Speirs House

1 The Chesters, Traps Lane, New Malden KT3 4SF
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9.8 92 Reviews
  • Speirs House, New Malden
Speirs House has a team of well-trained nursing and care staff who endeavour to make every resident feel comfortable and at home. A varied programme of activities at the care home help to keep residents stimulated and engaged. Residents are supported to use the care home's Wi-Fi access and computers to keep up to speed and stay in touch with friends and family.

Speirs House’s beautiful gardens are able to be enjoyed from every bedroom window, and residents and guests can enjoy sitting out in the main grounds or in the central courtyard.

The Speirs House minibus is used for outings to places such as Richmond Park, Chessington, Garson's Farm and shopping trips to nearby New Malden and Kingston upon Thames.

In May 2015, Speirs House was accredited in the Eden Alternative philosophy in the care of older people. All residents views, choices and preferences contribute to the running of their home.

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Care Provided by Speirs House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Feruna O'Donovan (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (35)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015
    • Number of floors: 1

Funding & Fees Guide for Speirs House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £2,285 – £2,285
    • Self-Funded Nursing Care £2,285 – £2,285
    • RESPITE Self-Funded Residential Dementia Care £2,285 – £2,285
    • RESPITE Self-Funded Nursing Care £2,285 – £2,885

  • Updated March 2024.


    Exact fees depend on the specific care requirements of each individual following assessment.
  • (these prices are only a guideline, please contact Speirs House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Speirs House Reviews (92)

Total of 92, showing 41-60
9.8

Speirs House has a Review Score of 9.8 (9.766) out of 10, based on 29 reviews in the last 2 years. Over all time Speirs House has 92 reviews.

Overall Experience

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  • 13
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Date Published

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Review from Paul J (Son-in-law of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a resident at Speirs House for 4-years until she sadly passed away a few weeks ago. She was so happy there for the last years of her life living it to the full. Speirs House is a very special place due to all the staff who work there in every capacity from the manager, nurses,
carers, hospitality staff, office staff to the maintenance staff. Our family have the greatest admiration for them all, and we will always be in their debt for the care and love they gave her and us throughout her time there.

Reply from Kathleen Liang, Home Manager at Speirs House

Dear Paul, thank you so much for your kind word; I shall relay your appreciation to our team. Kind regards.


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Review from Laura T (Daughter of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I spent a long time considering which nursing home would suit our parents needs the best as they both have dementia, and we have been extremely pleased. The care from the Speirs House team has been exceptional. It appears obvious to us that the staff really do care about their residents
as individuals and show them respect, compassion and empathy. A huge bonus for my parents is that the staff understood how important it was for our parents to be together, allowing them to share the same bedroom and changing the other bedroom into a lounge.
Despite an extremely unprecedented year, the staff at Speirs have kept us up to date, the GP has visited weekly, and we had lots of really fun photo's showing us the activities they had continued to arrange as well as providing access to virtual visiting every day.
In my opinion, Speirs House is a glowing example of how nursing home care should be; my parents are very settled and happy.

Reply from Kathleen Liang, Home Manager at Speirs House

Dear Laura, thank you so much for your kind words. I shall relay your appreciation to our team. It is indeed a pleasure to have Mum and Dad here. Kind regards.


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Review from Julie T (Daughter of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident of Speirs House for over 5-years until he passed away in January. We will always be so grateful for the wonderful care he received from all the staff. It was so reassuring to be kept informed on a regular basis of how he was doing, and we always felt confident he was in safe
hands. This last year with Covid has been extremely difficult, and the staff could not have done any more or worked any harder to take care of everyone there. We feel because of the excellent nursing care and kindness of all the staff, we were able to enjoy a few extra years with Dad that we may not have had otherwise.

Reply from Kathleen Liang, Home Manager at Speirs House

Thank you for your review. We greatly appreciate your feedback and kind words.


