The Sidcup Care Home

2/8 Hatherley Road, Sidcup DA14 4BG
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9.5 170 Reviews
  • The Sidcup Care Home, Sidcup
The Sidcup offers nursing and residential care, both long-term and short stay care.

The home is a purpose-built with modern comforts and conveniences. It prides itself on its warm and homely environment where residents can relax and feel safe inside the home and in the gardens. All bedrooms have en suite facilities and are furnished to a high standard.

The home consists of two floors, with dining rooms and lounges on each floor. The home also benefits from its own cinema lounge, large well- maintained gardens, its own hairdressing salon, and private lounge, ideal for family events and celebrations. The home has visiting professionals such as physiotherapists and chiropodists.

As an enhanced service to residents, weekly GP visits are conducted at The Sidcup Care Home, enabling residents to receive regular, personalised medical reviews as part of their approach to person-centred care.

At mealtimes a wide range of nutritious dishes are offered, always made with fresh ingredients. Residents’ dietary needs and personal preferences are always taken into account by the chef. The chef will visit residents to make tailored menus if necessary. There are regular tea rounds throughout the day with fresh cakes after lunch.

As well as regular, organised activities such as quizzes, bingo, film afternoons, board games and arts and crafts sessions, trips out to local places of interest, visiting entertainers and pantomimes, as well as tai chi and holistic massage and aromatherapy.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK The Sidcup'.

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Care Provided by The Sidcup Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 100 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Caroline Soriano (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (100)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Sidcup Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There’s so much to do and see in the local area, including Eltham Palace and Gardens, Danson Park and boating lake, and the 60 acres of parkland at Swanley Park – you’ll find a lovely little café there.


  • Parking

  • The home has it's own private care park.


The Sidcup Care Home Reviews (170)

Total of 170, showing 161-170
9.5

The Sidcup Care Home has a Review Score of 9.5 (9.533) out of 10, based on 52 reviews in the last 2 years. Over all time The Sidcup Care Home has 170 reviews.

Overall Experience

  • 95
  • 53
  • 10
  • 7
  • 5

Date Published

170
12
21
52
118

Review from Diane A (Daughter-in-law of Resident) published on 26 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law was given the best care at The Sidcup. He was nursed with the dignity and respect he deserved. The staff showed great knowledge, skill and compassion. Welcoming and supporting our family through a difficult time.
The home has a warm and friendly atmosphere. It is kept very clean and
we couldn't have wished for a nicer home for our dad to have lived during his time there.
I would not hesitate to recommend The Sidcup to anyone looking for nursing home care.

Reply from Lydia Waller, Customer Service Administrator at The Sidcup Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Olive M (Resident) published on 21 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exactly what I needed for 2 weeks, for respite following an operation for a complete shoulder replacement.
It was good to be able to walk and sit in the peaceful garden.
On the 9/6/16 staff arranged a lovely street party in the garden in honour of the Queen's 90th Birthday. Staff and volunteers were
so cheerful and welcoming.

Reply from Rose Pickering, Customer Service Administrator at The Sidcup Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from David B (Son of Resident) published on 25 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was well cared for in The Sidcup Care Home for the five years she was there. The home was very willing to accept visitors at all kinds of times through the day and evening (helpful as grandchildren were working and often visited later into the evening). Mum was able to bring her own belongings into
her room.


The location was ideal for someone in her position (bed/chair bound) but keen to be taken out in her wheel chair to the very close shops and restaurants (especially the local curry shop, Wetherspoons and McDonald’s). The local church kindly took her to Sunday services every week, as well as to other special occasions.


As usual in this situation, mum had her favourite staff and those she was not so keen on. I do not think this is a reflection on any of the staff or management; it is just a human trait.


Many times I asked if she would like to consider another care home and every time she quickly and firmly replied that she wanted to stay where she was.


Reply from Rose Pickering, Customer Service Administrator at The Sidcup Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from W. Francis D (Son of Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall experience was a good one for her weeks stay while I went away but she was pleased to get back home. Everything was really good and staff caring and kind. She did say the bed was not very comfortable and fell asleep in the chair. Maybe this had its reasons.

Reply from Rose Pickering, Customer Service Administrator at The Sidcup Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.


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Review from Philippa B (Daughter of Resident) published on 3 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ever since out mother came to live at The Sidcup on leaving hospital I and the rest of the family have known that she was well cared for and safe, she said that she was happy and the staff were kind and thoughtful and made her laugh, when she passed they not only looked after her with love but the whole
family supported us at a very difficult time.

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Review from Susan S (Daughter of Resident) published on 29 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in this home for just three weeks having been discharged from hospital and needing nursing care. I was very apprehensive, having looked after her myself for some years. But I needn't have worried. They did everything they said they would, and more. The were kind and compassionate to my
mother, and nothing was too much trouble. They seemed to genuinely care. Sadly she died there and they too seemed very upset, and treated us with great respect and empathy. Although I miss her very much, I know I made the right choice, they couldn't have done more.

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Review from Sally L (Daughter of Resident) published on 29 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care home very clean. Care of mother good. Some carers better than others. Food OK but not excellent.

Reply from The Sidcup Nursing & Residential Centre, Bupa care homes at The Sidcup Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of the food served at one of our homes. We would like to contact you so that we can discuss this in more detail. Please can you contact our customer services team be emailing feedback@bupa.com so that we can give you a call you to discuss this feedback.


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Review from Mary C (Daughter of Resident) published on 29 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mums care on the whole very good, some excellent carers. Not always enough staff to cope. Not enough to occupy residents especially in the morning when just watching T.V. Activities staff do a good job in the afternoons for residents who want to go. It would be much better if key workers stayed on the
corridor of their allocated residents to keep a good relationship.

Reply from The Sidcup Nursing & Residential Centre, Bupa care homes at The Sidcup Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can give you a call you to discuss this feedback.


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Review from Andrew R (Son-in-law of Resident) published on 22 July 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff work hard and maintain extremely good conditions for the patients.

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Review from Shirley B (Niece of Resident) published on 21 July 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my aunt has been here the care has been excellent. She is clean and comfortable and well fed. If anything needs changing or actioning it is done immediately. Would highly recommend. The staff are all very caring.

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Current Review Score: 9.5 (9.533)

Overview of Review Score

The Review Score of 9.5 (9.533) out of 10 for The Sidcup Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.533 for The Sidcup Care Home is calculated as follows: ( (395 Excellents x 5) + (171 Goods x 4) + (34 Satisfactorys x 3) + (1 Poors x 2) + (11 Very Poors x 1) ) ÷ 612 Ratings = 4.533

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Sidcup Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

All rooms have ensuite facilities, telephone points and there is a freeview television in every room.


Awards / Recognitions (0)

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Meet the Team (1)

Caroline

Caroline Soriano

Job Title: Home Manager

Joined: 2018

Welcome to The Sidcup Care Home, we’d be delighted to show you around. Our team is passionate about providing the best person-centred care and our top priority is the safety and welfare of the residents.