Review from Steve C (Son of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience

Excellent care was provided to both my parents during their respite time in the home.
The room was ideal, all staff were very efficient and very friendly to all members of the family.
The staff were very caring and could not have asked for better.

Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you for your review. We were delighted to get to know your mum and dad and their lovely family and we are here for you if you ever need us again. Warmest wishes to you all.

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Review from Brian S (Husband of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience

I have had a first-class experience with the care home for my darling wife, all the staff have been very caring and of great help to her and to me, once more thank you, keep up the excellent work, I would highly recommend your care home.

Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Such a lovely review - thank you.
We are so pleased that you are happy with your wife's care and as you know, we adore having her with us!

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Review from C M (Cousin of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience

My cousin has been in the Purley Gardens Care home for the past 3 and a half years. She has physical needs and Alzheimer’s Syndrome, and from the beginning, she has been shown great kindness by the people who work here.
At the beginning of this year, due to her increasing needs, it was suggested

that she be moved to the Reminiscence department, which specialises in dealing with residents who have dementia. I was worried about the change, but I spoke at length to management and to the staff on the concierge (always so helpful), who suggested a visit.
My mind was immediately put at ease when I met the manager of Reminiscence. She has created a wonderful community, in which everyone who works there goes way beyond what is expected. My cousin has settled in so well and I cannot thank Purley Gardens enough for the exceptional care that has been shown to her.

Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you so much for your wonderful review. We are so pleased that your loved one has settled well in our Rem community, she is so sociable, loves joining in with our musical entertainment and is such a pleasure to have around!

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Review from Neil H (Son-in-law of Resident) published on 3 November 2023
Submitted via Website • Report

Overall Experience

Following an extended period my mother-in-law spent in hospital we reviewed and visited a number of local care homes to try and find the best we could for her. I think I can honestly say that Purley Gardens was head and shoulders above the others. Even at the initial visit, we were struck by the friendliness

of the staff, the general atmosphere of the care home and how much time we were afforded by the Client Liaison Manager. We were given a choice of rooms and the one chosen is a very good size with a view of the garden. Everyone we have encountered has been friendly and helpful. Also in making all the initial arrangements we have found the staff to be highly responsive which is very important. Most significantly my mother-in-law is doing very well in their care and her general health seems to be improving - she loves the food and seems to be flourishing and very happy.

Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you so much for your positive review Neil, we are delighted that your lovely mother-in-law has settled into our community so well and is thriving. We are enjoying getting to know her. I will pass on your comments to the team who will be so pleased to see your review. Thank you again.

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Review from Lisa F (Daughter-in-law of Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience

We have used Avery in Purley twice in the past 18 months for respite care for my mother-in-law. The care from the staff is excellent, always very kind to her and lovely that she was remembered from her previous visit. Always difficult putting a member of the family in for respite care but the team at

Purley Gardens help with the transition and make everything as easy as possible.

Reply from Sarah Ikhlef, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you for your lovely review - it's good to know that your mother-in-law has had a comfortable stay with us and we look forward to seeing her again in the future. We will make sure the team see your comments as it really makes a difference to know that they have had a positive impact on someone's stay with us. Please give our love and best wishes to your mother-in-law.

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Review from P C (Daughter of Resident) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience

My mother was cared for very well in reminiscence. She was always clean, dressed nicely and treated with dignity. When she passed away on 12/7/23, the staff were so wonderful to me and gave me a lot of support.

Reply from Rebecca Peters, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you for your kind words, we will miss your mum very much.

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Review from John N (Son of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience

Mum has been in Signature with dementia for 15 years, and believe, was the longest resident living in the Purley home. Would have to say she has been looked after with compassion, care, love and kindness by the wonderful staff in Rem, also thanks to all the amazing team working on the 2nd floor.
Have

no hesitation in recommending this excellent care home to families and friends who desire a first-class environment for their loved ones. Also, thanks must go to the deputy managers for all their consistent kindness and support over the years.
After Mum's recent passing, we had a wake in the activities lounge - which have to say, far exceeded our expectations. The food prepared by the chef was utterly delicious, and the two staff assisting with functioning this event were amazing and went well above and beyond the call of duty to make this an amazing celebration for Mum's life.

Reply from Rebecca Peters, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

We are so glad to hear of your positive experience and are thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members. Our team here at Signature Purley are so grateful for your comments and your mum will be missed by everyone.

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Review from A B (Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience

Very helpful, speedy and kind help with installing my own furniture in my room and putting my pictures up on the wall. It feels much more like home and makes a real difference.

Reply from Rebecca Peters, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Signature at Purley. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care to make a difference in our residents and their families' lives.

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Review from Louise B (Daughter-in-law of Resident) published on 9 December 2022
Submitted via Website • Report

Overall Experience

Mother-in-law was hospitalised following a hip and thigh break and became more immobile and confused. She moved into a beautiful room with all her furniture and belongings that instantly made her feel at home. With an amazing team and incredible care and services at a reasonable price compared to many

other homes we looked at, my husband, family and I could not be more grateful and relieved!

Reply from Rebecca Peters, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

The team here at Signature at Purley would like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.

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Review from David H (Son of Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience

My mother was at Signature Purley for over two and a half years. The care given over this time was very good. Members of staff went out of their way to look after her and help her, not just carers and medical personnel, but administrators also. Sadly my mother passed away recently, but the end-of-life

care she received was exceptional, and the staff showed how much they cared.

