All Fees are subject to a full assessment by the care home
Southborough Nursing Home has a Review Score of 9.7 (9.729) out of 10, based on 15 reviews in the last 2 years. Over all time Southborough Nursing Home has 61 reviews.
Review from S C (Daughter of Resident) published on 17 May 2019
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Overall Experience
5.0 out of 5
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Review from R C (Next of Kin) published on 9 April 2019
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4.0 out of 5
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Review from Carol B (Daughter of Resident) published on 28 March 2019
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Overall Experience
5.0 out of 5
Reply from Portia Nleya, Home Manager at Southborough Nursing Home
Thank you for your feedback. We take pride in ensuring we deliver a high level of care.
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Review from P S (Son of Resident) published on 28 February 2019
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4.0 out of 5
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Review from Margaret T (Friend of Resident) published on 18 February 2019
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Overall Experience
5.0 out of 5
Reply from Portia Nleya, Home Manager at Southborough Nursing Home
Thank you for taking time to share your experience. We take pride in ensuring we give high quality care to our residents.
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Review from Gillian A (Cousin of Resident) published on 25 January 2019
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4.0 out of 5
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Review from Christopher S (Husband of Resident) published on 22 January 2019
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Overall Experience
5.0 out of 5
Reply from Portia Nleya, Home Manager at Southborough Nursing Home
Thank you for your review. We are glad you are happy with the care provided at Southborough Nursing Home.
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Review from Viviane M (Wife of Resident) published on 2 January 2019
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5.0 out of 5
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Review from Gregory H (Son of Resident) published on 21 September 2018
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5.0 out of 5
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Review from Colin N (Respite Resident) published on 20 September 2018
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5.0 out of 5
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Review from Elizabeth B (Partner of Resident) published on 14 September 2018
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4.0 out of 5
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Review from Alan E (Son of Resident) published on 29 November 2017
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5.0 out of 5
Thank you all
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Review from R S (Resident) published on 8 November 2017
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4.0 out of 5
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Review from David U (Nephew of Resident) published on 26 October 2017
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Overall Experience
4.0 out of 5
Overall, my aunt has been happy at the home,
The food has a 5* hygiene rating and appears excellent but I have only rated it good simply because my aunt can only consume pureed food and has limited taste so it's hard to judge objectively.
The staff are mostly well motivated and there appears to be a planned training programme.
Finally, one note of caution. The home changed ownership in about March this year and time will tell what medium/long term impact this will have.
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Review from Kath G (Resident) published on 11 April 2017
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4.0 out of 5
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Review from Gordon H (Husband of Resident) published on 10 April 2017
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4.0 out of 5
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Review from Jane M (Resident) published on 29 April 2016
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5.0 out of 5
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Review from Sonja (Husband of Resident) published on 16 March 2016
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4.0 out of 5
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Review from A B (Daughter of Resident) published on 4 January 2016
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5.0 out of 5
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Review from Brenda M (Daughter of Resident) published on 4 December 2015
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4.0 out of 5
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The Review Score of 9.7 (9.729) out of 10 for Southborough Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.729 for Southborough Nursing Home is calculated as follows: ( (134 Excellents x 5) + (26 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 170 Ratings = 4.729
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Southborough Nursing Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Dec 2022
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Job Title: Home Manager
Joined: 2022
I am delighted at my appointment as a Home Manager at Southborough Nursing Home. I’ve been within the care industry for 12 years, in which I have managed a nursing home with nursing and Dementia care. I did my nursing in India and completed my BSC Hons in Nursing from Surrey University at Guilford. I enjoy my role as a Home Manager and enjoy the fact that I am able to influence a difference to enhance the lives of the individuals who we are privileged to care for. I am always available and happy to help with the smooth running of all the departments at Southborough Nursing Home. I am looking forward to getting to know you all and meeting you in the near future.
On a personal level, I am married and have two wonderful girls named Manit and Seerat. I enjoy spending time with my family and my two daughters.
Job Title: Deputy Manager
Joined: 2024
My name is Constantin Zidaru, and I am thrilled to introduce myself as the new Deputy Manager here at Southborough Nursing Home, part of the Future Care Group. It is a true honour to join such a dynamic team, and I am eager to contribute my skills and experiences to our collective success.
