Speirs House

1 The Chesters, Traps Lane, New Malden KT3 4SF
Submit a Review
9.8 92 Reviews
  • Speirs House, New Malden
Speirs House has a team of well-trained nursing and care staff who endeavour to make every resident feel comfortable and at home. A varied programme of activities at the care home help to keep residents stimulated and engaged. Residents are supported to use the care home's Wi-Fi access and computers to keep up to speed and stay in touch with friends and family.

Speirs House’s beautiful gardens are able to be enjoyed from every bedroom window, and residents and guests can enjoy sitting out in the main grounds or in the central courtyard.

The Speirs House minibus is used for outings to places such as Richmond Park, Chessington, Garson's Farm and shopping trips to nearby New Malden and Kingston upon Thames.

In May 2015, Speirs House was accredited in the Eden Alternative philosophy in the care of older people. All residents views, choices and preferences contribute to the running of their home.

Show Speirs House on the Map

Care Provided by Speirs House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Feruna O'Donovan (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (35)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015
    • Number of floors: 1

Funding & Fees Guide for Speirs House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £2,285 – £2,285
    • Self-Funded Nursing Care £2,285 – £2,285
    • RESPITE Self-Funded Residential Dementia Care £2,285 – £2,285
    • RESPITE Self-Funded Nursing Care £2,285 – £2,885

  • Updated March 2024.


    Exact fees depend on the specific care requirements of each individual following assessment.
  • (these prices are only a guideline, please contact Speirs House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Speirs House Reviews (92)

Total of 92, showing 21-40
9.8

Speirs House has a Review Score of 9.8 (9.766) out of 10, based on 29 reviews in the last 2 years. Over all time Speirs House has 92 reviews.

Overall Experience

  • 78
  • 13
  • 1
  • 0
  • 0

Date Published

92
10
14
29
63

Review from Jeremy D (Nephew of Resident) published on 28 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Auntie has been a resident for a number of months and I am extremely impressed with the level of care she has received. They are well staffed with an extremely low turnover led by a manager who really cares. They are proactive with my aunties' care as well as keeping dialogue open with monthly in-person
meetings, as well as welcoming feedback and suggestions at any time.
I would recommend Speirs highly.

Reply from Feruna O'Donovan, Carehome manager at Speirs House

Thank you for taking the time to review our service and your kind words. We are pleased that your auntie has settled well at Speirs House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M N (Friend of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean environment.
Kind and courteous staff.
Very helpful.

Reply from Feruna O'Donovan, Carehome manager at Speirs House

Thank you for your kind words. We are delighted that your friend is happy in our home. I will pass on your comments to the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Friend of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent all-round.
Lovely, friendly staff.
Care of my friend is very good.
Always nicely dressed, hair done!
Enjoys food and maybe an odd glass of wine.

Reply from Feruna O'Donovan, Carehome manager at Speirs House

Thank you for your kind words. We are delighted that your friend is happy in our home. I will pass on your comments to the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret A (Sister of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is well run by the manager, who is always around and meets with me every two months to discuss my sister - about her care and how her care can be improved. The rooms are clean and bright, with lovely views of the garden. The food is good and nicely prepared. There is frequently something going
on for the residents. O get updates after the GP visits and can always speak to a member of staff about my sister. This is the first home I have visited in the surrounding area.

Reply from Feruna O'Donovan, Carehome manager at Speirs House

Thank you for taking the time to leave a review for us and for the kind words. I will share this with the rest of the team. We are pleased to know that your sister is happy at our home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B P (Daughter of Resident) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been at Speirs House for nearly a year, and I cannot fault the care given to all the residents. The staff go out of their way to make residents and family members feel safe, welcome and loved. Nothing is too much trouble, and I am always met with a smiling face from the manager and all
her staff. Mum is very happy; she always looks smart and well cared for. There are plenty of activities scheduled for the week, which residents are encouraged to join in with. Relatives are encouraged to take an active role in all aspects of the home, and the monthly one-to-one meetings with the manager are most informative.

Reply from Feruna O'Donovan, Carehome manager at Speirs House

Thank you for taking the time to leave a review for us and for the kind words. I will share this with the rest of the team. We are pleased to know that your mum is happy at our home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A N (Wife of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

On Saturday 4 March 2023, on the day of my husband’s birthday, my family and I were surprised and very appreciative that Speirs had made a birthday cake for my husband and also wheeled a trolley in with cups, saucers, tea and cake for us to celebrate his birthday.
Thank you very much for the kind
gesture.
The last two times that I visited my husband at Speirs in the afternoon (after 6 pm), there was no liquid soap in the soap dispenser in his bathroom for me to wash my hands. I did mention this to the staff there at my last visit, and again, when I visited him on Saturday 22 April, there was no soap either, so I did speak to one of the staff.
Therefore, before I left, I put a small Post-it sticker on the soap dispenser as a reminder for them to refill the liquid soap, which I hope will be done before my next visit.

