Review from Tara T (Daughter of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience

I could not praise this care home enough. My mum was with them for a very short period of time, around two weeks. The care, support, commitment and compassion they showed my mum, even on her difficult days when she wouldn't eat or drink, they never gave up. She looked presentable at all times, and it

felt like she was at home and comfortable within her surroundings. The staff treated her with dignity and respect and went above and beyond for our mum and us as a family in her last days, and we were all made so comfortable and supported. I would recommend this care home to anyone who is looking for a home from home care, it's clean, fresh, has such a homely feel, and the staff are fantastic and always on hand with support. Thank you for everything you did for our mum, we will never forget what you did that we couldn't as a family with someone living with dementia and health problems. All our love.

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Review from Christine K (Daughter of Resident) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience

The care and support of the staff have been excellent, and Mum has been treated with dignity, care and respect. Cleanliness was satisfactory. Food and drink good. The play specialist who did the activities was excellent. Mums room could have been better; it was dark and gloomy, paint on the walls need

addressing. My other concern was that although Mum has her own clothes, she was often dressed in someone else's clothes. Overall, a good experience.

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Review from J B (Wife of Resident) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience

The staff and management team at Springfield nursing home are excellent. Really get to know the patient and family. Very understanding and have empathy with the stress and concern that families feel. They understand dementia and all it entails. I was extremely worried when my husband was accepted at

Springfield, but with the management and staff so helpful and kind, I have become happier and feel I can trust my husband to them. I can't thank them enough.

Reply from Ollie Bamberger, RM at Springfield Care Centre

Thank you very much for your feedback! We always strive to provide the best care possible.

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Review from Irene R (Wife of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience

As an Alzheimer's patient, my husband cannot tell me anything, so it's so good to visit my husband and see he's clean and shaved and always looks content. The staff are all very nice and helpful people, also when you phone, they also ask how I am. The care home manager is also always there with a smile,

and all these things take away any concerns you may have.

Reply from Ollie Bamberger, RM at Springfield Care Centre

Thank you very much, Irene, for your feedback! We always strive to provide the best care possible.

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Review from Kai H (Son of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience

When my mum was living on her own, it was very difficult for my mum and family in many ways. As a result, my mum's health deteriorated rapidly. Now my mum is so relaxed and happy and looks like she has improved significantly. This is due to the staff, who are always happy to help and give 100%. I would

defiantly recommend this place to anyone and feel confident putting my mums care in their hands. Thank you.

Reply from Ollie Bamberger, RM at Springfield Care Centre

Thank you very much for your feedback! We always strive to provide the best care possible.

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Review from C L (Daughter of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience

I visit my dad regularly and the home is always clean and tidy, well run. The atmosphere is calming and the staff knowledgeable and friendly.

Reply from Ollie Bamberger, RM at Springfield Care Centre

Thank you; your feedback is very important. Regards.

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Review from Zara H (Daughter of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience

Since Mum has been in Springfield, I have been very impressed with the staff and how they interact with Mum. She seems very settled and happy. It is enjoyable to see the activities that residents take part in or social media.

Reply from Ollie Bamberger, R M at Springfield Care Centre

Thank you, your feedback is very important. Regards.

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Review from Dennis E (Husband of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience

My wife went into Springfield at the start of Covid-19. As I see it, the staff at Springfield acted with great discipline/efficiency and compassion. As the staff had to work under a very difficult situation, but still kept up a very high standard of care. Well done, Springfield.

Reply from Iris, Receptionist at Springfield Care Centre

Thank you. We appreciate your kind review regarding the service we provide here at Springfield Care Centre. We aim to improve our standards every day to ensure we deliver the best possible care.

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Review from Lesley R (Daughter of Resident) published on 4 September 2020
Submitted via Website • Report

Overall Experience

My mother has been in Springfield since 2018 to present the care she receives is wonderful they treat her with compassion and dignity. The home has really improved since the management has changed seems to be cleaner and more cheerful. The careers are wonderful and I cannot praise them enough.

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Review from Michael L (Son of Resident) published on 24 March 2020
Submitted via Website • Report

Overall Experience

My Mum, passed away yesterday (mid-March), after spending a couple of months at Springfield. Sadly I could not be there as I was self-isolating, but a most wonderful nurse or carer, who got to know my mum over these few months, was there during her last few days and more importantly, her last few hours,

to help her pass peacefully.
She called me often, especially towards the end to reassure me that Mum was peaceful in a most sensitive way, which was so comforting for me.
She and her employer will know who I am talking about, and I want them to know what an amazing, understanding and caring person she is.
Springfield is an excellent nursing home. They looked after my mum very well and did everything they could to keep her happy and comfortable.
I could not imagine a better place to look after and care for our loved ones.
Thank you very much.

Reply from Harry Inglis, RM at Springfield Care Centre

Thank you for your kind words. The team do try their utmost and it is nice to hear compliments like these from time to time.

