The Sidcup Care Home

2/8 Hatherley Road, Sidcup DA14 4BG
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9.5 175 Reviews
  • The Sidcup Care Home, Sidcup
The Sidcup offers nursing and residential care, both long-term and short stay care.

The home is a purpose-built with modern comforts and conveniences. It prides itself on its warm and homely environment where residents can relax and feel safe inside the home and in the gardens. All bedrooms have en suite facilities and are furnished to a high standard.

The home consists of two floors, with dining rooms and lounges on each floor. The home also benefits from its own cinema lounge, large well- maintained gardens, its own hairdressing salon, and private lounge, ideal for family events and celebrations. The home has visiting professionals such as physiotherapists and chiropodists.

As an enhanced service to residents, weekly GP visits are conducted at The Sidcup Care Home, enabling residents to receive regular, personalised medical reviews as part of their approach to person-centred care.

At mealtimes a wide range of nutritious dishes are offered, always made with fresh ingredients. Residents’ dietary needs and personal preferences are always taken into account by the chef. The chef will visit residents to make tailored menus if necessary. There are regular tea rounds throughout the day with fresh cakes after lunch.

As well as regular, organised activities such as quizzes, bingo, film afternoons, board games and arts and crafts sessions, trips out to local places of interest, visiting entertainers and pantomimes, as well as tai chi and holistic massage and aromatherapy.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK The Sidcup'.

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Care Provided by The Sidcup Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 100 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Caroline Soriano (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (100)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Sidcup Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There’s so much to do and see in the local area, including Eltham Palace and Gardens, Danson Park and boating lake, and the 60 acres of parkland at Swanley Park – you’ll find a lovely little café there.


  • Parking

  • The home has it's own private care park.


The Sidcup Care Home Reviews (175)

Total of 175, showing 81-100
9.5

The Sidcup Care Home has a Review Score of 9.5 (9.543) out of 10, based on 56 reviews in the last 2 years. Over all time The Sidcup Care Home has 175 reviews.

Overall Experience

  • 100
  • 52
  • 11
  • 7
  • 5

Date Published

175
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25
56
119

Review from B E (Daughter of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and welcoming, whilst maintaining their professionalism. The home is clean and comfortable and the staff have time to talk to you.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you for taking the time to leave us your review.


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Review from D M (Daughter-in-law of Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother in law spent her last few weeks in this care home and we feel that she did not get the care an 87-year-old lady should have received. We understand that due to COVID restrictions this would make it harder to see her but when you are told that we would be able to be with her when the time came
it made it easier to except but this was not the case and she died on a Sunday afternoon all on her own. This is just not acceptable as we were not given the chance to say goodbye. When we were allowed to go and see her she was clearly left in her own mess as the smell was horrible and they came running to say they were just about to clean her again. This is not acceptable.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you for your feedback. As you are aware, we have looked into why this happened and there had been some confusion over who was the next of kin as another family member had visited the day before. We apologise again, that we did not call you to advise of your Mothers deteriorating condition. Please be assured that we use all feedback to continuously improve our service and have reviewed the procedure to ensure this does not happen again.


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Review from Lyndsey W (Daughter-in-law of Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was only with you for a very short time, during which he was in isolation. The staff cared for him, washed, shaved him, ensured he was calm and facetime calls were arranged. The reception was bright and busy, ready for Christmas. Phones were answered quickly and helpfully. Thank you
very much to all at Sidcup Care Home.

Reply from Amanda Barnes, Customer Service Adviser at The Sidcup Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel your father-in-law was cared for at our home. Thank you for choosing The Sidcup for your father-in-law's stay.


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Review from George G (Resident) assisted by family/friend published on 15 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came into The Sidcup in August for respite. I like the home. I have a nice room, the food is good and all staff are very caring and friendly. I would like to become a permanent resident here if my wife can join me too.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you for your lovely review. We are glad to hear you are happy in our care at The Sidcup.


