The Sidcup Care Home

2/8 Hatherley Road, Sidcup DA14 4BG
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9.5 170 Reviews
  • The Sidcup Care Home, Sidcup
The Sidcup offers nursing and residential care, both long-term and short stay care.

The home is a purpose-built with modern comforts and conveniences. It prides itself on its warm and homely environment where residents can relax and feel safe inside the home and in the gardens. All bedrooms have en suite facilities and are furnished to a high standard.

The home consists of two floors, with dining rooms and lounges on each floor. The home also benefits from its own cinema lounge, large well- maintained gardens, its own hairdressing salon, and private lounge, ideal for family events and celebrations. The home has visiting professionals such as physiotherapists and chiropodists.

As an enhanced service to residents, weekly GP visits are conducted at The Sidcup Care Home, enabling residents to receive regular, personalised medical reviews as part of their approach to person-centred care.

At mealtimes a wide range of nutritious dishes are offered, always made with fresh ingredients. Residents’ dietary needs and personal preferences are always taken into account by the chef. The chef will visit residents to make tailored menus if necessary. There are regular tea rounds throughout the day with fresh cakes after lunch.

As well as regular, organised activities such as quizzes, bingo, film afternoons, board games and arts and crafts sessions, trips out to local places of interest, visiting entertainers and pantomimes, as well as tai chi and holistic massage and aromatherapy.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK The Sidcup'.

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Care Provided by The Sidcup Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 100 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Caroline Soriano (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (100)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Sidcup Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There’s so much to do and see in the local area, including Eltham Palace and Gardens, Danson Park and boating lake, and the 60 acres of parkland at Swanley Park – you’ll find a lovely little café there.


  • Parking

  • The home has it's own private care park.


The Sidcup Care Home Reviews (170)

Total of 170, showing 21-40
9.5

The Sidcup Care Home has a Review Score of 9.5 (9.533) out of 10, based on 52 reviews in the last 2 years. Over all time The Sidcup Care Home has 170 reviews.

Overall Experience

  • 95
  • 53
  • 10
  • 7
  • 5

Date Published

170
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21
52
118

Review from S V (Son of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad used to be in a very bad mood but in the past few months he has been in a very good mood and it's because of all the nurses here, especially two ladies who have been fun.

Reply from Eden Tomlinson, Customer Service Adviser at The Sidcup Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your Dad in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible.


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Review from Matt B (Son of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad was on Granville floor for only two weeks as, unfortunately, he passed away. While he was there, we were very happy with the excellent level of care that he received. All the staff we met were all very professional, kind and caring. They were always friendly and took time to speak to Dad and
always kept us updated on his health and welfare. The room was nice and he enjoyed all the meals which were prepared for him.

Reply from Fran Donno, Customer Service Adviser at The Sidcup Care Home

We appreciate you taking the time to leave us your lovely review. We are saddened to hear about your loss and we are glad to help you and your family through such a difficult time. It is always nice to hear words like “kind” and "caring” being used to describe our staff and we are pleased to hear that you were kept updated about your dad's health and welfare. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Alison B (Daughter of Resident) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'd like to thank 'all staff' on Granville who made the last 18 months of my lovely mum's life so very comfortable with their dedicated careand touching kindness from the day that she arrived to her last moments. RIP Mum: 17/08/1927 - 29/11/2023

Reply from Eden Tomlinson, Customer Service Adviser at The Sidcup Care Home

We appreciate you taking the time to leave us your comments. We are glad to help you and your family through such a difficult time. We are saddened to hear about your loss. Hopefully, you will go away from this feeling like your mum received the best possible care.


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Review from I B (Son of Resident) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The team did a fantastic job looking after my dad while he got over a fall. They treated him with dignity and professionalism at all times.

Reply from Fran Donno, Customer Service Adviser at The Sidcup Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one was cared for and looked after. It is always nice to hear words like “Dignity” and “Professionalism” being used to describe our care. Thank you for choosing The Sidcup for your dad's stay.


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Review from Linda R (Daughter of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at The Sidcup for nearly two years. Sadly, she passed away just after Christmas. Throughout her time as a resident at the home, she was cared for with kindness and dignity. The management and staff on the Knoll floor were always supportive and positive. The atmosphere of the home is welcoming
and cheerful, the food choices are good and the activities are varied. My mum was shy and never wanted to join in much, but the staff always tried to encourage and include her, whilst allowing her to make her own choices. She was cared for professionally and kindly at the end and I would like to thank the home for looking after her so well.

Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for your kind words. We send our condolences for your loss. We are glad to help you and your family through such a difficult time and it is always nice to hear from family members feeling like their loved one has cared for and looked after. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from Phil L (Son of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good friendly staff. Excellent care. Helpful when booking in.

Reply from Eden Tomlinson, Customer Service Adviser at The Sidcup Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from M S (Daughter of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was very well-looked after during her week's stay at 'The Sidcup.'
All the staff were very kind and caring towards her. A couple of times she experienced bad nights. On these occasions the staff attended to her promptly and were able to reassure her.
Mum particularly enjoyed going in the pretty
garden and enjoying the fresh air and opportunity to sit outside in the sun. She also enjoyed the company of many of the residents and the lovely staff who were so kind. Thank you Knoll floor!

Reply from Grace Langfield, Customer Service Adviser at The Sidcup Care Home

Thank you for your feedback. We are pleased to hear you felt so at ease with your Mum in our care, and to hear the staff were so attentive whenever she needed that extra support. Thank you for choosing The Sidcup for your Mum's stay.


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Review from V W (Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank everyone on the ward for their kindness and care for the kindness and care I have received during my stay on the ward. Many thanks for everything and for helping me get back on my feet.

Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for your kind words. It is always nice to hear words like “kindness” being used to describe our care. Please let us know if there is anything we can do to make your stay as comfortable as possible and thank you for choosing The Sidcup for your stay.


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Review from Tracy S (Daughter of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall we were pleased with the care our mother received.

Reply from Grace Langfield, Customer Service Adviser at The Sidcup Care Home

Thank you for your feedback and thank you for choosing The Sidcup for your mother's stay.


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Review from Simon V (Son of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came in for very short-notice respite care. I am very pleased with the care she received. She has thoroughly enjoyed herself and will be back when we go on holiday again.

Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for taking the time to leave your kind review. It is always nice to hear from family members who feel like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care and we look forward to seeing you all again soon.


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Review from James E (Son of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is a resident at The Sidcup Care Home having stayed short visits previously he is happy to stay permanently now. The home is very comfortable and clean. Rooms provide privacy, security and a safe environment and residents freely walk or wheelchair around the home to the lounge for TV, activities
or chatting in the dining room. All staff (reception, maintenance, cleaners, nurses, kitchen, management) are friendly and care about and chat with residents. The food and variety I hear are decent but it's the warm professional staff that really make it a happy home. I visit a lot and agree with my dad, it's a very good care home.

Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for your kind words. We hope The Sidcup Care Home did everything possible to make the transition as easy as possible. It is always nice to kind words being used to describe our staff and our care home. Please let us know if there is anything we can do to make Dad's stay as comfortable as possible.


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Review from T W (Son of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was only in The Sidcup Care Home for three nights following her discharge from hospital but I cannot speak highly enough of the care she received during her short stay. My mum was in the very late stages of dementia and Parkinson’s disease and therefore couldn’t communicate or do anything for
herself. In spite of that she was treated with such care it was heartwarming to see. All of the staff showed great care and patience with her as well as being incredibly polite and helpful to me and my dad during our obvious upset.
I was always worried about the quality of the care home my mum would ultimately end up in, but I needn’t of worried; The Sidcup Care Home was excellent for the short time we needed it and I wouldn’t hesitate to recommend it to anyone if their loved ones required nursing care. From our initial contact to my mother's death, all of the staff at Sidcup were sensitive to our situation and feelings. Thank you.

Reply from Eden Tomlinson, Customer Service Adviser at The Sidcup Care Home

Thank you for your kind words, we are very happy to hear you felt at ease with your mum in our care through such a difficult time. We are saddened to hear about your loss, but hopefully you will go away from this feeling like your mum received the best possible care at The Sidcup Care Home.


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Review from Peter C (Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I find care and general living conditions to be good. Care assistants, without exception, give 100% to residents and suffer rudeness without showing an excessive reaction. There are many instances of short staffing leaving less essential care to be downgraded.
I find that the service provided,
despite the obvious staff shortages is the best possible as the result of the dedication to residents of a professional care team.

Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for taking the time to leave your review. It is always nice to hear from residents feeling like they are cared for and looked after and we hope you feel like a part of our The Sidcup family. We will discuss your feedback with the home’s manager to help them continually improve their service. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from S C (Daughter of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My family, my husband and myself are delighted with the superb care my dad has received from the first day he arrived at the home. We have to fit our visits around his numerous activities. He took residence about mid-March 2023 he looks amazing, has put on weight and is always busy. Wonderful staff.
The best decision ever made. Thank you for a wonderful home.

Reply from Fran Donno, Customer Service Adviser at The Sidcup Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are glad to help you and your family through such a difficult time and we are pleased to hear that your dad has benefitted from our excellent staff providing good quality care. Please let us know if there is anything we can do to make your dad's stay as comfortable as possible.


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Review from L K (Daughter of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum always enjoys her stay here.
Staff are excellent as are the facilities and entertainment.
Thank you.

Reply from Fran Donno, Customer Service Adviser at The Sidcup Care Home

Thank you for taking the time to leave your lovely review. We are so pleased to hear that you are impressed with our facilities, staff and entertainment at The Sidcup and that you can feel at ease knowing that your mum is being looked after and well cared for. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from S T (Son of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been staying at The Sidcup Care Home since April 2022. The overall experience was excellent. The most important thing to me is knowing my father is safe and well looked after, The Sidcup Care Home has achieved this already. All the staff I come across are friendly and supportive. Although
my father is not able to communicate verbally, I know that he's settled in very well and likes the home very much.

Reply from Rebecca Kellegher, Customer Service Adviser at The Sidcup Care Home

Thank you for your kind words. We are pleased to hear the overall experience with The Sidcup Care Home has been excellent. We are glad to help you and your family through such a difficult time and if there is anything more we can do to make your father's stay as comfortable as possible, please do let us know.


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Review from B C (Son of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are absolutely brilliant. Care is great. Nothing is too much trouble! Thank you!

Reply from Fran Donno, Customer Service Adviser at The Sidcup Care Home

Thank you for your lovely review. We are so pleased that you are impressed with the levels of care that our staff at The Sidcup provide and that you can feel at ease with your loved one in our care. We hope to continue providing your loved one with the best possible care.


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Review from Russ C (Cousin of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For the most part, my cousin received very good care from several exceptional staff, for which the family is truly grateful. However, the night care fell short of that given by the day care team and this appears to have been a common observation by other resident family members. Catering for the most
part was good but again, a common observation was food served that was incapable of being cut/prepared by residents (and in some cases by staff). Very disappointed in handling the recovery of the body which was demanded just four hours after her passing.

Reply from Fran Donno, Customer Service Adviser at The Sidcup Care Home

Thank you for taking the time to leave your review. We are saddened by your loss and send our condolences. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will discuss your feedback with the home’s manager to help them continually improve their service. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from J C (Daughter-in-law of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Comfortable and clean home. Seems well-staffed though no reception on bank holidays!

Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your loved one in our care. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from T R (Son of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came from hospital for assessment. Her condition has improved significantly since her arrival. She is happy with her room, staff and care. Thank you for taking care of Mum.

Reply from Rebecca Kellegher, Customer Service Adviser at The Sidcup Care Home

Thank you for taking the time to leave your review. We are pleased to hear your mum is happy with her room, the staff and her care and that her condition has improved significantly. Thank you for choosing The Sidcup Care Home.


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Current Review Score: 9.5 (9.533)

Overview of Review Score

The Review Score of 9.5 (9.533) out of 10 for The Sidcup Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.533 for The Sidcup Care Home is calculated as follows: ( (395 Excellents x 5) + (171 Goods x 4) + (34 Satisfactorys x 3) + (1 Poors x 2) + (11 Very Poors x 1) ) ÷ 612 Ratings = 4.533

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Sidcup Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

All rooms have ensuite facilities, telephone points and there is a freeview television in every room.


Awards / Recognitions (0)

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Meet the Team (1)

Caroline

Caroline Soriano

Job Title: Home Manager

Joined: 2018

Welcome to The Sidcup Care Home, we’d be delighted to show you around. Our team is passionate about providing the best person-centred care and our top priority is the safety and welfare of the residents.