Speirs House

1 The Chesters, Traps Lane, New Malden KT3 4SF
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9.8 92 Reviews
  • Speirs House, New Malden
Speirs House has a team of well-trained nursing and care staff who endeavour to make every resident feel comfortable and at home. A varied programme of activities at the care home help to keep residents stimulated and engaged. Residents are supported to use the care home's Wi-Fi access and computers to keep up to speed and stay in touch with friends and family.

Speirs House’s beautiful gardens are able to be enjoyed from every bedroom window, and residents and guests can enjoy sitting out in the main grounds or in the central courtyard.

The Speirs House minibus is used for outings to places such as Richmond Park, Chessington, Garson's Farm and shopping trips to nearby New Malden and Kingston upon Thames.

In May 2015, Speirs House was accredited in the Eden Alternative philosophy in the care of older people. All residents views, choices and preferences contribute to the running of their home.

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Care Provided by Speirs House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Feruna O'Donovan (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (35)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015
    • Number of floors: 1

Funding & Fees Guide for Speirs House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £2,285 – £2,285
    • Self-Funded Nursing Care £2,285 – £2,285
    • RESPITE Self-Funded Residential Dementia Care £2,285 – £2,285
    • RESPITE Self-Funded Nursing Care £2,285 – £2,885

  • Updated March 2024.


    Exact fees depend on the specific care requirements of each individual following assessment.
  • (these prices are only a guideline, please contact Speirs House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Speirs House Reviews (92)

Total of 92, showing 61-80
9.8

Speirs House has a Review Score of 9.8 (9.766) out of 10, based on 29 reviews in the last 2 years. Over all time Speirs House has 92 reviews.

Overall Experience

  • 78
  • 13
  • 1
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Date Published

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Review from Anne (Daughter of Resident) published on 12 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been happily settled at Speirs House for more than three years.
She has been well cared for by staff many of whom have been there for some years. The home is well laid out on one floor, light and airy with easy access to the gardens.

Reply from Kathleen Liang, Home Manager at Speirs House

Thank you for your kind words. I shall relay your appreciation to our team. Regards.


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Review from Raj K (Friend of Resident) published on 28 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend moved to Speirs House for end of life care.
Everyone is so attentive and supportive through this difficult period.

Reply from Kathleen Liang, Home Manager at Speirs House

Dear Raj Thank you for your kind word ! I shall relay your appreciation to our team. Kind regards Kathleen


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Review from Rosemary R (Daughter of Resident) published on 28 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Speirs House for end of life care.
She was treated with respect and dignity, the staff also were kind and thoughtful towards her visitors, we were made welcome and felt comfortable at every visit. During her stay, the staff were consistent and got to know their clients.

Reply from Kathleen Liang, Home Manager at Speirs House

Dear Rosemary, thank you for your kind words. I shall relay your appreciation to our team. Kind regards.


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Review from Valerie J (Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at Speirs House was extremely good. The whole atmosphere was very friendly and the staff very attentive. The home manager was excellent in every way and mingled with the residents daily. Everywhere was very clean and comfortable with lots of activities. The food was very good. I thoroughly
recommend Speirs House.

Reply from Kathleen Liang, Home Manager at Speirs House

Dear Valerie,
Thank you so much for your kind words! I shall relay your appreciation to the team.
Regards Kathleen.


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Review from S S (Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very good.

Reply from Kathleen Liang, Home Manager at Speirs House

Dear Sybil,
Thank you so much for your kind words! I shall relay your appreciation to the team.
Regards Kathleen.


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Review from D W (Niece of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been resident for 7 months and has settled in well once she accepted she could no longer remain independent. She is in a lovely room overlooking a pretty courtyard garden which she so appreciates. I appreciate that she is respected for who she is and her dignity is maintained. The staff
are good at encouraging mental stimulation through its daily activities and they also help to maintain physical movement too. The food always seems nourishing and good variety and there is flexibility as to where the residents take their meals.
I would like to see a little more spiritual input.

Reply from Kathleen Liang, Home Manager at Speirs House

Dear Diana,
Thank you for your kind words!
I shall relay your appreciation to the team.
Kind regards, Kathleen.


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Review from I S (Regular Volunteer) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely homely place. Great staff more like a family and received a warm welcome. I can recommend this care home to everyone.

