Review from Geraldine O (Daughter of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience

Staff are friendly and take good care of my father. The place is always clean and tidy.

Reply from Jayne Duck, Customer services administrator at Seabrooke Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from M H (Son of Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience

Professionally operated home by caring members of staff within facilities that are well maintained, clean and spacious. Activities, themes and patient wellbeing is part and parcel of the care given to residents. Nurses too are caring and responsive to needs.

Well done and thank you.

Reply from Jayne Duck, Customer Services Administrator at Seabrooke Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from M W (Son of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience

The family are more than happy with the level of care and commitment shown by the staff.

Reply from Jayne Duck, Customer Services Administrator at Seabrooke Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

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Review from Carol F (Daughter of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience

For the first few months, I kept asking for certain things to be done for mum - eg hair, finger nails, chiropodist. Unfortunately, this often wasn't done. However, recently this is much improved. Hopefully, it will stay this stay this way.

Reply from Jayne Duck, Customer services administrator at Seabrooke Manor Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from Leslie R (Son of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience

All of the staff tried very hard to make the service users happy and comfortable. They all showed remarkable patience and resilience. My father was not an easy person to get along with or to care for. Despite his refusals to get out of bed the staff never stopped trying. They all tried to do their best

for him. Despite his awkwardness towards everybody, we think that deep down he really liked all the staff.

Reply from Jayne Duck, Customer services administrator at Seabrooke Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Lynda C (Niece of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience

Very kind staff who have looked after my uncle very well.

Reply from Jayne Duck, Customer services administrator at Seabrooke Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

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Review from Kathleen W (Daughter of Resident) published on 14 August 2017
Submitted via Website • Report

Overall Experience

Thank you for the care which you gave to my mother for the last 2 months of her life (she passed away yesterday). It was so nice to think that she was well looked after and such nice friendly caring staff.
The unit manager of Norman House is a very lovely person but then again all of you were. I

would not hesitate to recommend your home to anyone.
I know that she was difficult towards the end.
Thank you.

Reply from Jayne Duck, Customer Services Administrator at Seabrooke Manor Care Home

So sorry to hear of your loss. Please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

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Review from S W (Granddaughter of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience

My nan has been in respite for a month we have found the care to be really good and have no worries about the care that my nan has received. She seems to be happy eating the food, breakfast, lunch and dinner.

Reply from Jayne Duck, Customer Services Administrator at Seabrooke Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Colin M (Son of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience

The staff are respectful and warm and very caring with my dad.

Reply from Jayne Duck, Customer Services Administrator at Seabrooke Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from T C (Sister of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience

My sister has received excellent care in the nursing section. She has always been treated with dignity and respect by a dedicated and understanding team of nurses and carers.

Reply from Simone Berkeley, Customer Service Advisor at Seabrooke Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

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Review from Jean C (Wife of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience

Thanks very much to all the staff of Roman House for looking after my husband for the past 20 years. I know at times he would be very difficult to let you carry out the tasks, but never the less you look after him well.
Thanks once more and God bless you all and keep up the good work.

Reply from Simone Berkeley, Customer Service Advisor at Seabrooke Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

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Review from A H (Grandson of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience

A very nice and caring care home. My gran was very well looked after in her final weeks of life.
The staff and management were excellent in trying their best to help my gran.
The home was always very clean.
Was disappointed that the fridge wasn't on - which only was known when a cleaner pointed it

out.
Overall a very nice and caring home with great staff.

Reply from Jayne Duck, Customer Services Administrator at Seabrooke Manor Care Home

So Sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from R P (Son of Resident) published on 3 May 2017
Submitted via Postal Card • Report

Overall Experience

Good. Very friendly.

Reply from Jayne Duck, Customer sercices administrator at Seabrooke Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from G A (Son of Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience

An excellent home. My mother was well cared for. She put on weight during her stay. Staff were attentive and professional. I was always able to speak with them if I had any issues.

Reply from Emily Wilson, Customer Service Administrator at Seabrooke Manor Care Home

Thank you for your review, we appreciate your feedback. I am pleased to hear about your positive experience and appreciate your comments about our home and the care they are providing for your Mother. The Bupa Customer Care Team.

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Review from Usha S (Daughter of Resident) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience

I have left my mum twice for respite in this home. She has been very happy and neither her nor myself have got any complaints.

Reply from Emily Wilson, Customer Service Administrator at Seabrooke Manor Care Home

Thank you so much for your kind feedback. I am so pleased that your Mum has enjoyed her stays at Seabrooke Manor and that you are both happy with the home. The Bupa Customer Care Team.

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Review from G S (Godson of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience

We are very happy with my Godmothers care. She has adjusted well to her new environment.
With us living in Canada, we don't have to worry about her.
Thank you.

Reply from Jamie, National Development Manager at Seabrooke Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from C D (Wife of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience

It is a very friendly place. The staff are very good with the residents. They treat my husband very well and always have a smile. The place is clean and the food is good.

Reply from Tom Meyer, Customer Service Administrator at Seabrooke Manor Care Home

Thank you for your review, it makes us smile to read this positive experience.

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Review from Valerie M (Niece of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience

My aunt has only been in Seabrooke Manor Care Home for four months but so far I feel her quality of life has improved and she seems quite happy and content. Staff are always helpful and pleasant.

Reply from Emily Wilson, Customer Service Administrator at Seabrooke Manor Care Home

Thank you so much for your lovely review. I am so pleased you are happy with the home and the care your Aunt is receiving. I hope she continues to enjoy her stay. I will be sure to pass on your comments to the home manager. The Bupa Customer Care Team.

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Review from Jack M (Brother of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience

I am very satisfied with all the facilities and staff that deal with my sister in Seabrooke Manor Care Home.

Reply from Emily Wilson, Customer Service Administrator at Seabrooke Manor Care Home

Thank you very much for you feedback, we really appreciate it. I will pass on your comments to the home manager. The Bupa Customer Care Team.

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Review from R J S A (Son of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience

Very good care home. Very clean and good personnel.

Reply from Emily Wilson, Customer Service Administrator at Seabrooke Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Seabrooke Manor Care Home

Care Provided by Seabrooke Manor Care Home

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Funding & Fees Guide for Seabrooke Manor Care Home

Facilities