All Fees are subject to a full assessment by the care home
Southborough Nursing Home has a Review Score of 9.7 (9.729) out of 10, based on 15 reviews in the last 2 years. Over all time Southborough Nursing Home has 61 reviews.
Review from M D (Friend of Resident) published on 31 October 2024
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Overall Experience
4.0 out of 5
Reply from Stuart Lamacraft, Marketing Assistant at Southborough Nursing Home
Thank you so much for sharing your kind thoughts. We're truly pleased to know that, during your visits, you've felt the warmth and care we aim to provide every day. It's encouraging to hear that the staff's friendliness and attentiveness have made a positive impression. Your perspective as a friend is greatly valued, and if there's ever anything more you feel could add to her comfort or care, please don't hesitate to let us know.
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Review from Jayde A (Daughter-in-law of Resident) published on 29 October 2024
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5.0 out of 5
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Review from M B (Daughter of Resident) published on 23 October 2024
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Overall Experience
5.0 out of 5
Reply from Stuart Lamacraft, Marketing Assistant at Southborough Nursing Home
Thank you so much for your review! We're truly touched to hear how much happier your mum is at Southborough Nursing Home, and it's encouraging to know that our communication and care have made a difference. Our team is dedicated to ensuring every resident feels safe, happy, and well looked after, and it's great to hear that this has been your experience. We're excited for the upcoming events too, and we're so glad you and your mum will be part of them. Thanks again for your kind words and trust!
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Review from P M (Sister of Resident) published on 1 October 2024
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Overall Experience
5.0 out of 5
Reply from Stuart Lamacraft, Marketing Assistant at Southborough Nursing Home
Thank you so much for your heartfelt review. It's wonderful to hear that our team helped both you and your sister feel welcome and supported during such a challenging time. We're especially glad to know that your sister is now settling in and enjoying the activities and outings we provide. We remain committed to making her time with us as enriching and comfortable as possible. Thank you for your trust and kind words.
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Review from Oneil S (Son of Resident) published on 20 September 2024
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Overall Experience
5.0 out of 5
Reply from Stuart Lamacraft, Marketing Assistant at Southborough Nursing Home
Thank you so much for taking the time to share your experience with Southborough Nursing Home. We are truly grateful for your kind words about our management and staff, and we're so pleased to hear that your father has settled in comfortably with the right level of care and attention he needs. We also appreciate your suggestion about upgrading the facilities, and we will pass on your recommendations to management.
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Review from Purnima S (Daughter-in-law of Resident) published on 20 September 2024
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Overall Experience
5.0 out of 5
Reply from Stuart Lamacraft, Marketing Assistant at Southborough Nursing Home
Thank you for your feedback. We're glad to hear you found our care home welcoming and our team supportive. We also appreciate your suggestions regarding the refurbishment, food, and facilities. Your input is valued and your suggestions have been forwarded to management.
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Review from M H (Friend of Resident) published on 14 June 2024
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5.0 out of 5
Reply from Monika Jankauskaite, Digital Marketing Manager at Southborough Nursing Home
Thank you for sharing your positive experience of Southborough Nursing Home. Your kind words are a testament to the dedication of our team, and we will ensure that your feedback is shared with them.
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Review from N D (Sister of Resident) published on 7 June 2024
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Overall Experience
5.0 out of 5
Reply from Monika Jankauskaite, Digital Marketing Manager at Southborough Nursing Home
Your recommendation means the world to us, and we're grateful for your kind words. We strive to provide a friendly and supportive atmosphere where residents feel comfortable and valued, and we're thrilled to hear that this has been your experience.
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Review from Diane B (Friend of Resident) published on 21 March 2024
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5.0 out of 5
Reply from Sydney Lyttleton, Marketing Assistant at Southborough Nursing Home
We're delighted to hear about your positive experience during your visit to Fulham Palace with your friend and fellow residents from Southborough Nursing Home! Despite the challenging weather and terrain, it's heartwarming to know that the staff made every effort to ensure your day was enjoyable. Their kindness, thoughtfulness, and positive attitude truly shine through, creating a memorable and special experience for everyone involved. Thank you for taking the time to share your gratitude for the staff's dedication and care.
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Review from Leila A (Sister of Resident) published on 13 November 2023
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5.0 out of 5
Reply from Sydney Lyttleton, Marketing Assistant at Southborough Nursing Home
Thank you very much for taking the time to share your experience with Southborough Nursing Home. We're deeply touched to hear about the remarkable transformation and happiness your sister found during her five years with us. Our dedicated nursing team, along with our wonderful chef and staff, strives to create a nurturing environment filled with joy, activities, and celebrations. Your recommendation means the world to us, and we're grateful for the privilege of caring for your loved one.