Reply from Kathleen Liang, Home Manager at Speirs House

Dear Ian, Thank you so much for your kind words!
We are very lucky to have you as a volunteer. Regards Kathleen


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Review from Carol F (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I feel that my father is well cared for. The home is always clean and the staff seem to genuinely care for my father's well-being. Excellent attempts are made to provide entertainment and stimulation. The nursing care also seems good and the staff are very approachable.

Reply from Kathleen Liang, Home Manager at Speirs House

Dear Carol, Thank you so much for your kind words! We are very lucky to have your father here. I shall relay your appreciation to the team! Regards Kathleen


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Review from Terri S (Daughter of Resident) published on 11 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at this care home for nearly two years and has had the best care possible. The staff are kind and caring and attend to her every need. She attends activities every day which keeps her mind and body active. She is seen by a physio regularly who is able to assess her weaknesses and
give exercises for her to practice. She has frequent massages which she loves and is also therapeutic. The staff spend time with her, listening and responding in a positive manner. She is seen weekly by a Doctor and has on a few occasions been admitted to hospital for treatment. I would highly recommend this facility.

Reply from Kathleen Liang, Home Manager at Speirs House

Dear Terri, thank you so much for your kind words! I shall relay your appreciation to the team. Kind regards Kathleen.


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Review from L T (Private Carer of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Spiers House has been so accommodating and caring towards both my clients and have always welcomed us to come in at any time, even just for a coffee and a chat. Spiers House have also kept us up to date with all relevant information. When my clients passed away, they really took care of my clients'
family. The staff are truly wonderful and could not do any more for us. Thank you for being superstars.

Reply from Kathleen Liang, Home Manager at Speirs House

Dear Lauren, thank you so much for your kind words, I shall relay your appreciation to the team. Kind regards, Kathleen.


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Review from P F (Wife of Resident) assisted by family/friend published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so pleased with the support and information that Speirs has provided me. They have explained everything to me fully.

Reply from Kathleen Liang, Home Manager at Speirs House

Thank you so much for your kind words! I shall relay your appreciation to the team. Thank you for your invitation to your husband's funeral. One member of the team will be there on that day. Kind regards.


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Review from J M (Resident) assisted by family/friend published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff have shown exemplary care and kindness.

Reply from Kathleen Liang, Home Manager at Speirs House

Thank you for your kind words, I shall relay your appreciation to the team. We look forward to seeing you join our activities. Kind regards Kathleen


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Review from E M (Daughter of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of Speirs House since July this year. The care that he receives is excellent. He is always clean and content when we visit. All staff members are friendly and make a point of chatting to us and updating us when appropriate. His room is bright and clean, overlooking the
garden. He eats everything he is given, so the food must be good!

Reply from Kathleen Liang, Home Manager at Speirs House

Thank you so much for your kind words! I shall relay your appreciation to the team. Kind regards.


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Review from I B (Daughter of Resident) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent his final two weeks receiving palliative care at Speirs House. The home is very pleasant, rooms are a good size and there are plenty of communal spaces. Everything was clean and in good order. Most importantly, every member of staff we spoke to seemed kind and caring, and all had time
to speak to us. We could visit at any time of day or night. Overall, we were very happy with the care Dad received at Speirs House and would happily recommend it.

Reply from Kathleen Liang, Home Manager at Speirs House

Thank you very much for your review. We will pass your comments to our staff who will be delighted to hear how much their work and dedication is appreciated.


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Review from W M (Daughter-in-law of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is lovely and bright with beautiful gardens. Staff are attentive with nothing too much trouble.

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Review from A L (Son of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and caring staff. Good range of activities. 24/7 nursing care. Helpful management. Excellent environment. Mum's choice for respite care.

Reply from Kathleen Liang, Home Manager at Speirs House

Dear A L, Thank you so much for your feedback! I shall relay your appreciation to the team. Kind Regards Kathleen Liang (Home Manager)


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Review from J P (Son of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the wonderful service at this difficult time.
Great service, most helpful staff. Really appreciate all staff and the service.

Reply from Kathleen Liang, Home Manager at Speirs House

Thank you so much for leaving us such a positive review! I shall relay your appreciation to the team! it was indeed a pleasure to look after father at the age of 101, father was a very pleasant man. Take care. Kind regards, Home Manager


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Review from Denise C (Daughter of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has had a wonderful experience at Speirs House. Dedicated, humane and gentle staff cared for her until she passed away. I never worried about her care. She was content, safe and loved. The home is beautiful. The location great and the food excellent. I would use it again if I needed to. Thank
you to all the staff at Speirs.

