The Sidcup Care Home

2/8 Hatherley Road, Sidcup DA14 4BG
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9.5 175 Reviews
  • The Sidcup Care Home, Sidcup
The Sidcup offers nursing and residential care, both long-term and short stay care.

The home is a purpose-built with modern comforts and conveniences. It prides itself on its warm and homely environment where residents can relax and feel safe inside the home and in the gardens. All bedrooms have en suite facilities and are furnished to a high standard.

The home consists of two floors, with dining rooms and lounges on each floor. The home also benefits from its own cinema lounge, large well- maintained gardens, its own hairdressing salon, and private lounge, ideal for family events and celebrations. The home has visiting professionals such as physiotherapists and chiropodists.

As an enhanced service to residents, weekly GP visits are conducted at The Sidcup Care Home, enabling residents to receive regular, personalised medical reviews as part of their approach to person-centred care.

At mealtimes a wide range of nutritious dishes are offered, always made with fresh ingredients. Residents’ dietary needs and personal preferences are always taken into account by the chef. The chef will visit residents to make tailored menus if necessary. There are regular tea rounds throughout the day with fresh cakes after lunch.

As well as regular, organised activities such as quizzes, bingo, film afternoons, board games and arts and crafts sessions, trips out to local places of interest, visiting entertainers and pantomimes, as well as tai chi and holistic massage and aromatherapy.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK The Sidcup'.

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Care Provided by The Sidcup Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 100 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Caroline Soriano (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (100)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Sidcup Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There’s so much to do and see in the local area, including Eltham Palace and Gardens, Danson Park and boating lake, and the 60 acres of parkland at Swanley Park – you’ll find a lovely little café there.


  • Parking

  • The home has it's own private care park.


The Sidcup Care Home Reviews (175)

Total of 175, showing 141-160
9.5

The Sidcup Care Home has a Review Score of 9.5 (9.543) out of 10, based on 56 reviews in the last 2 years. Over all time The Sidcup Care Home has 175 reviews.

Overall Experience

  • 100
  • 52
  • 11
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  • 5

Date Published

175
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Review from Gillian C (Daughter of Resident) published on 13 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful to all the staff, especially those on the first floor, who cared for our mum with Tenderness and Concern for her well being. They would kiss her, sing with her and had her laughing. They did their utmost on all levels. When mum passed they stayed with me to help me through a terrible
and stressful time. I could write a book full of praise on all the staff from the Office through to carers. The food was lovely and they bent over backwards to try and get mum to eat and drink. The facility is very clean and well kept up even the maintenance man who put mum's pictures up on the wall exactly where mum wanted to have them placed.


Thank you to everyone forever.


Reply from Gabriella Mills, Customer Adviser at The Sidcup Care Home

Thank you for your review of The Sidcup Care Home, we are pleased to hear that you have had a positive experience of our care home and glad you were well supported through this time. We appreciate your comments on the staff and we will share these with the care home's manager. The Bupa Customer Care Team.


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Review from Diana G (Daughter of Resident) published on 4 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother was in this home.
The management in this home are extremely poor and they would not communicate with you.


The care my mum received was sporadic. If the bell was rung for help by the residents then it would take a while if at all for anyone to tend to them. I also found that the home could

smell and did not seem clean in the rooms especially the toilets.


The staff did not seem to want to interact with the residents and it always seemed to them a chore to do anything for them.


When you needed a member of staff there was never anyone around they were either on their breaks which they all seemed to go together or meetings.


My mother was moved to another home in Chislehurst and the care she received there was so much more superior. Plenty of friendly staff who cared and good communication with management.


Needless to say, I would not recommend the Sidcup.


Reply from Gabriella Mills, Customer Adviser at The Sidcup Care Home

I am really sorry to hear that you were dissatisfied with the care your mother received while in our home. Our residents’ wellbeing is of the utmost importance to us and we take all complaints very seriously. Please could you provide specific feedback to feedback@bupa.com and we will investigate your comments fully. Thank you for raising your concerns.


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Review from Tom S (Son of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sidcup Care Home treated my Dad with the utmost respect at all times. The care he received was second to none. At all times the staff made sure my Dad's dignity was respected and upheld too, as much as was possible. If there was a time things were not right as I saw it the staff always made sure it
was corrected immediately. I have nothing but praise for all the staff at Sidcup Care Home and would not hesitate to recommend.

