The Sidcup Care Home

2/8 Hatherley Road, Sidcup DA14 4BG
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9.5 170 Reviews
  • The Sidcup Care Home, Sidcup
The Sidcup offers nursing and residential care, both long-term and short stay care.

The home is a purpose-built with modern comforts and conveniences. It prides itself on its warm and homely environment where residents can relax and feel safe inside the home and in the gardens. All bedrooms have en suite facilities and are furnished to a high standard.

The home consists of two floors, with dining rooms and lounges on each floor. The home also benefits from its own cinema lounge, large well- maintained gardens, its own hairdressing salon, and private lounge, ideal for family events and celebrations. The home has visiting professionals such as physiotherapists and chiropodists.

As an enhanced service to residents, weekly GP visits are conducted at The Sidcup Care Home, enabling residents to receive regular, personalised medical reviews as part of their approach to person-centred care.

At mealtimes a wide range of nutritious dishes are offered, always made with fresh ingredients. Residents’ dietary needs and personal preferences are always taken into account by the chef. The chef will visit residents to make tailored menus if necessary. There are regular tea rounds throughout the day with fresh cakes after lunch.

As well as regular, organised activities such as quizzes, bingo, film afternoons, board games and arts and crafts sessions, trips out to local places of interest, visiting entertainers and pantomimes, as well as tai chi and holistic massage and aromatherapy.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK The Sidcup'.

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Care Provided by The Sidcup Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 100 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Caroline Soriano (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (100)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Sidcup Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There’s so much to do and see in the local area, including Eltham Palace and Gardens, Danson Park and boating lake, and the 60 acres of parkland at Swanley Park – you’ll find a lovely little café there.


  • Parking

  • The home has it's own private care park.


The Sidcup Care Home Reviews (170)

Total of 170, showing 41-60
9.5

The Sidcup Care Home has a Review Score of 9.5 (9.533) out of 10, based on 52 reviews in the last 2 years. Over all time The Sidcup Care Home has 170 reviews.

Overall Experience

  • 95
  • 53
  • 10
  • 7
  • 5

Date Published

170
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Review from Joanna A (Cousin of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin is very happy that she is being listened to. Understandably, the waiting time for her pads to be changed after she has cleared her bowels can be from 30 minutes to 1.5 hours. Knowing the staff always makes my cousin feel at home. Thank you.

Reply from Rebecca Kellegher, Customer Service Adviser at The Sidcup Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will discuss your feedback with the home’s manager to help them continually improve their service. Please let us know if there is anything we can do to make your cousin's stay as comfortable as possible.


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Review from Anthony B (Son of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in the home for two months now, when she arrived from the hospital she was in poor condition. The home has done a wonderful job getting her better. Now and again there is a little wait for Mum to get her pad changed but overall majority of the staff do a good caring job. Management has
been very helpful and understanding towards me and Mum.

Reply from Rebecca Kellegher, Customer Service Adviser at The Sidcup Care Home

Thank you for taking the time to leave your review. We hope The Sidcup Care Home did everything possible to make the transition as easy as possible. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will discuss your feedback with the home’s manager to help them continually improve their service. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.


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Review from Sue C (Daughter of Resident) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The residential care team have been brilliant with my mum. She moved in there in February from Northumberland to be closer to family in London. At that point, she was in shock at moving from her bungalow to a care home, anti-social and did not want anything to do with the activities. The team reassured
me that all would be fine given time but I was very anxious and guilty about the whole thing. Fast forward a couple of months and what a transformation! She has settled in so well, takes part in all the activities and sees her extended family far more frequently. She now has a better quality of life and my anxiety and guilt have melted away. All I can say is a heartfelt thank you to the wonderful team of carers who do a fantastic job not only for their residents but also for the wider family.

Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for your lovely review. We hope The Sidcup Care Home did everything possible to make the transition as easy as possible for Mum. We are very happy to hear you can feel at ease with Mum in our care knowing that she has settled in so well. We hope to continue providing your mum with the best possible care and please let us know if there is anything we can do to make her stay as comfortable as possible.


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Review from Leroy G (Husband of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident in The Sidcup Care Home since February 2021 and during the ensuing months, I have visited her consistently at least three times each week. My encounters with care staff and management have always been positive and helpful.

Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like “positive” and “helpful” being used to describe our care. Please let us know if there is anything we can do to make your wife's stay as comfortable as possible and we look forward to seeing you again soon.