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Review from Sonia R (Daughter of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother had been a resident at Speirs House for nearly eight years, entering their care when she was barely able to walk, was suffering from dementia and needed 24-hour care. For five years, she enjoyed activities at Speirs going on outings and taking part in exercises, cooking, flower arranging
and other sessions. My sister and I plus other family members and friends always received a warm welcome when we visited, often eating lunch with Mum and being spoiled by the chef with treats such as profiter rolls, trifles and apple pie. We even occasionally enjoyed a sherry beforehand. I have great memories of excellent Christmas parties and a full-dress dinner on one occasion.
For Mum’s last three years, prior to her peaceful passing in January this year, she required full nursing care. I believe that it was only the excellent care she received that enabled her to survive to 93. My heartfelt thanks go to all staff at Speirs. Excellent home and highly recommended.

Reply from Kathleen Liang, Home Manager at Speirs House

Dear Sonia, thank you so much for your kind words! I shall relay your appreciation to the team. Please stay in touch with us. Kind regards.


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Review from Julie H (Daughter of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I returned my mother to Speirs over three years ago for them to care for her for the last 4 to 6 weeks of life. Nearly 4-years later she died, but I knew she had been cared for by people who knew and liked her and wanted to do the best they could for her. For that, I am so please about especially as
over the past year of Covid when it has not been possible to visit her ourselves.

Reply from Kathleen Liang, Home Manager at Speirs House

Dear, Julie, thank you so much for your kind word! I shall relay your appreciation to our team. Kind regards.


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Review from Erica N (Daughter of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved into Speirs House during the Covid pandemic. It was a huge move in very difficult circumstances. The team at Speirs have been so welcoming and caring, it enabled them to settle into their new home more easily than expected. Speirs House allowed them to have a shared bedroom with a second
room as a sitting room, something that a lot of homes simply wouldn't consider.
We have been kept abreast of the changing circumstances during the Coronavirus lockdown periods, and the manager and her team have made visiting by various means possible as soon as it was allowed.
Mum and Dad feel very happy and settled here. I would recommend Speirs House.

Reply from Kathleen Liang, Home Manager at Speirs House

Dear Erica, thank you so much for your kind words! I shall relay your appreciation to our team. Kind regards.


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Review from Judith M (Daughter of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank the whole team enough for the outstanding care our father received during his three years at Speirs house. He loved all the staff, the activities and the outings. He thoroughly enjoyed the garden and the beautiful way the grounds are kept. The nursing staff kept a close eye on him, and
the visiting GP's were also excellent. We, as a family, looked forward to our visits with him, and even during Covid, we are so very grateful for the way you worked so hard to make garden visits and then screen visits possible. We also wanted to thank you all for the times you helped Dad FaceTime us throughout the pandemic. Simply wonderful care.

Reply from Kathleen Liang, Home Manager at Speirs House

Dear, Judith, thank you so much for your kind words! Father was a truly amazing gentleman; who will be missed by Speirs team. I shall relay your appreciation to the team! Kind regards.


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Review from Alex F (Son of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was cared for at Speirs House for three years, and he was very happy there. The staff and management are excellent; we particularly appreciated the way the nurses handled his medication needs. When visiting was possible, we always felt welcome.

Reply from Kathleen Liang, Home Manager at Speirs House

Dear Alex, thank you so much for your kind words! I shall relay your appreciation to our team! Kind regards.


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Review from Caroline H (Daughter of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks to all the staff who took good care of my mother whilst she was in Speirs House.
They were unfailing in their compassion, sense of humour and sensitivity, particularly in these difficult Covid times.

Reply from Kathleen Liang, Home Manager at Speirs House

Dear Caroline, thank you so much for your kind word! I shall relay your appreciation to our team! Kind regards.


