The Sidcup Care Home

2/8 Hatherley Road, Sidcup DA14 4BG
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9.5 169 Reviews
  • The Sidcup Care Home, Sidcup
The Sidcup offers nursing and residential care, both long-term and short stay care.

The home is a purpose-built with modern comforts and conveniences. It prides itself on its warm and homely environment where residents can relax and feel safe inside the home and in the gardens. All bedrooms have en suite facilities and are furnished to a high standard.

The home consists of two floors, with dining rooms and lounges on each floor. The home also benefits from its own cinema lounge, large well- maintained gardens, its own hairdressing salon, and private lounge, ideal for family events and celebrations. The home has visiting professionals such as physiotherapists and chiropodists.

As an enhanced service to residents, weekly GP visits are conducted at The Sidcup Care Home, enabling residents to receive regular, personalised medical reviews as part of their approach to person-centred care.

At mealtimes a wide range of nutritious dishes are offered, always made with fresh ingredients. Residents’ dietary needs and personal preferences are always taken into account by the chef. The chef will visit residents to make tailored menus if necessary. There are regular tea rounds throughout the day with fresh cakes after lunch.

As well as regular, organised activities such as quizzes, bingo, film afternoons, board games and arts and crafts sessions, trips out to local places of interest, visiting entertainers and pantomimes, as well as tai chi and holistic massage and aromatherapy.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK The Sidcup'.

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Care Provided by The Sidcup Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 100 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Caroline Soriano (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (100)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Sidcup Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There’s so much to do and see in the local area, including Eltham Palace and Gardens, Danson Park and boating lake, and the 60 acres of parkland at Swanley Park – you’ll find a lovely little café there.


  • Parking

  • The home has it's own private care park.


The Sidcup Care Home Reviews (169)

Total of 169, showing 1-20
9.5

The Sidcup Care Home has a Review Score of 9.5 (9.527) out of 10, based on 51 reviews in the last 2 years. Over all time The Sidcup Care Home has 169 reviews.

Overall Experience

  • 94
  • 53
  • 10
  • 7
  • 5

Date Published

169
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Review from Paul W (Son of Resident) published on 13 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From first point of contact ie reception and management to my fathers care everybody has been so kind and so professional. I was able to go on holiday leaving my Dad in safe hands, all the staff are so happy and caring. The care home is absolutly spotless and my Dads room was super. My dad loved his
stay there and its so nice to have that as a respite option. A wonderful experience for my Dad and myself a big thank you to all the team.

Reply from Fran Donno, Customer Service Adviser at The Sidcup Care Home

Thank you for your lovely words. It is always wonderful to hear words like "Kind" and "Professional" being used to describe our staff and we are very happy to hear you felt at ease with your Dad in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from K C (Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a wonderful experience here. Everyone has been so kind to me. I have no complaints about the accommodation or the food.

Reply from Maria Ricketts, Customer Care Adviser at The Sidcup Care Home

Thank you for your kind words. It is always nice to hear from residents feeling cared for and looked after. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from S S (Daughter of Resident) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent 16 months at The Sidcup Care Home before passing away in November. We took a long time to choose the right facility as we wanted to ensure my dad had the best. From the time my dad was admitted we knew we had made the right choice. Most importantly my dad felt safe and considered his lovely
room his home and trust me my dad would have been vocal had he been unhappy. My dad was treated like family with dignity, respect and as an individual. Two members of night staff, made it easy for us to go home at night knowing that my dad was in the amazing hands and would cared for like we would care for him. I cannot emphasise enough how amazing the night staff were, they felt like extended family due to the kindness and compassion they showed not only to my dad but us, we will be eternally grateful to them for their exceptional caring and kindness. I want to thank everyone for the care provided to my dad during his stay.

Reply from Maria Ricketts, Customer Care Adviser at The Sidcup Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Bienvenido V (Resident) published on 20 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very respectful. The food was good and the rooms were always tidy and if anybody of friends would ask me if I am satisfied where I am staying now. Why not try it yourself?

Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for your kind words. It is always nice to hear from residents feeling like they were cared for and looked after. Hopefully you will go away from this feeling like you received the best possible care. Thank you for choosing The Sidcup Care Home for your stay.


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Review from Richard B (Respite Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was only here for a week of convalescence following a hernia operation. I am grateful for the high level of care I received and the kindness of all the staff.
If the occasion arose, I would certainly like to come back here to be looked after.
A special shout out to one member of staff, in particular,
who was very kind to me.

Reply from Maria Ricketts, Customer Care Adviser at The Sidcup Care Home

Thank you for your kind words. We are very happy to hear you felt at ease in our care. Thank you for choosing The Sicup for your stay.


