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Summerdale Court Care Home has a Review Score of 8.1 (8.092) out of 10, based on 5 reviews in the last 2 years. Over all time Summerdale Court Care Home has 51 reviews.
Review from Manjeet S (Sister-in-law of Resident) published on 9 January 2024
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
Reply from Nalini Sooben, Home Manager at Summerdale Court Care Home
First of all, I would like to convey our deepest condolences to all the family.
The resident came to us with a very poor prognosis We referred her to many health specialists and did our best for her. Her care notes were always available on demand and due to the law governing GDPR, we could only give it to the nominated member of the family. Our apologies if you feel that the care was not to your expectation. Other members of the family have always been grateful for the care we have provided and even thanked our team members who attended the funeral on the 2nd of January 2024.
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Review from Rita F (Partner of Resident) published on 15 December 2023
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Overall Experience
5.0 out of 5
Reply from Nalini Sooben, Home Manager at Summerdale Court Care Home
I would like to thank you for taking the time to submit this review.
The whole team is very appreciative of such positive feedback.
We will work hard towards keeping our high standards.
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Review from S H (Niece of Resident) published on 12 December 2023
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Overall Experience
5.0 out of 5
Reply from Nalini Sooben, Home Manager at Summerdale Court Care Home
I would like to thank you for this lovely review which I will share with my team.
We are so grateful for the positive comments and can assure you that we will carry on providing excellent care at the home.
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Review from Rose B (Wife of Resident) published on 2 August 2023
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Overall Experience
5.0 out of 5
Reply from Nalini Sooben, Home Manager at Summerdale Court Care Home
Thank you for taking the time to send this positive review.
This has been shared with all the team, and they greatly appreciate this feedback.
We will carry on doing the best for our residents.
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Review from Kim E (Niece of Resident) published on 2 August 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Nalini Nelly Sooben, Home Manager at Summerdale Court Care Home
Thank you for taking the time to submit this positive review.
I have shared it with the team, and it has greatly boosted their morale.
Our promise to you is that we will carry on going the extra mile to enhance the experience of our residents.
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Review from Carmen S (Daughter of Resident) published on 2 March 2023
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5.0 out of 5
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Review from B G (Sister of Resident) published on 1 March 2023
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Overall Experience
4.0 out of 5
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Review from Sidney S (Son of Resident) published on 30 November 2021
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Overall Experience
5.0 out of 5
Reply from Olivia Shields, Marketing Assistant at Summerdale Court Care Home
Thank you, Sidney, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one.
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Review from Brenda G (Sister of Resident) published on 30 November 2021
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Overall Experience
4.0 out of 5
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Review from Michael M (Son of Resident) published on 15 September 2021
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4.0 out of 5
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Review from V G (Cousin of Resident) published on 11 August 2021
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Overall Experience
5.0 out of 5
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Review from June W (Resident) assisted by family/friend published on 15 July 2021
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4.0 out of 5
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Review from B G (Resident) published on 29 June 2021
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5.0 out of 5
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Review from A W (Daughter of Resident) published on 3 June 2021
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4.0 out of 5
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Review from J S (Daughter of Resident) published on 18 May 2021
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5.0 out of 5
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Review from A R (Niece of Resident) published on 18 May 2021
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5.0 out of 5
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Review from John J (Brother of Resident) published on 18 May 2021
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4.0 out of 5
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Review from Tony S (Son-in-law of Resident) published on 28 April 2021
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5.0 out of 5
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Review from Deborah S (Niece of Resident) published on 27 April 2021
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4.0 out of 5
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Review from D S (Son of Resident) published on 26 April 2021
Submitted via Postal Card •
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4.0 out of 5
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The Review Score of 8.1 (8.092) out of 10 for Summerdale Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.545 for Summerdale Court Care Home is calculated as follows: ( (41 Excellents x 5) + (5 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 55 Ratings = 4.545
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.547 Points relating to the number of positive Reviews for Summerdale Court Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 116 registered maximum number of service users is 23.2. 4 Positive Reviews ÷ 23.2 = 0.172
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 30 Aug 2024
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