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Review from B C (Nephew of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience

So glad we were able to get a place in Springfield for our aunt. Since she became a permanent resident, the care, both for her and us, when visiting received has been excellent. The staff have always been very caring and have always been fast to react whenever a request was made. Well done Springfield

and thank you for everything.

Reply from Philip Klor, RM at Springfield Care Centre

Thank you B C for your lovely words, it is an absolute pleasure to care for your aunt. We have some wonderful staff here at Springfield who work hard to provide the best care. They will all be very proud to read your words.

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Review from Dawn P (Daughter of Resident) published on 3 December 2019
Submitted via Website • Report

Overall Experience

Following the recent passing of my mother who had been a resident for two years, I felt that I should take this opportunity to say thank you to all the staff for the care they gave to my mother. The carers are professional, warm and caring; they really make an effort to get to know their charges and

treat them with dignity and efficient care. Anyone who might be thinking about placing their loved one in the care of this home, I highly recommend it.

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Review from S F S (Daughter of Resident) published on 8 August 2019
Submitted via Postal Card • Report

Overall Experience

My mother is a long term resident. The care, support and understanding of my mother's clinical needs is very apparent, as there is effective communication and collaboration of the staff (at all levels) with the family. She is well cared for and her comfort, dignity and safety is always at the heart

of her encounters with staff.
There has been a significant change in the professionalism and expertise in the last two years.
thank you.

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Review from Ann G (Friend of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience

The care centre is warm and welcoming. The staff helpful and responsive.
The service users are entertained, cared for and respected.
Events and activities are planned and well managed.

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Review from Peter H (Son of Resident) published on 20 March 2019
Submitted via Website • Report

Overall Experience

Following the recent passing of my father who had been a resident for 12 months, I felt that I really should take this opportunity to say thank you to all the staff for the care that my father received. Anyone who might be worried about placing their loved one in the care of this home, have no fear.

You will not find a nicer group of people. From management to nurses, carers, cleaners and even maintenance men, the level of politeness and friendliness was exceptional. Most importantly the care given to Dad was outstanding. Thanks again to you all.

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Review from David W (Son of Resident) published on 8 January 2019
Submitted via Website • Report

Overall Experience

My father was a resident at Springfield Care Centre from November 18 - January 19 for end of life care. Whilst his stay was relatively brief the treatment, respect and overall care provided could not be faulted. It is also my belief that care and respect works both ways by working closely with the staff

providing the service. I cannot thank enough all of the staff who cared for my father around the clock keeping him comfortable and pain-free.

I would highly recommend this care centre to anyone who has to place a loved one into care. I am glad that I made the correct choice in Springfield.

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Review from Lee H (Son of Resident) published on 21 November 2018
Submitted via Website • Report

Overall Experience

My mother became unwell in November 2017 and was relocated to Springfield Care Centre, she was very unwell at the time of admission. The staff were absolutely fantastic with her, nothing was to much trouble and they slowly coaxed my mum back and got her eating and drinking which in turn had a really

positive effect on not only my mum but other family members also. My mum gained weight and slowly her memory got better to the point where I was able to take her out on visits to shops cafes etc. I would often get a call from a staff member if there were any concerns and or upcoming appointments, which was very reassuring for me as I felt Mum was being properly cared for.

It is due to the kindness and compassion of ALL the staff at Springfield that I was was able to spend an extra year with my mother and without them, I am sure I would never have had this time and for that I will be eternally grateful.

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Review from Sonny A (Husband of Resident) published on 23 October 2018
Submitted via Website • Report

Overall Experience

Thank you for everything you have done for my wife over the years. She was looked after with great respect and dignity at all times. I could not have asked for a better care from anyone else. The staff have been friendly and welcoming over the years. Highly recommended.

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Review from Peter H (Son of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience

Being the start of dad's care home life, I was concerned with regard how he would be treated. Had no need for concern, everyone from the management to the nurses, carers, cleaners and even maintenance men have been friendly and courteous to both dad and me. And if we've needed anything to be dealt with

there has been no delay. Lovely people doing a hard job, well done.

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Review from Brian S (Nephew of Resident) published on 18 September 2018
Submitted via Website • Report

Overall Experience

I recently gave Springfield Care home a very negative review concerning my aunt. Having visited today, I am really pleased to give a much more positive view. Today the home smelt clean and fresh. Staff on the wards were very nice with a "good morning" which never happened before. My aunt was up and

dressed which was never the case. There seems to be many more staff, all busy seeing to residents. She had a meal while we were there and very different from the poor quality that used to be served up, this was greatly improved food, looked very appetising and a good amount. So I would like to say thank you to all the staff and management. Such a real improvement. Please keep up the high standard you've achieved.

Reply from philip Klor, RM at Springfield Care Centre

Thank you so much for taking the time to write the review. The whole team at Springfield really appreciate this positive feedback, as we continue working together to provide a high standard of care to all of our residents.

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