Purley Gardens Care Home - Avery Collection

21-27 Russell Hill Road, Purley CR8 2LF
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9.8 133 Reviews
  • Purley Gardens Care Home - Avery Collection, Purley
Purley Gardens offers high-quality personalised residential, dementia and nursing care to those in the Purley, Surrey and South London areas. Respite care is also available whilst you recover after a hospital stay or just need a break from your everyday routine. The care home has 119 beds and on-site nursing facilities.

The home also welcomes couples.

The beautiful home sits away from the road and has excellent transport links to London, the south coast and the M25. The home is within easy reach of Whitgift Shopping Centre and Purley Downs Golf Course as well as a short drive to Croydon University Hospital. Purley Gardens provides its own hair salon, cafe and more!

The home has panoramic, landscaped gardens which are designed for wheelchair use, perfect for a gentle stroll and is pet friendly, so your four-legged friends can also move in.

Personalised care is given by a passionate and dedicated team of staff who ensure that all residents’ individual needs and requirements are met; whether that is arranging for your favourite meal to be cooked by the chef or arranging activities for you to enjoy.

Purley Gardens encourages residents to stay active, make new friends, nurture interests, learn new skills and pursue favourite hobbies. Their Activities Co-ordinator arranges a whole host of events, trips and onsite activities so there is always something to do.

Care Provided by Purley Gardens Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 119 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Georgina Gamble (Interim General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (79)
    • Couples/Companion Rooms (20)
    • Single Rooms with ensuite Wet Room (79)
    • Couples/Companion Rooms with ensuite Wet Room (18)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2006
    • Last Refurbishment: 2023
    • Number of floors: 4

Funding & Fees Guide for Purley Gardens Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Welcome visitors and well behaved pets at all times.


  • Parking
  • Car park available on site.
    Alternative on-road parking also available outside (pay by Ringo App)


Purley Gardens Care Home - Avery Collection Reviews (133)

Total of 133, showing 1-20
9.8

Purley Gardens Care Home - Avery Collection has a Review Score of 9.8 (9.841) out of 10, based on 28 reviews in the last 2 years. Over all time Purley Gardens Care Home - Avery Collection has 133 reviews.

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Date Published

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Overall Experience  Overall Experience 4.0 out of 5

My mother had a short respite stay at Purley Gardens following a period in hospital. The care provided by all the staff at Purley Gardens was excellent and the improvement in my mother's overall health and well being was clear to see. I had peace of mind knowing that my mother was safe and was receiving
all the care that she needed. Thank you Purley Gardens.

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Overall Experience  Overall Experience 5.0 out of 5

My aunt was very well looked after in her final years and days by staff who were very caring and kind. I always had peace of mind that she was in safe hands. The staff always kept me updated on everything that was happening.

Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you so much for your lovely review. We are so pleased to have been a positive force for your aunt in her final years.


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Overall Experience  Overall Experience 4.0 out of 5

I feel I have been well cared for and looked after. They have got me from bed bound to walking carefully and regularly social independence.

Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

What a lovely review - the team will be delighted and thank you for taking the time to share your thoughts.


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Overall Experience  Overall Experience 5.0 out of 5

The home has the 'wow factor', the staff are amazing, my ex-wife has settled in so well and her condition has improved. The family hope that you are pleased too.
We wish you all a happy New Year and the home prospers, as it deserves to.
Again, a big thank you to all the staff.

Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you so much for your wonderful review - we will ensure we share this with the team!


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Overall Experience  Overall Experience 5.0 out of 5

Mum's first stay and for respite.
All staff very welcoming to both Mum and family, whenever you visited. Communal areas are bright, room just decorated, spotlessly clean. The staff are very caring, nothing is too much trouble. Food very nice but not to Mum's liking, who is very fussy and a traditionalist.
Good range of activities, was even taken out in the minibus. Mum would never choose to go to a nursing home but on leaving she said she would be happy to go back when necessary.

Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you for your review - we are so pleased your mum enjoyed her stay with us. We look forward to welcoming her back again!


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Overall Experience  Overall Experience 5.0 out of 5

Staying 10 years must be self-explanatory.

Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you for your lovely review - as you know, we love having you with us too!


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Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Purley Gardens from hospital after a spell in a ward, due to her dementia progressed.
The staff at Purley Gardens were very welcoming and kind and very patient with Mum. She has settled and has made friends. She enjoys the garden and walking her little dog.
Kindness and compassion
are the key! Well done everyone at Purley Gardens.

Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you for your kind review - we are so pleased to hear your feedback and that Mum has settled in so well with us.


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Overall Experience  Overall Experience 5.0 out of 5

Leaving hospital after major surgery (of 23 days) was very happy with the secure "upmarket" atmosphere of Purley Gardens. At first, I needed the security and privacy of my new room, but as I improved I really enjoyed the spacious dining room with the dedicated service of the staff serving the meals.
I was also impressed by how everyone was greeted by name and with a smile. Really refreshing! Very sorry to leave to return to my own home but I know where I would go to relax now!

Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

We really enjoyed having you with us and are so pleased you are doing well back at home now. Do pop in for a cuppa anytime! Warm wishes.


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Overall Experience  Overall Experience 5.0 out of 5

My wife received a post-operation (22 days in hospital) in Purley Gardens Home.
The care and attention she received was excellent and put her back on her feet. She ate well, regained confidence, and was well cared for.
The facilities are excellent and equal the staff!

Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

We are delighted to hear that your lovely wife enjoyed her stay and felt that it helped her recuperate and recover. We thoroughly enjoyed getting to know her and the family and are here for you if ever needed again. Wishing you both all the best.


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Overall Experience  Overall Experience 5.0 out of 5

My mother had a lovely respite stay at Purley Gardens, where everyone was welcoming, friendly, helpful and caring. The newly refurbished accommodation was clean, bright and tidy. The food was excellent and with plenty of choice for all meals of the day.

Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you for your lovely review, Colin. Your mum was a delight and we enjoyed having her with us and look forward to seeing her again.


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Overall Experience  Overall Experience 5.0 out of 5

I make weekly visits to my friend, who has resided with you for approximately two years. Whenever I and my husband visit we are impressed by the friendly feel of the place, it is like entering a very nice hotel! Our friend is well cared for and happy, I often feel that I'd like to move in myself! The
dining room always looks so attractive and I gather that the food is excellent.

Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

What a lovely review! Thank you so much for sharing your positive experience and we will certainly pass this on to our teams. Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

My husband has settled well into Purley Gardens and is very well cared for. The staff are lovely and cope really well when my husband is being very difficult. We recently celebrated his 89th Birthday at Purley Gardens. We had the use of a private lounge and spent happy hours celebrating. The Purley
Gardens kitchen baked him a beautiful red velvet cake.
Daisy, our dog, is made welcome and many of the residents are pleased to interact with her.

Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you for your lovely feedback - the team will really appreciate hearing this and we are so pleased that your husband has settled in so well.


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Overall Experience  Overall Experience 4.0 out of 5

Mum entered the home's care in September 2016. generally speaking, we were very happy with the care and support she received.
However, there did seem to be a marked drop off during the repeated ownership/management changeovers. Nothing specific but a marked decrease in continuity was noticed by the
family.

Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you so much for your review - we really appreciate your feedback and have noted your comments regarding consistency in our service delivery over the past few months. Thank you for entrusting your lovely Mum to us - we miss her and wish you and her family our very best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

My Mum, aged 84, stayed for Respite Care with Purley Gardens Care Home for just over two weeks in June 2024. We were very impressed with everything at Purley Gardens, all the staff were so friendly and helpful with a positive outlook, creating a wonderful atmosphere for my Mum and the other residents.
Upon my Mum's arrival to stay in Purley Gardens, we were greeted by so many of the staff, who were excited and happy to meet my Mum and the Head Nurse was very thorough, asking lots of questions about my Mum's health. This put us all at ease that she was going to be well looked after. Mum enjoyed all the food and meals whilst she was there, which she said was to an excellent standard and she enjoyed the social aspect of Purley Gardens and made friends with the staff and other residents.
A big thank you to all the staff at Purley Gardens for making my Mum's stay an enjoyable, memorable, and happy time, we are all very grateful indeed.

Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you so much for your lovely review which I will share with the team - they will be so pleased to hear that Mum enjoyed her stay and we would be delighted to welcome her back at Purley Gardens anytime. Warm regards.


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Overall Experience  Overall Experience 5.0 out of 5

Overall a fantastic place, I feel assured my husband is well cared for.
The home has great food and an excellent range of activities each day which I'm really impressed with.
I'm relieved my husband is here, I don't have to pretend it's ok because it's better than I thought it would be.

Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you so much for your lovely review - we are so pleased that he is settling in well, and it has been lovely getting to know him and his wonderful family and friends.


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Overall Experience  Overall Experience 5.0 out of 5

Nice room, good food and friendly staff. There is a pleasant atmosphere and plenty of activities to occupy the residents. Well-kept garden to sit outside when the weather permits. I am happy that my uncle is well looked after.

Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you so much for your review and we are so pleased that your lovely Uncle is enjoying being with us.


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Overall Experience  Overall Experience 5.0 out of 5

Everybody has been so kind, caring and considerate since my husband entered the home. Nothing is too much trouble for them. Also their consideration toward me is marvellous. I cannot praise them enough.

Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you so much for your review. We know how much it means to you that your loved one has settled into our home and become a much-loved member of our community (as are you). We really appreciate your feedback which will be passed on to the team - thank you!


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Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Purley Gardens since the end of November. We had heard good things about it and been to visit a few times before deciding it was the right place. The staff and team there are always so friendly, kind and helpful. They’re more than willing to help with any queries, and I really feel
Mum is in the best place there. It’s a great place to visit, always clean, and the food served is excellent. I really recommend it as a home in the Croydon area.

Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you so much for your review, Gabbie - it's really helpful for other families seeking care to hear from families and hear about their experiences. We are really enjoying getting to know your lovely Mum and are so pleased that she has settled in very well. Thank you again.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care and attention that my father has received during his respite stay at Purley Gardens. The staff are all welcoming and approachable, with nothing being too much trouble. Thank you.

Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you for your review- we are so pleased that your dad has enjoyed his time with us - he is such a lovely addition to our community and we so enjoy having him with us.


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Overall Experience  Overall Experience 5.0 out of 5

My aunt moved into Purley Gardens back in June 2017. At 99+ and quite frail we wondered how long she might last. With lots of loving care, she sadly passed away on 7th December this year.
Despite changing staff over that time, she was well cared for and I am delighted she could spend her last years
in a lovely room at this very modern care home.

Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you for your review. Your aunt was a lovely lady who was loved by everyone here and we miss her. We so enjoyed celebrating her 106th birthday with her, what an achievement!


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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Purley Gardens Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for Purley Gardens Care Home - Avery Collection is calculated as follows: ( (282 Excellents x 5) + (38 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 327 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Purley Gardens Care Home - Avery Collection is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 119 registered maximum number of service users is 23.8, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jul 2018

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (4)

Dee

Dee Burton

Job Title: Deputy Manager

“I am a qualified Nurse with over 30 years of experience in this field. I have done Certified Courses in Psychiatric Nursing and Psychology and have worked in various departments in hospitals caring for patients of all ages. In 2000 I started working with the Elderly and found it very rewarding. It is a career where there are always challenges, but the rewards are greater.”


Sarah

Sarah Ikhlef

Job Title: Client Liaison Manager

I joined Signature at Purley as the Customer Liaison Manager in 2023 having previously worked at our Wandsworth Common home.


I live locally and I am passionate about the area, our community and our residents. I am very proud to work at Signature at Purley and be able to help make a real difference in people’s lives, not just the residents but their families too. I really enjoy being around our residents, they make me smile every day.


Amanda

Amanda Hartnett

Job Title: Acitivities Coordinator

I have been the Activities Co-Ordinator since 2018, which is a role that I enjoy very much. It is a real privilege to work closely with our residents on a one-to-one and group basis every day.


Jennifer

Jennifer Forder-Groen

Job Title: Head Housekeeper

I have worked as a Carer and as a Head Housekeeper in five-star hotels for the last 25 years. In care, I have worked with adults with Dementia and young adults with learning disabilities. Now as the Head Housekeeper here I can put all my experience into practice and make sure our wonderful community is kept to the high standards
that everyone enjoys and expects.


Frequently Asked Questions about Purley Gardens Care Home - Avery Collection

What types of Care is Purley Gardens Care Home - Avery Collection registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Purley Gardens Care Home - Avery Collection provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Purley Gardens Care Home - Avery Collection have?

There are 79 Single Rooms and 20 Couples/Companion Rooms.

What are the Facilities & Services at Purley Gardens Care Home - Avery Collection?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Purley Gardens Care Home - Avery Collection to the centre of Purley?

0.1 mile(s) as the crow flies, distance by road may be significantly further.