Reply from Rebecca Peters, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thanks for such a lovely review and for choosing Signature at Purley; your mum will always be remembered fondly.

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Review from R T (Daughter of Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience

Following a very poor experience at another nursing home where my mum was extremely unhappy, and there were safeguarding issues, my mum moved to Signature at Purley. The staff were extremely helpful and welcoming, and there was an immediate change in my mum. I was able to spend more quality time with

my mum and participate in weekly entertainment etc. Staff were quick to adapt things to ensure my mum was as happy as possible and kept me fully updated with significant events. Mum was well cared for, food was excellent and plentiful, visitors were made to feel welcome, and the laundry lady took pride in her work and was helpful. All staff should be proud of themselves for providing such wonderful care to their customers. 2022 was a very difficult year for me, and I am so glad that I made the decision to move Mum to Signature at Purley. Sadly my mum passed in July after five weeks at Purley, and I will always be grateful to all staff that I was able to spend five weeks of quality time with Mum. Thank you.

Reply from Rebecca Peters, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thanks for your kind words and lovely feedback. Although your Mum's stay was fairly short, she made a big impression and will always be remembered fondly.

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Review from Charlotte L (Niece of Resident) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience

I have always been very impressed with the level of care provided by all staff in reminiscence. The nurses are excellent and thorough in providing updates from a medical perspective. The carers are lovely and supportive, and it is so reassuring to know that they have the resident's best interests at

heart at all times.

Reply from Rebecca Peters, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Hi Charlotte, thanks for your lovely words; we really appreciate your feedback.

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Review from J H (Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience

I have been here for over five years now, and I am very happy. Lots of things to do every day in activities. I like flower arranging and tai-chi the best.

Reply from Rebecca Peters, Client Liaison Manager at Purley Gardens Care Home - Avery Collection

Thank you for the lovely review; it's a pleasure having you with us.

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Review from S W (Daughter of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience

The care and support my mother has received over nearly three years in this Signature home have been excellent. The programme of activities means there is always a source of interest and stimulation - it also encourages social interaction. The staff team at Signature are so very customer focused - always

listening to residents and finding ways to keep them happy. They also encourage friends and family to participate, and there is a real community spirit. Most staff go above and beyond in their work, and both my mother and I really appreciate their dedication - and sense of fun!

Reply from Signature at Purley, Customer Team at Purley Gardens Care Home - Avery Collection

The team at Signature at Purley would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.

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Review from A J (Grandson of Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience

My grandad has a fun time and was never sad there. Mu grandad loved the fish and chips on Fridays and loved the bowls on the carpet and gentleman club.

Reply from Signature at Purley, Customer Team at Purley Gardens Care Home - Avery Collection

We are happy to hear that your grandfather enjoys this aspect of our home, and your kind words will be passed on to the team. We are thrilled to hear that our activities are a stand-out factor for your grandfather; there's always something new to do too.

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Review from S H (Friend of Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience

My lovely friendly and old neighbour has had some bad news recently. Found out terminal cancer. After some looking around, she decided on Signature at Purley. And the best decision she ever made. Her room is beautiful, she enjoys a wide range of activities and nursing care is excellent.

Reply from Signature at Purley, Customer Team at Purley Gardens Care Home - Avery Collection

We are glad to hear that your neighbour's having a positive experience at Signature, and we're thankful for your kind comments.

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Review from Zoe V (Granddaughter of Resident) published on 2 May 2022
Submitted via Postal Card • Report

Overall Experience

What a lovely place. All the staff are amazing! Clean, modern and spacious. Good food. Very attentive. Thank you!

Reply from Signature at Purley, Customer Team at Purley Gardens Care Home - Avery Collection

That's wonderful to hear. Signature at Purley aims to stay attentive to their residents' needs for comfort and well-being.

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Review from I S (Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience

As a resident of months, I arrived at Signature in a low state of health. Undergoing two weeks of investigations, an operation to put a feeding tube into my stomach. I had been diagnosed with terminal lung cancer and breast cancer. I was given a short time to live. With the care and kindness of the

staff at Signature and the hospital, I am stronger and able to cope with the palliative care treatment. Enjoy all the benefits of Signature, which is now my home.

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Review from T H (Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience

I am very happy here. The staff are very kind and helpful. The food is nice, and we have lots of things to do. At the moment, we have ducklings. Come here if you are lonely at home or not feeling well. All the staff will take care of you.

Reply from Grace Kinuthia, Admin at Purley Gardens Care Home - Avery Collection

We are so glad to hear about your positive experience with Signature and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.

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Review from Susan S (Daughter of Resident) published on 22 March 2022
Submitted via Website • Report

Overall Experience

Signature at Purley is a wonderful care home, and all the staff are absolutely excellent in every way - going above and beyond and always with a smile and a greeting. The facilities are amazing, and the dining room always looks so lovely with the white tablecloths and pretty serviettes in glasses. It

always looks hotel quality, which is quite something for a care home. The care and respect given to the residents are outstanding, and if there is any little niggle, it is dealt with promptly. The nurses there are so very caring and wonderful, and you really feel that they do care very, very much for their patients. Mum is really happy there, and we feel she could not be in a better place or looked after and cared for any better elsewhere. Thank you to everyone who works there - we know how hard you work!

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Purley Gardens Care Home - Avery Collection

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Funding & Fees Guide for Purley Gardens Care Home - Avery Collection

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