Review from S W (Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience

Very nice place, like a hotel. Helpful staff. Do make a visit - you will be very pleased.

Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Here at Sunrise of Purley, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from A T (Sister-in-law of Resident) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience

Due to Coronavirus, it hasn't been possible to visit since March. All telephone calls made have been reassuring and I felt here that my sister-in-law was being well cared for. My visit today showed that more than adequate precautions were being taken to prevent any spread of this disease by allowing

outsiders back into the home.

Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Here at Sunrise of Purley, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words; these will be shared with the team, and we look forward to welcoming you back to our home soon.

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Review from Geraldine D (Cousin of Resident) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience

My experience was very good regarding the hygiene measures taken and information is given before I was allowed to visit my cousin. Staff were very friendly and welcoming. My concerns were regarding her move to a different room as some of her belongings are still missing. The staff are trying to locate

them. The room was clean and tidy.

Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Here at Sunrise of Purley, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team.

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Review from Gillian F (Daughter of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience

During this difficult time in the midst of Covid-19, I have been very impressed with the care my mother has had. I have also been given access to talk to my mother on Facetime and on a landline, over the last 3 months. Provision was made for a walk past and wave last month carefully socially distancing,

with care and attention in order to keep their mental wellbeing. Well done all the staff in Sunrise Senior Living.

Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Here at Sunrise of Purley, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from Paul T (Son of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience

I am writing this review as being the son of a resident at Sunrise Purley. Although I am making this review mainly about the care home during the current Covid-19 crisis, it should also be known how happy my family is with the care our Mother is getting.
Under normal circumstances, it was always a

pleasure to go to see Mum either in her room or anywhere in the home or garden. Without a doubt, the place is beautiful and extremely well run by all of the staff.
On Monday 20th July having booked with a member of staff, I was for the first time able to go to visit Mum in person. Not wishing to "mess things up" I arrived early and was greeted cheerfully by a lady who directed me through a thorough sanitary procedure before allowing me to visit Mum, stressing the need still for Social Distancing.
I was able to see Mum properly for the first time since March, and it was wonderful. Mum is 101 years old, and couldn't be in better hands. To all the staff, keep up the excellent work, and be safe.

Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Here at Sunrise of Purley we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from Tomas K (Son of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience

Although it took my father some time to settle into his new environment (after nine years previously in a different home), he has now done so and seems very comfortable. Although he prefers to stay in his room he knows that whatever he needs is available.

Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Sunrise of Purley appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your father has settled in well now.

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Review from Tony J (Grandson of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience

The residents are really well looked after and cared for. The staff took the time to address the needs of my resident in care. The activities that the team put on were very entertaining and, very obviously, well planned. I haven’t seen my relative look so happy and contented. Keep up the good work,

very impressed.

Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Our activities team here at Sunrise of Purley have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward to inviting you along to our activities and events soon.

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Review from Angie N (Daughter of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience

At the start of the Covid-19 pandemic, communication was clear and decisions were quickly made to ensure the safety of the community. As it became apparent that visits would be unsafe for some time, other options such as video calls, printing photos, letters and sharing videos were arranged. In accordance

with government guidelines, restrictions were gradually reduced. The staff were always helpful and some went out of their way to provide my mum with some normality in a very difficult situation.
Generally, due to distance, I can only see mum about once a month. Whenever I have visited she always has activities to do and good food to eat. She likes to point out that the staff are very kind and the place is ‘very clean’. More recently I have noticed an effort to provide chairs and sofas that can be cleaned more easily which is a positive change. Also, there seems to be a better system now for ensuring that mum wears her own clothes, glasses and her jewellery is safe.

Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Our dining team will be thrilled with your lovely comments. Here at Sunrise of Purley, we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the community.

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Review from David P (Friend of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience

Friendly and helpful staff. They always greet you with a smile and have something cheerful to say. High standard of accommodation, attractive gardens and excellent dining and recreation facilities. Activities team top performers!

Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Our team here at Sunrise of Purley are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.

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Review from Liz G (Daughter of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience

All the staff at Sunrise Purley have been wonderful with my 93-year-old Mother. The care and service provided have always been amazing and I can't imagine my Mum being anywhere else. All throughout the COVID-19 pandemic, it is clear that all the staff have done a fantastic job of staying safe, keeping

the residents safe and maintaining exceptional care.
Thank you with all my heart to each and every member of staff.
Keep well and safe not only for the residents but for yourself and your families too. With best wishes.

Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Here at Sunrise of Purley, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from Sally C (Friend of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience

I have been very pleased with the level of service provided to residents. In particular, staff are very caring and treat residents with the respect and dignity they deserve.
The meal choices in the dining room are very good and residents needs are always met efficiently.

Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Our dining team will be thrilled with your lovely comments. Here at Sunrise of Purley we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the community.

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Review from R C (Resident) published on 6 April 2020
Submitted via Postal Card • Report

Overall Experience

I joined my husband for 2 weeks to help him settle in after being discharged after 10 weeks in hospital having had his left leg amputated. He is well cared for and generally satisfied, but is very bored because of his restricted life in a wheelchair, and find his inability to get out and about very

frustrating.

Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing your comments. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.

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Review from Anthony S (Son of Resident) published on 21 February 2020
Submitted via Website • Report

Overall Experience

My Dad has been in Sunrise of Purley for about 6 months now. We had been caring for him at home but this was no longer possible after he suffered a stroke. He now has vascular dementia and is 92 years old. When he was first admitted he went to the standard centre on the first floor but after a further

assessment, we agreed he needed significant nursing care so he moved up to reminiscence on the second floor. The nurses there are extremely well trained and attentive and always ring me if there is a problem. The food, accommodation and standard of care are very high with plenty of staff always on hand to attend to his needs. Sunrise of Purley is not cheap - the fees are in the upper bracket - but you get what you pay for. If like me you want your elderly and infirm relatives to enjoy the highest possible standards of comfort and care in their final years then this is the place for you.

Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Sunrise of Purley appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process is as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your father has settled in well.

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Review from David S (Son of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience

Sunrise continues to provide excellent care for my mother with empathetic and kind staff. Plenty of activities and good food all in a high-quality environment. Now approaching her fourth year she is as content as possible and we are grateful for all the care.

Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Our dining team will be thrilled with your lovely comments. Here at Sunrise of Purley we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the community.

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Review from G O (Daughter of Resident) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience

My only criticism was that the room wasn't completely ready, the TV remote needed new batteries, a drawer was stuck and a call button wasn't supplied initially.

Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing these issues.

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Review from C A (Friend of Resident) published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience

I visited my friend on and off for the duration of her stay. On my first visit I was enormously impressed I felt I was entering a 5-star hotel. The staff and residents including my dear friend were all welcoming happy and delighted to be at Sunrise.
Well done to you all.

Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from David B (Son of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience

Mum is very happy. Food is good. Staff are nice and caring, she loves it here.

Reply from Tina Dawson, General Manager at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from B S P (Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience

Not enough staff!

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Review from D S (Son of Resident) published on 18 April 2019
Submitted via Postal Card • Report

Overall Experience

Home has suffered from poor management for many months. However, the staff are caring and supportive and look after the residents well. Facilities are good but showing their age and below the standard one might expect at this end of the market.

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Review from Rod H (Son of Resident) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience

The care team are always there, either in the background or reception. A smile, a laugh and able to connect you to your loved one.

Reply from Marketing, Marketing at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team

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Purley Gardens Care Home - Avery Collection

Care Provided by Purley Gardens Care Home - Avery Collection

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Funding & Fees Guide for Purley Gardens Care Home - Avery Collection

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