Purley Gardens Care Home - Avery Collection

21-27 Russell Hill Road, Purley CR8 2LF
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9.8 133 Reviews
  • Purley Gardens Care Home - Avery Collection, Purley
Purley Gardens offers high-quality personalised residential, dementia and nursing care to those in the Purley, Surrey and South London areas. Respite care is also available whilst you recover after a hospital stay or just need a break from your everyday routine. The care home has 119 beds and on-site nursing facilities.

The home also welcomes couples.

The beautiful home sits away from the road and has excellent transport links to London, the south coast and the M25. The home is within easy reach of Whitgift Shopping Centre and Purley Downs Golf Course as well as a short drive to Croydon University Hospital. Purley Gardens provides its own hair salon, cafe and more!

The home has panoramic, landscaped gardens which are designed for wheelchair use, perfect for a gentle stroll and is pet friendly, so your four-legged friends can also move in.

Personalised care is given by a passionate and dedicated team of staff who ensure that all residents’ individual needs and requirements are met; whether that is arranging for your favourite meal to be cooked by the chef or arranging activities for you to enjoy.

Purley Gardens encourages residents to stay active, make new friends, nurture interests, learn new skills and pursue favourite hobbies. Their Activities Co-ordinator arranges a whole host of events, trips and onsite activities so there is always something to do.

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Care Provided by Purley Gardens Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 119 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Georgina Gamble (Interim General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (79)
    • Couples/Companion Rooms (20)
    • Single Rooms with ensuite Wet Room (79)
    • Couples/Companion Rooms with ensuite Wet Room (18)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2006
    • Last Refurbishment: 2023
    • Number of floors: 4

Funding & Fees Guide for Purley Gardens Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome visitors and well behaved pets at all times.


  • Parking

  • Car park available on site.
    Alternative on-road parking also available outside (pay by Ringo App)


Purley Gardens Care Home - Avery Collection Reviews (133)

Total of 133, showing 81-100
9.8

Purley Gardens Care Home - Avery Collection has a Review Score of 9.8 (9.841) out of 10, based on 28 reviews in the last 2 years. Over all time Purley Gardens Care Home - Avery Collection has 133 reviews.

Overall Experience

  • 111
  • 20
  • 2
  • 0
  • 0

Date Published

133
9
17
28
105

Review from Mike O (Son of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and caring staff and management. There were some problems with systems for ensuring care of dentures and hearing aids.
Sometimes toenails were not cut frequently enough.

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Review from Sarah H (Daughter of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunrise may be a more expensive care home but by paying slightly more for your loved one's care you are paying for exemplary care and peace of mind. Our father quickly came to consider and call Sunrise his home, even referring to one of the carers as son. This in itself speaks volumes as my father was
a shy, reserved man. When dad came home from hospital under palliative care we cannot express the level of relief felt by us all because dad was back "home" to his same room and we could relax knowing he was being attended to with such respect, warmth and genuine care for his remaining days. The support we received after he died was equally warm and caring.

Reply from Marketing, Marketing at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team


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Review from Olive H (Respite Resident) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my stay here.

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Review from O W (Husband of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleasantly surprised by the staff, the atmosphere and the level of care my wife received during her time at Sunrise. The whole set up is very professionally run and yet is informal and friendly.

Reply from Marketing, Marketing at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team


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Review from Sorak J (Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just arrived at my new residence. It seems very comfortable and the staff are very helpful. I seem quite happy here and the staff are helpful.

Reply from Marketing, Marketing at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team


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Review from Iris J (Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love it here. This is home for me.

Reply from Marketing, Marketing at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team


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Review from Jean W (Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy and contented here and staff are very kind to all and are very helpful to me.

Reply from Marketing, Marketing at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team


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Review from Doreen W (Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy here.

Reply from Marketing, Marketing at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team


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Review from Jackie B (Friend of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was in hospital as she broke her hip and has dementia she was unable to walk. Due to her dementia, she was in a residential home and had to be moved to a nursing home which I highly recommend as the staff are caring she is looked after very well and needs help with feeding the home looks
like a hotel.

Reply from Marketing, Marketing at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team


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Review from M K (Nephew of Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting my aunt and uncle today and my first impressions - looks like a 5-star hotel. Staff very friendly. Place neat and tidy. Garden beautiful. Entertainment very enjoyable. I would recommend this place to anyone. It's great to have it for the elderly.

Reply from Marketing, Marketing at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team.


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Review from K Z (Daughter of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for over 2 years and is very happy. The home has a lovely atmosphere and is always welcoming. Staff are friendly and helpful.

