The Sidcup Care Home

2/8 Hatherley Road, Sidcup DA14 4BG
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9.5 170 Reviews
  • The Sidcup Care Home, Sidcup
The Sidcup offers nursing and residential care, both long-term and short stay care.

The home is a purpose-built with modern comforts and conveniences. It prides itself on its warm and homely environment where residents can relax and feel safe inside the home and in the gardens. All bedrooms have en suite facilities and are furnished to a high standard.

The home consists of two floors, with dining rooms and lounges on each floor. The home also benefits from its own cinema lounge, large well- maintained gardens, its own hairdressing salon, and private lounge, ideal for family events and celebrations. The home has visiting professionals such as physiotherapists and chiropodists.

As an enhanced service to residents, weekly GP visits are conducted at The Sidcup Care Home, enabling residents to receive regular, personalised medical reviews as part of their approach to person-centred care.

At mealtimes a wide range of nutritious dishes are offered, always made with fresh ingredients. Residents’ dietary needs and personal preferences are always taken into account by the chef. The chef will visit residents to make tailored menus if necessary. There are regular tea rounds throughout the day with fresh cakes after lunch.

As well as regular, organised activities such as quizzes, bingo, film afternoons, board games and arts and crafts sessions, trips out to local places of interest, visiting entertainers and pantomimes, as well as tai chi and holistic massage and aromatherapy.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK The Sidcup'.

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Care Provided by The Sidcup Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 100 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Caroline Soriano (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (100)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Sidcup Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There’s so much to do and see in the local area, including Eltham Palace and Gardens, Danson Park and boating lake, and the 60 acres of parkland at Swanley Park – you’ll find a lovely little café there.


  • Parking

  • The home has it's own private care park.


The Sidcup Care Home Reviews (170)

Total of 170, showing 121-140
9.5

The Sidcup Care Home has a Review Score of 9.5 (9.533) out of 10, based on 52 reviews in the last 2 years. Over all time The Sidcup Care Home has 170 reviews.

Overall Experience

  • 95
  • 53
  • 10
  • 7
  • 5

Date Published

170
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Review from A M (Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service I have received during my stay has been very good. All the staff have been very kind and helpful. I would like to say thank you all and well done.

Reply from Greta Narbutaityte, Customer Adviser at The Sidcup Care Home

Thank you for such a lovely review. We are very happy to hear you enjoyed your stay with us. Please don't be a stranger and come down to visit us.


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Review from Barbara B (Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy. I've got to know a lot of people here and they are all very nice, caring and supportive.

Reply from Greta Narbutaityte, Customer Adviser at The Sidcup Care Home

Thank you for taking the time to leave your review, Barbara. We are happy to hear you feel like a part of our Sidcup family. Please let us know if there is anything we can do to make your stay more comfortable.


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Review from Caroline H (Niece of Resident) published on 16 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was in The Sidcup for 5 1/2 years. The staff always looked after her well. They always did all they could for her comfort and well being even though she was not the easiest or happiest person. When her husband of 67 years died, everyone at the home went out of their way to comfort her and involve
her in activities to help her to cope. There was always a welcoming attitude to visitors whenever they came.

Reply from Greta Narbutaityte, Customer Adviser at The Sidcup Care Home

Thank you for your kind words, Caroline. We are pleased to hear you could feel at ease with your aunt in our care. We are glad we could help you and your family through such a difficult time as well.


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Review from Amy W (Granddaughter of Resident) published on 15 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my grandfather became unable to care for himself, we, as a family, took the difficult decision to find a suitable care establishment for him. As soon as we visited The Sidcup Care Home we knew this would be his 'home from home', we were shown around by a lovely young lady who said she was the
deputy home manager, she answered all of our questions and made us feel really at ease.
I am pleased to say that he has lived there very happily for the last 15 months. From day one, the staff were welcoming, caring and totally professional. He settled immediately and blossomed with the delicious and nutritious meals, fun activities and outings and the loving and devoted care of all staff.
Whenever we visited we also received a warm welcome and on several occasions, we enjoyed lunch with him. Nothing was too much trouble. Suffering from a health condition, he was always treated with respect and dignity and we are so grateful for all the loving care he has had. Thank you all.

Reply from Greta Narbutaityte, Customer Adviser at The Sidcup Care Home

Thank you for your kind words. We are very happy about your grandfather being able to come out of his shell and take part in our activities. We have a genuine regard for all of our residents and we are humbled you chose to trust us with your loved ones care.


