Review from Ruth M (Daughter of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience

Dad received good care here and was well looked after.

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Review from Tina P (Daughter of Resident) published on 1 June 2018
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Overall Experience

Seems to be a very happy home with caring and funny staff.

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Review from Lauren P (Granddaughter of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience

Brilliant and friendly team. Always happy to help and lovely to see my nan happy and at home!

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Review from Lisa A R (Daughter of Resident) published on 23 May 2018
Submitted via Website • Report

Overall Experience

My mother was placed at this home on 19 March. I visited her on 5 April and was shocked to discover she had NOT been showered or bathed since admission! I immediately showered her myself and raised my concerns. Staff were defensive, with one saying "oh, but we asked if she wanted assistance". Assistance

to do what? Read a book? Make a cup of tea? I did not specify what type of assistance was offered and so my 92-year-old mother was left unwashed for over two weeks! Staff policy is, surely, to at least offer washing facilities. I'm very disappointed. This, coupled with the constant smell of urine in the house, the lack of staff (only a few good ones are there) and noticeable lack of cleanliness of glasses, means I will ensure my mother never returns. It seems Redbridge are closing the good homes and leaving these ones. There were a few good staff members who seemed to make Mum's time there "okayish", but I will not be returning her there anytime soon. Very disappointing.

Reply from Clare Sheehan, Careline Advisor at Seabrooke Manor Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. We are very sorry that your Mother’s experience was not what it should be. Following your concerns raised, the management team carried out a full investigation and relayed our findings to you via letter on 23 April 2018. Since that time we have continued to engage with our Residents to ensure we listen to their needs fully, and the staff team are receiving training and mentoring in their roles as carers to ensure they deliver the best possible care for all our Residents. Staffing levels in the home are continually monitored and reviewed and we increase the levels depending on the needs of our Residents. The cleanliness of the home is monitored closely and we endeavour to ensure it is kept clean and free from malodors at all times.

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Review from S C (Sister-in-law of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience

Care and attention to residents is very good. The food looks good and they get regular meals and snacks.
A couple of staff could show a bit more empathy but on the whole, very good.

Reply from Clare Sheehan, Careline Advisor at Seabrooke Manor Care Home

Thank you for your review, and I’m happy to hear that your Sister in law is receiving good care in the home and she is enjoying the food. Your comments are extremely important to us and our Residents’ health and wellbeing is our absolute priority. I will discuss your concerns regarding some of the staff and feed this back to the team at the home to ensure that this is rectified. Once again thank you for your review it will help us continually improve our service that Residents and relatives receive.

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Review from Malcolm B (Husband of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience

All the time food is cold and no good. Sometimes in bed all day.
Need staff please and care in the home.

Reply from Clare Sheehan, Careline Advisor at Seabrooke Manor Care Home

Thank you for your review. I am sorry to hear that you are not satisfied with the care your wife is currently receiving in the Home. I have discussed your concerns regarding the food with the Chef and he will continue to monitor the food. I have also discussed your comments with the team regarding the amount of time your wife spends in bed to identify if this is her wishes. The levels of staff on the Unit are continually monitored and reviewed and we increase the levels depending on the needs of our Residents. I would like to invite you to a care review over the next two weeks at which we will involve the chef and the unit manager at your earliest convenience. Once again thank you for your review it will help us continually improve our service that our Residents and relatives receive.

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Review from M P (Son of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience

My dad is in for respite care so his experience is different to others. He is getting regular physio sessions several times per week. The food is mediocre and not very nutritional.
The nurses and carers are helpful and attentive.

Reply from Clare Sheehan, Careline Advisor at Seabrooke Manor Care Home

Thank you for your review. I am pleased and happy to hear that the Nurses and the Carers are attentive to your Father’s needs. Your comments are extremely important to us and our Residents’ health and wellbeing is our absolute priority. I will discuss your concerns with regards to the food with the Chef to ensure that the food is good quality and nutritious. Once again thank you for your review, it will help us continually improve our service that our Residents and relatives receive.