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Review from Gert H (Respite Resident) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I loved The Sidcup place and I was very fond of the garden where I spent many hours sunbathing.
The facility for me in a wheelchair was excellent and the staff was ever so friendly and polite.
I hope to come back next time my darling wife goes on holiday again.

Reply from Maria Ricketts, Customer Care Adviser at The Sidcup Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing The Sidcup for your stay.


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Review from A W (Son of Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my Mother has been accepted as a resident at The Sidcup Care Home, I have found the staff very caring and helpful.
The facilities are excellent and I am very pleased that my Mother is in a secure and safe home.

Reply from Maria Ricketts, Customer Care Adviser at The Sidcup Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mother in our care. We hope to continue providing your loved one with the best possible care.


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Review from S R (Wife of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband seems happy staying here. All the staff are very pleasant and nice. All the activities here were enjoyable and fun.

Reply from Maria Ricketts, Customer Care Adviser at The Sidcup Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to seeing you again.


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Review from C B (Daughter of Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad arrived at The Sidcup Care Home 18 months ago. All the staff, from reception, cleaners, management, chefs, activity ladies, carers, and nurses are so friendly, caring, and kind.
Dad is well looked after and is very happy here. Dad recently celebrated his 100th Birthday. The activity ladies
decorated the dining room beautifully and the chef made a lovely cake and organised food for Dad's very special celebration with family and friends. An excellent care home that we are so lucky to have found.

Reply from Fran Donno, Customer Service Adviser at The Sidcup Care Home

Thank you for your lovely review. It is always wonderful to hear words like "kind", "caring" and "friendly" being used to describe our staff and we are so pleased to hear that your Dad had a brilliant day celebrating his special 100th birthday. We are very happy to hear you can feel at ease with your Dad in our care. We hope to continue providing your loved one with the best possible care.


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Review from Kay M (Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a very pleasant experience here. The staff are so friendly and helpful. Nothing has been too much trouble. The food has, for the most part, been good and my room and the public rooms are always clean. The staff also work hard to entertain the residents with an activity every afternoon for
those who might be interested. I have enjoyed my stay and would recommend The Sidcup to anyone who asks me.

Reply from Rosie Smith, Customer Advisor at The Sidcup Care Home

Hello and thank you for taking the time to leave the staff at The Sidcup Care Home such a lovely review. We are so pleased that you enjoy your stay with us and that the staff, activities, home and food have all matched or exceeded your expectations. We look forward to welcoming you back in the future, should you need us. Best wishes!


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Review from J B (Respite Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was welcomed in a friendly manner by the secretarial staff and daily staff attendants. Direction to dining rooms, lounge and events were explained and encourgaed. Advanced meal options adequate and variety of food good. A good experience during my 2 week stay due to a fall at home requiring treatment
at hospital and whilst my family were on holiday.

Reply from Rosie Smith, Customer Advisor at The Sidcup Care Home

Hello and thank you for taking the time to leave the staff at The Sidcup Care Home a good review. We are so pleased you had a good experience within the home and wish you all the best in the future.


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Review from R B (Husband of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife spent 2 and a half weeks in Sidcup Care Home and she received such great care from the staff. I could tell from the cleanliness of the room and bed that all was good. And my wife had clean clothes on every day too. The staff from management down were very kind to me as well.

Reply from Fran Donno, Customer Service Adviser at The Sidcup Care Home

We appreciate you taking the time to leave us your comments. We are so pleased to hear that you felt at ease with your Wife in our care and that she had a positive experience in our care. We are glad to hear that you were impressed with the cleanliness of The Sidcup Care Home and that your Wife was looked after and supported well. Thank you for choosing The Sidcup for your wife's stay.


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Review from M O (Daughter of Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent communication on admission. Staff polite, pleasant, informative. Care provision, Mum's needs were very well catered for. Food good, many choices. Alternatives provided. Senior carers knowledge of conditions, medications and action taken when Mum was unwell was excellent. Entertainment team:
very patient, variety of entertainments and all residents encouraged to take part.

Reply from Rosie Smith, Customer Advisor at The Sidcup Care Home

Hello and thank you for leaving such a positive review for the staff at The Sidcup Care Home. It is always great to hear words like "polite", "pleasant" and "informative" used to describe our staff. We are thrilled to hear that your Mum was so well taken care of when unwell and that the level of care from senior carers was "excellent". We hope that your Mum continues to enjoy her stay with us!


