Romford Grange Care Home

144 Collier Row Lane, Romford RM5 3DU
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9.3 41 Reviews
  • Romford Grange Care Home, Romford
Romford Grange Nursing Home offers skilled and qualified carers for the elderly care related needs of forty-one residents, in a homely atmosphere.

The facility is well-situated for maintaining an independent lifestyle, with extensive expertise that can welcome people with Parkinson's, and cancer and stroke care needs.

Romford Grange carers aim for consistently high standards, while offering access to a varied activities programme and any other health expertise, such as GPs, that their situation might require.

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Care Provided by Romford Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sue Aryan (National Operations Manager)
  • Admission Criteria
    • Over 65
    • Ages 65+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2003

Funding & Fees Guide for Romford Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • Self-Funded Nursing Care from £1,450
    • Self-Funded Nursing Dementia Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Nursing Care from £1,500
    • RESPITE Self-Funded Nursing Dementia Care from £1,500
  • (these prices are only a guideline, please contact Romford Grange Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Romford Grange Care Home Reviews (41)

Total of 41, showing 21-40
9.3

Romford Grange Care Home has a Review Score of 9.3 (9.277) out of 10, based on 7 reviews in the last 2 years. Over all time Romford Grange Care Home has 41 reviews.

Overall Experience

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Review from L S (Daughter of Resident) published on 28 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although dad was only here for a short period of time, the staff took excellent care of him.
They were also amazingly supportive of me when my dad sadly passed. The facilities are excellent, and the food was better than what I cook! Would thoroughly recommend.

Reply from Helena Ramkissoon, Home Manager at Romford Grange Care Home

Thank you for your response; it was a pleasure attending to your dad.


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Review from L H (Daughter of Resident) published on 28 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff, every single one. My dad was very distressed when he arrived. They have made all the provisions to make him feel like family and like it's his new home. He now smiles and laughs, he is a new man. Each and every member of staff have a special part to play. Thank you all so much.

Reply from Helena Ramkissoon, Home Manager at Romford Grange Care Home

Thank you for your review; we strive to make our residents happy. We achieve job satisfaction when our clients are happy


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Review from J W (Ex Family Member) published on 28 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff who make him very happy and he is really happy there.

Reply from Helena Ramkissoon, Home Manager at Romford Grange Care Home

Thank you for your review; we always happy when our clients are happy.


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Review from Maisie H (Daughter of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom is being looked after and careed for very well. She had deteriorated a lot lately and is now on palliative care so she now needs more care than ever. The home is clean and the food is good everyone is also taking the measures to keep coved at bay.

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Review from F W (Daughter of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cannot fault the care my mother received over the six months she was there. Especially in the last seven days. My husband and I visited her most days in the short time she was there.

Reply from Olivia Shields, Marketing Assistant at Romford Grange Care Home

Thank you, Frances, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Have a wonderful day.


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Review from D S (Daughter of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well cared for and looked after so well. Making the end of his life comfortable. Not only was Dad taken care of but the family were taken care of too.
Thank you to all the staff at Romford Grange.

Reply from Olivia Shields, Marketing Assistant at Romford Grange Care Home

Thank you for your feedback and for taking the time to share your experience at Romford Grange Care Home. We are so sorry to hear about your dad but pleased you felt that he and your family were treated with respect and kindness. We hope that his time at Romford Grange did see some friendships flourish, especially with the care team.


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Review from Edward F (Son of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my mum was treated with lots of care and respect.
Everyone was very nice and attentive.
We could not have chosen a better place for our mum.

Reply from Jasmine Bracken, Marketing Administrator at Romford Grange Care Home

Thank you for your comments about your recent experience at Romford Grange Care Home. Our residents’ wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback. All of our staff are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.


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Review from B D (Daughter of Resident) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

More help, care and assistance was given to my mother in the 13 days before she died in this care home than in all the previous 7 months of purgatory she spent in a housing complex with 24-hour care.
I am so saddened I did not manage to get her to the lovely home sooner. All the staff here, whatever
their job, are caring, patient and helpful.

Reply from Jasmine Bracken, Marketing Administrator at Romford Grange Care Home

Thank you for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Romford Grange Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your mother with dignity and the compassion she deserved during her time at our home. Thank you again, if there is anything more we can do please do not hesitate to reach out.


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Review from D L (Son of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

1st class. Have brilliant staff. Would highly recommend Romford Grange.

Reply from Jasmine Bracken, Marketing Administrator at Romford Grange Care Home

Thank you for your comments about your recent experience at Romford Grange Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from L H (Son of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was placed here after problems and a safeguard at her previous home. The Grange was wonderful. Every day mum was clean and comfortable in bed. The nursing staff were very good and attentive and caring. The staff were friendly and helpful. We are so happy that mum's last days were spent at The Grange.
Thank you all.

Reply from Ronnie Cavanagh, Marketing at Romford Grange Care Home

Thank you for letting us know how we are doing at Romford Grange Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from N C (Son-in-law of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, very caring.
24/7 unrestricted access.
Always very kind and considerate.
Great home cooked food.
Always communicative and very helpful.

Reply from Ronnie Cavanagh, Marketing at Romford Grange Care Home

Thank you for your comments and for letting us know how we are doing at Romford Grange Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from M S (Daughter of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was at Romford Grange from April - November when he sadly passed peacefully away at the age of 99.
Dad was very happy, he enjoyed the company and activities. All the staff were very kind and caring.
Sometimes when I visited, he would shed a few tears but they were happy tears, he used to say
how lucky and fortunate he was to be with such nice people.
Thank you to all the staff who looked after Dad.