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Review from D H (Daughter-in-law of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother-in-law was admitted to this care home end of November we found her room very dirty and the staff left dirty pads in the bathroom. When she went into the hospital with MRSA, we decided to look around for a new care home. She is now so much happier and well cared for I would not recommend this
home.

Reply from Greta Narbutaityte, Customer Adviser at The Sidcup Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please, can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further?
The Bupa Customer Care Team.


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Review from M N (Daughter-in-law of Resident) published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home provided excellent end of life care to my mother in law, they ensured her comfort and that her dignity was promoted during this difficult time for the family.

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Review from Vishvanath N (Son of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing team who looked after my mother were very caring and looked after her so well. Despite Mum being unconscious when she arrived and passed away, they would always salute her and talk to her. The nurses reassured and looked after us, the family. We are so pleased to have chosen The Sidcup Care
Home.

Reply from Greta Narbutaityte, Customer Advisor at The Sidcup Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from E W (Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The place was all I could ask for. Thanks to everyone.

Reply from Josephine Gaupholm, Customer Adviser at The Sidcup Care Home

Thank you for your review of The Sidcup Care Home. We are pleased to hear about your positive experience with the home. We will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from Joan Y (Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have now been here over a year and have settled down to being here for a long time.
I am very happy and quite content to stay.

Reply from Josephine Gaupholm, Customer Adviser at The Sidcup Care Home

Thank you for your review of The Sidcup Care Home. We are pleased to hear that you have settled in to the home and appreciate your comments regarding being content to stay. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Olive M (Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Breakfast too late 9.30 - followed by lunch 12.20.
Some night staff are not very helpful.

Reply from Josephine Gaupholm, Customer Adviser at The Sidcup Care Home

Thank you for your review of The Sidcup Care Home. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team


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Review from Beryl B (Daughter-in-law of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother in law was only here for one week, but everyone was so friendly and professional.
She was as happy as she could be.
A big thanks to everyone.

Reply from Josephine Gaupholm, Customer Adviser at The Sidcup Care Home

Thank you for your review of The Sidcup Care Home. We are pleased to hear that you and your mother-in-law had a positive experience with the home and appreciate your comments regarding everyone there being friendly and professional. We will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from Matilda E (Resident) assisted by family/friend published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident for nearly 2 years and I have enjoyed my stay here. I have visited other homes and they are not as nice as The Sidcup. I especially like some of the staff who help me.

Reply from Andrew Hyland, Customer Adviser at The Sidcup Care Home

Thank you for your review. We are pleased to hear about your positive experience in the two years you have stayed at the home. We appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Natalie W (Daughter of Resident) published on 19 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

It's with a heavy heart that I leave this review as there are some genuinely friendly, kind and smiley carers and receptionists in this home but unfortunately the overall experience was one of extreme stress for my sister and I (when we should have been looking after our dad recovering from an operation)
having our mother stay in respite at this care home for 4 weeks. A chain of broken promises - she wasn't showered/washed for 4 days on one occasion despite us asking repetitively and being promised she would be. We found a rash on her face that apparently staff didn't notice, and then still didn't call the doctor despite staff writing it in the book. After complaining to the manager, she discovered that my mother had no care plan in place at all, apologised and immediately put a plan into action. The last and final disappointment was when she'd had a fall and we found her with diarrhoea and again "no one had noticed".

Reply from Josephine Gaupholm, Customer Adviser at The Sidcup Care Home

Thank you for your review of The Sidcup. We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further?


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Review from Charles H (Son of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been admitted to The Sidcup I have been very pleased with the care she is receiving. My mother is very introvert and doesn't like mixing with other people but the staff at The Sidcup have made her feel very welcome and put her at ease totally with unfamiliar surroundings. I feel
totally at ease with my mother being in here.

Reply from Josephine Gaupholm, Customer Adviser at The Sidcup Care Home

Thank you for your review of The Sidcup Care Home. We are pleased to hear that you and your mum have had a positive experience at the home and appreciate your comments regarding the staff welcoming and putting your mum at ease. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from David P (Son of Resident) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident in The Sidcup Care Home since December 2017 due to her physical ability to look after herself. Overall we and she have been very happy with the care she is receiving. As with any such home, some days the care is better than others and it is obvious that there is a shortage
of care staff on some days. We have no reason to believe that mum suffers from any slowness to deal with her needs, but it would be nice if staffing levels were consistent to ensure a high, constant level of care.

