Stamford Care Home

21 Watermill Lane, Edmonton, London N18 1SH
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9.4 64 Reviews
  • Stamford Care Home, London
At Stamford, the team are trained in nursing and residential care, dementia care, palliative, post operative convalescence and respite care. They are also experienced in tailoring support for adults with challenging behaviour, including for younger adults with a physical disability. Advanced bookings are available.

Spacious bedrooms and living areas are ideal for residents with a disability, en-suite and decorated to achieve a relaxing atmosphere. There are call systems and TV points in bedrooms which clients are welcome to personalise.

Diet is assessed shortly after arrival and meals are made from freshly-sourced produce. There are hot and cold alternatives available and a choice of dining with other residents or in the privacy of bedrooms.

There is a real sense of community at Stamford. Games, reminiscence sessions and trips to the parks are included in a varied activities programme, with the home committed to supporting personal interests.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Stamford Care Home.

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Care Provided by Stamford Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Joyce Chisanga (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (90)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Stamford Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Stamford Care Home Reviews (64)

Total of 64, showing 41-60
9.4

Stamford Care Home has a Review Score of 9.4 (9.418) out of 10, based on 16 reviews in the last 2 years. Over all time Stamford Care Home has 64 reviews.

Overall Experience

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Date Published

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Review from Timothy O (Son of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is looked after well, kept clean and safe at all times.

Reply from Greta Narbutaityte, Customer Adviser at Stamford Care Home

Thank you for taking the time to leave you feedback Timorthy. We are very pleased to hear your mum enjoyed the experience. The Bupa Customer Care Team


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Review from Robin C (Stepson of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always found staff very friendly and accommodating food is good and plenty of it.
No complaints at all.

Reply from Greta Narbutaityte, Customer Adviser at Stamford Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from T H (Brother of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A nice modern building with good facilities. Excellent staff.

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Review from Philippos P (Son of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, very helpful.

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Review from G A (Daughter of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff need to listen to the residents regarding how they feel healthwise.

Reply from Gabriella Mills, Customer Adviser at Stamford Care Home

Thank you for your review of Stamford Care Home. Your comments are extremely important to us and our residents' health and wellbeing is our absolute priority. We will discuss your feedback with the care home's manager to help them continually improve their service. The Bupa Customer Care Team.


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Review from Francis A (Nephew of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They take great care of my family member. They are friendly and I would recommend this care home to other people. Also, the food and activities are great!

Reply from Gabriella Mills, Customer Adviser at Stamford Care Home

Thank you for your review of Stamford Care Home, we are pleased to hear that you have had a positive experience when visiting. We appreciate your comments on the staff and glad you are happy with the care given to your family member. We will share your comments with the care homes manager, The Bupa Customer Care Team.


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Review from Stanley M (Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am well looked after and been well fed. Take me out and I wish my wife was here to see how good I am looking.

Reply from Gabriella Mills, Customer Adviser at Stamford Care Home

Thank you for your review of Stamford Care Home, we are pleased to hear that you are being well cared for. We appreciate your comments on the home and care you are receiving and will share this with the care homes manager. The Bupa Customer Care Team.


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Review from Brian C (Son of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident since March 2018. The staff are very helpful in all matters. My father has lost his mobility due to an extensive stay in hospital and unfortunately, the staff at the home are unable to assist. He is only moved by hoist, which isn't helping him to regain strength. He has
private physio but I would like the staff to assist him rather than continual hoist. I appreciate the home's policy. I cannot fault the care home at all.

Reply from Gabriella Mills, Customer Adviser at Stamford Care Home

Thank you for your review of Stamford Care Home, we are pleased to hear the staff are being helpful and that you are happy with the care. We appreciate all your feedback and will share this with the homes manager to help continually improve their service. The Bupa Customer Care Team.


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Review from G H (Son of Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mostly good experience for my mother and us. You could have more staff to help as sometimes short staffed.
More specialist help required I.e cutting toenails (has been over 3 months) and teeth when required is drawn out.

Reply from Gabriella Mills, Customer Adviser at Stamford Care Home

Thank you for your review of the care home, we are pleased to hear that you have had good experiences here. All of your comments are important to us and we will share your feedback with the care home's manager, to help them continually improve their service. The Bupa Customer Care Team.


