The Sidcup Care Home

2/8 Hatherley Road, Sidcup DA14 4BG
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9.5 175 Reviews
  • The Sidcup Care Home, Sidcup
The Sidcup offers nursing and residential care, both long-term and short stay care.

The home is a purpose-built with modern comforts and conveniences. It prides itself on its warm and homely environment where residents can relax and feel safe inside the home and in the gardens. All bedrooms have en suite facilities and are furnished to a high standard.

The home consists of two floors, with dining rooms and lounges on each floor. The home also benefits from its own cinema lounge, large well- maintained gardens, its own hairdressing salon, and private lounge, ideal for family events and celebrations. The home has visiting professionals such as physiotherapists and chiropodists.

As an enhanced service to residents, weekly GP visits are conducted at The Sidcup Care Home, enabling residents to receive regular, personalised medical reviews as part of their approach to person-centred care.

At mealtimes a wide range of nutritious dishes are offered, always made with fresh ingredients. Residents’ dietary needs and personal preferences are always taken into account by the chef. The chef will visit residents to make tailored menus if necessary. There are regular tea rounds throughout the day with fresh cakes after lunch.

As well as regular, organised activities such as quizzes, bingo, film afternoons, board games and arts and crafts sessions, trips out to local places of interest, visiting entertainers and pantomimes, as well as tai chi and holistic massage and aromatherapy.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK The Sidcup'.

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Care Provided by The Sidcup Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 100 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Caroline Soriano (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (100)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Sidcup Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There’s so much to do and see in the local area, including Eltham Palace and Gardens, Danson Park and boating lake, and the 60 acres of parkland at Swanley Park – you’ll find a lovely little café there.


  • Parking

  • The home has it's own private care park.


The Sidcup Care Home Reviews (175)

Total of 175, showing 61-80
9.5

The Sidcup Care Home has a Review Score of 9.5 (9.543) out of 10, based on 56 reviews in the last 2 years. Over all time The Sidcup Care Home has 175 reviews.

Overall Experience

  • 100
  • 52
  • 11
  • 7
  • 5

Date Published

175
16
25
56
119

Review from W S (Daughter of Resident) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father recently spent his last few days at The Sidcup Care Home. Being a new resident, the staff did not get a chance to know Dad, or us, before he passed away, yet the care and compassion shown were exceptional. From the moment we entered the home to look around, when choosing a place for Dad, there
was an immediate feeling of warmth and welcome. Choosing a home for a loved one is difficult but The Sidcup is definitely worth a visit to get a feel for the home.

Reply from Rebecca Kellegher, Customer Service Adviser at The Sidcup Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and are pleased to hear the care and compassion shown were exceptional. Hopefully, you will go away from this feeling like your father received the best possible care.


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Review from Kay S (Daughter of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a new resident and is receiving palliative care.
Every staff member we have met this week are kind and caring towards my mum.
Although it is very early days, my initial thoughts are that she will be treated well and shown kindness. Which is so important to all of the family.
Thank you to
the staff for making my mum feel welcome!

Reply from Rebecca Kellegher, Customer Service Adviser at The Sidcup Care Home

We appreciate you taking the time to leave us your lovely comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything more we can do to make your Mum's stay as comfortable as possible.


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Review from Marsha J (Niece of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has recently passed away at the age of 99. She was a resident in The Sidcup Care Home for two and a half years. She was always treated with the utmost kindness and care. On her passing, the staff have been very helpful during this difficult time.

Reply from Grace Langfield, Customer Service Adviser at The Sidcup Care Home

We really appreciate you taking the time to leave us your kind comments. We are always glad to help you and your family through such a difficult time. Hopefully, it is a big comfort for you to know your aunt received the best care possible.


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Review from Brian S (Son of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my family would like to thank The Sidcup Care Home for the great care that they took of my mother. The whole team at the home are marvellous, professional caring people. She was at the home for over four years until her passing in December. The whole team there from reception, nurses, carers,
entertainment team, housekeeping, catering, administration to hairdressing did a wonderful job. My mother was very happy and well cared for at the home, please pass on our thanks to all of the staff there.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you for taking the time to leave us your lovely review. Hopefully knowing how well your mother was cared for gives you comfort now. Thank you again for your kind review.


