Welcome visitors and well behaved pets at all times.
Car park available on site.
Alternative on-road parking also available outside (pay by Ringo App)
Purley Gardens Care Home - Avery Collection has a Review Score of 9.8 (9.841) out of 10, based on 28 reviews in the last 2 years. Over all time Purley Gardens Care Home - Avery Collection has 133 reviews.
Review from S P (Daughter of Resident) published on 14 March 2025
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Review from Juliet R (Niece of Resident) published on 23 January 2025
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Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection
Thank you so much for your lovely review. We are so pleased to have been a positive force for your aunt in her final years.
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Review from Guy S (Resident) assisted by family/friend published on 23 January 2025
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Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection
What a lovely review - the team will be delighted and thank you for taking the time to share your thoughts.
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Review from James A (Ex Family Member) published on 23 January 2025
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Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection
Thank you so much for your wonderful review - we will ensure we share this with the team!
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Review from C S (Daughter of Resident) published on 27 November 2024
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Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection
Thank you for your review - we are so pleased your mum enjoyed her stay with us. We look forward to welcoming her back again!
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Review from M B (Resident) published on 7 November 2024
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Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection
Thank you for your lovely review - as you know, we love having you with us too!
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Review from J B (Daughter of Resident) published on 30 October 2024
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Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection
Thank you for your kind review - we are so pleased to hear your feedback and that Mum has settled in so well with us.
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Review from A S (Respite Resident) published on 9 October 2024
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Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection
We really enjoyed having you with us and are so pleased you are doing well back at home now. Do pop in for a cuppa anytime! Warm wishes.
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Review from M S (Husband of Resident) published on 2 October 2024
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Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection
We are delighted to hear that your lovely wife enjoyed her stay and felt that it helped her recuperate and recover. We thoroughly enjoyed getting to know her and the family and are here for you if ever needed again. Wishing you both all the best.
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Review from Colin C (Son of Resident) published on 17 September 2024
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Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection
Thank you for your lovely review, Colin. Your mum was a delight and we enjoyed having her with us and look forward to seeing her again.
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Review from M C (Friend of Resident) published on 22 August 2024
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Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection
What a lovely review! Thank you so much for sharing your positive experience and we will certainly pass this on to our teams. Kind regards.
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Review from Jane A (Wife of Resident) published on 8 August 2024
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Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection
Thank you for your lovely feedback - the team will really appreciate hearing this and we are so pleased that your husband has settled in so well.
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Review from S A (Son of Resident) published on 15 July 2024
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Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection
Thank you so much for your review - we really appreciate your feedback and have noted your comments regarding consistency in our service delivery over the past few months. Thank you for entrusting your lovely Mum to us - we miss her and wish you and her family our very best wishes.
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Review from Sarah H (Daughter of Resident) published on 5 July 2024
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Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection
Thank you so much for your lovely review which I will share with the team - they will be so pleased to hear that Mum enjoyed her stay and we would be delighted to welcome her back at Purley Gardens anytime. Warm regards.
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Review from V F (Wife of Resident) published on 20 June 2024
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Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection
Thank you so much for your lovely review - we are so pleased that he is settling in well, and it has been lovely getting to know him and his wonderful family and friends.
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Review from Martin S (Nephew of Resident) published on 3 May 2024
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Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection
Thank you so much for your review and we are so pleased that your lovely Uncle is enjoying being with us.
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Review from W E (Wife of Resident) published on 29 April 2024
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Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection
Thank you so much for your review. We know how much it means to you that your loved one has settled into our home and become a much-loved member of our community (as are you). We really appreciate your feedback which will be passed on to the team - thank you!
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Review from Gabbie H (Daughter of Resident) published on 29 January 2024
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Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection
Thank you so much for your review, Gabbie - it's really helpful for other families seeking care to hear from families and hear about their experiences. We are really enjoying getting to know your lovely Mum and are so pleased that she has settled in very well. Thank you again.
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Review from F A (Daughter of Resident) published on 5 January 2024
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Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection
Thank you for your review- we are so pleased that your dad has enjoyed his time with us - he is such a lovely addition to our community and we so enjoy having him with us.
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Review from Richard B (Nephew of Resident) published on 4 January 2024
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Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection
Thank you for your review. Your aunt was a lovely lady who was loved by everyone here and we miss her. We so enjoyed celebrating her 106th birthday with her, what an achievement!
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The Review Score of 9.8 (9.841) out of 10 for Purley Gardens Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.841 for Purley Gardens Care Home - Avery Collection is calculated as follows: ( (282 Excellents x 5) + (38 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 327 Ratings = 4.841
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Purley Gardens Care Home - Avery Collection is based on 28 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 119 registered maximum number of service users is 23.8, which has been reached with 28 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Jul 2018
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Job Title: Deputy Manager
“I am a qualified Nurse with over 30 years of experience in this field. I have done Certified Courses in Psychiatric Nursing and Psychology and have worked in various departments in hospitals caring for patients of all ages. In 2000 I started working with the Elderly and found it very rewarding. It is a career where there are always challenges, but the rewards are greater.”
Job Title: Client Liaison Manager
I joined Signature at Purley as the Customer Liaison Manager in 2023 having previously worked at our Wandsworth Common home.
I live locally and I am passionate about the area, our community and our residents. I am very proud to work at Signature at Purley and be able to help make a real difference in people’s lives, not just the residents but their families too. I really enjoy being around our residents, they make me smile every day.
Job Title: Acitivities Coordinator
I have been the Activities Co-Ordinator since 2018, which is a role that I enjoy very much. It is a real privilege to work closely with our residents on a one-to-one and group basis every day.
Job Title: Head Housekeeper
I have worked as a Carer and as a Head Housekeeper in five-star hotels for the last 25 years. In care, I have worked with adults with Dementia and young adults with learning disabilities. Now as the Head Housekeeper here I can put all my experience into practice and make sure our wonderful community is kept to the high standards
that everyone enjoys and expects.