The Sidcup Care Home

2/8 Hatherley Road, Sidcup DA14 4BG
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9.5 170 Reviews
  • The Sidcup Care Home, Sidcup
The Sidcup offers nursing and residential care, both long-term and short stay care.

The home is a purpose-built with modern comforts and conveniences. It prides itself on its warm and homely environment where residents can relax and feel safe inside the home and in the gardens. All bedrooms have en suite facilities and are furnished to a high standard.

The home consists of two floors, with dining rooms and lounges on each floor. The home also benefits from its own cinema lounge, large well- maintained gardens, its own hairdressing salon, and private lounge, ideal for family events and celebrations. The home has visiting professionals such as physiotherapists and chiropodists.

As an enhanced service to residents, weekly GP visits are conducted at The Sidcup Care Home, enabling residents to receive regular, personalised medical reviews as part of their approach to person-centred care.

At mealtimes a wide range of nutritious dishes are offered, always made with fresh ingredients. Residents’ dietary needs and personal preferences are always taken into account by the chef. The chef will visit residents to make tailored menus if necessary. There are regular tea rounds throughout the day with fresh cakes after lunch.

As well as regular, organised activities such as quizzes, bingo, film afternoons, board games and arts and crafts sessions, trips out to local places of interest, visiting entertainers and pantomimes, as well as tai chi and holistic massage and aromatherapy.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK The Sidcup'.

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Care Provided by The Sidcup Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 100 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Caroline Soriano (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (100)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Sidcup Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There’s so much to do and see in the local area, including Eltham Palace and Gardens, Danson Park and boating lake, and the 60 acres of parkland at Swanley Park – you’ll find a lovely little café there.


  • Parking

  • The home has it's own private care park.


The Sidcup Care Home Reviews (170)

Total of 170, showing 61-80
9.5

The Sidcup Care Home has a Review Score of 9.5 (9.533) out of 10, based on 52 reviews in the last 2 years. Over all time The Sidcup Care Home has 170 reviews.

Overall Experience

  • 95
  • 53
  • 10
  • 7
  • 5

Date Published

170
12
21
52
118

Review from M F (Daughter of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Do not put your loved one in this home.
On the surface, the staff are very friendly and look efficient. Appearances can be deceptive. My mother was in there for 3 weeks. She had been feeling unwell and we both asked for a doctor on several occasions.
We went in to bring her home for the day and
as soon as I saw her lying on the bed I knew something was seriously wrong. She was contorted and delirious. She couldn't even stand up! I immediately decided to take her to A&E.
The staff suddenly came out of nowhere and were all flustered and in panic. I gave them a piece of my mind and we left.
On arrival at the hospital. My mother was found to be severely dehydrated and with an extremely high rate of infection in her blood. These people are supposed to care!
I made an official Complaint. Waste of time. There are also no safety measures for visitors. We walked in and cleared her room without being questioned at all! I could have been anybody!

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you for your feedback we do take all concerns seriously. We are aware of this concern and that a response has been issued in line with our complaints policy.


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Review from Michael S (Respite Resident) assisted by family/friend published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I went into The Sidcup care home in October for a week. Although I never saw a manager, the staff were friendly and caring. Night-time staff lacked experience putting on the sheath at night, which resulted in wet beds for me for six nights and made me feel very disappointed. I didn't get offered a shower
every day. Although I could shower myself, I was waiting to be told it was my turn.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you for taking the time to leave your review. We have a genuine regard for all of our residents and our residents' health and well-being are an absolute priority. We will discuss your feedback with the home's manager to help them continually improve their service.


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Review from P C (Daughter of Resident) published on 14 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This seems to be a very well-run and caring home. It is always clean and tidy and the staff are excellent. My mother has only been there since the end of May and they have done everything possible to assist her and keep me informed. I am unable to comment on the activities as Mum is bedridden and therefore,
does not join in.

Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for your lovely review. We hope The Sidcup care home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care.


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Review from I B (Daughter of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I arrived to visit Dad, he was upset for some reason. There were two lady carers with him, like a pair of angels trying to console him. I was impressed. The carers are so kind and patient with Dad and no doubt, with the other residents there too. They are always nice to me too.

Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for your kind words. It is always nice to hear words like "kind" and "patient" being used to describe our care. Please let us know if there is anything we can do to make your Dad's stay as comfortable as possible and we look forward to seeing you again soon.


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Review from T S (Daughter of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day at the home, the staff have been very helpful, thoughtful and considerate. From the receptionists, carers, hairdresser and senior management, she has been cared for in a loving manner. She is always tidy, clean, hair done, happy and relaxed. The staff are always on hand to help with
her phone. The home is very clean and welcoming. The family are very pleased with the home, it's a lovely place.

Reply from Rebecca Kellegher, Customer Service Adviser at The Sidcup Care Home

Thank you for your feedback, we are very happy to hear you and your family feel at ease with your Mother in our care. Please let us know if there is anything we can do to continue making her stay as comfortable as possible.


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Review from R F (Granddaughter of Resident) published on 31 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's such a lovely home, the staff are so caring and attentive and really are a credit to the home and the company. Both my grandparents were residents here until their passing and it really was a lovely place for them to spend their final days. I do hope that all the staff are praised for their hard
work, care and compassion that they showed every day to my Nanny. Please thank everyone for the great job that they do.

Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for your lovely review. It is always nice to hear words like "caring" and "attentive" being used to describe our care. Hopefully, you will go away from this feeling like your loved ones received the best possible care.


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Review from M D (Husband of Resident) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Food is important to people who are bed-bound. Poor service of food, and not knowing how to provide food to a person in bed is serious. Food served late and cold is very bad. Failing to provide what was ordered is also bad. Food that is overcooked is uneatable. In this home all the above has become
worse over the last three years, despite bringing this to the attention of the management, there has been no change. They just don't care. Staff shortage makes life difficult for occupants.

Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for taking the time to leave your review. We have a genuine regard for all of our residents and our resident's health and well-being is an absolute priority. We will discuss your feedback with the home's manager to help them continually improve their service.


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Review from Linda W (Wife of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is excellent.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Sidcup Care Home

We appreciate you taking the time to leave us your feedback.


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Review from Peter H (Son of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident since December 2021. There were teething issues in the beginning due to covid restrictions and issues with my mum's care but my initial feelings have been overturned by one or two staff members who really care and can appreciate my feelings as well as my mum's. All in all,
it is now a very good experience for me and my mum.

Reply from Rebecca Kellegher, Customer Service Adviser at The Sidcup Care Home

Thank you for your feedback. It is nice to hear that your feelings have been overturned due to the staff members that take the time to appreciate not only your mum's feelings but yours as well. We hope to continue providing your loved one with the best possible care.


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Review from D R (Son of Resident) published on 11 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased that my father is getting good care.

Reply from Rebecca Kellegher, Customer Service Adviser at The Sidcup Care Home

Thank you for your feedback. We hope to continue providing your loved one with the best possible care.


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Review from E C (Daughter-in-law of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, caring atmosphere. Very clean, comfortable surroundings and attentive staff. Feel very happy my in-laws are being looked after.

Reply from Amanda Barnes, Customer Service Adviser at The Sidcup Care Home

Thank you for taking the time to leave your review. It is lovely to hear that you are happy with the care your in-laws are receiving in our care and that you find our surroundings clean and comfortable. Please let us know if there is anything we can do to make your in-laws stay as comfortable as possible.


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Review from Peter P (Friend of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit a friend who is a resident in the home. The staff are always very helpful and always happy. I know my friend is cared for very well as the staff are always so kind.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you for your review, we really appreciate your feedback.


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Review from Jane D (Daughter of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very settled in this care home. She is happy with the caring staff and she enjoys the food.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you for your review. We are glad to hear your Mum enjoys the food our chefs prepare and that she feels settled in our care. Thank you again for taking the time to leave your comments.


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Review from Sylvia A (Daughter of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a great pleasure for me to review Sidcup care home. The staff are all lovely and caring. My mother is very content here and I am perfectly happy with the excellent care she receives. The staff go the extra mile to make sure my mum is happy and loved. Well done Granville floor.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you for your lovely review. We are so happy to hear how you feel about your Mum's care at The Sidcup. Thank you again for your recommendation.