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Review from Kevin G (Son of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family were very happy with the care that Mum received at The Sidcup Care Home. All of the staff on the Granville floor and the reception and admin staff were very kind and the fact that Mum was kept comfortable and cared for will be a comfort to us going forward.

Reply from Grace Langfield, Customer Service Adviser at The Sidcup Care Home

Thank you for your feedback. We are glad to have given your mum the best comfort and kindness. Hopefully, you can go away from this knowing she received the best care possible.


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Review from M F (Daughter of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Do not put your loved one in this home.
On the surface, the staff are very friendly and look efficient. Appearances can be deceptive. My mother was in there for 3 weeks. She had been feeling unwell and we both asked for a doctor on several occasions.
We went in to bring her home for the day and
as soon as I saw her lying on the bed I knew something was seriously wrong. She was contorted and delirious. She couldn't even stand up! I immediately decided to take her to A&E.
The staff suddenly came out of nowhere and were all flustered and in panic. I gave them a piece of my mind and we left.
On arrival at the hospital. My mother was found to be severely dehydrated and with an extremely high rate of infection in her blood. These people are supposed to care!
I made an official Complaint. Waste of time. There are also no safety measures for visitors. We walked in and cleared her room without being questioned at all! I could have been anybody!

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you for your feedback we do take all concerns seriously. We are aware of this concern and that a response has been issued in line with our complaints policy.


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Review from Michael S (Respite Resident) assisted by family/friend published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I went into The Sidcup care home in October for a week. Although I never saw a manager, the staff were friendly and caring. Night-time staff lacked experience putting on the sheath at night, which resulted in wet beds for me for six nights and made me feel very disappointed. I didn't get offered a shower
every day. Although I could shower myself, I was waiting to be told it was my turn.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you for taking the time to leave your review. We have a genuine regard for all of our residents and our residents' health and well-being are an absolute priority. We will discuss your feedback with the home's manager to help them continually improve their service.


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Review from P C (Daughter of Resident) published on 14 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This seems to be a very well-run and caring home. It is always clean and tidy and the staff are excellent. My mother has only been there since the end of May and they have done everything possible to assist her and keep me informed. I am unable to comment on the activities as Mum is bedridden and therefore,
does not join in.

Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for your lovely review. We hope The Sidcup care home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care.


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Review from I B (Daughter of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I arrived to visit Dad, he was upset for some reason. There were two lady carers with him, like a pair of angels trying to console him. I was impressed. The carers are so kind and patient with Dad and no doubt, with the other residents there too. They are always nice to me too.

Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for your kind words. It is always nice to hear words like "kind" and "patient" being used to describe our care. Please let us know if there is anything we can do to make your Dad's stay as comfortable as possible and we look forward to seeing you again soon.


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Review from T S (Daughter of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day at the home, the staff have been very helpful, thoughtful and considerate. From the receptionists, carers, hairdresser and senior management, she has been cared for in a loving manner. She is always tidy, clean, hair done, happy and relaxed. The staff are always on hand to help with
her phone. The home is very clean and welcoming. The family are very pleased with the home, it's a lovely place.

Reply from Rebecca Kellegher, Customer Service Adviser at The Sidcup Care Home

Thank you for your feedback, we are very happy to hear you and your family feel at ease with your Mother in our care. Please let us know if there is anything we can do to continue making her stay as comfortable as possible.


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Review from R F (Granddaughter of Resident) published on 31 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's such a lovely home, the staff are so caring and attentive and really are a credit to the home and the company. Both my grandparents were residents here until their passing and it really was a lovely place for them to spend their final days. I do hope that all the staff are praised for their hard
work, care and compassion that they showed every day to my Nanny. Please thank everyone for the great job that they do.

Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for your lovely review. It is always nice to hear words like "caring" and "attentive" being used to describe our care. Hopefully, you will go away from this feeling like your loved ones received the best possible care.


