Romford Grange Care Home

144 Collier Row Lane, Romford RM5 3DU
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9.3 41 Reviews
  • Romford Grange Care Home, Romford
Romford Grange Nursing Home offers skilled and qualified carers for the elderly care related needs of forty-one residents, in a homely atmosphere.

The facility is well-situated for maintaining an independent lifestyle, with extensive expertise that can welcome people with Parkinson's, and cancer and stroke care needs.

Romford Grange carers aim for consistently high standards, while offering access to a varied activities programme and any other health expertise, such as GPs, that their situation might require.

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Care Provided by Romford Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sue Aryan (National Operations Manager)
  • Admission Criteria
    • Over 65
    • Ages 65+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2003

Funding & Fees Guide for Romford Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • Self-Funded Nursing Care from £1,450
    • Self-Funded Nursing Dementia Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Nursing Care from £1,500
    • RESPITE Self-Funded Nursing Dementia Care from £1,500
  • (these prices are only a guideline, please contact Romford Grange Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Romford Grange Care Home Reviews (41)

Total of 41, showing 1-20
9.3

Romford Grange Care Home has a Review Score of 9.3 (9.277) out of 10, based on 7 reviews in the last 2 years. Over all time Romford Grange Care Home has 41 reviews.

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Review from Nishad N (Son of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the many years my mother has had dementia and Alzheimer's disease I have always been reluctant to have her cared for in a care home. However after 9 years of her illness I was introduced to Romford Grange Care Home and was surprisingly impressed with the genuine care and support offered to their
patients. I then decided to have Mum move in and have been very pleased with the level of care Mum has been given. The head manager is amazing and has always gone the extra to give my mum the most caring experience any thoughts I have are easily addressed to her where she acts on them immediately. The care team are all lovely especially one staff member in particular who is an amazing carer and chef she always makes the best Asian cuisine dishes to please my mum and always keeps me up to date. Some others such in particular all do a great job and Mum is happy here.

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Review from M L (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We highly recommend Romford Grange Care Home. Our mum has been given great care, lots of love and support. The staff are lovely, they go above and beyond for all residents to make them comfortable and feel included. The food is outstanding and they have lots of fun activities and entertainment through
out the week. As a family, we have complete peace of mind that all of our mum's needs are met.

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Review from C S (Partner of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely lady is well looked after and always happy. Staff are kind, considerate of her needs and sit with her to chat. She enjoys the food very much. Staff here are happy to discuss anything and always ready to help us if we need anything.

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Review from Katy M (Great-granddaughter of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy with how our Grandmother is cared for. We have built good relations with staff who care for her and are given honest feedback when asking about her. We are kept up to date and contacted if she needs us or something is wrong. Recently new activity coordinator has joined the home and brought
great activities and opportunities for residents to be involved. Outside companies are provided such as hairdressing, chiropodist, singers and entertainers to make every day different. A nice variety of food is always on offer for the residents to try and eat and recently more outings have been organised to provide more normality for them which is amazing for those who rarely see visitors! The home is always being cleaned when we are visiting. Further development in the home has been noticed with freshly painted and planted garden area. It is lovely for us to bring our dogs in to visit too, as the residents love to pet them and Nan loves to groom, cuddle and feed them. Thank you to all!

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Review from Pauline W (Daughter of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I love the way my mum I been looked after in this care home, the staff are always so helpful and always smiling. My mum is so happy in the home. The manager is a great manager always ready to talk about anything, Mum and myself, love the food. Thank you for the lovely staff and the care you have for
my mum.

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Review from P R (Brother of Resident) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has surprised me in that my sister has made a marked improvement since she joined about nine months ago. She is much happier, and so am I. The staff responds to requests for attention to any concerns I may have (although these were few). There is a friendly and helpful vibe about the
place.

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Review from Kerry G (Daughter of Resident) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at the Romford Grange since February 2023 and we have found all the staff very caring and loving towards our mum. She has good and bad days, but the staff now know her mood swings and speak to her with kindness. The nursing staff are always available if we have concerns, as well as the
manager. We feel happy that she has all the care she now needs at Romford Grange.

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Review from J F (Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been living at Romford Grange for just over three years now and I really enjoy living here, all the staff from management, activities, carers, kitchen and domestic are all very helpful and friendly. I enjoy the variety of activities that are on a daily basis and enjoy when entertainment comes
in as well, the home has a great atmosphere all around and I've made some nice friends from other residents and staff while I've been living here, it's an all round lovely place to live.

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Review from Anne S (Respite Resident) assisted by family/friend published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoyed my stay - food was good.

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Review from M S (Respite Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'd love to live at Romford Grange Care Home again. As soon as I (we) arrived here we lost a couple of recorded items, e.g. diary and a five-year-old telephone notebook. I wish I could get them back.

