Review from S T (Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience

Everybody has been kind and caring.

Reply from Marketing, Marketing at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families' lives.
The Sunrise of Purley Team

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Review from Maud C (Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience

I have been very well cared for in this home.
Staff are always helpful and tolerant.
It is so pleasant that I would recommend it to anyone.

Reply from Marketing, Marketing at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families' lives.
The Sunrise of Purley Team

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Review from Audrey H (Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience

Staff very helpful and pleasant.
I like my shower and my milkshake. Food very good.
I feel safe.
Questions all well answered.

Reply from Marketing, Marketing at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families' lives.
The Sunrise of Purley Team

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Review from Barbara S (Niece of Resident) published on 12 June 2018
Submitted via Website • Report

Overall Experience

Sunrise of Purley has given excellent care to my elderly aunt who joined the community in November 2016.

Her accommodation is clean and bright and the domestic staff keep the room spotless. The food is very good and there are many activities for her to engage with.
After a bout of extreme ill health

in the winter, my aunt required additional nursing and support and this has resulted in recovery - almost to her former fitness.

I am confident when I leave her that she is receiving the best possible care.

Reply from Marketing, Marketing at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team

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Treated with Dignity

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Review from Les T (Son of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience

My dad loves living here. He enjoys his carers washing and dressing him in the mornings and getting him ready for bed in the evenings.
He loves all the activities going on, especially the trips out in the mini-bus and the musical entertainers. Being insulin dependent, his diet is crucial to his well-being.

The staff are gradually getting better at managing his diabetes. All of his carers tell me they love Dad. I am happy with Dad's care.

Reply from Marketing, Marketing at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team

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Review from Thea P (Daughter of Resident) published on 30 April 2018
Submitted via Website • Report

Overall Experience

My father, unfortunately, has a terminal brain tumour and had to move into nursing care due to his increasing cognitive difficulties and physical deterioration. Dad is very young to have to move into the care home system having only just turned 70. Sunrise Purley has been fantastic with Dad and with

us. It's been a very difficult situation for us all to deal with and the staff have been so helpful and kind. They have gone the extra mile to help Dad settle in and also to understand that he is a much younger guest with a different set of needs to many of the other residents.
Nothing is too much to ask and all of the staff are lovely. The Sunrise set up is fantastic - Dad has a studio flat with kitchenette and large walk-in shower in the bathroom. There's lots of activities, lots of social areas and things to do, motivated and happy staff and he is encouraged to be as independent as he possibly can be.
I cannot recommend Sunrise high enough.

Reply from Marketing, Marketing at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team.

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Review from John C (Son of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience

My mother has now been at Sunrise of Purley for four months and is settling in very well. The staff are excellent and very attentive. The building is kept in good order and pleasant to visit. I would not hesitate to recommend this nursing home in the future.

Reply from Marketing, Digital Marketing Executive at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team.

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Review from Michael M (Husband of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience

Following the sad loss in November 2017 of my beloved wife, I was extremely fortunate to experience from Sunrise of Purley the understanding, consideration, warmth and sympathy of all the kind and helpful staff, whom I regard as personal friends.

Reply from Marketing, Digital Marketing Executive at Purley Gardens Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Purley – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team.

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Review from Joanne K (Daughter of Resident) published on 22 December 2017
Submitted via Postal Card • Report

Overall Experience

My mother is receiving excellent care. Her needs are met. She is helped with all eating, drinking and personal care. The staff are consistently caring and cheerful. Mum seems happy here.

Reply from Marketing, Digital Marketing Executive at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team

Facilities

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Treated with Dignity

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Staff

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Review from E A (Son of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience

Without respite care, my stepmother would have died at home.
Sunrise have managed her pain, treated her bed sores, cared 24/7 and restored her.
She has a healthy appetite, smiles and wants to stay permanently (which she is).

Reply from Marketing, Digital Marketing Executive at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team

Facilities

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Treated with Dignity

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Review from S J A (Daughter of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience

My parents have been residents for about 6 months and my father recently died. I cannot fault the end of life care that he received, or the care Sunrise showed to the rest of our family during a difficult time.