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Review from Dawn N (Daughter of Resident) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise The Sidcup Care Home enough. Excellent leadership, great carers who really looked after my dear mum. They genuinely care and are very compassionate and kind. They were always happy to answer questions and responded very positively to requests we had. They tried so hard to help with my
mum's food too. Kitchen staff, cleaning staff excellent. Ten out of ten!

Reply from Grace Langfield, Customer Service Adviser at The Sidcup Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one has been cared for and looked after to such a high standard. It's wonderful to hear the communication by staff has always been efficient and thoughtful with Mum's care in mind. We will certainly pass your comments on to the manager.


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Review from A Y (Sister of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My disabled brother went for respite for my daughter's wedding as it is hard to travel with him now. He was not happy, never wants respite again there, despite being happy at another care home!
He only was shaved twice in 9 days, left buzzing when colostomy bag come off for 20 minutes. Clothes disappeared
or not ready. Totally horrible experience for him. He won't be back!

Reply from Rosie Smith, Rosie Smith at The Sidcup Care Home

We appreciate you taking the time to leave us your feedback and we are disappointed to hear about your brother's experience. Our resident's health and well-being is an absolute priority. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?


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Review from K H (Daughter of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad came into the care home last September. To date, I cannot praise the home enough. The care, the cleanliness, the dedication, the meal choices, exceed all expectations. The staff here from house services to the caring team all go above and beyond the extra mile. To leave your parent in a care
home, I imagine is one of the most difficult decisions we ever have to make in life. This care home is a real gem of a find, we honestly as a family cannot fault it in any way. The real bonus is how they listen and act upon the voice of the family. Thank you.

Reply from Fran Donno, Customer Service Adviser at The Sidcup Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and it is lovely to hear that you and your family feel like a part of The Sidcup family. We are glad to help you and your family through such a difficult time. Please let us know if there is anything we can do to make your Dad's stay as comfortable as possible.


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Review from Susan W (Daughter of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy and extremely grateful that my mother spent her last few months of life in this beautiful home with the most caring and dedicated staff, who she loved and who made us so welcome. Mum was safe and well cared for, having a lovely room which we are thankful for. I loved visiting Mum here,
nothing was any trouble for the professional, lovely staff, a marvelous team. I was impressed by all the different activities for residents and the hard work of the staff. I cannot thank you enough.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you for taking the time to leave your review. We are so happy to have been able to care for your mother during her last days. Hopefully, you can go away from this feeling like your loved one received the best possible care.


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Review from R P (Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Comfortable and secure living experience. Entertainment available has recently been expanded and resident enjoyment and participation notably increased.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you for your feedback. We are glad to hear that you are enjoying the new expanded range of activities on offer. Please let us know if there is anything more we can do to make your stay as comfortable as possible.


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Review from J T (Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy here at this care home. I have a nice room and my own TV. Regular meals, a cup of tea in between. Medication seen to. The staff are excellent and work well together. I love the social team, always happy and run lots of entertainment. I would recommend this care home.

Reply from Fran Donno, Customer Service Adviser at The Sidcup Care Home

Thank you for your lovely review. We are pleased to hear that you are happy at The Sidcup Care Home and we are pleased to hear that you are impressed with the staff. We hope to continue providing you with the best possible care.


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Review from S V (Son of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad used to be in a very bad mood but in the past few months he has been in a very good mood and it's because of all the nurses here, especially two ladies who have been fun.

Reply from Eden Tomlinson, Customer Service Adviser at The Sidcup Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your Dad in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible.


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Current Review Score: 9.5 (9.527)

Overview of Review Score

The Review Score of 9.5 (9.527) out of 10 for The Sidcup Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 51 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.527 for The Sidcup Care Home is calculated as follows: ( (384 Excellents x 5) + (171 Goods x 4) + (33 Satisfactorys x 3) + (1 Poors x 2) + (11 Very Poors x 1) ) ÷ 600 Ratings = 4.527

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Sidcup Care Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

All rooms have ensuite facilities, telephone points and there is a freeview television in every room.


Awards / Recognitions (7)

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Meet the Team (1)

Caroline

Caroline Soriano

Job Title: Home Manager

Joined: 2018

Welcome to The Sidcup Care Home, we’d be delighted to show you around. Our team is passionate about providing the best person-centred care and our top priority is the safety and welfare of the residents.


Frequently Asked Questions about The Sidcup Care Home

What types of Care is The Sidcup Care Home registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Sidcup Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Sidcup Care Home have?

There are 100 Single Rooms.

What are the Facilities & Services at The Sidcup Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Sidcup Care Home to the centre of Sidcup?

0.2 mile(s) as the crow flies, distance by road may be significantly further.