A bit about my background: I bring over 14 years of experience in Health and Social Care within Care homes. In my previous roles, I've had the opportunity to work as a Deputy Manager alongside experts in safeguarding, nurse practitioners, and individuals with extensive experience in managing care homes. These experiences have provided me with a strong foundation in supporting vulnerable adults while also facilitating the support and development of staff.
As Deputy Manager, I am committed to fostering a collaborative and supportive environment where each team member feels empowered to excel. I believe in the power of communication, transparency, and teamwork to overcome challenges and achieve our goals. As Deputy Manager, my priority is to ensure that every decision we make revolves around the well-being and happiness of our residents and enhance their quality of life. I am able to recognise the importance of family and community in the lives of our residents. Therefore, it is essential to have collaboration and open communication with families, as well as engagement with the wider community, which enriches the care experience.
On a personal level, I was born in Romania, I came to the UK in 2009 and I became a British Citizen in 2021. I have three children and my hobbies are photography and technology. I have two degrees, one in management economics and one in adult nursing (the nursing degree was obtained in the UK at Brighton University).
Job Title: Administration Manager
Joined: 2024
I am absolutely thrilled to join Southborough Nursing Home as the Administration Manager! With dedicated experience in the healthcare industry, my passion for providing exceptional care has driven me to ensure seamless operations that enhance the lives of those we serve. My commitment is to foster a harmonious and efficient environment where both staff and residents feel valued and supported.
In my personal time, I enjoy spending quality time with my wonderful husband, exploring the beauty of the UK, fishing, and enjoying delightful picnics.
I truly believe that the world becomes a better place when we care for one another, and I find profound fulfilment in contributing to a nurturing care environment.
Job Title: Lifestyle Lead
I am grateful for my role as Lifestyle Lead at Southborough Nursing Home, part of the Future Care Group. I love interacting with the residents – adding some positive energy and joy to their day is a gratifying experience. As part of my role, I create fun activities for our residents with music, and movements and constantly seek to add something new to our activity calendar with their input. Seeing them smile and being part of moments where they share a lovely thought or reminisce about their lives has been wonderful and makes me think of the words “Love what you do, and you never work a day in your life”.
I may sing for one resident, dance with another and laugh loud with a third and have a deep conversation with another – a potpourri of a day – and I get to be myself through it all, which is the best part! I love being in the moment with them and strive to treasure special memories on camera to be shared with families and on social media! My role involves making special occasions memorable and fun for the residents, and this is not possible without the support of the wonderful team here at Southborough Nursing Home, which is what makes this a great place to work – everyone cares!
Job Title: Head of Laundry
I have been at Southborough Nursing Home since 1998, and it feels like home to me. I work hard to ensure our residents’ clothes are cleaned, ironed and organised to the best abilities. I have made good relations with our residents and their families throughout. As I am completing 25 years of work here soon, I am feeling happy and grateful for this role.
Job Title: Senior Nurse
Hello, I'm Nimmy Thomas, a dedicated and experienced Registered Nurse with over 10 years of experience working in Southborough. My commitment lies in providing high-quality care to residents in a compassionate and professional manner.
I am passionate about nursing and deeply committed to delivering the highest quality of care to my residents. I continually seek opportunities to learn and grow in my profession, as I am driven by the positive impact I can make on the lives of others. My journey in nursing is fueled by a relentless pursuit of personal and professional development, as I believe that ongoing learning is key to providing excellent care for our residents.
Job Title: Maintenance Manager
Joined: 2024
It is a great pleasure to join the maintenance team here at Southborough Nursing Home. I bring with me extensive experience in this industry, primarily due to my background in maintenance and construction, where I have acquired a wide range of skills, including painting, decorating, tiling, landscape gardening, and general maintenance.
I am committed to delivering the best service possible and upholding high-quality standards. Safety is of utmost importance to me and will always be my top priority. I look forward to developing my career in such a friendly and welcoming environment.
In my spare time, I greatly enjoy spending quality time with my fiancée and daughter, socialising with friends, playing football, going to the gym, and swimming.