Reply from Lewis Sluman, Digital Marketing Executive at Purley Gardens Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Purley – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team

Facilities

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Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

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Value for Money

Review from M H (Son of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience

My mother is fairly new to Sunrise of Purley, but the move has been very good. The staff are all very friendly and helpful. The care provided is exactly what my mother needs

Reply from Lewis Sluman, Digital Marketing Executive at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team

Facilities

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Treated with Dignity

Food & Drink

Staff

Activities

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Review from Elisabetta P (Niece of Resident) published on 7 September 2017
Submitted via Postal Card • Report

Overall Experience

The nursing home needs more staff.
I go to visit my aunt every Sunday and every time she needs a carer/staff member (she is in a wheelchair), she is waiting too long.

Reply from Lewis Sluman, Digital Marketing Executive at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing this issue. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Purley Team

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Review from D M (Daughter of Resident) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience

My dear mum was a resident for ten months and all our family are very grateful to the staff for the excellent care that Mum received every day. The Sunrise has excellent facilities and offers a wide range of activities, as well as excellent meals and menu choices. We would like to thank all the staff

for their kindness, hard work, dedication and professionalism. Mum received wonderful help in a very caring environment.

Reply from UK Marketing, Marketing Assistant at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team

Facilities

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Treated with Dignity

Food & Drink

Staff

Activities

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Review from Dinah E (Respite Resident) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience

I have had the most pleasant and amazing time of my life here.
Everybody, and I mean everybody, has been so very, very friendly and willing to accept me into their company.
Everywhere is spotless and the care is second to none.
If ever I have to come into a home, later on, there is only one place

I will come to, here at Sunrise without a doubt.
Thank you all for being such a brilliant find.

Reply from UK Marketing, Marketing Assistant at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team

Facilities

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Treated with Dignity

Food & Drink

Staff

Activities

Management

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Value for Money

Review from K G (Daughter of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience

The staff at Sunrise are lovely and very friendly. They desperately need more carers as they are short staffed. Some of the carers are more efficient that others, sometimes my mother has to wait a long time for a carer in the morning so is quite late for breakfast.
The dining room food is very erratic,

sometimes its good and other times it awful and not edible. One of the chefs needs more training.
The neck alarms are not much good when used and nobody comes.

Reply from UK Marketing, Marketing Assistant at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. I'll be passing your feedback on to the rest of the team.
The Sunrise of Purley Team

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Review from Gill B (Cousin of Resident) published on 9 May 2017
Submitted via Website • Report

Overall Experience

The Director of Community Relations was extremely professional and very informative. It was because of her that I made the decision to place my cousin in Sunrise. She is a credit to your company. My cousin is very happy with Sunrise.

Reply from UK Marketing, Marketing Assistant at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne Z (Daughter of Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience

Our biggest concern is that the management does not respond quickly enough to our emails regarding our concerns in regard to our mother and we always have to chase them on several occasions.

Reply from UK Marketing, Marketing Assistant at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Community General Manager so that we can explore your concerns fully.
The Sunrise of Purley Team

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Review from Howard W (Son of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience

My mother has been at Sunrise of Purley since mid-December 2016 and we are all very pleased. She is still having difficulty settling in but we are confident that they are doing all they can to help. She is very independent.

Reply from UK Marketing, Marketing Assistant at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team

Facilities

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Treated with Dignity

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Staff

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Review from G G (Daughter of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience

My mum has been a resident since May 2016 and she has been totally looked after and cared for. The building and facilities are excellent and the staff are very professional, very caring and genuinely have the interests of each resident at heart.

From the reception staff to all who interact with

you, to the nurses and cleaners, the staff that do personal care (nail care and hair), the catering staff and also the laundry lady. They are all just wonderful and I hope our children will put us at Sunrise Purley when we are old.

Reply from UK Marketing, Marketing Assistant at Purley Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Purley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Purley Team

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