Reply from Gabriella Mills, Customer Adviser at The Sidcup Care Home

Thank you for the review of The Sidcup care home. We are pleased to hear that your Dad was well cared for and you were happy with the staff there. We appreciate your comments and will share your comments with the care home's manager, The Bupa Customer Care Team.


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Review from J A (Granddaughter of Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My nan moved in this week from hospital. She was very worried but all the staff have been very friendly and helpful.

Reply from Natalie Krisman, Customer Service Adviser at The Sidcup Care Home

That's great to hear that she is settling in okay and our wonderful staff helped her during this process.


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Review from Roy B (Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My uncle seems happy and well cared for.

Reply from Natalie Krisman, Customer Service Adviser at The Sidcup Care Home

I am pleased to hear this! Thank you for your review


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Review from R E (Husband of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

We were disappointed by the week's respite stay at this home. The initial assessment was thorough and helpful and special bed arrangements were promised (and interesting activities). In the event the night was cold, the bed fittings had not been attached; and this lack of attention to detail was characteristic
of the stay.
At £1340 for the week we did not think this was good value for money.

Reply from Natalie Krisman, Customer Services Administrator at The Sidcup Care Home

Thank you for your feedback about The Sidcup and I'm sorry to hear this. If you would like us to look in to this further, please can you contact our customer services team by emailing feedback@bupa.com


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Review from Janette B (Daughter-in-law of Resident) published on 20 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my in-laws are residents in The Sidcup Care Home and it is such a comfort to know that they are both safe and being well looked after. The Home itself is bright and welcoming, it is well maintained and it is good to see the standards in decorating and refurbishment are ongoing.
In my opinion,
the staff are your biggest asset and their care and dedication deserve the highest praise, they work in an environment which takes much patience and tasks some of us couldn't face day in day out. They are all very friendly and professional and always available to listen and help with any queries we may have.

Reply from Jayne Duck, Customer Services Administrator at The Sidcup Care Home

Thank you for your review. It is lovely to hear the kind words about our staff and much appreciated, it must give you such peace of mind knowing that they are well cared for in our care.


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Review from G M (Daughter of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This nursing home has been on a speedy path of improvement for the last couple of years and is now of a very high standard. My mother settled quickly, helped no doubt by the easy, friendly manner of the staff who made every effort to get to know her needs.
In the last couple of weeks of her life, the
staff exceeded all expectations. The kindness, compassion and dignified way in which she was treated, their constant check up with cheerful words, nothing was too much trouble.
The end was calm, peaceful and very sensitive. Thank you.

Reply from Jayne Duck, Customer Services Administrator at The Sidcup Care Home

So sorry to hear of your loss. Please accept our condolences. Thank you for your review.
We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager


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Review from Irene L (Daughter-in-law of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother is happy in this environment. Rooms clean. She is well looked after.

Reply from Simone Berkeley, Customer Service Advisor at The Sidcup Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from Brian T (Son of Resident) published on 11 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was recently admitted to The Sidcup in the Granville Suite under palliative care.
On the very first day, I felt comfortable knowing that my mother would receive the level of care and attention that she so desperately needed and I was not disappointed.
From the front of house reception to
the nursing and care staff, everybody was so loving and professional.
Even after my mum had passed on those same staff now shifted their attention to her husband, myself and my wife, offering support and advice where possible.


I cannot rate The Sidcup highly enough. The management should be proud of the standards their staff maintain.


Reply from Jayne Duck, Customer Services Administrator at The Sidcup Care Home

So sorry to hear of your loss please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Paul B (Son of Resident) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

A fair overall summary would be just adequate, essentially because of two reasons.
Firstly, the staff are unmotivated and this shows through in the care they give their residents and secondly the quality and standard of food is frankly nothing short of disgraceful.
Clearly, both of these issues stems
from cost-cutting and because the majority of residents are old and frail, they simply get away with it.
Poor management is also to blame and if this were better at least the issues that I have highlighted would be vastly improved.

Reply from Emily Wilson, Customer Service Administrator at The Sidcup Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing are our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please, can you contact our customer services team by emailing feedback@bupa.com or call 0113 381 6293 so that we can discuss this feedback further? The Bupa Customer Care Team.