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Review from Mary D (Wife of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall, a good experience so far. Staff need to be more friendlier and welcoming. Personal cleanliness could be improved. Male patients need to be shaved and mobility enhanced. Needs more interaction between staff and resident.

Reply from Jayne Duck, Customer Services Administrator at Stamford Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from Ismi D (Daughter of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been here for nearly two years, he is settled and looks happy.


The staff are always accommodating to our requests and take note of the situations that need addressing.


Reply from Jayne Duck, Customer Services Administrator at Stamford Care Home

Thank you for your review and kind words. I'm so pleased to hear that your farther is settled and happy in our care.


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Review from C S (Son of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit Dad I find this home very clean and tidy and the staff are always friendly. He always seems happy.

Reply from Jayne Duck, customer services administrator at Stamford Care Home

Thank you for your review and kind words. I'm so pleased to hear that your dad is happy in our care.


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Review from Jacqui G (Daughter of Resident) published on 27 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean and inviting, the staff are caring, knowledgeable, respectful and aware of resident and family needs. I would like to thank all the staff who supported my dad and his family through a hard time. Our dad lost his fight to live with people who cared - our special thanks go out to one
member of staff who found time to explain how dad was on a daily basis.
Big thank you goes out to the staff of OAKWOOD WARD from his family.

Reply from Jayne Duck, Customer services administrator at Stamford Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words. It is so nice to hear how well cared for your dad was while in our care.


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Review from Alice M (Wife of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly, polite and respectful, which includes the managers, nurses carers, reception and caterers, however, the ratio of staff to residents needs to be increased.
The selection of food is balanced and varied, however, I would prefer water or milk for refreshment instead of juice daily.
The care home smells fresher than in the past, and the dining and living areas are clean, bright and homely. Overall, I am happy with the care provided for my husband.

Reply from Simone Berkeley, Customer Service Advisor at Stamford Care Home

Thank you for your review, we appreciate your feedback. Your comments are extremely important, We will discuss your feedback with the home’s manager to help them continually improve their service.


The Bupa Customer Care Team.


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Review from C K (Daughter of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I walk into the care home I'm always greeted with a smile.
The office staff will always answer any questions and will point me in another direction if need be.
All the carers are very courteous and polite. The caring is always the same whether they are busy or what.

Reply from Simone Berkeley, Customer Service Advisor at Stamford Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from Connie D (Sister of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister received excellent care and was very happy in Stamford Care Home. Thank you so much.

Reply from Simone Berkeley, Customer Service Advisor at Stamford Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about the service your sister received and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from Rosemary D (Daughter of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has moved here from another home in February last year. She is much happier here "so much to do", she said. Stamford Care Home is a vast improvement on the previous home in my opinion. The staff are cheerful and welcoming when I visit, but everyone is most kind. Very good facilities well kept
and very clean. Reception staff are very knowledgeable and understandable when discussing various points. All in all, a very well run care home. Many thanks.

Reply from Simone Berkeley, Customer Service Advisor at Stamford Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and that your mother is happy at the home, we appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from Alice C (Resident) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was a pleasant trip to Enfield Town with the activities team.
It's comfortable and staff are good.

Reply from Emily Wilson, Customer Service Administrator at Stamford Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Maria P (Daughter of Resident) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff, office and nursing are very helpful, efficient and friendly.

Reply from Emily Wilson, Customer Service Administrator at Stamford Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Alan P (Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent and are helpful and constructive and considering the work they have to do, they always have a cheery smile for all.
One doesn't find many care homes with such a relaxed and helpful staff.
The care is excellent and the food likewise.
All in all an excellent facility.

Reply from Jamie Barrett, National Development Manager at Stamford Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Current Review Score: 9.4 (9.418)

Overview of Review Score

The Review Score of 9.4 (9.418) out of 10 for Stamford Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.529 for Stamford Care Home is calculated as follows: ( (109 Excellents x 5) + (71 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 189 Ratings = 4.529

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.889 Points relating to the number of positive Reviews for Stamford Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18. 16 Positive Reviews ÷ 18 = 0.889

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Mar 2025

Stamford is aurpose-built home that has been carefully designed to support residents with a wide range of care needs. That includes nursing care for those living with dementia, as well as support for people with a physical or learning disability.


Awards / Recognitions (7)

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