Reply from Ronnie Cavanagh, Marketing at Romford Grange Care Home

Thank you for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Romford Grange Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Dad with dignity and the compassion he deserved during his time at our home. We hope that his time at Romford Grange did see some friendships flourish with both the Care team and residents. Thank you again, if there is anything more we can do please do not hesitate to reach out.


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Review from Lynn C (Niece of Resident) published on 1 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our uncle was moved to Romford Grange, from hospital, when he required end of life care. The nursing and care staff were wonderfully supportive of us and helped my Uncle through a very difficult end of life. The manageress was brilliant. The other residents all seemed to be well cared for and the staff
were very pleasant and caring.

Reply from Ronnie Cavanagh, Marketing at Romford Grange Care Home

Thank you, Lynn, for your feedback and for taking the time to share your experience at Romford Grange Care Home. We are so sorry to hear about your uncle but pleased you felt your uncle received great care and hope that their time at Romford Grange did see some friendships flourish, especially with the care team.


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Review from Lee I (Son of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent ten months in this care home until she sadly passed away.
She had excellent care from everyone at this home, from every staff member, from house-keeping, catering, care and nursing staff.
We felt Mum was treated like a family member (and so did I) and her passing was treated with such
dignity, a special thank you to the nurse who was on duty at night.

Reply from Ronnie Cavanagh, Marketing at Romford Grange Care Home

Thank you Lee for your kind comments about our care team. We appreciate you taking the time to leave feedback for Romford Grange Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your mum with dignity and the compassion she deserved during her time at our home. We hope that her time at Romford Grange did see some friendships flourish with both the care team and residents. Thank you again Lee, if there is anything more we can do please do not hesitate to reach out.


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Review from R O (Brother of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good all round care.

Reply from Ronnie Cavanagh, Marketing at Romford Grange Care Home

Thank you for your comment about your recent experience at Romford Grange Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from J G (Wife of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are always kind and helpful, there are the odd few that aren't so helpful, but on the whole they are brilliant.
Always kind and considerate. They do a great job and our relative is happy and gets on with most of the staff. The food is very good and he enjoys it. He eats very well. It's nice
to know that he has made some good friends and he is happy.

Reply from Ronnie Cavanagh, Marketing at Romford Grange Care Home

Thank you for your comments, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Romford Grange Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Happy to hear that your husband has settled in well.


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Review from H I (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at this nursing home for a few years now, she is very happy, joins in some activities.
She is very well cared for, she eats all her food (for puree it's very good).
I don't have any worries about my mum's care.

Reply from Ronnie Cavanagh, Marketing at Romford Grange Care Home

Thank you, Helen, for your comments about your recent experience at Romford Grange Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from D M (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The activities are really good and entertaining.
Food is lovely and fantastic and dished up nicely and presented well.
The care is good, now and again there are little problems but the manager always seems to sort the problems out.
Mum is very happy here and doesn't have any problems.

Reply from Ronnie Cavanagh, Marketing at Romford Grange Care Home

Thank you, Debbie, for your comments about your recent experience at Romford Grange Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the range of activities and the quality of our care.


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Review from Beryl R (Daughter of Resident) published on 8 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A welcoming and friendly home. All the staff are kind and caring. The manager has an open door policy and is very supportive. The nurses and carers are very competent and treated my mother with respect and dignity. The team leader, activities coordinator, administrator, kitchen, laundry and domestic
staff do an amazing job, I cannot thank them enough. They are a great team. I would recommend Romford Grange without hesitation.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Romford Grange Care Home

Thank you, Beryl, for your kind comments about your recent experience at Romford Grange Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Lorraine P (Daughter of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were always kind to my mum she could sometimes be quite difficult, I had no concerns about her well being Whilst in Romford Grange Care Home.

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Current Review Score: 9.3 (9.277)

Overview of Review Score

The Review Score of 9.3 (9.277) out of 10 for Romford Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.723 for Romford Grange Care Home is calculated as follows: ( (62 Excellents x 5) + (19 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 83 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.554 Points relating to the number of positive Reviews for Romford Grange Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 7 Positive Reviews ÷ 8.2 = 0.854

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (3)

Sue

Sue Aryan

Job Title: Home Manager

“ I joined the company Romford Grange in September 2022 and I have to say I have settled down pretty quickly. I had to go through every detail at the home and see what was safer and more efficient for the residents, staff as well as the care home. Taking into consideration every complaint and looking for solutions to resolve these issues eventually made staff, residents and family to have to trust me. I show my staff appreciation by celebrating their birthdays and staff of the month. My Aim is to create a happy friendly and safe environment for my residents as well as for my staff. This will only happen if we work as a team at the Romford Grange and I am looking forward to bringing more positive changes to the care home. We are a big happy family.


Shelby

Shelby Harvey

Job Title: Head Chef

I am thoroughly enjoying cooking for our residents, and feel I have already made a difference to their lives when it comes to tasty food and my homemade cakes.


Rhonda

Rhonda Hawkes

Job Title: Administrator

I started my journey with Healthcare Homes in November 2021 and since the beginning I had amazing and helpful colleagues. I love my job, the residents and their families are so nice.