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Review from Paula H (Niece of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience

I'm so glad I went to the open day. It was such a lovely day. Staff are so lovely and friendly, everyone is so happy there. My aunty had a great time dancing and singing. The food was lovely and the wine was as well.

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Review from S W (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience

Every time we visit, my mum appears to be happy and well looked after. We're happy in the knowledge that she is safe and secure.

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Review from Valerie J (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience

Mum seems very happy and well cared for. She enjoys her activities and we are told that she joins in when she can.

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Review from H R (Son of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience

The care and support for my mother is very good. Very glad I found this home as my mother has settled in nicely and is very comfortable. I appreciate all the support provided thus far and look forward to the continued good service.

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Review from Victor S (Son of Resident) published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience

Just like to say mum has never been so happy and clean, as she lived on her own before coming to you in September 2017.

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Review from M Q (Friend of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience

Friendly staff, always helpful and cooperative.
Good - care - medical.
Pleasant surroundings.

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Review from Gordon H (Son of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience

I am satisfied that Mum is getting very good care. Although she tends not to make a fuss I know she would tell me if she was not happy during her period of respite. I have been visiting most days over the past 3 weeks and have seen nothing to cause me concern about Mum's wellbeing. All staff I have

encountered have been caring and considerate. I would definitely recommend Seabrooke Manor to others in similar circumstances!

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Review from J D (Daughter of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience

Seabrooke Manor Care Home has provided excellent care to my dad for over three years. The home itself is well run, clean and the food is good and varied and the gardener keeps the grounds lovely. The staff are exceptionally caring and all in all, this is a very nice nursing home where the staff understand

the resident's needs. My dad is aggressive and shouts a lot they deal with him calmly and professionally.

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Review from Linda H (Sister of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience

The home is very satisfactory and well kept. Staff are helpful.

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Review from Michelle P (Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience

My uncle and auntie came to stay for two weeks and they were very happy with all the staff. They liked the food and the way they were treated. Thank you so much for looking after my uncle and auntie.

Reply from Jayne Duck, Customer services administrator at Seabrooke Manor Care Home

Thank you for your review. I'm so glad to hear that your uncle and auntie enjoyed their stay with us and hope that they will come and stay with us for some more respite care.

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Review from Linda M (Daughter of Resident) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience

My dad was in another care home for approx 4 years, they found dad's Dementia very challenging and he was left mostly, days on end and very dirty due to incontinence as they said dad refused personal care.
Seabrooke Manor - When he arrived there they treated him respectfully and with kindness, humour

and in a friendly atmosphere. I never had to ask them to clean him, he was never dirty. They always talked to me about his care plan and treated me as kindly as they treated my dad. Thank you to the manager and her team, they are incredible.

Reply from Jayne Duck, Customer services administrator at Seabrooke Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Susan B (Daughter of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience

Mum has been very well cared for and I cannot complain about anything. She will be coming back to stay for respite and I know she will look forward to seeing the friendly and caring staff again, also the friends she has made with the residents.

Reply from Jayne Duck, Customer services administrator at Seabrooke Manor Care Home

Thank you for your review. I'm so glad to hear that your Mum enjoyed her stay with us and made friends with the staff and residents, hope she will visit us again soon for some respite care.

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Review from Keith D (Nephew of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience

When my Aunty came into the home a couple of years back we were very glad.
The management and staff are the best I've seen and I've worked in care for over 20 years.
All the staff are polite, helpful and have can do attitudes.
Every time we came there was always tea and biscuits.
All the staff are

passionate about their work.

Reply from Jayne Duck, Customer services administrator at Seabrooke Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Seabrooke Manor Care Home

Care Provided by Seabrooke Manor Care Home

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Funding & Fees Guide for Seabrooke Manor Care Home

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