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Review from Sam O (Son of Resident) published on 13 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

From day one she was left all night unattended (not moved, should have been moved every couple of hours).
Day two medication pushed in her mouth without any attention to care.
A male healthcare assistant attempted to assist with washing her, without asking permission.
For two consecutive days told
the hoist was not working so unable to assist with the toilet.
On day one they couldn't be bothered to get a second hoist she was told to poo herself, eventually, after lots of emotional distress and tears, the additional hoist was available three hours later.
On day two she was told "I have just sat down and rolled his eyes in frustration".
Lots of distress caused and feeling of helplessness/uncaring attitude.
My mum has cried on numerous occasions and has often told me "this place will kill me mentally before the cancer kills her physically"
Communication and care are below standards. My mum is the youngest person here and lacks mobility.
She has been spoken to very disrespectfully on numerous occasions. Extremely poor care.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you for your feedback. These concerns were addressed immediately and fully by the care home, we also acknowledged and apologised for any issues she may have experienced upon admission. We understand your Mum's condition has now greatly improved and we have been able to arrange visits for you to see her. We hope that everything is now running more smoothly and she is happier in our care but please get in touch if you have any further concerns.


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Review from S B (Cousin of Resident) published on 23 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My cousin was admitted here from the hospital for end of life care. I was not informed he had arrived. Only two visitors once a week and had to be booked even for end of life. Covid testing through a window then waiting for thirty mins for results without any protection from our unpredictable weather.
The carpet smelt of urine on the first visit. His room was shabby, dirty carpet, torn net curtain, walls and paintwork chipped. Constant phone calls from them to ask if he had received the two covid jabs! Even though he was on end of life care and staff and visitors were tested! Managed to arrange for his wife to visit from another care home, there was nowhere for her to sit or seating offered.
Most of the nursing/care staff and reception were friendly, polite and helpful.
I would not recommend it here to friends or relatives.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you for taking the time to leave us your comments. We are sorry to hear about the issues you experienced at The Sidcup. We have shared your feedback with our relevant internal teams. Please be assured that we are investigating this further. In the meantime, please could you call our Quality Team on 0113 3604806 so that we can take your contact details. Thank you.


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Review from Graham L (Son of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother has arrived at the home we have been grateful and happy with the care and kindness showed to her.

Reply from Amanda Barnes, Customer Service Adviser at The Sidcup Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your mother in our care. We hope to continue providing your mother with the best possible care.


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Review from June H (Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were very kind and efficient.
Good was good and sufficient.
Cleanliness of room excellent, but toilet facility could be improved.

Reply from Amanda Barnes, Customer Service Adviser at The Sidcup Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you found our staff kind and efficient. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from T F (Husband of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Was told this care home provided excellent end of life care by hospice, so agreed to my husband being transferred there. Issues from the start, some resolved after settling in period. Three daytime staff were excellent but night staff, mostly agency, were not so good, uncaring and slow to respond when
the help buzzer was pressed. I appreciate it is a hard job to care for people on end of life care, but it is their choice to work there.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you for your review. I can see that your concerns were investigated by our Quality Team who have responded to you directly regarding this. Thank you for bringing the issues to our attention and we will use this feedback to improve our delivery of end of life care at The Sidcup.


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Review from P B (Daughter of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed for a few weeks for palliative care. I found the staff to be very kind to my mum, and I felt that they cared. With restrictions of Covid, it did make the situation more difficult, but fee; she got the care she needed.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Sidcup Care Home

We appreciate you taking the time to leave us your comments. We are glad to hear that you felt Mum received the kindness and care she needed.


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Review from Denise C (Niece of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff of the nursing home for looking after our aunt and all the other residents, especially for keeping them safe in these very difficult times.

Reply from Melanie Cope, Customer Service Adviser at The Sidcup Care Home

Thank you for taking your time to leave a review - we will ensure we pass your thanks on to the relevant people!


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Review from Susan K (Daughter of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy in the home and well cared for.

Reply from Melanie Cope, Customer Service Adviser at The Sidcup Care Home

Thank you for taking your time to write us a lovely review. We are very glad your mother is well cared for and happy with us.


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Review from N R (Wife of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly, cooperative and caring. The facilities are good and clean. My husband has been extremely well supported in his time at the nursing home.

Reply from penelope kudelnitzky, Customer Service Adviser at The Sidcup Care Home

Thank you for taking the time out to leave a review for our care home The Sidcup. Our resident’s health and well being is an absolute priority, and if there is anything else we can do, please do let us know.