Reply from Marketing, Marketing at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team


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Review from J P (Son of Resident) published on 7 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is cared for on the Reminiscence floor of Sunrise Purley as she has Alzheimer’s. The care, patience and kindness the staff and managers give Mum is outstanding. They show understanding of her personality, frequently making kind comments to us as family about Mum, even when she is being particularly
obstinate! They are thoughtful to the impact of Alzheimer’s on family too.


In August my mother was 100, the staff worked so hard to make this a special day for Mum and all of our family. They made collages from photos and information we provided as well as doing their own research for a presentation of life in Mum’s time. All the thoughtful touches; from the cake and decorations through to playing music from the 1940’s which Mum loved was greatly appreciated. Thank you.


Reply from Marketing, Marketing at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team


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Review from Geoff P (Son of Resident) published on 6 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is suffering from Dementia and moved into Sunrise of Purley in 2015. She is extremely well cared for and looked after. The staff are very friendly and extremely caring with and kind to Mum. The home is always clean and the food great - she particularly loves her puddings. It brings peace
of mind that Mum, despite her difficult circumstances, is safe and well cared for. Mum recently celebrated her 100th Birthday and the home made it a very special day for her.

Reply from Marketing, Marketing at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team


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Review from Brigid K (Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first time being a resident. It was a friend who told me about Sunrise. We were pleased she told us. I had a fall so could not cope at home, then we had a fire in our home so we had to vacate. Then we realised we had to move. It has been a second time to have to be looked after. We have
been so happy here.
All the management, staff were so kind, helpful, it was a home from home. I could not have coped with all the trouble we had only for this home. Could recommend to anyone when deciding to live here.

Reply from Marketing, Marketing at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team


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Review from Rob (Son of Resident) published on 17 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are genuinely kind, caring and compassionate with all the residents. There is a very positive and upbeat vibe throughout the place. We could not have chosen a better care home for our father.

Reply from Marketing, Marketing at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team


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Review from Richard B (Son of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The welcome each time I visit is warm and genuine. The care is very good and all the staff take time to talk and engage with all the residents. I feel there needs to be an increase in mental and physical activities. These seem to have reduced in the past months.

Reply from Marketing, Marketing at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team


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Review from Mary B (Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here. Staff extremely caring in every way. Food reasonable, which I enjoy.

Reply from Marketing, Marketing at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team


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Activities

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Review from Julie B (Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for a lovely afternoon. Brilliant staff and show.

Reply from Marketing, Marketing at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team


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Review from Beryl C (Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy my stay here. Staff are excellent. I cannot complain. I feel safe here.

Reply from Marketing, Marketing at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team


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Care / Support

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Activities

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Review from Elizabeth F (Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a pleasure to inform you that my stay in Sunrise has been thoroughly friendly and comforting. The staff are readily available for information and are comforting and reassuring confronted with distress or anxiety. Sunrise is the nearest place one could be in if one is homesick or missing one's
family. I am, and will be, eternally grateful to the staff who provide such a warm welcome.

Reply from Marketing, Marketing at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team


Facilities

Care / Support

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Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Purley Gardens Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for Purley Gardens Care Home - Avery Collection is calculated as follows: ( (282 Excellents x 5) + (38 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 327 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Purley Gardens Care Home - Avery Collection is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 119 registered maximum number of service users is 23.8, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (4)

Dee

Dee Burton

Job Title: Deputy Manager

“I am a qualified Nurse with over 30 years of experience in this field. I have done Certified Courses in Psychiatric Nursing and Psychology and have worked in various departments in hospitals caring for patients of all ages. In 2000 I started working with the Elderly and found it very rewarding. It is a career where there are always challenges, but the rewards are greater.”


Sarah

Sarah Ikhlef

Job Title: Client Liaison Manager

I joined Signature at Purley as the Customer Liaison Manager in 2023 having previously worked at our Wandsworth Common home.


I live locally and I am passionate about the area, our community and our residents. I am very proud to work at Signature at Purley and be able to help make a real difference in people’s lives, not just the residents but their families too. I really enjoy being around our residents, they make me smile every day.


Amanda

Amanda Hartnett

Job Title: Acitivities Coordinator

I have been the Activities Co-Ordinator since 2018, which is a role that I enjoy very much. It is a real privilege to work closely with our residents on a one-to-one and group basis every day.


Jennifer

Jennifer Forder-Groen

Job Title: Head Housekeeper

I have worked as a Carer and as a Head Housekeeper in five-star hotels for the last 25 years. In care, I have worked with adults with Dementia and young adults with learning disabilities. Now as the Head Housekeeper here I can put all my experience into practice and make sure our wonderful community is kept to the high standards
that everyone enjoys and expects.