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Review from R M (Son of Resident) published on 30 August 2023
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5.0 out of 5
Reply from Sydney Lyttleton, Marketing Assistant at Southborough Nursing Home
Thank you for your lovely comment. The care services we deliver as a team to our residents are extremely important to us, and we are very proud of our home and the team who look after our residents. Your feedback will be shared with the team.
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Review from A M (Daughter of Resident) published on 14 July 2023
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Overall Experience
5.0 out of 5
Reply from Sydney Lyttleton, Marketing Assistant at Southborough Nursing Home
We're thrilled to receive your positive feedback about Southborough Nursing Home. Your description of the excellent environment, top-notch service, and wonderful staff is heartwarming. Knowing that you're very happy with the services provided is truly rewarding. Thank you for taking the time to share your appreciation.
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Review from Eileen H (Friend of Resident) published on 28 June 2023
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Overall Experience
5.0 out of 5
Reply from Sydney Lyttleton, Marketing Assistant at Southborough Nursing Home
Thank you for your kind words and comments regarding our home and staff at Southborough Nursing Home. Our dedicated team work hard to deliver high standards of quality care services for your loved ones, as our residents are always our number one priority. Your feedback will be passed on to the team.
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Review from Hilda D (Wife of Resident) published on 27 March 2023
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5.0 out of 5
Reply from Sydney Lyttleton, Marketing Assistant at Southborough Nursing Home
Thank you for taking the time to leave such a positive review. The care services we deliver as a team to our residents here at Southborough Nursing Home are extremely important to us, and we are very proud of our home and the team who look after our residents. Your feedback will be shared with the team.
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Review from Susan C (Daughter of Resident) published on 24 March 2023
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Overall Experience
5.0 out of 5
Reply from Sydney Lyttleton, Marketing Assistant at Southborough Nursing Home
Thank you for your positive review regarding our home and staff. Our experienced team here are dedicated to making a difference in the lives of our residents during their time here at Southborough Nursing Home. This ensures the transition into care is not only seamless but that their ongoing residence with us is fulfilling, meaningful and fully adaptable to any changing care needs they may require. Thank you again for your review; your kind words will be passed on to the rest of the team at Southborough!
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Review from Carol H (Daughter of Resident) published on 24 February 2023
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5.0 out of 5
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Review from Avis M (Wife of Resident) published on 29 December 2022
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Overall Experience
5.0 out of 5
Reply from Sydney Lyttleton, Marketing Assistant at Southborough Nursing Home
Thank you for your kind words, we are so pleased to hear this. Our staff at, Southborough Nursing Home pride ourselves in providing the best possible care in a relaxed, friendly and homely atmosphere. The care services we deliver as a team to our residents are extremely important to us and we are very proud of our home and the team who look after our residents. Your feedback will be shared with the team.
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Review from Anna A (Daughter of Resident) published on 12 October 2022
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Overall Experience
5.0 out of 5
Reply from Sydney Lyttleton, Marketing Assistant at Southborough Nursing Home
Thank you for taking the time to leave such a positive review. Our team at Southborough Nursing Home, pride ourselves in providing the best possible care in a relaxed, homely atmosphere. Our residents are our number one priority and with the help of our lifestyle leads, we are always aiming to inspire moments of joy throughout their day to day lives. Your kind words will be shared on with the team.
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Review from Richard W (Brother of Resident) published on 1 September 2022
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Overall Experience
5.0 out of 5
Reply from Sydney Lyttleton, Marketing Assistant at Southborough Nursing Home
Thank you for your positive review regarding our home and staff, who work hard to deliver high standards of care at all times for your loved ones. Your feedback will be passed on to the team.
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Review from Sonia A (Daughter-in-law of Resident) published on 25 August 2022
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Overall Experience
5.0 out of 5
Reply from Sydney Lyttleton, Marketing Assistant at Southborough Nursing Home
Thank you for taking the time to leave such a positive review. Our team at Southborough Nursing Home pride ourselves on providing the best possible care in a relaxed, homely atmosphere. Our residents are our number one priority, and with the help of our lifestyle leads, we are always aiming to inspire moments of joy throughout their day-to-day lives. Your kind words will be shared with the team.
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The Review Score of 9.7 (9.729) out of 10 for Southborough Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.729 for Southborough Nursing Home is calculated as follows: ( (134 Excellents x 5) + (26 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 170 Ratings = 4.729
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Southborough Nursing Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Dec 2022
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Job Title: Home Manager
Joined: 2022
I am delighted at my appointment as a Home Manager at Southborough Nursing Home. I’ve been within the care industry for 12 years, in which I have managed a nursing home with nursing and Dementia care. I did my nursing in India and completed my BSC Hons in Nursing from Surrey University at Guilford. I enjoy my role as a Home Manager and enjoy the fact that I am able to influence a difference to enhance the lives of the individuals who we are privileged to care for. I am always available and happy to help with the smooth running of all the departments at Southborough Nursing Home. I am looking forward to getting to know you all and meeting you in the near future.