Reply from Josephine Gaupholm, Customer Adviser at The Sidcup Care Home

Thank you for your review of The Sidcup Care Home. We are pleased to hear that you and your mother have overall had a positive experience at the home and appreciate your comments regarding the staffing situation. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team


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Review from Gillian C (Daughter of Resident) published on 13 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful to all the staff, especially those on the first floor, who cared for our mum with Tenderness and Concern for her well being. They would kiss her, sing with her and had her laughing. They did their utmost on all levels. When mum passed they stayed with me to help me through a terrible
and stressful time. I could write a book full of praise on all the staff from the Office through to carers. The food was lovely and they bent over backwards to try and get mum to eat and drink. The facility is very clean and well kept up even the maintenance man who put mum's pictures up on the wall exactly where mum wanted to have them placed.


Thank you to everyone forever.


Reply from Gabriella Mills, Customer Adviser at The Sidcup Care Home

Thank you for your review of The Sidcup Care Home, we are pleased to hear that you have had a positive experience of our care home and glad you were well supported through this time. We appreciate your comments on the staff and we will share these with the care home's manager. The Bupa Customer Care Team.


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Review from Diana G (Daughter of Resident) published on 4 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother was in this home.
The management in this home are extremely poor and they would not communicate with you.


The care my mum received was sporadic. If the bell was rung for help by the residents then it would take a while if at all for anyone to tend to them. I also found that the home could

smell and did not seem clean in the rooms especially the toilets.


The staff did not seem to want to interact with the residents and it always seemed to them a chore to do anything for them.


When you needed a member of staff there was never anyone around they were either on their breaks which they all seemed to go together or meetings.


My mother was moved to another home in Chislehurst and the care she received there was so much more superior. Plenty of friendly staff who cared and good communication with management.


Needless to say, I would not recommend the Sidcup.


Reply from Gabriella Mills, Customer Adviser at The Sidcup Care Home

I am really sorry to hear that you were dissatisfied with the care your mother received while in our home. Our residents’ wellbeing is of the utmost importance to us and we take all complaints very seriously. Please could you provide specific feedback to feedback@bupa.com and we will investigate your comments fully. Thank you for raising your concerns.


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Review from Tom S (Son of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sidcup Care Home treated my Dad with the utmost respect at all times. The care he received was second to none. At all times the staff made sure my Dad's dignity was respected and upheld too, as much as was possible. If there was a time things were not right as I saw it the staff always made sure it
was corrected immediately. I have nothing but praise for all the staff at Sidcup Care Home and would not hesitate to recommend.

Reply from Gabriella Mills, Customer Adviser at The Sidcup Care Home

Thank you for the review of The Sidcup care home. We are pleased to hear that your Dad was well cared for and you were happy with the staff there. We appreciate your comments and will share your comments with the care home's manager, The Bupa Customer Care Team.


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Review from J A (Granddaughter of Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My nan moved in this week from hospital. She was very worried but all the staff have been very friendly and helpful.

Reply from Natalie Krisman, Customer Service Adviser at The Sidcup Care Home

That's great to hear that she is settling in okay and our wonderful staff helped her during this process.


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Review from Roy B (Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My uncle seems happy and well cared for.

Reply from Natalie Krisman, Customer Service Adviser at The Sidcup Care Home

I am pleased to hear this! Thank you for your review


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Current Review Score: 9.5 (9.533)

Overview of Review Score

The Review Score of 9.5 (9.533) out of 10 for The Sidcup Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.533 for The Sidcup Care Home is calculated as follows: ( (395 Excellents x 5) + (171 Goods x 4) + (34 Satisfactorys x 3) + (1 Poors x 2) + (11 Very Poors x 1) ) ÷ 612 Ratings = 4.533

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Sidcup Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

All rooms have ensuite facilities, telephone points and there is a freeview television in every room.


Awards / Recognitions (0)

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Meet the Team (1)

Caroline

Caroline Soriano

Job Title: Home Manager

Joined: 2018

Welcome to The Sidcup Care Home, we’d be delighted to show you around. Our team is passionate about providing the best person-centred care and our top priority is the safety and welfare of the residents.