
Submitted via Website • Report

Overall Experience

I've been very pleased with the level of service for my dad. The home is a safe and friendly environment, well run to high standards but in a relaxed and informal way. His room is very comfortable with views onto the garden and a park beyond. He loves the food and the copious quantities of tea and cake!

The staff are competent and seem well trained and professional. They record his condition and respond to his needs well. They deliver their care in a warm and friendly manner. Dad loves the excellent and wide range of activities which are provided from music to games to art. The home is responsive to family requests and suggestions. Communication with nursing staff, reception and management is easy and is actively encouraged.

Reply from Jamie, National Development Manager at Red Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from G M (Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience

I spent some 3 weeks at this home for a rest following surgery. It was a friendly environment and afforded opportunities for activities or relaxation as desired. Staff and residents shared a good familiar companionship.

Reply from Emily Wilson, Customer Service Adminstrator at Red Court Care Home

Thank you so much for your kind review. I am so pleased that you enjoyed your stay. I will pass your comments on to the home manager. Best wishes, The Bupa Customer Care Team.

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Red Court Care Home

Care Provided by Red Court Care Home

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Funding & Fees Guide for Red Court Care Home

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