Review from C B (Daughter-in-law of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience

My mother-in-law has now been in Seabrook Manor for 5 years. I feel I have got to know the care home fairly well. I am my family visit every week on different days and times. She is always showered and well dressed, her room is always clean and tidy. The staff are friendly, kind and welcoming. I have

never had a reason to complain. During Covid-19 I have phoned every week and the manager keeps me informed she takes the time to listen and answer all of my questions and I never feel rushed. The meals look appetising. I don't worry about my mother-in-law I know she is in good hands.

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Review from Martin A (Son of Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience

All the staff at this care home are friendly and very helpful, the home itself is very nice and clean.
The staff do everything they can to ensure the residents are looked after as best as possible. Both my Mum and Dad were very happy there until their deaths.
I was most grateful that they were being

looked after very well in the last years of their lives.
Many thanks, Seabrooke Manor Care Home, especially the staff in Norman House.

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Review from Caroline N (Sister of Resident) published on 18 August 2020
Submitted via Website • Report

Overall Experience

I’ve always found that the home has been very welcoming, the standard of care is excellent. The cleanliness is excellent. My relative is very well looked after, the staff are all excellent. My relative has been at the home for 11 years and I couldn’t have asked for better care for him in this time.

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Review from Sandra K (Sister-in-law of Resident) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience

My sister-in-law seems to be very well looked after.

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Review from A R (Nephew of Resident) published on 17 June 2020
Submitted via Postal Card • Report

Overall Experience

Pleasant staff, quality care.

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Review from Linda D (Daughter of Resident) published on 27 April 2020
Submitted via Website • Report

Overall Experience

Sadly we are writing this review retrospectively with regard to our father's stay at Seabrooke Manor Care Home. He was a resident from February 2019 until 9th April 2020 when he reached his 99th birthday.
Dad came directly from hospital to the home and during the time spent there the care and support

he received was second to none /outstanding. He was treated with the utmost dignity and respect at all times by every one of the wonderful caring and dedicated staff.
Our Dad saw the staff as an extension of his own family and because of the open door arrangement, it provided all of us a wonderful opportunity to visit whenever we wanted.
We cannot express in words our gratitude to all of you at Seabrooke and we will never forget you and what you did for him and us.

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Review from E L (Daughter of Resident) published on 7 April 2020
Submitted via Postal Card • Report

Overall Experience

Mum was a dementia resident for 7 years until she passed away on 15th March in the care of the staff in Saxon House. We feel happy that she was well looked after and treated with dignity until the end.

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Review from D L (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience

I have found the staff to be extremely helpful. I recently attended hospital with my mother and would like to compliment the care staff who attended my mother until I arrived they were very kind and caring. I would also like to inform you the hospital nurse complimented on how clean my mother was when

changing her, she said a lot of patients come in smelly.
Down to good care standards.

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Review from P B (Niece of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience

My Aunt has resided in this home for 4 years and during this time I have seen many changes in the home and staff. I am pleased to see a big improvement across the board with new management. Regular relative meetings much needed to keep everyone informed. I am happy with the care given to my aunt.

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Review from M J (Niece of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience

Generally satisfied, however, issues related to laundry and wearing his own clothes has become a problem.

Reply from Clare Sheehan, Careline Advisor at Seabrooke Manor Care Home

Thank you for your feedback. Following our meeting, we immediately looked into your uncle's missing items which were found in a suitcase in the storeroom, due to there being too many clothes in his room. This was discussed with the housekeeping and care teams. I am glad that your uncle is now able to wear all his clothes, especially his jumpers, and I hope you feel reassured that staff will continue to support him.

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Review from M P (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience

Following the initial period of my mother settling into the home, I have been pleased to see her becoming calmer and more able to accept the changes in her life. This I have been able to communicate to family members. She is treated kindly and with respect and listened to when she has a point of view.
It

would be good if the remote to the television could be found or replaced.

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Review from S T (Daughter of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience

It's been good most of the time. Early days still settling in.

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Review from B A (Daughter of Resident) published on 30 December 2019
Submitted via Postal Card • Report

Overall Experience

Staff very friendly a helpful. The environment is very clean. Staff have been responsive to my father's needs, respecting that he likes his own space and allowing him to have meals in his room. We are able to visit anytime and there are always staff available to answer our questions. My father enjoys

the meals and they have good snacks between meals.

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Review from Susan W (Daughter of Resident) published on 21 June 2019
Submitted via Website • Report

Overall Experience

Like to thank the staff for the sympathy card and flowers for my mum's funeral and the great care you’re doing looking after my dad.

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Review from Mark H (Son of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience

I would like to thank all the staff who look after my mum. She is really happy here. She always has a smile on her face and so do your friendly staff.

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Review from John B (Son of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience

Dad came to the home in June and moved into Norman House in June has settled in very well and the staff here treat him well at what is a different transition from being independent to being looked after at 92. He is doing well thanks to the homes work.

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Review from Kevin S (Friend of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience

Relates to Norman House.
Caring staff who always have the time to discuss anything whenever we visit.
Our 90-year-old friend is very happy there and is well cared for.
Clean with good food and activities.
The finance department is also very helpful.

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Review from S P (Son of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience

Flu jab form - Not available.
Toenails - Desperately need cutting.
Clothes - for the second time in three weeks there were no clean knickers or nighties. Wheelchair - other residents using mum's own wheelchair.
Staff - Lack of staff around.
Communication between Seabrooke and ourselves is poor

(Management only).

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Review from Christine F (Daughter of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience

One member of staff has enabled my mother to receive excellent nursing care during her four years in the nursing home. She has been very sensitive to my mother's needs and instructed the staff in the best ways to manage my mother's challenging behaviour.
During my mother's last days, she ensured that

the doctor was called at just the right times and my mother passed away very peacefully in her care.

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Review from Jay J (Daughter of Resident) published on 30 July 2018
Submitted via Website • Report

Overall Experience

My mother, who is Hindu and Asian, was reluctant to take respite due to ill health but despite no other residents being of her background, she has found herself feeling well looked after. Even though she does not speak English and communication is difficult, the staff are very good with her and manage

to engage with her. Thank you to all the staff at Seabrook Manor.

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Seabrooke Manor Care Home

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