Springfield Care Centre

20 Springfield Drive, Barkingside, Ilford IG2 6PS
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9.6 42 Reviews
  • Springfield Care Centre, Ilford
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Care Provided by Springfield Care Centre

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 80 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Substance Misuse
  • Younger Adults
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Karen De Pablo (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions.


  • Parking

  • Free parking.


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Springfield Care Centre Reviews (42)

Total of 42, showing 1-20
9.6

Springfield Care Centre has a Review Score of 9.6 (9.562) out of 10, based on 16 reviews in the last 2 years. Over all time Springfield Care Centre has 42 reviews.

Overall Experience

  • 30
  • 10
  • 0
  • 0
  • 2

Date Published

42
3
7
16
26

Review from B B (Son of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Springfield Care Centre has been absolutely incredible, especially the nurses and carers, who have truly gone above and beyond their duty. Every single staff member has been instrumental in supporting my mother's needs, both physically and emotionally while building a wonderful rapport with
her in such a short space of time.
We are forever grateful for their compassion, empathy and unwavering support in handling our circumstances with great sensitivity. Initially, I was skeptical but I've been deeply impressed by the excellent facilities, the genuine sense of community and the incredible effort they put into ensuring the well-being of both residents and visitors.
The entire team works tirelessly, showing dedication, kindness, warmth and professionalism. They truly are like a family, not just to my mother but to all the residents and their loved ones. We will never forget what you have done for us all. Thank you for making such a positive difference in our lives.

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Review from R C (Nephew of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oktober Fest - Great experience for users! Residents were included regardless of ability. Staff were very attentive, making sure residents were comfortable and enjoying themselves.

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Review from Besmah B (Daughter of Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The nursing home has treated mum like a piece of property since she was discharged from the hospital without my consent as her lasting power of attorney and next of kin. They have decided to take her off our family GP list and have been doing a care plan without informing my mum or me. The care plan
was arranged without my consent to be at Springfield for only four weeks.

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Review from Amy P (Daughter of Resident) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to this care home with only 3 months to live. She is still here more than 9 months later. The decision to bring her to this care home was the best and right thing to do. They truly are Angels, they care for the residents as if they are a family and the rooms are comfortable and very clean.
It's never easy to choose a home for your loved ones but this one is one of the very best. Thank you all!

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Review from S P (Friend of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your staff are very friendly and welcoming. Your activity coordinator was very professional and showed us around the home highlighting her efforts to make residents feel at home. She deserves five stars.

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Review from Andrew L (Son of Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been residing in Springfield for two years, and I can honestly say all the staff are excellent. The cleaning staff make sure all the rooms and corridors are spotless. The laundry team wash and dry the residents' clothes daily, and the kitchen staff provide tasty and fresh food every day.
Special thanks have to go to the nurses and carers who provide exceptional care to the residents twenty-four hours a day, seven days a week.

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Review from R B (Brother of Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely welcoming at all times. Importantly, everyone is on top of their job, making the care quality so good. Attention to detail is top-class. Added to which is a positive and proactive care oversight. There is also excellent communication with the family when key matters occur and decisions are
required. We have total peace of mind in the care provided.

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Review from Louise M (Cousin of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our cousin has been a resident at Springfield for two and a half years. We cannot say enough how highly we regard the staff for their care, knowledge and understanding of his care needs, both physically and emotionally.
Thank you for your support and hard work to keep our cousin safe and well under
the very difficult circumstances.
We would definitely recommend Springfield Care Home for dementia care.

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Review from David B (Son of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I come and visit my dad almost seven days every week and have been doing so for well over a year. The staff have been very accommodating, and my dad receives very good care.

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Review from B A (Son of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother joined Springfield in September 2023 from another care home. Both the management team and the care staff made the transition from the other care home extremely easy. I have been very impressed with the care she is receiving at Springfield. The emphasis being on the word "care". They literally
do really care for their residents and treat them like their own family members. Managers and carers constantly have my mother's best interests at heart, and I feel at peace knowing she is being looked after so well.