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Review from Jill J (Daughter of Resident) published on 29 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager and staff have worked tirelessly to keep residents safe from Covid while trying to give them a “normal” experience despite all the restrictions. The Christmas party took place as usual with the staff providing entertainment instead of outsiders. Relatives have been updated every time the
Covid rules have been changed and we have been encouraged to discuss our concerns or ask questions. We have also been encouraged to use the Skype facility when visiting was restricted.
Visiting facilities have been introduced within the guidelines and organised with real compassion.

Reply from Kathleen Liang, Home Manager at Speirs House

Thank you so much for your kind words! I shall relay your appreciation to our team. Thank you for your ongoing support through the pandemic. Kind regards.


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Review from H K (Resident) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly.
Views from rooms are good; garden view.
Very good manager; she is lovely.
No smells.
Food is very good.
I am much better since I cam here - like a family here.
Activities - those I use are very good.

Reply from Kathleen Liang, Home Manager at Speirs House

Thank you for your kind words. I shall relay your appreciation to our team. Kind regards.


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Review from D R (Friend of Resident) published on 19 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Speirs House is clean, attractive and friendly. The staff are pleasant and helpful. It seems almost as good as being at home.

Reply from Kathleen Liang, Home Manager at Speirs House

Thank you so much for your kind word; I shall relay your appreciation to the team. Kind regards.


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Review from Margaret H (Sister of Resident) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was in Spiers House from April-September. During his stay, he was given the best of care and was happy there.
Although he was there during Covid I was allowed to visit and telephone and I felt reassured.
Thank you to all staff who knew my brother - he was very grateful to everyone who looked
after him.

Reply from Kathleen Liang, Home Manager at Speirs House

Dear Margaret, Thank you so much for your kind words! I shall relay your appreciation to the team. Kind regards.


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Review from E S (Stepdaughter of Resident) published on 12 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of my stepmother has been superb. They have helped us keep in telephone contact - her nursing care eg the positioning of her pillows was excellent (I was a nurse/midwife). She really enjoys the food which is very much given to her according to how her illness is. She has got to know the nurses
and carers personally and they are very kind to her. Her pain relief is very well managed. I and my family are so grateful for such kind, clinically very good care. Speirs House is very special, especially the manager.

Reply from Kathleen Liang, Home Manager at Speirs House

Dear E.S, Thank you for your kind words! I shall relay your appreciation to our team.
Kind regards.


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Review from Matt M (Son of Resident) published on 1 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of Speirs House now since November 2019. We struggled with the idea of putting her into a home in the first case but on first sight of Speirs House and having met the team, we knew this was the right place for her to receive the care she needs. I can't express how happy my family
and I are with the level of care, service and expertise Mum has received over the last few months. As difficult a decision as this was, we all feel safe and happy in the knowledge that she is receiving the very best time at the stage of her life. I can and would thoroughly recommend Speirs House to anyone.

Reply from Kathleen Liang, Home Manager at Speirs House

Dear Matt Thank you so much for your kind words, I shall relay your appreciation to our team. Kind regards Kathleen


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Review from Lynn H (Daughter of Resident) published on 1 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was very appreciative of how much support he received from Speirs House, which meant I was able to relax. The home manager was very helpful and the care team were kind and helpful too. The room was clean and looked out on to the garden so he could enjoy the view and watching the birds. Also
it was easier for us to pay him window visits.

Reply from Kathleen Liang, Home Manager at Speirs House

Dear Lynn Thank you so much for your kind words, I shall relay your appreciation to our team. Kind regards Kathleen.


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Review from Jim S (Son of Resident) published on 28 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise Speirs House enough for the excellence of care for my mother for the last three and a half years. She was looked after perfectly in all departments. I found the management was helpful. She always praised all the staff who looked after her perfectly during this time. I believe the excellence
of care extended her life to this point.

Reply from Kathleen Liang, Home Manager at Speirs House

Dear Jim Thank you for your kind word! I shall relay your appreciation to the team!


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Review from B H (Resident) published on 8 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very lovely home, I'm very happy here and a very nice manager.

