Red Court Care Home

27 Stanhope Road, Croydon CR0 5NS
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9.4 89 Reviews
Red Court is a listed building that has been sensitively modernised, whilst retaining many original features, and provides nursing, residential, palliative, respite and convalescence care.

The home is located in a peaceful neighbourhood near Croydon, surrounded by over an acre of landscaped gardens, therefore residents are offered a comfortable and homely place to stay.

Each bedroom comes with its own colour scheme, a garden view (except one with, a beautiful balcony instead), and a flat-screen TV. Some rooms have an en suite shower room with W/C, and there are shared bathrooms around the home. There is also a junior suite and deluxe residential rooms that have recently been refurbished.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients, catering to all ethnicity groups. Soon after a resident arrives at Red Court, staff discuss personal preferences and dietary needs.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Friends, relatives and loved ones are welcome to pop in and join in.

Advance bookings for short stays are available.

Follow the home on Facebook to find out more about the great things that go on day to day: Search 'Bupa UK Red Court Care Home'.
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Care Provided by Red Court Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jemima Ampomah (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Red Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The centre of Croydon is just a mile away, with its shopping centres, museum and modern art gallery. Also nearby is Croham Hurst, which is perfect for tranquil woodland walks.


  • Parking

  • Parking available onsite


Red Court Care Home Reviews (89)

Total of 89, showing 81-89
9.4

Red Court Care Home has a Review Score of 9.4 (9.408) out of 10, based on 17 reviews in the last 2 years. Over all time Red Court Care Home has 89 reviews.

Overall Experience

  • 63
  • 22
  • 2
  • 2
  • 0

Date Published

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72

Review from Dionne D (Daughter of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Red Court is an amazing nursing care home. The staff are welcoming and friendly. They made my Mum feel at home and she settled in remarkably. It was very comforting knowing that all my mother's needs were met and she was happy being here on respite.

Reply from Emily Wilson, Customer Service Administrator at Red Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Susan S (Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such good care with a lot of kindness. A very nice room. Food is excellent with a tremendous choice.

Reply from Rose Pickering, Customer Service Administrator at Red Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Susan H (Daughter of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been staying here for respite care following 3 very stressful hospital stays. She has been well cared for and the manager and the staff have all been very helpful.

Reply from Rose Pickering, Customer Service Administrator at Red Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Tina B (Daughter of Resident) published on 26 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed at Red Court for 10 days in September 2016 having been discharged from the hospital, but being too unwell to return home.
During his short stay, we were really impressed with the level of care he received. The management team have a genuine interest in providing the best possible care
in a safe, clean and happy environment. They went above and beyond, sitting with him just to chat, but also patiently helping him to eat at meal times and he was always treated with respect and dignity when being showered or helped in the toilet.
We, the family, were kept informed daily as to how dad was doing and when his condition deteriorated rapidly, thanks to the experience and advice of the staff, my brother was able to fly over to see dad 8hrs before he died.
We spent his last day gathered around his bed chatting. The staff were wonderful, they kept us supplied with tea, sandwiches and biscuits for 10 hrs!
They ensured dad was comfortable and pain-free right to the end!
We can't thank them enough!!

Reply from Rachel Elliott, Customer Service Administrator at Red Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Elizabeth P (Wife of Resident) published on 9 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care could not have been any better.

Reply from Emily Wilson, Customer Service Administrator at Red Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Graham H (Resident) published on 7 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Red Court after an operation and spent one week being cared for. This was to recuperate before going straight home. I was very well looked after in every way.

Reply from Rachel Elliott, Customer Service Administrator at Red Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from M B (Mother of Resident) published on 10 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited many nursing homes over the past 20 years and I can truly say that this is my first experience of a family situation where everyone is treated as an important part of a loving, caring community. The entire staff of this home treat every resident with such care and understanding, the place
just oozes with kindness. As with all concerns, everything depends on the person in charge and this is so obviously well run.

Reply from Rose Pickering, Customer Service Administrator at Red Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Barbara H (Wife of Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very caring, nursing excellent. Nursing home and grounds beautiful.

Reply from Rachel Elliott, Customer Service Administrator at Red Court Care Home

Thank you for your review, we are pleased to hear about your positive experience of our home and will share your comments with the homes manager. The Bupa Customer Care Team.


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Review from Angela J (Daughter of Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother' stay at Red Court provided a welcome respite pre-operative and post-operative. However there was an inconsistency in the quality of care provided whilst there were some genuinely kind carers the stay was marred by a few who were rude and unkind. We did not feel that we were getting value
for money as the cost is not cheap! There was also a lack of communication between staff which led to a few awkward moments including we having to search for staff to carry out pre-arranged tasks. These comments are made in order for reflection and positive changes. Thank you.

Reply from Rachel Elliott, Customer Service Administrator at Red Court Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.


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Current Review Score: 9.4 (9.408)

Overview of Review Score

The Review Score of 9.4 (9.408) out of 10 for Red Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.408 for Red Court Care Home is calculated as follows: ( (109 Excellents x 5) + (75 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 201 Ratings = 4.408

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Red Court Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 27 Mar 2025

Situated in a quiet residential area with good transport links. Beautiful premium ensuite rooms with patio doors leading out to the garden. Please call us to find out latest availability.


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