Speirs House

1 The Chesters, Traps Lane, New Malden KT3 4SF
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9.8 92 Reviews
  • Speirs House, New Malden
Speirs House has a team of well-trained nursing and care staff who endeavour to make every resident feel comfortable and at home. A varied programme of activities at the care home help to keep residents stimulated and engaged. Residents are supported to use the care home's Wi-Fi access and computers to keep up to speed and stay in touch with friends and family.

Speirs House’s beautiful gardens are able to be enjoyed from every bedroom window, and residents and guests can enjoy sitting out in the main grounds or in the central courtyard.

The Speirs House minibus is used for outings to places such as Richmond Park, Chessington, Garson's Farm and shopping trips to nearby New Malden and Kingston upon Thames.

In May 2015, Speirs House was accredited in the Eden Alternative philosophy in the care of older people. All residents views, choices and preferences contribute to the running of their home.

Care Provided by Speirs House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Feruna O'Donovan (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (35)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015
    • Number of floors: 1

Funding & Fees Guide for Speirs House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £2,285 – £2,285
    • Self-Funded Nursing Care £2,285 – £2,285
    • RESPITE Self-Funded Residential Dementia Care £2,285 – £2,285
    • RESPITE Self-Funded Nursing Care £2,285 – £2,885
  • Updated March 2024.


    Exact fees depend on the specific care requirements of each individual following assessment.


  • (these prices are only a guideline, please contact Speirs House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
Total of 92, showing 81-92
9.8

Speirs House has a Review Score of 9.8 (9.766) out of 10, based on 29 reviews in the last 2 years. Over all time Speirs House has 92 reviews.

Overall Experience

  • 78
  • 13
  • 1
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Date Published

92
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Overall Experience  Overall Experience 5.0 out of 5

Spiers House is a very caring home. The staff are wonderful and very helpful. My mother is wheelchair bound and she has been kept extremely well and any problems are very quickly relayed to the family. The home has allowed us to have an early Christmas with our mother and 2 family birthday parties,
even providing cake and food. We think we are very lucky that she is in such a good home.

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Overall Experience  Overall Experience 5.0 out of 5

A truly lovely home. Wonderful caring staff who go to great lengths to meet the needs of residents which included my dad in the last weeks of his life. He was made comfortable as possible and we confidently left him after every visit knowing that his needs would be met. We were dealt in a caring sensitive
way throughout Dad's stay until he passed away.

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Overall Experience  Overall Experience 5.0 out of 5

My friend's health had been deteriorating and finding a suitable new care home was not easy. After a few days, she began to settle.
All rooms are on the ground floor overlooking the lovely garden, there are many patio areas, sitting/activity rooms and a library.
The staff are friendly, caring and
encouraging. Soon she began joining in activities, eating with the other residents, enjoying a musical entertainment etc., things she had not done for a long time. She began to smile again.
This house has become her home in a short time, she is making friends. The staff are always welcoming and friendly, they take time to talk to the residents and their families helping them to settle in. There are always staff around the home, at weekends and in the week. I am delighted with the 24-hour nursing care and I am very pleased that I moved my friend here.
I would definitely recommend this home having looked and visited many in my search for somewhere suitable.
Thank you Speirs House.

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Overall Experience  Overall Experience 5.0 out of 5

My aunt and also my cousin have been resident here for about 5 years. The atmosphere is warm and peaceful. The manager and the staff are very welcoming and friendly, making it a lovely homely place. The catering staff provide an excellent variety of menus and are sensitive to individual likes and dietary
needs. The staff all work as an effective team.

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Overall Experience  Overall Experience 5.0 out of 5

I cannot fault Speirs House! The staff care for my relative with expert care and attention to her specified needs.
She is treated as an individual with every effort made to allow her to make her own choices.
I would recommend Speirs House to anyone who is fortunate enough to be able to choose it as
a care home.

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Overall Experience  Overall Experience 5.0 out of 5

Home is extremely clean and tidy. Excellent food and drink. Lovely carers who are staff and not from agencies. Extremely well managed and very friendly. I have a wonderful view of the gardens. The parties and teas are great. I am very happy and safe here.

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Overall Experience  Overall Experience 5.0 out of 5

Manager, nursing staff, carers and auxiliaries always friendly, courteous and respectful to residents and relatives alike.