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Review from M D (Husband of Resident) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Food is important to people who are bed-bound. Poor service of food, and not knowing how to provide food to a person in bed is serious. Food served late and cold is very bad. Failing to provide what was ordered is also bad. Food that is overcooked is uneatable. In this home all the above has become
worse over the last three years, despite bringing this to the attention of the management, there has been no change. They just don't care. Staff shortage makes life difficult for occupants.

Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for taking the time to leave your review. We have a genuine regard for all of our residents and our resident's health and well-being is an absolute priority. We will discuss your feedback with the home's manager to help them continually improve their service.


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Review from Linda W (Wife of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is excellent.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Sidcup Care Home

We appreciate you taking the time to leave us your feedback.


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Review from Peter H (Son of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident since December 2021. There were teething issues in the beginning due to covid restrictions and issues with my mum's care but my initial feelings have been overturned by one or two staff members who really care and can appreciate my feelings as well as my mum's. All in all,
it is now a very good experience for me and my mum.

Reply from Rebecca Kellegher, Customer Service Adviser at The Sidcup Care Home

Thank you for your feedback. It is nice to hear that your feelings have been overturned due to the staff members that take the time to appreciate not only your mum's feelings but yours as well. We hope to continue providing your loved one with the best possible care.


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Review from D R (Son of Resident) published on 11 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased that my father is getting good care.

Reply from Rebecca Kellegher, Customer Service Adviser at The Sidcup Care Home

Thank you for your feedback. We hope to continue providing your loved one with the best possible care.


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Review from E C (Daughter-in-law of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, caring atmosphere. Very clean, comfortable surroundings and attentive staff. Feel very happy my in-laws are being looked after.

Reply from Amanda Barnes, Customer Service Adviser at The Sidcup Care Home

Thank you for taking the time to leave your review. It is lovely to hear that you are happy with the care your in-laws are receiving in our care and that you find our surroundings clean and comfortable. Please let us know if there is anything we can do to make your in-laws stay as comfortable as possible.


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Review from Peter P (Friend of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit a friend who is a resident in the home. The staff are always very helpful and always happy. I know my friend is cared for very well as the staff are always so kind.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you for your review, we really appreciate your feedback.


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Review from Jane D (Daughter of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very settled in this care home. She is happy with the caring staff and she enjoys the food.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you for your review. We are glad to hear your Mum enjoys the food our chefs prepare and that she feels settled in our care. Thank you again for taking the time to leave your comments.


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Review from Sylvia A (Daughter of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a great pleasure for me to review Sidcup care home. The staff are all lovely and caring. My mother is very content here and I am perfectly happy with the excellent care she receives. The staff go the extra mile to make sure my mum is happy and loved. Well done Granville floor.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you for your lovely review. We are so happy to hear how you feel about your Mum's care at The Sidcup. Thank you again for your recommendation.


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Review from J K (Daughter of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been cared for so beautifully throughout the pandemic. We have been thoroughly updated on her health and general wellbeing. The staff have been her family throughout this difficult period and she could not have received more love and attention. We are so grateful to everyone at The Sidcup for
their tireless devotion to the residents.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you for your lovely feedback. It is so nice to hear you say that our staff have been like family throughout the pandemic. Thank you for your kindness.


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Current Review Score: 9.5 (9.543)

Overview of Review Score

The Review Score of 9.5 (9.543) out of 10 for The Sidcup Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 56 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.543 for The Sidcup Care Home is calculated as follows: ( (434 Excellents x 5) + (167 Goods x 4) + (43 Satisfactorys x 3) + (1 Poors x 2) + (11 Very Poors x 1) ) ÷ 656 Ratings = 4.543

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Sidcup Care Home is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 53 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Mar 2025

All rooms have ensuite facilities, telephone points and there is a freeview television in every room.


Awards / Recognitions (7)

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Meet the Team (1)

Caroline

Caroline Soriano

Job Title: Home Manager

Joined: 2018

Welcome to The Sidcup Care Home, we’d be delighted to show you around. Our team is passionate about providing the best person-centred care and our top priority is the safety and welfare of the residents.