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Review from J K (Daughter of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been cared for so beautifully throughout the pandemic. We have been thoroughly updated on her health and general wellbeing. The staff have been her family throughout this difficult period and she could not have received more love and attention. We are so grateful to everyone at The Sidcup for
their tireless devotion to the residents.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you for your lovely feedback. It is so nice to hear you say that our staff have been like family throughout the pandemic. Thank you for your kindness.


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Review from B E (Daughter of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and welcoming, whilst maintaining their professionalism. The home is clean and comfortable and the staff have time to talk to you.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you for taking the time to leave us your review.


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Review from D M (Daughter-in-law of Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother in law spent her last few weeks in this care home and we feel that she did not get the care an 87-year-old lady should have received. We understand that due to COVID restrictions this would make it harder to see her but when you are told that we would be able to be with her when the time came
it made it easier to except but this was not the case and she died on a Sunday afternoon all on her own. This is just not acceptable as we were not given the chance to say goodbye. When we were allowed to go and see her she was clearly left in her own mess as the smell was horrible and they came running to say they were just about to clean her again. This is not acceptable.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you for your feedback. As you are aware, we have looked into why this happened and there had been some confusion over who was the next of kin as another family member had visited the day before. We apologise again, that we did not call you to advise of your Mothers deteriorating condition. Please be assured that we use all feedback to continuously improve our service and have reviewed the procedure to ensure this does not happen again.


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Review from Lyndsey W (Daughter-in-law of Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was only with you for a very short time, during which he was in isolation. The staff cared for him, washed, shaved him, ensured he was calm and facetime calls were arranged. The reception was bright and busy, ready for Christmas. Phones were answered quickly and helpfully. Thank you
very much to all at Sidcup Care Home.

Reply from Amanda Barnes, Customer Service Adviser at The Sidcup Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel your father-in-law was cared for at our home. Thank you for choosing The Sidcup for your father-in-law's stay.


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Review from George G (Resident) assisted by family/friend published on 15 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came into The Sidcup in August for respite. I like the home. I have a nice room, the food is good and all staff are very caring and friendly. I would like to become a permanent resident here if my wife can join me too.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you for your lovely review. We are glad to hear you are happy in our care at The Sidcup.


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Review from Sam O (Son of Resident) published on 13 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

From day one she was left all night unattended (not moved, should have been moved every couple of hours).
Day two medication pushed in her mouth without any attention to care.
A male healthcare assistant attempted to assist with washing her, without asking permission.
For two consecutive days told
the hoist was not working so unable to assist with the toilet.
On day one they couldn't be bothered to get a second hoist she was told to poo herself, eventually, after lots of emotional distress and tears, the additional hoist was available three hours later.
On day two she was told "I have just sat down and rolled his eyes in frustration".
Lots of distress caused and feeling of helplessness/uncaring attitude.
My mum has cried on numerous occasions and has often told me "this place will kill me mentally before the cancer kills her physically"
Communication and care are below standards. My mum is the youngest person here and lacks mobility.
She has been spoken to very disrespectfully on numerous occasions. Extremely poor care.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you for your feedback. These concerns were addressed immediately and fully by the care home, we also acknowledged and apologised for any issues she may have experienced upon admission. We understand your Mum's condition has now greatly improved and we have been able to arrange visits for you to see her. We hope that everything is now running more smoothly and she is happier in our care but please get in touch if you have any further concerns.


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Current Review Score: 9.5 (9.533)

Overview of Review Score

The Review Score of 9.5 (9.533) out of 10 for The Sidcup Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.533 for The Sidcup Care Home is calculated as follows: ( (395 Excellents x 5) + (171 Goods x 4) + (34 Satisfactorys x 3) + (1 Poors x 2) + (11 Very Poors x 1) ) ÷ 612 Ratings = 4.533

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Sidcup Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

All rooms have ensuite facilities, telephone points and there is a freeview television in every room.


Awards / Recognitions (0)

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Meet the Team (1)

Caroline

Caroline Soriano

Job Title: Home Manager

Joined: 2018

Welcome to The Sidcup Care Home, we’d be delighted to show you around. Our team is passionate about providing the best person-centred care and our top priority is the safety and welfare of the residents.