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Review from Lorraine J (Daughter of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to say my mum has never been happier than she has since she came here 5 years ago. The staff are so good with mum they treat her like their own which I couldn't ask for anything else. It's the best decision we made albeit a hard one, but mums so happy she has friends in there they all sit in
the lounge singing, nattering and having a lovely time. My confidence in staff and knowing my mum is safe and happy means the world to me. I can not fault this home. Always a lovely welcome when you walk in and always have a laugh with staff and residents.

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Review from Sharon D (Granddaughter of Resident) published on 21 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness that the staff have shown towards my nanny is 1st class. I can not find the words to express how grateful I am. Nanny is so well looked after and cared for. The Manager is amazing and nothing is too much trouble for her. She goes above and beyond. She is there for us as a family day and
night. Would highly recommend Romford Grange Care Home.

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Review from A F (Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care here is very good. the staff are very helpful and caring. The meals and activities are also very good. The sleeping conditions are very comfortable.

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Review from Kim S (Niece of Resident) published on 21 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with the service given from the care staff, manager, nurses to the choice of food. Her appearance was always looking clean - hair, fingernails and bedding. She was always treated with dignity.

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Review from John R (Husband of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely pleased with the care providers on this day. Very pleasant, greeting me politely and well mannered. Have met the area manager and it is very clear what role she is playing at the home before a manager has taken the full-time position. My wife seems relaxed but not talking. The room
was very clean as I expected.

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Review from Maryline C (Daughter of Resident) published on 27 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was at the care home for two months, during the pandemic (covid19), which was really hard as there were restrictions, but all the staff there made it as easy as they could for the family to visits, sitting outside wearing face masks. Our family cannot thank all staff there enough. They were very
supportive and warm, right up to my dad's last few days. Sadly, we lost him on October 3rd 2020. Thank you so much for all that you did.

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Review from Elaine B (Daughter of Resident) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would highly recommend Romford Grange Care Home. My mother has been here for 7 years and 5 months. Her care has been exemplary from all of the staff and management. Everyone loves my Mum and she responds to the carers, activity persons and management, also the nurses, even with her dementia. My Mum
is totally reliant on their care for everything. Well done everyone.

Reply from Helena Ramkissoon, Home Manager at Romford Grange Care Home

Dear Elaine,
Thank you very much for your review, mum always smiles when anyone approaches and she is so loving its a pleasure to take care of her.


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Review from Colin J (Son of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing, supporting staff. Dad had a short stay, but he was well cared for, as were we.

Reply from Helena Ramkissoon, Home Manager at Romford Grange Care Home

Thank you for your review and it is a pleasure taking care of Dad.


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Review from H W (Daughter of Resident) published on 28 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are fantastic, nothing is too much trouble for them. They have made us feel welcome. I couldn't recommend them more. Thank you

Reply from Helena Ramkissoon, Home Manager at Romford Grange Care Home

Thank you kindly for your review; happy clients gives us job satisfaction when we have happy clients.


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Review from K C (Daughter of Resident) published on 28 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has received great care and always looks extremely well looked after when I visit.

Reply from Helena Ramkissoon, Home Manager at Romford Grange Care Home

Thank you for your response; its a pleasure taking care of mum, she enjoys the activities and spending time with others.


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Current Review Score: 9.3 (9.277)

Overview of Review Score

The Review Score of 9.3 (9.277) out of 10 for Romford Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.723 for Romford Grange Care Home is calculated as follows: ( (62 Excellents x 5) + (19 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 83 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.554 Points relating to the number of positive Reviews for Romford Grange Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 7 Positive Reviews ÷ 8.2 = 0.854

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (3)

Sue

Sue Aryan

Job Title: Home Manager

“ I joined the company Romford Grange in September 2022 and I have to say I have settled down pretty quickly. I had to go through every detail at the home and see what was safer and more efficient for the residents, staff as well as the care home. Taking into consideration every complaint and looking for solutions to resolve these issues eventually made staff, residents and family to have to trust me. I show my staff appreciation by celebrating their birthdays and staff of the month. My Aim is to create a happy friendly and safe environment for my residents as well as for my staff. This will only happen if we work as a team at the Romford Grange and I am looking forward to bringing more positive changes to the care home. We are a big happy family.


Shelby

Shelby Harvey

Job Title: Head Chef

I am thoroughly enjoying cooking for our residents, and feel I have already made a difference to their lives when it comes to tasty food and my homemade cakes.


Rhonda

Rhonda Hawkes

Job Title: Administrator

I started my journey with Healthcare Homes in November 2021 and since the beginning I had amazing and helpful colleagues. I love my job, the residents and their families are so nice.


Frequently Asked Questions about Romford Grange Care Home

What types of Care is Romford Grange Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Romford Grange Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Romford Grange Care Home have?

There are 41 Single Rooms.

What are the Facilities & Services at Romford Grange Care Home?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Romford Grange Care Home to the centre of Romford?

1.2 mile(s) as the crow flies, distance by road may be significantly further.