Reply from Kathleen Liang, Home Manager at Speirs House

Dear Denise Thank you so much for leaving us such a positive review! I shall relay your appreciation to the team. Mum was a wonderful lady, we were very lucky to have Mum with us. Kind Regards, Home Manager


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Review from Robert S (Stepson of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Chose Speirs for my step-mother after visiting five other homes in the area. It has a calm atmosphere and wide corridors. The rooms are a reasonable size but importantly have lots of natural light and lovely views into the surrounding gardens and courtyards. An additional plus is that all areas are
on the ground floor so no need for stairs or lifts. One negative, no guest room available for visitors to rent but I gather this might change in the future (we do not live locally).

Reply from Kathleen Liang, Home Manager at Speirs House

Dear Robert.
Thank you so much for leaving such positive feedback. At Speirs, we value your suggestion and feedback. This valuable information will be used in terms of developing our service. Many thanks, Kind Regards Home Manager


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Review from Monika S (Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I spent 3 months at Speirs House and felt safe here. The staff were always helpful and solicitous. It was a real haven coming from the hospital and put me on my feet. I cannot praise Speirs House enough. The reassuring help will make me fully able to walk again. I wish the staff of Speirs House all
possible success.

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Current Review Score: 9.8 (9.766)

Overview of Review Score

The Review Score of 9.8 (9.766) out of 10 for Speirs House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.766 for Speirs House is calculated as follows: ( (266 Excellents x 5) + (64 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 337 Ratings = 4.766

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Speirs House is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (17)

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Meet the Team (7)

Feruna

Feruna O'Donovan

Job Title: Interim Home Manager

Joined: 2022

Hello everyone. I am Feruna O'Donovan and I am an Interim Home Manager for Speirs House.


Our Speirs House philosophy can be summed up in our efforts to do all we can to have happy residents, happy staff, and happy relatives. Key would be a therapeutic environment, a well-developed, innovative team, opportunities for fun and meaningful activities, and opportunities to grow and extend oneself no matter our age!


Our responsibility as caregivers is to facilitate, to make ourselves available, and to be creative. We need to be up to date with our training and thinking and need to be able to network with other Carers in our community.


Nursing the Elderly is a specialist field, and skilled and confident nursing staff are essential, particularly in the age where care is becoming community-based. The benefits of investing in Nursing (and other) staff become very apparent to residents, relatives, other staff, and the community.


Kim

Kim Mears

Job Title: Family Liaison Manager

Joined: 2019

My role at Speirs House is to offer support and advice to families who are looking for care for their loved ones. There is no greater reward for me than helping people on this journey into finding the right home. Away from work I love to spend time with my family and friends.


Noreen

Noreen

Job Title: Registered Nurse

Joined: 2018

I am a registered nurse at Speirs House. I love working at the care home. As part of my daily interactions with residents I can give them hope and make them smile. My diligence and work ethic was recognised by the management and other staff and I have been nominated for Care Professional of the year in 2019 and 2020.


Manoj

Manoj

Job Title: Head Chef

Joined: 2017

I am delighted to put my catering degree and experience to good use to help enrich the taste buds of the wonderful residents here. I’ve worked as a Chef in prestigious hotels and Caribbean cruises. The residents who are looking for a more exotic culinary experience are up for a treat.


Activities Team

Activities Team

Job Title: Activity Coordinators

Joined: 2017

Hi! We are Christina and Kasia. We provide gentle exercises and physio activities for residents in the morning and in the afternoon, we will keep the residents’ minds occupied with quizzes, board games, puzzles, arts & crafts, bingo and musical
entertainment. At Speirs House, every member of staff joins in activities with the residents, helping them enjoy their daily life.


Housekeeping Team

Housekeeping Team

Job Title: Housekeepers

Joined: 2016

Hi, warm greetings from Lim, Annie and Hannah. The care home feels for us like an extended family. We are actively getting involved in engaging with the resident of the day, seeking to get the resident’s feedback about their room and the laundry. We enjoy our chats with the residents and helping to make their day special.


Marian

Marian

Job Title: Maintenance

Joined: 2018

My role at Speirs House is to ensure the home functions effectively and safely. I also drive the mini bus for outings. I have a range of experience I can draw on; I have previously worked in the architectural lighting and lighting design market, as well as
building and manufacturing.