Speirs House

1 The Chesters, Traps Lane, New Malden KT3 4SF
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9.8 92 Reviews
  • Speirs House, New Malden
Speirs House has a team of well-trained nursing and care staff who endeavour to make every resident feel comfortable and at home. A varied programme of activities at the care home help to keep residents stimulated and engaged. Residents are supported to use the care home's Wi-Fi access and computers to keep up to speed and stay in touch with friends and family.

Speirs House’s beautiful gardens are able to be enjoyed from every bedroom window, and residents and guests can enjoy sitting out in the main grounds or in the central courtyard.

The Speirs House minibus is used for outings to places such as Richmond Park, Chessington, Garson's Farm and shopping trips to nearby New Malden and Kingston upon Thames.

In May 2015, Speirs House was accredited in the Eden Alternative philosophy in the care of older people. All residents views, choices and preferences contribute to the running of their home.

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Care Provided by Speirs House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Feruna O'Donovan (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (35)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015
    • Number of floors: 1

Funding & Fees Guide for Speirs House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £2,285 – £2,285
    • Self-Funded Nursing Care £2,285 – £2,285
    • RESPITE Self-Funded Residential Dementia Care £2,285 – £2,285
    • RESPITE Self-Funded Nursing Care £2,285 – £2,885

  • Updated March 2024.


    Exact fees depend on the specific care requirements of each individual following assessment.
  • (these prices are only a guideline, please contact Speirs House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Speirs House Reviews (92)

Total of 92, showing 1-20
9.8

Speirs House has a Review Score of 9.8 (9.766) out of 10, based on 29 reviews in the last 2 years. Over all time Speirs House has 92 reviews.

Overall Experience

  • 78
  • 13
  • 1
  • 0
  • 0

Date Published

92
10
14
29
63

Review from Billy W (Son of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been at Speirs House since July 2024 and the service has been outstanding. The staff, the care, the service has been outstanding. I particularly enjoy the warmth and sincerity of care from all staff.

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Review from Gianna D (Daughter-in-law of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Speirs House have been looking after my mother-in-law very well and she is happy as a resident in the home. Everyone is very welcoming when we were to visit and the space is clean and well maintained. The recent Christmas party was a real joy to attend and the food and entertainment was
top notch. Thank you to everyone from the management to the staff.

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Review from Caroline H (Daughter of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I did a lot of research before deciding where I wanted my mother to live following a very debilitating stroke. I chose Speirs House because it was small (only 36 beds), the bedrooms are around a beautiful central garden, the menu to looked interesting and as I walked into the lovely light dining room
some of the carers were singing to the residents. The atmosphere was friendly, happy and nothing like any of the other local nursing homes that I visited. Mum has progressed amazingly since being at Speirs. The attention she has received from all the staff (the management, nurses, activity coordinators, maintenance, kitchen, laundry and cleaning staff) is undoubtedly one of the reasons she has been so motivated and has improved so much.

Reply from Feruna ODonovan, Carehome manager at Speirs House

Thank you for taking time to give us feedback on our service. We are delighted to hear that your mum has settled well.


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Review from Richard S (Partner of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Speirs House is well led and has a first-class team of carers, nurses, caterers, housekeepers and volunteers.
My partner has now been a resident in Speirs House for two years and I am very pleased with the quality of her care.
There are two activities every weekday to keep the residents stimulated
and entertained.
We all enjoyed an excellent Christmas party before Christmas and an excellent lunch on Christmas Day. The staff always make a big effort on these occasions.
I would strongly recommend this Care Home.

Reply from Feruna ODonovan, Carehome manager at Speirs House

Thank you for taking time to review our service. We are pleased that your partner is happy and has settled well at Speirs House.


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Review from D S (Friend of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a friend who has been a resident at Speirs House since May 2023. I have visited the Care Home many times, most recently for their Christmas Party on December 13th. This was a lovely occasion. The staff worked very hard: the residents were all looked after with care and compassion (as they always
are, in my experience). The catering was excellent and the decorations were beautifully done.