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Review from K M (Friend of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean, and friendly staff.

Reply from Jamie, National Development Manager at The Sidcup Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Ian K (Son of Resident) published on 31 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Sidcup accepted my mother after a number of falls at home, leaving her confined to a chair for three days, unable to walk. After discussing the situation with The Sidcup, she was quickly accepted and she has never looked back.
Since moving in, she has relaxed visibly and enjoys the constant company
of the excellent carers and has quickly made friends with other residents. She has started to sleep comfortably at nights for the first time in several years. She loves it.
We are confident in the high standard of care that she receives and the friendliness of all the staff that she has contact with.
The welcome at the home has been exceptional.

Reply from Jamie, National Development Manager at The Sidcup Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Paul H (Son of Resident) published on 30 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since February of this year (2017) my mother was admitted to this care home. I have found the standard of the home Excellent on all counts. My mother has been more than happy with the care that she has received. She feels comfortable with the staff who have been looking after her. Whenever we have visited
(which is most days) everyone whoever they are, whether they are managerial, administration, catering, housecare staff and carers/nurses they are all very welcoming and accommodating for whatever needs there maybe.

Reply from Jamie, National Development Manager at The Sidcup Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from C J (Granddaughter of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to The Sidcup, our experiences have been first class. My grandmother moved after a transfer from her home which closed where she had been for 3 years.
All the staff were extremely caring and supportive in ensuring this transition went smoothly. My grandmother is extremely happy and comfortable
her words "I have all I need here I couldn't be happier".

Reply from Jamie Barrett, National Development Manager at The Sidcup Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Alan K (Son of Resident) published on 27 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second time I've used The Sidcup Care Home.


My mother prior to entering the Sidcup was vulnerable, anxious and frightened living on her own. After suffering a number of falls she asked to go into care. Due to her location (Sittingbourne) we suggested she moved closer to us in Bexley.


She

now enjoys the company and has been out into the local environment for the first time in seven years. Also, the staff are wonderful which she enjoys it has given her a new outlook.


Congratulations to everyone who works at the Sidcup.


Reply from Jamie, National Development Manager at The Sidcup Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Peter N (Nephew of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Sidcup Care Home has progressed from a CQC rating of "needs improvement" in 2014 to a "Good" rating in 2016. The home has vastly improved and gives a high-quality standard of care. Work to ensure retention of staff has been achieved. The standard of decor and premises has been raised to improve
quality from residents. Very good management team in place.

Reply from Emily Wilson, Customer Service Administrator at The Sidcup Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from C B (Husband of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Sidcup Care Home is a well-presented home which provides good quality care. A variety of meals is on offer, cooked and presented to a good standard. For those able a wide range of activities are available. The rooms and common parts are maintained to a good standard of cleaning. There is ample parking
and the grounds are very presentable. All this is achieved by a proactive management which is supplemented by quarterly meetings attended by management, residents and relatives. Overall good quality care is provided by stable permanent staff.

Reply from Emily Wilson, Customer Service Administrator at The Sidcup Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Bryn H (Husband of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is in need of continuing care due to a brain tumour which has made her totally reliant on carers for all her needs. It became impossible and in fact dangerous to continue caring for her myself at home. The Sidcup Care Home provided an acceptable and adequate home for her to be cared for.

Reply from Emily Wilson, Customer Service Administrator at The Sidcup Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from T C (Granddaughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are kind, regular and really caring for my grandmother.

Reply from Emily Wilson, Customer Service Administrator at The Sidcup Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Current Review Score: 9.5 (9.543)

Overview of Review Score

The Review Score of 9.5 (9.543) out of 10 for The Sidcup Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 56 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.543 for The Sidcup Care Home is calculated as follows: ( (434 Excellents x 5) + (167 Goods x 4) + (43 Satisfactorys x 3) + (1 Poors x 2) + (11 Very Poors x 1) ) ÷ 656 Ratings = 4.543

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Sidcup Care Home is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 53 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Mar 2025

All rooms have ensuite facilities, telephone points and there is a freeview television in every room.


Awards / Recognitions (7)

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Meet the Team (1)

Caroline

Caroline Soriano

Job Title: Home Manager

Joined: 2018

Welcome to The Sidcup Care Home, we’d be delighted to show you around. Our team is passionate about providing the best person-centred care and our top priority is the safety and welfare of the residents.