Summerdale Court Care Home

73 Butchers Road, Newham, London E16 1PH
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8.1 51 Reviews
  • Summerdale Court Care Home, London
Summerdale Court Care Home, located in Canning Town, provides residential, nursing and dementia care.

Inside the home there are 112 bedrooms, each designed to offer residents comfortable living with their privacy always maintained. Residents are welcome to bring their own belongings with them to help them to settle in and personalise their rooms. There are also plenty of spaces to relax and socialise inside the home, as well as garden areas to enjoy during the warmer months. An in-house chef prepares nutritious meals each day and works hard to offer variety throughout the seasons.

Care is provided by a team of experienced and compassionate care professionals. They offer 24 hour care that priorities dignity and respect, always following a carefully designed care plan specifically tailored to each individual's needs.

With an open door policy, the home welcomes visits from loved ones at any time.

There are planned activities daily.

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Care Provided by Summerdale Court Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 116 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Caroline Murphy (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (112)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Summerdale Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,700
    • Self-Funded Residential Dementia Care £1,400 – £1,700
    • Self-Funded Nursing Care £1,400 – £1,700
    • Self-Funded Nursing Dementia Care £1,400 – £1,700

  • An assessment would be completed to determine the weekly cost
  • (these prices are only a guideline, please contact Summerdale Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Summerdale Court Care Home Reviews (51)

Total of 51, showing 21-40
8.1

Summerdale Court Care Home has a Review Score of 8.1 (8.092) out of 10, based on 5 reviews in the last 2 years. Over all time Summerdale Court Care Home has 51 reviews.

Overall Experience

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Date Published

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5
46

Review from Kim S (Daughter of Resident) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and helpful staff with total commitment in what has been a very difficult year throughout the pandemic and now an excellent manager. The activities team have also done a brilliant job keeping residents occupied every day in what has been hard nor being able to see our loved ones. Now,
how happy all family members are in seeing our family and all staff have made us feel very welcoming and excited to once again being able to visits.

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Review from Sue B (Friend of Resident) published on 22 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and helpful, and the atmosphere and appearance of the home are attractive. My friend, who is very vulnerable, appears to be very well cared for and is treated with kindness and respect. When I first had contact with Summerdale Court last May, it appeared that the administration
was not always well done. However, it appears to me that this has improved significantly in recent months.

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Review from A M (Daughter of Resident) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Summerdale Court Care Home for six years. The staff are all friendly as are the admin staff. The care she receives is great, and she is well looked after, which is all I can ask for.

Reply from Olivia Shields, Marketing Assistant at Summerdale Court Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from Christine G (Daughter of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am completely satisfied with the care and support which my mother receives at Summerdale. She has been there for three and a half years now. I must stress that my mum is always kept clean, fed and given drinks as she cannot feed herself. She is always well presented so, therefore, it gives me peace
of mind that she is getting cared for, as she so deserves.

Reply from Ronnie Cavanagh, Marketing at Summerdale Court Care Home

Thank you, Christine, for your comments about your recent experience at Summerdale Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Lisa F (Daughter of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at Summerdale for 4 years. She was loved and cared for by all staff. She was shown love, dignity and as her daughter, I was given lots of support when times were hard. When Mum passed away recently, the staff were amazing, showing professionalism, love and genuine care. I will be
forever grateful to all staff.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Summerdale Court Care Home

Thank you, Lisa, for your kind comments about your recent experience at Summerdale Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from John R (Nephew of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Visited Aunt on 7th January 2018 and found the cleanliness of my aunt's room very dusty, especially under the bed and behind entrance door to room.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Summerdale Court Care Home

Thank you for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. We appreciate all of your comments and I would welcome an opportunity to discuss this further with you. Please reach out to us at the home to arrange a meeting. Thank you once again.


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Review from L M (Daughter of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The majority of carers and nurses are very caring, kind and supportive to my mum and our family. Very hardworking and dedicated.
I feel happy my mum is being cared for the majority of the time when I cannot be there and that she is safe.
Washing of clothes is not the best, lighter clothes get miscoloured
quickly and ironing does not appear to be done despite several requests.
Food is not always the best, room for improvement.

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Review from M T (Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All right.

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Review from Debra M (Niece of Resident) published on 31 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the home pleasant and welcoming since my aunt's admission. My aunt has a big character and can be quite not so nice at times sadly through dementia but staff and other visitors love her. Staff treat her kindly and have a laugh with her, especially about Tottenham Hotspur. When I'm visiting
I get treated well too, I'm happy I chose the right place for her it's been the best thing for my aunt I hope it continues.

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Review from Helen Q (Relative of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff to be polite, respectful and attentive to myself and especially my father.

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Review from Colin T (Brother of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my sister, and all the staff at the care home are friendly and helpful. The food seems good and plentiful. There seems to be a slight issue with maintenance, as door locks on bathrooms/toilets are prone to jam or don't work. Overall this is a good home.

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Review from M C (Wife of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am made to feel at home and my husband is well looked after and well cared for. Always nice and clean.

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Review from Jeanette C (Daughter of Resident) published on 6 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy about my mum being placed in Summerdale Court. The staff are very friendly and welcoming. Mum has settled in quickly and is happy and content, excited and planning with another resident what they will be doing together in the summer.

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Review from David M (Son of Resident) published on 17 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the care home for 4 years now, she suffers from dementia. The staff are really good and let us know any problems or concerns they have for her. Would highly recommend.

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Review from C I (Resident) assisted by family/friend published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You are nice to me, always take care of me. When I am emotional you always have ways to make me smile. You are very different to another carer, very very kind. Makes me go to activities to cheer me up. Always wants me to be safe and healthy

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Review from Thomas G (Son of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No negatives all positives.

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Review from Paul G (Grandson of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visited my nan atmosphere very positive and happy. Good atmosphere in the social areas, lovely food. Management working very hard and improvements have been clearly made.

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Review from Beverley H (Sister of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the years that I have visited my sister I have been pleased with members of staff who, it would appear will go one step further to please at all times. They are always pleasant especially your present C.H.A.P. These pleasant faces and behaviour from all including those that are behind the front
scene such as laundry room. Staff have been helpful. I hope that my sister will continence to be happy.

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Review from K S (Niece of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place and my aunt is very well looked after and seems very happy in here. Staff are lovely and caring.

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Review from D S (Niece of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is a resident at Summerdale Court and I visit her regularly they have the most friendly and accommodating staff always ready to help. The building itself is immaculate always clean and fresh my aunt is always well looked after. I cannot fault this home in any way excellent all round.

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Current Review Score: 8.1 (8.092)

Overview of Review Score

The Review Score of 8.1 (8.092) out of 10 for Summerdale Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.545 for Summerdale Court Care Home is calculated as follows: ( (41 Excellents x 5) + (5 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 55 Ratings = 4.545

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.547 Points relating to the number of positive Reviews for Summerdale Court Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 116 registered maximum number of service users is 23.2. 4 Positive Reviews ÷ 23.2 = 0.172

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Aug 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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