Reply from Kathleen Liang, Home Manager at Speirs House

Thank you so much for your kind words! I shall relay your appreciation to the team. Kind regards Kathleen


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Review from Paul M (Son of Resident) published on 12 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother's stay has been a happy one, given the circumstances in which she finds herself at Speirs House. Staff have been good to both Mum and her visitors. A small detail but the lady who does tea/coffee trolley is always friendly and happy to offer a cup of tea. And care staff happy to help Mum when
I ask them.

Reply from Kathleen Liang, Home Manager at Speirs House

Thank you so much for your kind words. I shall relay your appreciation to our team. Regards.


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Review from Amanda W (Daughter of Resident) published on 12 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is receiving excellent care in the nursing home. Me and my family are very happy with the care she is receiving.

Reply from Kathleen Liang, Home Manager at Speirs House

Thank you for your kind words. I shall relay your appreciation to our team. Regards.


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Current Review Score: 9.8 (9.766)

Overview of Review Score

The Review Score of 9.8 (9.766) out of 10 for Speirs House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.766 for Speirs House is calculated as follows: ( (266 Excellents x 5) + (64 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 337 Ratings = 4.766

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Speirs House is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (17)

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Meet the Team (7)

Feruna

Feruna O'Donovan

Job Title: Interim Home Manager

Joined: 2022

Hello everyone. I am Feruna O'Donovan and I am an Interim Home Manager for Speirs House.


Our Speirs House philosophy can be summed up in our efforts to do all we can to have happy residents, happy staff, and happy relatives. Key would be a therapeutic environment, a well-developed, innovative team, opportunities for fun and meaningful activities, and opportunities to grow and extend oneself no matter our age!


Our responsibility as caregivers is to facilitate, to make ourselves available, and to be creative. We need to be up to date with our training and thinking and need to be able to network with other Carers in our community.


Nursing the Elderly is a specialist field, and skilled and confident nursing staff are essential, particularly in the age where care is becoming community-based. The benefits of investing in Nursing (and other) staff become very apparent to residents, relatives, other staff, and the community.


Kim

Kim Mears

Job Title: Family Liaison Manager

Joined: 2019

My role at Speirs House is to offer support and advice to families who are looking for care for their loved ones. There is no greater reward for me than helping people on this journey into finding the right home. Away from work I love to spend time with my family and friends.


Noreen

Noreen

Job Title: Registered Nurse

Joined: 2018

I am a registered nurse at Speirs House. I love working at the care home. As part of my daily interactions with residents I can give them hope and make them smile. My diligence and work ethic was recognised by the management and other staff and I have been nominated for Care Professional of the year in 2019 and 2020.


Manoj

Manoj

Job Title: Head Chef

Joined: 2017

I am delighted to put my catering degree and experience to good use to help enrich the taste buds of the wonderful residents here. I’ve worked as a Chef in prestigious hotels and Caribbean cruises. The residents who are looking for a more exotic culinary experience are up for a treat.


Activities Team

Activities Team

Job Title: Activity Coordinators

Joined: 2017

Hi! We are Christina and Kasia. We provide gentle exercises and physio activities for residents in the morning and in the afternoon, we will keep the residents’ minds occupied with quizzes, board games, puzzles, arts & crafts, bingo and musical
entertainment. At Speirs House, every member of staff joins in activities with the residents, helping them enjoy their daily life.


Housekeeping Team

Housekeeping Team

Job Title: Housekeepers

Joined: 2016

Hi, warm greetings from Lim, Annie and Hannah. The care home feels for us like an extended family. We are actively getting involved in engaging with the resident of the day, seeking to get the resident’s feedback about their room and the laundry. We enjoy our chats with the residents and helping to make their day special.


Marian

Marian

Job Title: Maintenance

Joined: 2018

My role at Speirs House is to ensure the home functions effectively and safely. I also drive the mini bus for outings. I have a range of experience I can draw on; I have previously worked in the architectural lighting and lighting design market, as well as
building and manufacturing.