Reply from Feruna O'Donovan, Carehome manager at Speirs House

Thank you for taking the time to leave a review for us. We have now refilled the soap dispenser in your husband’s bathroom.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Y E (Wife of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is well looked after, likes the food and all the staff are very approachable and kind. I just have to ask if he needs anything, and they will do their best. I visit every other day if possible and always feel welcome.

Reply from Feruna O'Donovan, Carehome manager at Speirs House

Thank you for taking the time to leave a review for us and for the kind words. I will share this with the rest of the team. We are pleased to know that your husband is happy at our home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Deborah E (Sister of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister suffered a severe stroke several months ago, and I was advised she would need 24-hour nursing care. I began searching for the right place for her and came across Speirs House. I made my appointment and was met by a very welcoming member of staff who said, "we can't offer your sister chandeliers
or a grand piano, but what we can offer her is a home!" And that's what it is; I knew immediately this was the right place, and where my sister has been a resident ever since. It is a care home with 24-hour nursing if you should need it. There are 36 rooms, each ensuite, with views of either a very pretty central courtyard or the secluded garden. The common areas are spacious, with a large and airy dining room (food highly rated). Staff are well trained, super friendly, kind, caring and compassionate, the management very approachable. It is a Christian home with regular worship and activities numerous - my sister's quality of life has improved beyond our expectations.

Reply from Feruna O'Donovan, Carehome manager at Speirs House

Thank you for taking the time to leave a review for us and for your kind words. We are pleased to know that your sister has settled well into our home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P A (Niece of Resident) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are caring and thoughtful - always a pleasure to see them.

Reply from Feruna O'Donovan, Carehome manager at Speirs House

Thank you for taking the time to give us a review and for the kind words. I will share this with my team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fiona M (Daughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Deciding on the right home for your parent is an incredibly difficult and challenging decision to make. As a recent resident of four months, we have found Speirs to be a happy place to reside. From a relative's point of view, I have found the home offers a very high level of nursing care with regular
visits from the local doctor, followed up by emailing updated notes. The home has strong leadership with the care manager, who organises regular meetings to discuss your situation and offer any further assistance. I have always found my mother beautifully turned out, neat, clean and well cared for. All the staff are very kind, caring and helpful. The food is very good, freshly cooked and to a very high standard. There are weekly activities and a newsletter about all the fun days. The home is bright, comfortable, very well organised, and all the staff are welcoming. We have found what we were looking for - my mother is well cared for in a place that feels like home from home.

Reply from Feruna O'Donovan, Carehome manager at Speirs House

Thank you for the kind words. I am very pleased that I and the team have been able to provide the best care possible to your mother. I am pleased we have been able to provide a welcoming environment for yourself and your family. At Speirs House, we take pride in putting our residents and their families first and treat them with kindness and compassion.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean E (Daughter of Resident) published on 20 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and caring towards my dad and his visitors. They are always helpful with extra requests, and nothing is too much for them. There is a lovely atmosphere there.
The home is very comfortable and always clean.
I'm is so glad I chose this care home!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard K (Regular Volunteer) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Speirs House is a wonderful atmosphere, and a lot of credit has to go to the amazing staff, who all genuinely care about creating a warm and happy environment for all the residents, and consistently go above and beyond to do so. I really enjoyed my time volunteering here and getting to know the residents
as well as the staff. The manager is perfect and runs the home smoothly and with a lot of empathy and kindness. I would certainly recommend Speirs House to anyone looking for a safe and reassuring place for their loved ones.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane T (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Speirs House is a special place with kind and attentive staff. A lovely atmosphere and beautiful grounds. My mother is settling in well, and I am great reassured to know that she is being well looked after. The food also looks nutritious and tasty. I also appreciate the flexibility of being able to
visit whenever I wish and ake mUm on outings.

Reply from Feruna O'Donovan, Interim Home Manager at Speirs House

Thank you so much for your kind review. We are so pleased that your mother is settling in well with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hugh G (Regular Volunteer) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting Speirs House for more than five years - giving photo talks and taking my dog around visiting the residents. The staff are very caring and seem responsive to the needs and wants of the residents. A bright, friendly place to be and to visit.