Reply from Feruna ODonovan, Carehome manager at Speirs House

Thank you for taking the time to give us feedback on our service. Me and the team are very pleased that your friend has settled in well into the Speirs family.


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Review from Cathy C (Wife of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is being very well cared for at Speirs House and we are all happy and confident that the home does their very best for him. He doesn't join in any of the activities but he is content in his room. His room is very comfortable and his clothes are always clean. The carers and nurses are all
wonderful and as he doesn't have dementia he can interact with them which is good for his mood and personality.

Reply from Feruna ODonovan, Carehome manager at Speirs House

Thank you for taking the time to leave a review for us. I am pleased you and your family have confidence in the team and I will pass on your feedback.


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Review from Pamela W (Daughter of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are extremely happy with the care and support of our mother. The care is outstanding. Mum loves the homemade food and loves attending the activities that are planned. The staff are very welcoming and happy to chat whenever we need to. The advice is great and seriously can't fault them
at all. The home is very accommodating with family and friends visiting. The Nursing staff keeps Mum's diabetes under control and loves a good chat and laugh with Mum and us. Since day one we have felt at home, and won't want to be anywhere else but Speirs House.

Reply from Feruna ODonovan, Carehome manager at Speirs House

Thank you for taking the time to leave a review for us. We are very pleased that you and your mum are happy with the care and you have confidence in the team.


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Review from E B (Daughter of Resident) published on 16 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother moved in this summer and can say we were very concerned about the move.
We can honestly we didn't need to be concerned.
Our mother was made so welcome and mum settled in quickly.
The staff are always so friendly, and chatty and nothing seems to phase them.
We are so pleased we chose
Spiers House.
It would be good to have more external activities but understand cost is the main factor.

Reply from Feruna ODonovan, Carehome manager at Speirs House

Thank you for taking time to give feedback on your mum's care. We are very pleased that she has settled well. Me and the activity team will review outdoor activities and these can be risk assessed first to ensure safety of the residents.


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Review from S C (Daughter of Resident) published on 16 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Speirs House has the most outstanding team of carers, nurses, caterers, housekeepers, managers and volunteers. Each and every one of them puts heart and soul into their caring responsibilities and understands every resident's wants or needs. The support I have received, whilst supporting my mother through
Alzheimer's, has been invaluable. I simply cannot imagine a better place for Mum.
Thank you, from the bottom of my heart to you all.

Reply from Feruna ODonovan, Carehome manager at Speirs House

Thank you for taking the time to give us feedback on your mum's care. We are very pleased that we have been able to meet her care needs.


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Review from I C (Relative of Resident) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival was greeted by the admin team and manager who were both very professional and friendly. Once taken to my relative I was given a very brief description of what had been going on as I had worked away for a while.
After a while, I watched my relative play and take part in activities which all
took part.
The care home is nicely decorated and very clean.

Reply from Feruna ODonovan, Carehome manager at Speirs House

Thank you for taking the time to give us a review. We are delighted that you had a positive experience on your recent visit to Speirs House.


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Review from M H (Son of Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Speirs House kindly agreed to let us use the cinema room for a 92 and 1/2 birthday party. She had missed her 90th birthday due to the fear of people catching Covid and her 92nd birthday due to the stroke. 6 months later she started the stages of learning to walk again so she wanted to have a party to
celebrate being alive and to thank all the various people who had helped her in her recovery. The cinema room was ideal for our 30 people party of friends, family and carers. The party really started when she walked into the room aided by her physio and rollator. It was a thoroughly enjoyable occasion. Thank you Speirs House for making the party possible.

Reply from Feruna O'Donovan, Carehome manager at Speirs House

We are pleased to hear that the service managed to facilitate your mum's birthday celebrations on this special day.


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Review from S U (Daughter of Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Speirs is a caring environment and I have confidence that my father is being well looked after. A GP calls every Wednesday so any health concerns can be addressed quickly. My father enjoys the food and eats well. I would recommend this care home.

