Review from C G (Son of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience

The staff are amazing! They take time to be friends with my mother and deal and help with her needs efficiently and with a smile. My mother is very happy there - what more could I want!

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Review from K J (Daughter-in-law of Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience

My father-in-law was in Purley for his end of life care. He was very well looked after with great dignity and compassion in a room surrounded by his personal possessions, which made it familiar to him. We were all made very welcome, and staff also made sure we were ok if upset. It is a beautiful care

home.

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Review from E M (Granddaughter of Resident) published on 11 February 2022
Submitted via Website • Report

Overall Experience

After looking at several other homes in the area, we chose this one as it was the best one we saw and felt like the right fit for my nan. We are now certain we made the right choice as she has settled in nicely and is well taken care of. The staff are lovely, and the food is good too; she even got a

personalised cake and a tea party for her birthday, which really made her day.

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Review from S M (Daughter of Resident) published on 25 January 2022
Submitted via Website • Report

Overall Experience

Mum came straight to Signature at Purley from the hospital to be nearer her family towards the end. The whole moving in process handled by one lady was seamless - there were even little touches like flowers and her favourite chocolates to welcome her. The care she received was superb. Nothing was too

much trouble for the staff. As for the nurses, their kindness meant the world to my brother and I. She’d previously been at Purley with our Dad for respite, and we had no hesitation deciding where her final days should be. A great number of staff remembered her from her previous stay and went out of their way to come and say hello. Because of her frailty, she didn’t want to do any of the activities (which looked great), but another lady still went to see her for a chat. Sunrise at Purley is highly recommended.

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Review from Stuart P (Son of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience

Last year my father got very ill very quickly and moved into the home for what became end of life care. This was obviously a very difficult time for him and our family. The care and support we received from the carers, nurses, management and support team were phenomenal. They helped in so many ways.

The clinical services provided to my father were excellent, especially compared to the difficult stay he’d had in the hospital prior to moving in.
My family and I highly recommend Signature in Purley. A lovely place with lovely, very kind people.

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Review from Myrtle B (Respite Resident) published on 5 January 2022
Submitted via Postal Card • Report

Overall Experience

I came to Signature at Purley for respite care after having a hip replacement operation. The care and kindness shown to me were excellent, maintaining my dignity. They got me well again. The food is excellent, with big portions and a varied menu. I will certainly come again if I need to.

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Review from Rachel J (Daughter of Resident) published on 4 January 2022
Submitted via Website • Report

Overall Experience

We are so grateful to the staff and all at Signature for looking after our father so well in his final weeks in palliative care. The staff and management were wonderful and couldn’t do enough for us in such a difficult time as a family. They took such care to get to know us and keep us updated and were

such support at such a difficult time. One lady was an amazing point of contact throughout in getting him admitted as soon as possible and always responding promptly to any questions or queries.

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Review from N D (Friend of Resident) published on 30 December 2021
Submitted via Website • Report

Overall Experience

Really good staff. Welcoming and friendly. Really great food! Lots of activities and themed weeks for all residents. The accommodation is clean and kept neat at all times.
Staff are really helpful and informative.

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Review from Jane F (Daughter of Resident) published on 14 October 2021
Submitted via Postal Card • Report

Overall Experience

My mother is very well looked after, thank you to all the staff.
Very good facilities in her accommodation.
I am always met by friendly faces.

Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

The team here at Sunrise of Purley would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.

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Review from L M (Daughter of Resident) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience

Good that activities have started again, but look forward to the assisted baking/cooking beginning. Congratulations on the last year with very few Covid cases. Sometimes find we go round in circles when asking for answers to particular concerns - we get there in the end.

Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team.

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Review from M G (Daughter-in-law of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience

Caring and friendly carers, etc always very attentive. Reception staff always lovely. Mum mother-in-law is very happy at Sunrise of Purley.

Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

We are so glad to hear your positive experience of Sunrise of Purley and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.

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Review from Michael M (Son of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident of Sunrise of Purley for the past three years, and she has been very well looked after by the whole team. The care team under the direction of the wonderful assisted living coordinator do an extraordinary job with care and attention to my mother's needs. The activities

team are wonderfully creative and bring joy and happiness in everything they do. The food and beverage offer could be improved with more thought and attention to the quality of new ingredients purchased and dishes offered.

Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Our team here at Sunrise of Purley are so grateful for your comments. Our activities coordinator and the team, work hard to provide engaging and stimulating activities for all of our residents; we are so glad to hear the activities provided are one of your favourite elements of our home.

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Review from Sue B (Daughter of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience

Mum lived for four happy years at Sunrise - she was so, so well cared for. In the last few weeks of her life, Mum received outstanding end of life care.

Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss, and thank you for taking the time to share your experience of Sunrise of Purley – particularly at such a difficult time. The team here are so grateful that your mum had such a positive experience of the home, and this extended to family members and friends.

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Review from Heather L (Daughter of Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience

The staff are always pleasant and welcoming. They keep me updated by email as well.

Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Here at Sunrise of Purley, we have worked hard to ensure all the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team, and we look forward to welcoming you back to our home soon.

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Review from A S (Son of Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience

A very well run, well-resoureced care home. Staffed with friendly, efficient and attentive staff.

Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Purley, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise, we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from J T (Son of Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience

Overall excellent.

Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

We are so glad to hear about your positive experience of Sunrise of Purley and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.

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Review from L B (Granddaughter of Resident) published on 15 October 2020
Submitted via Postal Card • Report

Overall Experience

Visited in Covid-19 times - excellent to see my grandmother for the first time since March. Temperature taken, sanitised, mask on, gloves on and forms filled out - very organised and a lovely visit. Thank you.

Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Here at Sunrise of Purley we have worked hard to ensure all of residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from A D (Friend of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience

The care home seems clean and the staff has been courteous.

Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

We are so glad to hear your positive experience of Sunrise of Purley and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.

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Review from Marion M (Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience

Everything is OK.

Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Elizabeth F (Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience

The staff are not only easy-going but also charming and helpful towards all visitors.
I have been here long enough to feel part of a family!
I have learned enough but also enough to develop. I would be very sad to leave them.

Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

We are so glad to hear your positive experience of Sunrise of Purley and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.

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Purley Gardens Care Home - Avery Collection

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Funding & Fees Guide for Purley Gardens Care Home - Avery Collection

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