Review from V B (Grandson of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience

Staff are very friendly and caring. They are responsive to feedback. Inductions for new residents could be better.
Ongoing safety training to staff is required.
Clean premises and happy residents.

Reply from Emily Wilson, Customer Service Administrator at Seabrooke Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from JF (Daughter of Resident) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience

Our family are very pleased with the care that my father is getting. He is always clean, in clean clothes and the staff are very kind and patient.

Reply from Jayne Duck, Customer servicies administrator at Seabrooke Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Mary G (Niece of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience

My uncle was a resident in Norman House and the care and attention from the staff was superb. I could not have wished for more.

Reply from Rose Pickering, Customer Service Administrator at Seabrooke Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from William P (Son of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience

So far everything is very good. Staff are all very helpful and friendly. Positive and clean environment.

Reply from Rose Pickering, Customer Service Administrator at Seabrooke Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Victor G (Son of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience

My wife and I came to visit Seabrooke Manor Care Home in November for my Mum. We were greeted and shown around by a lovely lady. She explained what they did at the home and felt a lot more confident with Mum going into Seabrooke Manor Care Home. since Mum has been in there, we have noticed how much

better she looks and Mum remembers me as Dad. We would recommend this home. Love the atmosphere and how people can mill around. Mum really settled.

Reply from Rose Pickering, Customer Service Administrator at Seabrooke Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Mark D (Nephew of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience

Excellent, friendly staff with nice atmosphere. Very attentive, considerate and empathetic to residents.

Reply from Rose Pickering, Customer Service Administrator at Seabrooke Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Tilly M (Daughter of Resident) published on 23 December 2016
Submitted via Postal Card • Report

Overall Experience

We would like to thank all the staff members of Seabrooke Manor who looked after my father, over the last 3 months he was residing. The service was excellent and we couldn't have had any better service.

Reply from Rose Pickering, Customer Service Administrator at Seabrooke Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from M V (Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience

I was shown around the home very pleasantly and nothing was off limits. The home appeared very well organised and the environment was very calm. Residents appeared happy.

Reply from Emily Wilson, Customer Service Administrator at Seabrooke Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Rachel R (Great-Niece of Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience

Care in the home is very good.

Reply from Emily Wilson, Customer Service Administrator at Seabrooke Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Yvonne (Daughter-in-law of Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been made very welcome and finds the home extremely comfortable. The staff are very caring and considerate. Thank you.

Reply from Emily Wilson, Customer Service Administrator at Seabrooke Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Treated with Dignity

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Review from Cameron B (Nephew of Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience

Very nice home was offered a cup of tea on arrival. My aunt seems very comfortable and is well taken care of.

Reply from Emily Wilson, Customer Service Administrator at Seabrooke Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from R S (Son of Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience

In general, the home is very good. Staff are pleasant and helpful. Cleanliness is to a high standard and is maintained at all times. Minor niggles based on limited observations only are the apparent lack of activities and long waits for my mother to be taken to the toilet, admittedly during periods

of high demand.

Reply from Emily Wilson, Customer Service Administrator at Seabrooke Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Gina S (Wife of Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience

My husband has been a resident for respite care. From the day he was admitted, we have received nothing but the best care and attention. The staff are extremely professional, kind and considerate to my husband's needs and requirements. The standards of cleanliness are second to none. The rooms are delightful

and uplifting. The whole experience has been wonderful, both for my husband and myself.

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Review from Toni W (Daughter of Resident) published on 14 December 2016
Submitted via Postal Card • Report

Overall Experience

My mum's experience is always good and she is well looked after.

Reply from Jayne Duck, Customer Servicies Administrator at Seabrooke Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Chris F (Son of Resident) published on 5 December 2016
Submitted via Postal Card • Report

Overall Experience

My mother has settled in really well and seems to have a great rapport with the staff. So after the first few weeks, we are delighted with everything.

Reply from Jayne Duck, Customer Services Administrator at Seabrooke Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Georgina M (Granddaughter of Resident) published on 5 December 2016
Submitted via Postal Card • Report

Overall Experience

Totally happy with the care provided for my grandma, the place is lovely, bright and easy to get around. Lovely, friendly staff who do their best for their residents.

Reply from Jayne Duck, Customer Services Administrator at Seabrooke Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from A P (Sister of Resident) published on 28 November 2016
Submitted via Postal Card • Report

Overall Experience

I visit my sister about once a month. Do not notify the home I am coming. My sister is always clean and well dressed and I am made to feel welcome. At the moment she is losing a lot of weight which is causing concern but she can be very stubborn and the staff are always trying to encourage her to eat

and drink I know this is not easy. I always go to a quiet room with my sister then I pop to her room to take toiletries down and check when she needs more. Her room is always clean and tidy.

Reply from Rose Pickering, Customer Service Administrator at Seabrooke Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Jean F (Resident) published on 21 November 2016
Submitted via Postal Card • Report

Overall Experience

Since coming here, I have been very happy and I am so grateful for the way that the staff look after all of us who are in the need of the help we need.

Reply from Rose Pickering, Customer Service Administrator at Seabrooke Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Shirley E (Daughter of Resident) published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience

On viewing the home, we were made to feel very welcome. The nurse who showed us around, seemed very confident and competent. We all felt very relaxed and comfortable with the services they provide and hopefully dad will too.

Reply from Jayne Duck, Customer services administrator at Seabrooke Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from M H (Daughter of Resident) published on 12 September 2016
Submitted via Postal Card • Report

Overall Experience

My mother has been well cared for here for over 9 years of her life. The staff could not be more caring and supportive and displayed a genuine fondness for her- despite her trying personality. In her last week they have nurtured her and shown enormous compassion with the result that she died peacefully

and pain free at 97 yrs old.

Reply from Jayne Duck, customer services administrator at Seabrooke Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Facilities

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Cleanliness

Treated with Dignity

Food & Drink

Staff

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Management

Safety / Security

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Value for Money

Seabrooke Manor Care Home

Care Provided by Seabrooke Manor Care Home

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Funding & Fees Guide for Seabrooke Manor Care Home

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