On a personal level, I am married and have two wonderful girls named Manit and Seerat. I enjoy spending time with my family and my two daughters.
Job Title: Deputy Manager
Joined: 2024
My name is Constantin Zidaru, and I am thrilled to introduce myself as the new Deputy Manager here at Southborough Nursing Home, part of the Future Care Group. It is a true honour to join such a dynamic team, and I am eager to contribute my skills and experiences to our collective success.
A bit about my background: I bring over 14 years of experience in Health and Social Care within Care homes. In my previous roles, I've had the opportunity to work as a Deputy Manager alongside experts in safeguarding, nurse practitioners, and individuals with extensive experience in managing care homes. These experiences have provided me with a strong foundation in supporting vulnerable adults while also facilitating the support and development of staff.
As Deputy Manager, I am committed to fostering a collaborative and supportive environment where each team member feels empowered to excel. I believe in the power of communication, transparency, and teamwork to overcome challenges and achieve our goals. As Deputy Manager, my priority is to ensure that every decision we make revolves around the well-being and happiness of our residents and enhance their quality of life. I am able to recognise the importance of family and community in the lives of our residents. Therefore, it is essential to have collaboration and open communication with families, as well as engagement with the wider community, which enriches the care experience.
On a personal level, I was born in Romania, I came to the UK in 2009 and I became a British Citizen in 2021. I have three children and my hobbies are photography and technology. I have two degrees, one in management economics and one in adult nursing (the nursing degree was obtained in the UK at Brighton University).
Job Title: Administration Manager
Joined: 2024
I am absolutely thrilled to join Southborough Nursing Home as the Administration Manager! With dedicated experience in the healthcare industry, my passion for providing exceptional care has driven me to ensure seamless operations that enhance the lives of those we serve. My commitment is to foster a harmonious and efficient environment where both staff and residents feel valued and supported.
In my personal time, I enjoy spending quality time with my wonderful husband, exploring the beauty of the UK, fishing, and enjoying delightful picnics.
I truly believe that the world becomes a better place when we care for one another, and I find profound fulfilment in contributing to a nurturing care environment.
Job Title: Lifestyle Lead
I am grateful for my role as Lifestyle Lead at Southborough Nursing Home, part of the Future Care Group. I love interacting with the residents – adding some positive energy and joy to their day is a gratifying experience. As part of my role, I create fun activities for our residents with music, and movements and constantly seek to add something new to our activity calendar with their input. Seeing them smile and being part of moments where they share a lovely thought or reminisce about their lives has been wonderful and makes me think of the words “Love what you do, and you never work a day in your life”.
I may sing for one resident, dance with another and laugh loud with a third and have a deep conversation with another – a potpourri of a day – and I get to be myself through it all, which is the best part! I love being in the moment with them and strive to treasure special memories on camera to be shared with families and on social media! My role involves making special occasions memorable and fun for the residents, and this is not possible without the support of the wonderful team here at Southborough Nursing Home, which is what makes this a great place to work – everyone cares!
Job Title: Head of Laundry
I have been at Southborough Nursing Home since 1998, and it feels like home to me. I work hard to ensure our residents’ clothes are cleaned, ironed and organised to the best abilities. I have made good relations with our residents and their families throughout. As I am completing 25 years of work here soon, I am feeling happy and grateful for this role.
Job Title: Senior Nurse
Hello, I'm Nimmy Thomas, a dedicated and experienced Registered Nurse with over 10 years of experience working in Southborough. My commitment lies in providing high-quality care to residents in a compassionate and professional manner.
I am passionate about nursing and deeply committed to delivering the highest quality of care to my residents. I continually seek opportunities to learn and grow in my profession, as I am driven by the positive impact I can make on the lives of others. My journey in nursing is fueled by a relentless pursuit of personal and professional development, as I believe that ongoing learning is key to providing excellent care for our residents.
Job Title: Maintenance Manager
Joined: 2024
It is a great pleasure to join the maintenance team here at Southborough Nursing Home. I bring with me extensive experience in this industry, primarily due to my background in maintenance and construction, where I have acquired a wide range of skills, including painting, decorating, tiling, landscape gardening, and general maintenance.
I am committed to delivering the best service possible and upholding high-quality standards. Safety is of utmost importance to me and will always be my top priority. I look forward to developing my career in such a friendly and welcoming environment.
In my spare time, I greatly enjoy spending quality time with my fiancée and daughter, socialising with friends, playing football, going to the gym, and swimming.