Reply from Feruna O'Donovan, Interim Home Manager at Speirs House

Thank you so much for your review - we really appreciate the time you take to volunteer with us at the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emma H (Daughter of Resident) published on 25 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad's last few weeks of life were spent at Spiers House. He had the best care we could have wished for from all the staff, without exception. I felt straight away that the staff understood Dad's needs and did everything they could to make him comfortable. Also, just as importantly, they knew how
to support me and my family at this very difficult time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J G (Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good home, home always clean.
Staff friendly and nice.
Food good.
The home is safe.
Activities are good.
The management is good.

Reply from Kathleen Liang, Home Manager at Speirs House

Dear Joy, thank you so much for your kind words! I shall relay your appreciation to the team. Kind regards, Kathleen


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had the best of care, and the food is very good.
All managers are easy to talk to and will help you.

Reply from Kathleen Liang, Home Manager at Speirs House

Dear S S thank you so much for your kind word! I shall relay your appreciation to the team. Kind regards Kathleen.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from U P (Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good people, very good carers. The manager is very good and the food is good.

Reply from Kathleen Liang, Home Manager at Speirs House

Thank you so much for your kind words. I shall relay your appreciation to our team. Kind regards, Kathleen.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew S (Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving from one place to another felt a bit strange to start with. Started to fit in and got to know everybody and found everyone is caring, loving and supportive. Carer, nursing staff and management are well managed and organised. Food is very nutritious and lots of choices.

Reply from Kathleen Liang, Home Manager at Speirs House

Thank you so much for your kind words! I shall relay your appreciation to the team. Kind regards, Kathleen.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M M (Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is most helpful and faultless. The manager is always friendly and approachable.

Reply from Kathleen Liang, Home Manager at Speirs House

Thank you so much for your kind words, I shall relay your appreciation to the team. Kind regards, Kathleen.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.766)

Overview of Review Score

The Review Score of 9.8 (9.766) out of 10 for Speirs House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.766 for Speirs House is calculated as follows: ( (266 Excellents x 5) + (64 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 337 Ratings = 4.766

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Speirs House is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (17)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (7)

Feruna

Feruna O'Donovan

Job Title: Interim Home Manager

Joined: 2022

Hello everyone. I am Feruna O'Donovan and I am an Interim Home Manager for Speirs House.


Our Speirs House philosophy can be summed up in our efforts to do all we can to have happy residents, happy staff, and happy relatives. Key would be a therapeutic environment, a well-developed, innovative team, opportunities for fun and meaningful activities, and opportunities to grow and extend oneself no matter our age!


Our responsibility as caregivers is to facilitate, to make ourselves available, and to be creative. We need to be up to date with our training and thinking and need to be able to network with other Carers in our community.


Nursing the Elderly is a specialist field, and skilled and confident nursing staff are essential, particularly in the age where care is becoming community-based. The benefits of investing in Nursing (and other) staff become very apparent to residents, relatives, other staff, and the community.


Kim

Kim Mears

Job Title: Family Liaison Manager

Joined: 2019

My role at Speirs House is to offer support and advice to families who are looking for care for their loved ones. There is no greater reward for me than helping people on this journey into finding the right home. Away from work I love to spend time with my family and friends.


Noreen

Noreen

Job Title: Registered Nurse

Joined: 2018

I am a registered nurse at Speirs House. I love working at the care home. As part of my daily interactions with residents I can give them hope and make them smile. My diligence and work ethic was recognised by the management and other staff and I have been nominated for Care Professional of the year in 2019 and 2020.


Manoj

Manoj

Job Title: Head Chef

Joined: 2017

I am delighted to put my catering degree and experience to good use to help enrich the taste buds of the wonderful residents here. I’ve worked as a Chef in prestigious hotels and Caribbean cruises. The residents who are looking for a more exotic culinary experience are up for a treat.


Activities Team

Activities Team

Job Title: Activity Coordinators

Joined: 2017

Hi! We are Christina and Kasia. We provide gentle exercises and physio activities for residents in the morning and in the afternoon, we will keep the residents’ minds occupied with quizzes, board games, puzzles, arts & crafts, bingo and musical
entertainment. At Speirs House, every member of staff joins in activities with the residents, helping them enjoy their daily life.


Housekeeping Team

Housekeeping Team

Job Title: Housekeepers

Joined: 2016

Hi, warm greetings from Lim, Annie and Hannah. The care home feels for us like an extended family. We are actively getting involved in engaging with the resident of the day, seeking to get the resident’s feedback about their room and the laundry. We enjoy our chats with the residents and helping to make their day special.


Marian

Marian

Job Title: Maintenance

Joined: 2018

My role at Speirs House is to ensure the home functions effectively and safely. I also drive the mini bus for outings. I have a range of experience I can draw on; I have previously worked in the architectural lighting and lighting design market, as well as
building and manufacturing.