Reply from Feruna O'Donovan, Carehome manager at Speirs House

We are pleased that you are happy with the our service and that you father continues to settle well.


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Review from Alek V (Respite Resident) published on 26 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I spent 2 weeks at this Care Home after an operation. I found the surroundings pleasant, the staff caring, the laundry service efficient, and the food good. The library could have been better but I suspect few of the long-term residents read much.

Reply from Feruna O'Donovan, Carehome manager at Speirs House

Thank you for taking the time to leave a review for our home. It was a pleasure caring for you and we are pleased that you enjoyed your stay.


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Review from J B (Daughter of Resident) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This place is a real gem. Other care homes simply don't compare to the peace, respect and dignity you can expect at Speirs House. From the cleaning staff to the home manager, everyone is friendly and dedicated. It's by far the most considerate care home I've had the experience of, even the layout of
the building was clearly designed with residents fully in mind; the windows all look out over gardens and plants and there is a lovely big internal courtyard where residents can safely enjoy the outdoors even if they have had to have a deprivation of liberty order due to dementia. I am so grateful to have found this home for my mum, it made a very difficult decision seem much simpler.

Reply from Feruna O'Donovan, Carehome manager at Speirs House

Thank you for taking to review our service, and we appreciate your feedback. We are very pleased that your mum is happily living at our home. I will pass on your compliments to the team.


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Review from Deborah F (Daughter of Resident) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Spiers now for two years. She is so well looked after, and the staff are wonderful. She has never had a bad word to say about Spiers House. I never wanted my mum to be in a care home, but I know she is so well looked after and genuinely cared for.

Reply from Feruna O'Donovan, Carehome manager at Speirs House

We are pleased that your mum is happy at our home. Thank you for the kind words, and I will share them with the staff.


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Review from Rachel M (Daughter of Resident) published on 22 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Speirs House is a wonderful nursing home. The staff are extremely caring and it has a very homely atmosphere. The residents are looked after very well and offered daily activities to keep their bodies and minds stimulated. I am so pleased my dad is now living at Speirs House. He was not coping at home
but now I know he is looked after night and day. I visited 6 or 7 care homes in the area but this was my favourite by far, and it has not disappointed me. It offers complete peace of mind for relatives.

Reply from Feruna O'Donovan, Carehome manager at Speirs House

Thank you for taking the time to review our service. We are pleased that the home is a good suit for your dad and that he has settled well. I will share your kind words with my staff.


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Review from Pete D (Son of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not be more pleased with the care and help that Dad receives at this wonderful care home.
Since Dad arrived in July of 2022, he has been made to feel welcome and cared for. The staff are all very welcoming and supportive and have a lovely, friendly, yet professional approach to their work.
The manager and family liaison person have both gone out of their way to be very helpful and supportive to us all.
Their help and advice were greatly appreciated following Dad’s move from Wales and made a difficult time much easier.
I would have no hesitation in recommending Speirs House.

Reply from Feruna O'Donovan, Carehome manager at Speirs House

Thank you for taking the time to give us a review of our service. I will share this with my staff. We are pleased that your dad has settled well into the Speirs family.


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Review from Nigel A (Nephew of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The most exceptional part of Speirs House is the staff. Their attention and care for the residents are overwhelming.
A wonderful environment created by management and carers alike.
We are at peace knowing our aunt is well looked after and is in a safe location.

Reply from Feruna O'Donovan, Carehome manager at Speirs House

Thank you for the kind words and for taking the time to leave a review for our service. We are pleased that your auntie has settled well in the Speirs family and she is happy.


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Review from T D (Daughter of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Today is the Christmas party at Speirs House. The whole home is beautifully decorated, and staff have really got into the Christmas spirit by dressing up as elves and angels and wearing Christmas hats.
All staff are so welcoming.
Great welcome speech from the manager and resident.
The Santa's
Grotto is amazing.
So looking forward to the celebrations.

Reply from Feruna O'Donovan, Carehome manager at Speirs House

It was a pleasure having you join us at the Christmas party. We were delighted to have you. I will share your views of our service with my staff.