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Review from Margaret W (Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I have found this home very good. Staff are caring and kind. Food is good, served in a clean and beautiful environment. The choice to eat in your own room is extra special. The garden is very pretty and well-maintained. Chiropody and hairdressing on site are very pleasing, offering a manicure
is a bonus. Many activities are provided and are fun, especially the exercises. Time allowed for going outside with residents, helping them to finally walk alone, seems very limited. Staff at times are too rushed, creating unwelcome tension, therefore, more staff are necessary.

Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like “caring” and “kind” being used to describe our care. We will discuss your feedback with the home’s manager to help them continually improve their service. Please let us know if there is anything we can do to make your stay as comfortable as possible and thank you for choosing The Sidcup for your stay.


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Review from Ian M (Son of Resident) published on 1 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was looked after exceptionally well during his 2 year stay in The Sidcup Care Home. He was always happy, chatting with the staff, particularly when they were bringing round the tea trolley.

Reply from Rebecca Kellegher, Customer Service Adviser at The Sidcup Care Home

Thank you for your kind review. We are so pleased to hear you were happy with the exceptional care provided to your father during his stay with us. We hope The Sidcup Care Home did everything to make his stay as comfortable as possible.


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Review from Eleanor P (Daughter of Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has settled in well and seems comfortable and happy. He has been able to develop his independence thanks to the helpful and well-motivated staff.

Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for taking the time to leave your review. We hope The Sidcup Care Home did everything possible to make the transition as easy as possible and we hope they feel like a part of our care home family. Please let us know if there is anything we can do to make your father's stay as comfortable as possible.


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Review from S W (Daughter of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very satisfied with the care provided by staff at the home. The important matters for us are; quality of care, the empathy and experience of staff, cleanliness, quality and variety of food, and medical and healthcare support. We have no hesitation in giving a high rating for each off these.
The home is well-managed. We needed time to satisfy ourselves as to whether simple respite or long term stay was the most appropriate and we were not hurried into a decision, there was an appreciation that these decisions take time to reach and implement.

Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your loved one in our care. We hope The Sidcup Care Home did everything to make the transition as easy as possible. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible. Thank you for choosing The Sidcup for your stay.


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Review from S S (Respite Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant, relaxed and comfortable short stay, giving the family a well-deserved break. Supportive, caring and dedicated staff trying their best to keep everything running smoothly, but one can see the need for extra hands which will help in the long run. This would also enable them to give a little
bit more attention to residents who, at times, need more attention and help. Overall, well maintained and well-run home. I would certainly recommend it to friends and family.

Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after especially to hear words like “supportive” and “caring” being used to describe our care. We will pass on your review to the management and staff of The Sidcup, they will be delighted to know. We will take your suggestions into consideration to improve our service.


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Review from Aphroze R (Sister of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed by the excellent services provided by The Sidcup Care Home and the entire staff's dedication, patience and care. The management team have always been very helpful and polite and has given me a lot of support. I would also like to thank the chefs for the excellent meals they prepared.
The reception staff are exceptionally nice and friendly. I would, without any hesitation, give the care home and all its staff a 10/10. Please keep it up. A big thank you to all of you.

Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your sister in our care. We hope to continue providing your loved one with the best possible care. Please let us know if there is anything we can do to make their stay as comfortable as possible.


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Review from John S (Respite Resident) assisted by family/friend published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent two weeks here because my wife had an operation and needed recovery time, I was really apprehensive at first but everyone from the reception to every member of staff was welcoming, caring, helpful and friendly, which took away any anxiety. The food was very good. I cannot fault any aspect of
my stay.

Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. It is always nice to hear words like “welcoming, caring, helpful and friendly” being used to describe our care. Hopefully, you will go away from this feeling like your loved one received the best possible care and thank you for choosing The Sidcup for your stay.


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Review from J W (Daughter of Resident) published on 21 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team has been so helpful and supportive with my father's placement. They are so compassionate and caring to me and him in this stressful time. They even celebrated his eighty-ninth birthday with banners and a cake when we couldn't make it.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you for your kind feedback. We are so happy that we were able to help celebrate and make your father's birthday special for him.


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Review from J R (Wife of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was my husband who went into care to give me a break, this is the second time he had gone to this home and the staff seemed very nice. He has dementia so it is hard a true picture for me to give you.

Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your husband in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible.