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Review from A B (Stepdaughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather has been staying in the Springfield Care house for more than two years already. I have evidence of significant improvement in his care and stable, calm condition recently. He was really anxious, screaming and being aggressive almost all the time before. The medication and care provided
have facilitated him much. The outdoor activities are such a great idea for all the residents.

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Review from Sonal P (Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are incredibly grateful for the outstanding care provided at Springfield Care Home. The staff are compassionate, professional and dedicated to the well-being of my family. The personalised care, engaging activities and open communication. I appreciate the exceptional support staff and
their willingness to go above and beyond.
I highly recommend Springfield for anyone seeking top-notch care for their loved ones.
Thank you for making a difference.

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Review from Glen D (Son of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a resident at Springfield Care Centre. He is well cared for and looked after. He has dementia unfortunately, but the staff do a fantastic job. The staff have great patience with my father and make his time at Springfield as comfortable as possible. I highly recommend Springfield.

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Review from Rachel H (Daughter of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel so fortunate for my Mother to be in Springfield Care Centre. All of the staff are fantastic! They are genuinely caring, warm and kind. It is such a comfort to know she is in such good hands. Thank you all so much for all the great work you do!

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Review from L D (Daughter of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Special thanks to all the team. Dad is clearly settled and happy and I am delighted. The staff at Springfield have become an extension of our family and we are grateful for all that they do - a carer's life is not an easy one. Whenever we have a question or concern we feel able to have a conversation
with the staff who are keen to address any issues, no matter how minor. Additionally, the home is being transformed with innovative schemes and ideas. Hats off to all!

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Review from M B (Son of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Springfield 18 months ago after a bad fall and brain bleed in another care home. After a six-week stay in the hospital, she was moved to Springfield.
Here, she was cared for with dignity and compassion throughout her stay.
We, as a family, had peace of mind.
Mum, even through her dementia,
kept her sense of humour.

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Review from Nicoleta M (Niece of Resident) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my auntie yesterday for the first time in this centre, and I was impressed by the kindness, patience, respect and empathy that all staff show to the residents. The room is very clean, and my auntie is very happy with how everybody takes care of her. I would like to say a big thank you to all
staff.

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Review from C W (Granddaughter of Resident) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are incredibly grateful for the care and support that my grandma received at Springfield. She entered during the pandemic, which was challenging, and despite the language barrier, the staff always made sure that she was well looked after. As her condition declined, we were always kept informed, and
the staff ensured that she was comfortable.
To all the staff at Springfield, we cannot thank you enough for all your care, patience and kindness during her time in the care centre. We are forever grateful.

Reply from Ollie Bamberger, RM at Springfield Care Centre

Thank you very much for your feedback!
We always strive to provide the best care possible.


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Review from S H (Daughter of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the new decoration and refurbishment. Done to a very high standard. Once all areas are rooms done - will make the home look so much better. Happy to see how residents seem content and relaxed.

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Review from Debbie H (Daughter of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found home to be very clean and tidy. Staff were very kind and catered to all my dad's needs and requirements. Would definitely recommend. Thank you for everything.

Reply from Ollie Bamberger, RM at Springfield Care Centre

Thank you very much for your feedback! We always strive to provide the best care possible.


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Current Review Score: 9.6 (9.562)

Overview of Review Score

The Review Score of 9.6 (9.562) out of 10 for Springfield Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.624 for Springfield Care Centre is calculated as follows: ( (147 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 186 Ratings = 4.624

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.938 Points relating to the number of positive Reviews for Springfield Care Centre is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 15 Positive Reviews ÷ 16 = 0.938

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Nov 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Springfield Care Centre

What types of Care is Springfield Care Centre registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, No Medical Intervention, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Springfield Care Centre provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Springfield Care Centre have?

There are 80 Single Rooms.

What are the Facilities & Services at Springfield Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Springfield Care Centre to the centre of Ilford?

1.0 mile(s) as the crow flies, distance by road may be significantly further.