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Review from S S (Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have now been a resident in Speirs House for seven years and have been very happy here. My main, in fact only, major criticism is that Speirs House is not a suitable home for dementia patients as they cannot be separated. I have had some very unpleasant experiences due to this and this is why I have
marked safety/security as poor. I am sorry there is a not a box for very good as many of my goods would have come into that category. I consider excellent to mean almost perfect.

Reply from Feruna O'Donovan, Carehome manager at Speirs House

Thank you for your valuable review. The safety of our residents is a priority everyday at Speirs House. We have processes in place to ensure that robust assessments are implemented as soon as concerns are raised by residents to keep everyone safe.


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Current Review Score: 9.8 (9.766)

Overview of Review Score

The Review Score of 9.8 (9.766) out of 10 for Speirs House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.766 for Speirs House is calculated as follows: ( (266 Excellents x 5) + (64 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 337 Ratings = 4.766

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Speirs House is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (17)

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Meet the Team (7)

Feruna

Feruna O'Donovan

Job Title: Interim Home Manager

Joined: 2022

Hello everyone. I am Feruna O'Donovan and I am an Interim Home Manager for Speirs House.


Our Speirs House philosophy can be summed up in our efforts to do all we can to have happy residents, happy staff, and happy relatives. Key would be a therapeutic environment, a well-developed, innovative team, opportunities for fun and meaningful activities, and opportunities to grow and extend oneself no matter our age!


Our responsibility as caregivers is to facilitate, to make ourselves available, and to be creative. We need to be up to date with our training and thinking and need to be able to network with other Carers in our community.


Nursing the Elderly is a specialist field, and skilled and confident nursing staff are essential, particularly in the age where care is becoming community-based. The benefits of investing in Nursing (and other) staff become very apparent to residents, relatives, other staff, and the community.


Kim

Kim Mears

Job Title: Family Liaison Manager

Joined: 2019

My role at Speirs House is to offer support and advice to families who are looking for care for their loved ones. There is no greater reward for me than helping people on this journey into finding the right home. Away from work I love to spend time with my family and friends.


Noreen

Noreen

Job Title: Registered Nurse

Joined: 2018

I am a registered nurse at Speirs House. I love working at the care home. As part of my daily interactions with residents I can give them hope and make them smile. My diligence and work ethic was recognised by the management and other staff and I have been nominated for Care Professional of the year in 2019 and 2020.


Manoj

Manoj

Job Title: Head Chef

Joined: 2017

I am delighted to put my catering degree and experience to good use to help enrich the taste buds of the wonderful residents here. I’ve worked as a Chef in prestigious hotels and Caribbean cruises. The residents who are looking for a more exotic culinary experience are up for a treat.


Activities Team

Activities Team

Job Title: Activity Coordinators

Joined: 2017

Hi! We are Christina and Kasia. We provide gentle exercises and physio activities for residents in the morning and in the afternoon, we will keep the residents’ minds occupied with quizzes, board games, puzzles, arts & crafts, bingo and musical
entertainment. At Speirs House, every member of staff joins in activities with the residents, helping them enjoy their daily life.


Housekeeping Team

Housekeeping Team

Job Title: Housekeepers

Joined: 2016

Hi, warm greetings from Lim, Annie and Hannah. The care home feels for us like an extended family. We are actively getting involved in engaging with the resident of the day, seeking to get the resident’s feedback about their room and the laundry. We enjoy our chats with the residents and helping to make their day special.


Marian

Marian

Job Title: Maintenance

Joined: 2018

My role at Speirs House is to ensure the home functions effectively and safely. I also drive the mini bus for outings. I have a range of experience I can draw on; I have previously worked in the architectural lighting and lighting design market, as well as
building and manufacturing.


Frequently Asked Questions about Speirs House

What types of Care is Speirs House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Speirs House provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Speirs House have?

There are 36 Single Rooms.

What are the Facilities & Services at Speirs House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Speirs House to the centre of New Malden?

0.9 mile(s) as the crow flies, distance by road may be significantly further.