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Review from Susan K (Daughter of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was placed in The Sidcup Care Home for respite after a stay in hospital for almost a month.
Although this is not a dementia care home (which my mum has), they treated her very well, with dignity and care. They kept in constant contact with myself, making sure everything was being put in place
and contacted me straight away when a doctor had to be called.
I would highly recommend the staff and care home for putting the resident's needs and welfare at the top of the list. They are kind and caring as you would want for your relative.

Reply from Grace Langfield, Customer Service Adviser at The Sidcup Care Home

We appreciate the time you have taken to give us your feedback. It is always so nice for us to hear family members feel so at ease knowing their loved one is receiving such a high level of attention and care. Please let us know if there is anything else we can do to make your mum's stay as good as possible.


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Review from G E (Respite Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I booked to stay after major surgery for two weeks and found it restful - great staff, and it allowed me to start my recovery before going home. I found the medical staff excellent and very caring.

Reply from Grace Langfield, Customer Service Adviser at The Sidcup Care Home

Thank you for your feedback. We are pleased to hear words such as "excellent" and "caring" used to describe the support our staff provide. Thank you for choosing The Sidcup for your stay.


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Review from W S (Daughter of Resident) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father recently spent his last few days at The Sidcup Care Home. Being a new resident, the staff did not get a chance to know Dad, or us, before he passed away, yet the care and compassion shown were exceptional. From the moment we entered the home to look around, when choosing a place for Dad, there
was an immediate feeling of warmth and welcome. Choosing a home for a loved one is difficult but The Sidcup is definitely worth a visit to get a feel for the home.

Reply from Rebecca Kellegher, Customer Service Adviser at The Sidcup Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and are pleased to hear the care and compassion shown were exceptional. Hopefully, you will go away from this feeling like your father received the best possible care.


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Review from Kay S (Daughter of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a new resident and is receiving palliative care.
Every staff member we have met this week are kind and caring towards my mum.
Although it is very early days, my initial thoughts are that she will be treated well and shown kindness. Which is so important to all of the family.
Thank you to
the staff for making my mum feel welcome!

Reply from Rebecca Kellegher, Customer Service Adviser at The Sidcup Care Home

We appreciate you taking the time to leave us your lovely comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything more we can do to make your Mum's stay as comfortable as possible.


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Review from Marsha J (Niece of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has recently passed away at the age of 99. She was a resident in The Sidcup Care Home for two and a half years. She was always treated with the utmost kindness and care. On her passing, the staff have been very helpful during this difficult time.

Reply from Grace Langfield, Customer Service Adviser at The Sidcup Care Home

We really appreciate you taking the time to leave us your kind comments. We are always glad to help you and your family through such a difficult time. Hopefully, it is a big comfort for you to know your aunt received the best care possible.


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Review from Brian S (Son of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my family would like to thank The Sidcup Care Home for the great care that they took of my mother. The whole team at the home are marvellous, professional caring people. She was at the home for over four years until her passing in December. The whole team there from reception, nurses, carers,
entertainment team, housekeeping, catering, administration to hairdressing did a wonderful job. My mother was very happy and well cared for at the home, please pass on our thanks to all of the staff there.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you for taking the time to leave us your lovely review. Hopefully knowing how well your mother was cared for gives you comfort now. Thank you again for your kind review.


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Review from Kevin G (Son of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family were very happy with the care that Mum received at The Sidcup Care Home. All of the staff on the Granville floor and the reception and admin staff were very kind and the fact that Mum was kept comfortable and cared for will be a comfort to us going forward.

Reply from Grace Langfield, Customer Service Adviser at The Sidcup Care Home

Thank you for your feedback. We are glad to have given your mum the best comfort and kindness. Hopefully, you can go away from this knowing she received the best care possible.


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Current Review Score: 9.5 (9.533)

Overview of Review Score

The Review Score of 9.5 (9.533) out of 10 for The Sidcup Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.533 for The Sidcup Care Home is calculated as follows: ( (395 Excellents x 5) + (171 Goods x 4) + (34 Satisfactorys x 3) + (1 Poors x 2) + (11 Very Poors x 1) ) ÷ 612 Ratings = 4.533

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Sidcup Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

All rooms have ensuite facilities, telephone points and there is a freeview television in every room.


Awards / Recognitions (0)

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Meet the Team (1)

Caroline

Caroline Soriano

Job Title: Home Manager

Joined: 2018

Welcome to The Sidcup Care Home, we’d be delighted to show you around. Our team is passionate about providing the best person-centred care and our top priority is the safety and welfare of the residents.