Care given in an efficient and quietly respectful manner, voices are not raised and residents are never patronised. The decor is generally good and atmosphere pleasant. Residents

seem happy. The food is very good and served beautifully. Kitchen staff go out of their way to accommodate tastes and preferences. My aunt is comfortable and well looked after.

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Overall Experience  Overall Experience 5.0 out of 5

The staff at Speirs House are always friendly when I visit and provide a lot of activities for the residents who want them. I am really impressed with Speirs House because it is always clean, warm and has the residents at the heart of what they are trying to achieve.

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Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful staff. Loads of activities organised for residents, service with a smile. Nicely decorated and flowers are usually around. Lovely gardens.

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Overall Experience  Overall Experience 5.0 out of 5

I find all the staff friendly and helpful. The nursing staff are always up to date and au fait with treatments and medication. Any suggestions are considered and implemented very quickly.

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Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for six years at this small friendly home. The small team of both permanent and peripatetic staff are very committed and provide very good care. The management is now excellent and any concerns, worries or suggestions are listened to sensitively and taken on board.

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Overall Experience  Overall Experience 4.0 out of 5

We are very happy with Speirs House care. The staff are very friendly and look after my mum very well. Mum seems very happy.

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Current Review Score: 9.8 (9.766)

Overview of Review Score

The Review Score of 9.8 (9.766) out of 10 for Speirs House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.766 for Speirs House is calculated as follows: ( (266 Excellents x 5) + (64 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 337 Ratings = 4.766

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Speirs House is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Mar 2024

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (17)

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Meet the Team (7)

Feruna

Feruna O'Donovan

Job Title: Interim Home Manager

Joined: 2022

Hello everyone. I am Feruna O'Donovan and I am an Interim Home Manager for Speirs House.


Our Speirs House philosophy can be summed up in our efforts to do all we can to have happy residents, happy staff, and happy relatives. Key would be a therapeutic environment, a well-developed, innovative team, opportunities for fun and meaningful activities, and opportunities to grow and extend oneself no matter our age!


Our responsibility as caregivers is to facilitate, to make ourselves available, and to be creative. We need to be up to date with our training and thinking and need to be able to network with other Carers in our community.


Nursing the Elderly is a specialist field, and skilled and confident nursing staff are essential, particularly in the age where care is becoming community-based. The benefits of investing in Nursing (and other) staff become very apparent to residents, relatives, other staff, and the community.


Kim

Kim Mears

Job Title: Family Liaison Manager

Joined: 2019

My role at Speirs House is to offer support and advice to families who are looking for care for their loved ones. There is no greater reward for me than helping people on this journey into finding the right home. Away from work I love to spend time with my family and friends.


Noreen

Noreen

Job Title: Registered Nurse

Joined: 2018

I am a registered nurse at Speirs House. I love working at the care home. As part of my daily interactions with residents I can give them hope and make them smile. My diligence and work ethic was recognised by the management and other staff and I have been nominated for Care Professional of the year in 2019 and 2020.


Manoj

Manoj

Job Title: Head Chef

Joined: 2017

I am delighted to put my catering degree and experience to good use to help enrich the taste buds of the wonderful residents here. I’ve worked as a Chef in prestigious hotels and Caribbean cruises. The residents who are looking for a more exotic culinary experience are up for a treat.


Activities Team

Activities Team

Job Title: Activity Coordinators

Joined: 2017

Hi! We are Christina and Kasia. We provide gentle exercises and physio activities for residents in the morning and in the afternoon, we will keep the residents’ minds occupied with quizzes, board games, puzzles, arts & crafts, bingo and musical
entertainment. At Speirs House, every member of staff joins in activities with the residents, helping them enjoy their daily life.


Housekeeping Team

Housekeeping Team

Job Title: Housekeepers

Joined: 2016

Hi, warm greetings from Lim, Annie and Hannah. The care home feels for us like an extended family. We are actively getting involved in engaging with the resident of the day, seeking to get the resident’s feedback about their room and the laundry. We enjoy our chats with the residents and helping to make their day special.


Marian

Marian

Job Title: Maintenance

Joined: 2018

My role at Speirs House is to ensure the home functions effectively and safely. I also drive the mini bus for outings. I have a range of experience I can draw on; I have previously worked in the architectural lighting and lighting design market, as well as
building and manufacturing.