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Review from C R (Daughter of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident in The Sidcup Care Home for 12-years. She is extremely disabled after suffering a massive stroke. The care she has received was always very good, and during the Covid pandemic, excellent. I had my first visit for a year yesterday, and she was very happy and well. Thank
you to all the amazing staff at The Sidcup Care Home.

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you so much for your lovely words; we really appreciate receiving your kind review. We are so pleased that you have been able to visit, and that your Mother is happy. Please let us know if there is anything we can do for you and your family.


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Review from R H (Son of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with this care home (The Sidcup). Staff extremely professional and caring. My mum has always been happy with all the staff. Thanks to everyone at The Sidcup Care Home for looking after my mum, especially during these difficult times.

Reply from Melanie Cope, Customer Service Adviser at The Sidcup Care Home

Thank you so much for taking your time to leave such a lovely review - we are so glad you are happy with the care mum is receiving - if there is anything further we can do for you at this time, please let us know!


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Review from Sandra C (Daughter of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

First time I have been into the rooms as my mother was admitted during the lockdown. The staff are all amazing, friendly and caring. However, I was very disappointed with the room. The carpet is threadbare, two drawers in the wardrobe are broken and unusable. The walls could do with a coat of paint.
The chair has seen much better days. Altogether, not a welcoming room, not very happy. Very disappointing.

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Sidcup Care Home

We really appreciate you sharing your feedback with us; thank you for taking the time to do so. We will pass on your comments to the home manager. Please let us know if there is anything else we can do.


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Review from Gillian M (Daughter of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for five years. My family have always been very happy indeed with the care, love and attention she has received at all times.

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you for your kind feedback; we really appreciate receiving your review. We are so pleased to hear that you're happy with the care and attention your Mother receives in our home. Please let us know if there is anything we can do for you and your family.


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Review from Jacqui M (Daughter of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely happy with the care and respect that has been shown to my mum and me. Not being able to see my mum from September 2020 has been difficult for me, but FaceTime and calls that the home has set up have been wonderful. I cannot thank all the staff enough.

Reply from Melanie Cope, Customer Service Adviser at The Sidcup Care Home

Thank you so much for taking the time to leave such a lovely review. Please let us know if there is absolutely anything further we can do for you and your family at this time.


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Review from Christine L (Daughter of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy at The Sidcup Care Home. She and I are treated with great kindness. Mum was rather confused recently, however, said: "can I stay here". As Mum is receiving palliative care, I am allowed to visit her in her room. Visiting the care home, I can see the distress to staff and residents
not being able to see family and friends. The staff are trying to compensate for the loss residents are feeling.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. Thank you for trusting us with your mum's care.


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Review from Lorraine B (Daughter of Resident) published on 26 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum has very sadly just passed away. It’s such a hard, sad time for us all and it has been particularly hard through covid. We were kept up to date with Mums well being, and thank god were able to see her before she passed and I was actually with her. The staff were so lovely and caring and were
there for me at the time as well as looking after Mum for the last 18-months of her life. We popped into the home whenever we wanted before covid and always felt very welcome and involved. I am very pleased we chose the Sidcup for Mum, and we thank you all very much for Mum's care.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Sidcup Care Home

Please let us know if there is anything else we can do for you or your family. Thank you for the kind comments.


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Current Review Score: 9.5 (9.543)

Overview of Review Score

The Review Score of 9.5 (9.543) out of 10 for The Sidcup Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 56 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.543 for The Sidcup Care Home is calculated as follows: ( (434 Excellents x 5) + (167 Goods x 4) + (43 Satisfactorys x 3) + (1 Poors x 2) + (11 Very Poors x 1) ) ÷ 656 Ratings = 4.543

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Sidcup Care Home is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 53 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Mar 2025

All rooms have ensuite facilities, telephone points and there is a freeview television in every room.


Awards / Recognitions (7)

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Meet the Team (1)

Caroline

Caroline Soriano

Job Title: Home Manager

Joined: 2018

Welcome to The Sidcup Care Home, we’d be delighted to show you around. Our team is passionate about providing the best person-centred care and our top priority is the safety and welfare of the residents.