Review from CM (Great-Niece of Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience

Every time I visit, I find the staff are very friendly and helpful. The home is always clean and tidy. My Great-Aunt seems happy and well looked after.

Reply from Jayne Duck, Customer Services Administrator at Seabrooke Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Sylvia W (Mother of Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience

Adequate but more staff would be appreciated, also stimulating activities.

Reply from Jayne Duck, Customer Services Administrator at Seabrooke Manor Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care team

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Review from John R (Husband of Resident) published on 25 August 2016
Submitted via Postal Card • Report

Overall Experience

Excellent quality service. Good team leader and staff.

Reply from Emily Wilson, Customer Service Administrator at Seabrooke Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from G T (Daughter of Resident) published on 22 August 2016
Submitted via Postal Card • Report

Overall Experience

Since my mum has been a resident since January 2015, I have seen a change in the home, the staff have always been very helpful. I certainly would recommend Seabrooke Manor as the overall standard is excellent. It is good to see it being updated. The activity staff add a bonus to the residents as it

keeps them occupied.

Reply from Jayne Duck, Customer Services Administrator at Seabrooke Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Sheila S (Resident) assisted by family/friend published on 18 August 2016
Submitted via Postal Card • Report

Overall Experience

I stayed for over a week. The staff were fantastic and catered to all my needs. The food was well prepared and the services overall were brilliant.

Reply from Jayne Duck, Customer Services Administrator at Seabrooke Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Dawn A (Friend of Resident) published on 15 August 2016
Submitted via Postal Card • Report

Overall Experience

A female member of staff was very polite and understanding of a difficult situation. She was extremely understanding of our difficulty and although we were personally stressed with what we had been told by the care home, due to some difficulties with seeing our friend due to a misunderstanding. She

was very respectful, polite and professional in her manner. This was not the first time we received her helpfulness, politeness and professionalism. A great asset to the care home, if only all staff were as caring and diligent to the people in their care.

Reply from Rose Pickering, Customer Service Administrator at Seabrooke Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Kevin H (Son of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience

My father was transferred to Seabrooke Manor in August and my family have got to know the staff who we have a lot of praise for, as they provide a good level of care in a safe environment for him. Overall we are satisfied with the care provided to my father.

Reply from Emily Wilson, Customer Service Administrator at Seabrooke Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from L W (Son of Resident) published on 20 July 2016
Submitted via Postal Card • Report

Overall Experience

The care you gave to our father was with love and dignity. He was a well respected gentleman and you and all the staff treated with respect with sensitivity and we will always be grateful for that.

Reply from Rachel Elliott, Customer Service Administrator at Seabrooke Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Norma S (Sister of Resident) published on 19 July 2016
Submitted via Postal Card • Report

Overall Experience

My sister and I and all the family are very happy with the home and very grateful for all the help that we get.

Reply from Rose Pickering, Customer Service Administrator at Seabrooke Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Peter P (Brother of Resident) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience

Satisfied with the outcome of today's events.

Reply from Emily Wilson, Customer Service Administrator at Seabrooke Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Michael T (Nephew of Resident) published on 29 June 2016
Submitted via Postal Card • Report

Overall Experience

Aunty is very independent by nature but she is very happy and settled at Seabrooke Manor. She is deaf and finds communication difficult sometimes. She doesn't take part in activities provided but is always actively involved in her room, reading etc.

Reply from Lydia Waller, Customer Service Administrator at Seabrooke Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Blanche W (Resident) published on 17 June 2016
Submitted via Postal Card • Report

Overall Experience

I find everything really nice all the staff are all caring and very able. I don't have to worry about anything. They look after me very well. Anything I need they provide me with no trouble.

Reply from Rose Pickering, Customer Service Administrator at Seabrooke Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Seabrooke Manor Care Home

Care Provided by Seabrooke Manor Care Home

Good to Know

Funding & Fees Guide for Seabrooke Manor Care Home

Facilities